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Complaint Details
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Initial Complaint
08/28/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I have been constantly receiving scam mailings for auto warranties for a car I haven't owned in years. This company continuously claims it's a "3rd party" that sends these out, and while that may or may not be true, it's quite obvious that they're working with claimed 3rd party as on the mail IT STATES THAT THE **** POLICY GOES THROUGH EVERCARE DIRECT. Stop sending me these scam mailings. Nobody wants your trash auto policies, nobody will ever want your trash auto policy, everyone knows you're a scam.
Business response
08/30/2024
To Whom It May Concern:
The letter you received is an offer to get your vehicle covered with a vehicle service contract. I have confirmed that you have been removed from our list per your request. We apologize if this caused you any inconvenience. Thank youCustomer response
08/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
Initial Complaint
08/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A letter came to me from Evercare Direct. Explaining I didn't have extended coverage on my vehicle warranty. I called to find out. They had me on hold for 15 minutes. I already purchased an extended warranty when I purchased my vehicle. I spoke with the representative from Evercare his name was ******. Said to please hold. Then never came back on the phone. I ask if this was a 3rd party he said no it was from ****. The letter is misleading. Looking up this company they don't look legit. Be wary of this company. I believe they are a fraudulent companyBusiness response
08/27/2024
To Whom It May Concern:
Thank you for bringing your concerns to our attention regarding your experience with our business. We strive for transparency and honesty in all our interactions. We assure you that we do engage in any fraudulent or deceptive practices. We would like the opportunity to address your specific concerns. If you could call customer service at ************ someone would be happy to help. Thank you.Initial Complaint
08/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I keep getting mail from this business. The letters are misleading. They look like official letters from a car dealership. Evercare Direct is only in very small print at the bottom. I never signed up for mail from this scammy business and Im concerned that other people may fall for it and pay the $300 fine theyre threatening.Business response
08/15/2024
To Whom It May Concern:
3rd party agencies that sell our policies obtain information from a variety of sources, including but not limited to, public and freely available records and databases, online form submissions, web advertisements, and referral partners. I have confirmed that you have been removed from our list per your request. We apologize if this caused you any inconvenience. Thank you and have a great day.
Initial Complaint
08/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
unsolicited MAILINGS!! I want it STOPPEDBusiness response
08/15/2024
To Whom It May Concern:
3rd party agencies that sell our policies obtain information from a variety of sources, including but not limited to, public and freely available records and databases, online form submissions, web advertisements, and referral partners. I have confirmed that you have been removed from our list per your request. We apologize if this caused you any inconvenience. Thank you and have a great day.
Initial Complaint
08/11/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I receive IMMEDIATE RESPONSE REQUESTED mailings almost every other month from Evercare Direct regarding activating a service contract for a 2018 Buick Encore. I no longer drive and dont have the car that is referenced in the letter. I want to be removed from their mailing list immediately. I called the 888 number on the letter but didnt get to anyone who could help me.Business response
08/12/2024
We are truly sorry for the inconvenience our mailers have caused you and we will remove your information from our system immediately. We appreciate you taking the time out to let us know your concerns and we hope that in the future you will consider us if you ever need a warranty on your home or vehicle. Thank you again and have an amazing day.Customer response
08/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
08/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Continued mail solicitation since March, 2024. I have called the customer number ************** and the business representative stated that my request to be removed from their mailing list would NOT be honored. He further stated that I would continue to be the recipient of subsequent mailings on a continuing basis.Business response
08/09/2024
To Whom It May ***************** do apologize for any inconvenience this has caused you. I can confirm that you have been removed from our mailing list per your request. We apologize that you were told it would not be honored and will look further into that. Thank you and have a great day.
Customer response
08/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
07/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This company runs scams. They scam people for money. They need to be shut down ASAP!!!Business response
08/01/2024
To Whom It May ***************** assure you that we do not engage in any fraudulent or deceptive practices. We apologize if there has been some sort of miscommunication. Our customer service team would be more than happy to resolve any issues you may have encountered. We do not make any outbound calls. I can confirm that we have removed you from our list at your request. Thank you.
