ComplaintsforAstroFlipping

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I spoke with salesperson ****************** multiple times during the month of April regarding Astroflipping's policy to refund downpayment monies if I was not comfortable with the Astroflipping contract and wanted my down payment monies refunded to original payment. I was reassured by ******* on multiple occasions that after I received the Docusign contract (which per company policy could only be viewed after the down payment of $739 was received) that if I was not comfortable with it, a full refund of $739 would be sent back to me with no issues. I submitted the $739 down payment on April 24th, and subsequently did not feel comfortable with the contract sent in Docusign and DID NOT SIGN. However, ******* did not respond to any of my multiple attempts to contact him for refund (phone calls and email) instead his colleague ************** called me back, however ***** has not facilitated my refund and subsequently stopped responding to my multiple attempts to contact him. No contract was signed and therefore the company still needs to issue my refund as promised. Its hugely disappointing that *********************, who advocates for transparency and honesty in business, would permit such nefarious practices.

  

  Business response

  07/17/2024

  Hi ******, 

  We appreciate you bringing this matter to our attention and apologize for the inconvenience you've experienced.
  It is concerning to hear about the difficulties you've faced in obtaining a refund for your down payment of $739, despite reassurances from your Director of Enrollment. We understand the importance of clear communication and fulfilling commitments, especially in matters involving financial transactions.

  
  We will ensure that your case is reviewed and addressed promptly. We will investigate the communication issues you've encountered and take the necessary steps to facilitate your refund as promised. Transparency and honesty are core values we uphold, and we take your feedback seriously to improve our services.
  Thank you for your patience, and we will be in touch shortly to resolve this issue.

  Customer response

  07/17/2024

  Please note that I NEVER signed your company's agreement and therefore am due a refund of the full $739 as promised. Please confirm when this will be issued as it has been months since you have had the funds. 

  

  Business response

  07/17/2024

  Hi ******, 

  Thank you for the swift response! That is correct, on our end we have noted and confirmed that you have not completed an agreement for the program in which we are currently processing a refund to your account. We apologize for the miscommunication and the inconvenience this may have caused. Please expect those funds to appear in your account within 5-10 business days. We appreciate you and the feedback you have provided us, wishing you the best of luck in your next endeavors. 

• Initial Complaint

  03/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I first purchased Astro flipping course in November of last year 2023, I was not happy with the contents and things I was promised from the course it didnt really lead me anywhere from what I had already knew about the business, I would like a full refund on my 9,800$.

  

  Business response

  03/27/2024

  Hi *****,

  Thank you for reaching out to use regarding your purchase of the course back in November. We understand your concerns and appreciate your feedback. After reviewing your request, we are unable to provide a refund at this time. As per our terms and conditions, refunds are not typically issued, particularly when the majority of the content has been consumed. Our records state that you have consumed over 90% in which this case we are unable to fulfill your request. We sincerely apologize if the course did not meet your expectations, however we would like to encourage you to reach out to our support team so we can discuss how you can best utilize the course you still have available to you. Your feedback is invaluable to us and we appreciate your understanding.

• Initial Complaint

  12/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased the program through monthly instalments i paid $1,000 down i called the company because i was not happy with ***** promoting a data provider where he states unrealistic guarantees $160 cost to get a deal a wholesale deal closed dr deal ***** has 0 reviews. i have never accessed the program. they told me that i am banned from using the program. I called and spoken to 3 individuals ****** (sales person that sold me the program)a guy and a lady multiple times about getting a full refund. i need a full refund. i am sick and tired of being ignored and treated poorly. ****** cussed me out. it seemed to me ****** was only concerned about his commission not my satisfaction.

  

  Business response

  12/29/2023

  *************************,

  Thank you for contacting us. Your $1,000 refund is being processed.  Please allow up to two weeks for the refund to be credited to your account. 

  We wish you the best in your future endeavors.

  Customer response

  12/29/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I think waiting upto 5 weeks is too long to wait for a refund but I am willing to give them 3 weeks to issue me a full refund.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  10/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for the Astro Flipping program in Sept after researching some real estate entry programs. This was marketed as a non cold calling way to get into wholesale real estate. It was also something that appeared to realize the value of time. As a business owner I need to make good ROI on my time first and foremost. I signed up for the program at the agreed amount of $1,500 with the rest due at closing of my first deal. I was charged $1,560 and I assumed the excess was processing fees. Jump to starting the program and it became clear Jamil is running the same false advertising guru scheme as many other "real estate experts." It's not shocking he has made so much money when you realize a large portion of it is coming from baiting people into buying his program. Once I realized that the training offered consisted of hours long, basically podcasts, where they talk about either completely unrelated topics to hear their own voice or other systems you can buy to 'succeed' and a notebook where you basically heal childhood trauma, nothing to do with real estate or what I paid money to learn I decided to cancel. A month later I was notified of another $1,560 being pulled from our bank. This was immediately brought up to my mentor and he passed it along to director of enrollment who assured my wife on the phone that my account would be cancelled and the second charge would be refunded. That refund has yet to take place, it is now 10/31. Cannot get either person to respond. I informed them I would take it to our bank as well as the BBB. I never signed up for monthly billing, I know the first payment is likely down the drain into the pool of Jamil's scheme but the second charge was taken out after I quit the program and without any previous agreement to pay on a monthly automatic draw. Do NOT trust these guys. Their 6 figure bologna is coming from you buying into their trainings. Waste of time and definitely a waste of money.

  

  Business response

  11/08/2023

  Hello,

  The requested refund was processed on November 3, 2023, and the following communication was sent to *****************************:

  Our team wants to apologize for the refund process on your account. We had miscommunication in departments within our company and we didn't hold the standard here at NRE. We have spoken to the individuals on our team to do a better job in the future. Our team has refunded both payments made to our company.
  $1,560-11/3/2023
  $1,560-9/14/2023
  Please allow 3-5 days for these refunds to reflect in your account. If you have any questions or concerns please email *********************************** Thank you again for bringing awareness to our bottlenecks within our refund process.

• Initial Complaint

  09/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I reached out to AstroFlipping to inform them of the significant discrepancy in the service that was sold to me by one of their representatives and what I actually received. Within one week of gaining access to the platform and having a call with the Member Success Advisor, I realized that what I was sold was not what I actually received. Subsequently, I contacted the customer service team to request a refund. The team was apologetic and handled the situation professionally, acknowledging that they would process the refund. However, after that last email, I did not receive any follow-up correspondence or my refund.I am now contacting the Better Business Bureau (BBB) to facilitate the processing and completion of my refund. I have attached the detailed correspondence to this complaint for your review. As noted in the emails, upon realizing that the product was not what I was told I was purchasing, I did not access the platform again, and I removed myself from their *************** All of this occurred in less than a week. Additionally, the company did not issue any materials, so there is nothing for me to return.

  

  Business response

  09/29/2023

  *****, 
  
  It has come to our attention that there was no follow up communication to you regarding your membership with Astroflipping. This was brought to our attention by your complaint with the BBB. We are so sorry for this poor experience as well as wish there was something we could do to keep you as a member and assist you with being successful. With that said, we notice you were never issued a refund. We are taking actions on our end with establishing new processes in an effort to eliminate such situations in the future. This, unfortunately, doesn't help you, but we are here to help you as we should have in the first instance. We are proceeding with the refund, which will take **** business days to post depending on the financial institutions involved. Thank you for your *************************** and we wish you the best in the future! 
  
  - Astro Support Team

• Initial Complaint

  09/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 8th 2022 I paid my first installment of $1000 of $7600 they want for the course. After viewing the first part of the course I justified that the cost was not worth the material I would be receiving. After reaching out multiple times to customer service with no response, I reached out directly to an employee which stated I would not be refunded my initial payment. I wish they would understand peoples situations and refund if it is needed however, they said they will not.

  

  Business response

  09/22/2022

  Good Morning,

   

  The customer paid the first $1000 payment on August 8 to purchase the training. On August 18, the customer reached out to us requesting a temporary hold on future payments as he had some personal issues arise. We honored his request immediately to put a pause on future payments. Then on September 15, the customer requested a refund for the initial payment due to personal circumstances. We discussed with the customer that in accordance to the terms of the contract, we would not be able to provide a refund, but could cancel future payments and remove access to the training.

• Initial Complaint

  08/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We signed up for a course through Astro flipping company and they were supposed to provide a service and also assist with flipping houses! This never occurred! We tried to contact them on multiple occasions because they did not honor their end of the contract! We also tried to dispute this with our credit card company and they would not refund our money! This organization is a scam!

  

  Business response

  08/08/2023

  Dear ****,

  
  

  We sincerely apologize for any inconvenience you experienced during your engagement with AstroFlipping. 

  
  

  While we understand your concerns, please note that AstroFlipping takes student satisfaction seriously and always strives to provide excellent service to all of our members.

  
  

  In response to your complaint, we processed a total refund of $2,340, including $1,560 on 5/21/21 and $780 on 6/21/22. We regret any delays you experienced during this process.

  
  

  Although we respect your feedback, we want to assure you that AstroFlipping operates with the utmost professionalism and integrity. We are continually working to improve our processes to ensure our students receive the best possible experience.

  
  

  Thank you for your feedback, we hope to regain your trust in the future.

  
  

  Sincerely,

  
  

  *********************

  Member Experience Manager

• Initial Complaint

  06/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for Astroflipping Accelerator April 16th of 2022. This course price is a great burden for me, It has been a challenge to complete the coursework with no help from mentors and no Proof of Funds provided with the program as promised! I am not receiving any value other than what I could receive by reading a $25 book on ************ I have done a deal under contract and have not received any guidance or help as to how to proceed with that deal, the deal went sour and I ended up having to terminate. I need to get out of this program so I can sleep at night. I paid $7,800 to enter into this program. Please cancel my membership, refund the $6500 I have paid, and cancel any future payments.

  

  Business response

  09/13/2022

  Since receiving this complaint, we have reached out to the customer several times to resolve the issue; however, the customer has not responded to our phone calls and messages we left. Astroflipping provides Member Success Advisors (MSA) to everyone who enrolls in the course, the designated MSA is responsible for providing assistance and Proof of Funds. In addition to the **** each customer has access to a ****************** of experts and previous/current students who assist in answering any questions, comments, and concerns. We will continue to attempt to reach the customer in order to resolve this issue. . 

• Initial Complaint

  02/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased the wholesaling course on 12/16/2021 for $1300 and was going to be charged that amount for 6 months for a total of $7,800. I received my real estate license in ********** on 12/28/2021. I quickly realized that most of the content covered in the Astroflipping course. I had already learned from my real estate license schooling for $289. I tried to cancel my payments before my second payment was drawn but I did not receive any answer from customer service until many tries to get a hold of someone. I mentioned that I read complaints on the BBB website that matched my complaint and was refunded the 2nd $1,300 payment but I want all of my money back which is an additional $1,300. I have contacted a lawyer and he advised me to file a complaint with the BBB first before any further legal actions are taken.

  

  Business response

  02/04/2022

  Hello,

   

  We received a complaint from ***********************, requesting a full refund. Because he is unhappy with our product, we are personally reaching out to him to resolve the conflict and issue him a full refund. 

  Customer response

  02/04/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