Initial Complaint
07/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
July 27, 2024 Received letter in the mail urging me to call to confirm my "eligibility" for a service contract when my "factory warranty" expires on my car. The letter references the correct year, make and model of my car (which is a ***** The letterhead and letter itself is written in a way which strongly implies that it is from *** or, at the very least, a company affiliated with ***, even though it is not. It does not provide a return address, website or company name, other than stating in fine print a the bottom that "all service contracts are through Evercare Direct." It is obvious that the letter is written with three principal goals in mind: (1) convince the reader that it is from *** or a *** dealership, (2) create a sense of urgency, using words such as "TIME SENSITIVE," "YOU HAVE NOT CONTACTED," "still may have time left," "before it's too late," "this may be our only attempt to contact you," etc., even though there is no such urgency, and (3) create a sense of significant negative consequences if the reader does not take action, using words such as "neglect," "financially liable," and "protect your vehicle," which is only true in the sense that there is always a risk of needing vehicle repairs, but not true in the sense that the reader has "neglected" to do something that he or she should have done.This appears to be an actual business that sells vehicle repair warranties, but it is incredibly misleading and deceptive marketing, which may be in violation of the Texas DTPA and/or the *************** Code.Business response
08/01/2024
The letter you received is an offer to get your vehicle covered with a vehicle service contract. I have confirmed that you have been removed from our list per your request. We apologize if this caused you any inconvenience. Thank you.Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have received multiple letters in the mail from a company that claims to be ever care direct which is an auto warranty company that is sending out predatory letters. It urges me to contact them before August 1 2024 and says that I have not contacted them regarding my vehicle service contract. It shows my personal information about my car at the top of the letter and gives an 888 number at the bottom of the letter signed by ***********************. This morning starting at 8:25 a.m. Eastern Standard Time on 7/23/24 I called the company and told them to take me off their mailing list for false advertisement. I am not with their **************** nor have I ever been with their ****************. This letter and continued contact from this company is unwanted and unnecessary and is predatory and seeking to get funds by false statements. It should be reported to the *** which I will do today. The first gentleman hung up on me. The second time I called I got a quote unquote manager. He stated for me to not call their company again. This is after I asked for them to take me off their mailing list for false advertisement. He stated that none of their letters were false advertisement and that they would not speak to anyone who stated so and again warned me not to call the company again. Again brutal tactics from a false company attempting to collect fees from unwary buyers. Extremely predatory letter. This company needs to be shut down for false advertisement. I then called back a third time as the manager on the second call hung up on me as well. The third time I got someone who I warned them immediately you need to get a new job because I'm going to shut your company down. False advertisement is not acceptable nor is it wanted by myself or my address. I did not seek contact with this company in any way shape or form. And I'm going to report you to the *** and the BBB. I am so tired as an American citizen getting predatory letters such as these from quote unquote auto warranty *****Business response
07/29/2024
To Whom It May ****************** letter you received is an offer to get your vehicle covered with a vehicle service contract. Without it you would be responsible for any out-of-pocket expenses. I have confirmed that you were removed from our list per your request on 7/23/24. We apologize if this caused you any inconvenience. Thank you.
Initial Complaint
07/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have received a letter (solicitation) regarding the expiration of my warranty on my 2023 Chevrolet Camaro. This car has a factory good for 3 years or ****** miles. This car has ***** miles on the odometer. This is a scam; the letter has TIME SENSITIVE stamped across the top. This letter is misleading, this letter is fraudulent and Evercare Direct should not be allowed operate in this manner. There is a statement, "plenty for private use", $300, there should be plenty on Evercare Direct owed to me for their constant bombardment of solicitations via the United ************* Services. Additionally, the Federal should arrest and charge Evercare Direct with criminal activity for mis-using the ***************Business response
07/19/2024
To Whom It May ***************** apologize for any convenience this has caused you. We are having trouble locating you in our system. If you could please give us a call at ************ we can get you removed from the mailing list.
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Get a QuoteCustomer Complaints Summary
68 total complaints in the last 3 years.
51 complaints closed in the last 12 months.