Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, April 12, 2025, I was misled into thinking this had something to do with the l forever warranty I had on a vehicle I just purchased from *******. I asked them time and time again about the money I had to pay and that it was only a ONE time charge that I had to pay in order to maintain my warranty, and that I would not be charged any further in the future. I have since received communication from yet another company that is expecting me to make 24 monthly payments of roughly $150 a month. I cannot and refuse to pay out. It turns out to be a third-party that is in NO way is related to ******* and my current warranty. I felt EXTREMELY pressured and felt as if I had no other choice because if I didnt make payment THAT day, I thought I would lose my Warranty. After further research into the warranty that I had on my vehicle, I realized they were in no way related. I want my money back and do not EVER want to hear from this company again upon receiving my refund in full! This is money I absolutely do NOT have to spare and only paid it out of desperation to keep my warranty on my new vehicle.I REFUSE to pay this money, even if I did had it, which I dont!

  

  Business Response

  Date: 04/18/2025

  To Whom It May Concern:

  First and foremost, we want to sincerely apologize for any confusion or stress this situation may have caused. Its never our intention to pressure or confuse our customers, especially when it comes to something as important as your vehicle warranty. As per our policy, these payments were fully explained during your call and again in the follow-up email. To move forward, you can call us directly at ************ to request a full cancellation, and we will process your refund promptly. We will ensure that the necessary steps are taken to resolve this matter for you. Again, we apologize for the confusion and any inconvenience this has caused. We genuinely want to make this right and are here to assist you in any way we can. Thank you for bringing this matter to our attention, and we hope to resolve it to your satisfaction as soon as possible.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to receive aggressive, unsolicited, misrepresentative marketing letters from Evercare Direct, LLC regarding the [purported] imperative nature of my urgent need to respond to their warnings that my vehicle's warranty is about to expire - or already has expired (which it has not) - and that I must immediately call them or forfeit any chance of being approved for warranty coverage for my vehicle. My ******* is currently still under its original 5-year/100,000-mile new car warranty, and when it expires, in a couple of months, I will be purchasing an extended, bumper-to-bumper, new car-equivalent vehicle service contract directly from the ******* dealer who has been servicing my vehicle since I purchased it new. What I would like to know is, with all of the BBB-registered customer complaints, and with every single customer review - of which there were simply too many to read every single one - rated at ONE STAR, and with most reviewers wishing they had a "Zero-Star" option, how is it that the BBB even continues to have this business (and I use that term loosely) "accredited", and continues t5o bless this 'business' with its official [Defacto] stamp of approval?

  

  Business Response

  Date: 03/26/2025

  To Whom It May Concern: 
  We obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.  I have confirmed that you have been removed from our list per your request. We apologize if this caused you any inconvenience. Thank you.
  
  

  Customer Answer

  Date: 03/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. However, I am still agast that BBB grants accreditation to any business with this many complaint, and which elicits unanimous 1-star reviews which are too many to be able to read them all. Which brings into question the value, and the trustworthiness of businesses that advertise having BBB accreditation. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to receive misleading letters from this company stating that my brand new vehicle is either expired or expiring soon and that I will be responsible for all repairs. I havent even had my first oil change and I most certainly have a warranty on my vehicle. There went on to tell me that the maintenance / power train warranty I got through the dealership was illegal and invalid because my dealership isnt licensed to sell warranty insurance. The person on the phone said that they worked with Buick directly and are the only company ***** uses for extended warranties - a complete lie. If my Buick ap knows my VIN and mileage why would he not since Buick told him to call me? ?? This company is awful and needs to be shut down. I can only imagine that there are probably people who will fall for this and somehow they continue to get away with it. What they are selling is a scam.

  

  Business Response

  Date: 03/25/2025

  To Whom It May Concern: 
  We obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.  I have confirmed that you have been removed from our list per your request. We apologize if this caused you any inconvenience. Thank you.
  
  

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What a waste of a company. 'Keep getting warranty notifications for my dead father. No humanity whatsoever and just trying to gain a **** where they can. Hey, just to let you know, you're all a waste of space that works or runs this company! Just saying.

  

  Business Response

  Date: 03/25/2025

  To Whom It May Concern:

  Please know that we take this issue seriously and have immediately removed your contact information from our list to ensure that no further notifications are sent. My deepest apologies for any inconvenience we have caused you.

  Customer Answer

  Date: 03/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting unsolicited extended vehicle warranty coverage offer from a company that calls itself Evercare Direct. They are using deceptive wordings and official looking letterheads. I dont need their services and I want them to stop contacting me in any way and remove my name and contact details from their records.

  

  Business Response

  Date: 03/18/2025

  To Whom It May Concern: 
  We obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.  I have confirmed that you have been removed from our list per your request. We apologize if this caused you any inconvenience. Thank you.
  
  

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail pretending to be **********. Turns out to be a company called ********* they said my cars warranty would be cancelled if I did not call by a certain date. I called them and instantly realized this was a scam. They claimed I needed to make 12 payments of $189 for my warranty to be extended 6 years.I want all my data and infirnation removed from as well as the *** to investigate this company for possible fraud and extortion.

  

  Business Response

  Date: 03/18/2025

  To Whom It May Concern:

  Thank you for reaching out to us.  We would like to clarify that we are not a scam and operate as a legitimate company.  We obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.  I have confirmed that you have been removed from our list per your request. We apologize if this caused you any inconvenience. Thank you.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 3MAR2025 Amount of money I paid the business: $0.00 What the business committed to provide to me: factory warranty coverage for my car.What is the nature of the dispute: Phishing hard copy letter from Evercare Direct. urgently requiring me to call them to set up coverage for repairs to my car.

  

  Business Response

  Date: 03/10/2025

  To Whom It May Concern:
  The letter you received is an offer to get your vehicle covered with a vehicle service contract.  I have confirmed that you have been removed from our list per your request. We apologize if this caused you any inconvenience. Thank you.
  
  

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Evercare Direct on Feb 21, 2025 that at first looks like it might be from ****. This letter contains similar verbage as other letters I get that at first glance look like they're from my mortgage company. This letter sets an air of urgency that quite frankly is insulting to my intelligence and causes anxiety to my wife. I believe whoever these people are harvest information from public records and use that information to craft cleverly worded warnings with deceptive document layout to make their letter appear to be from whomever one has done business with. This smacks of fraudulence and an attempt to extort money from elderly people with scare tactics. None of my adult children receive these types of deceptive mailings. However, they probably will in the future if these kind of companies are allowed to continue with their deceptive practices. I want this company to remove me from their mailing list and stop sending me letters that hide their NAME in fine print to make it hard to tell who it's from.

  

  Business Response

  Date: 03/06/2025

  To Whom It May Concern:
  The letter you received is an offer to get your vehicle covered with a vehicle service contract.  I have confirmed that you have been removed from our list per your request. We apologize if this caused you any inconvenience. Thank you.
  
  

• Initial Complaint

  Date:03/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got their scam mailer about a vehicle and I did not give them permission to contact me about anything. I WANT THEIR COMMUNICATION TO CEASE NOW.

  

  Business Response

  Date: 03/05/2025

  To Whom It May Concern: 
  We obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.  I have confirmed that you have been removed from our list per your request. We apologize if this caused you any inconvenience. Thank you.
  
  

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continue to get blatantly scam letters pretending to be from my vehicle manufacturer, despite me ever asking or signing up for this. Buying a new car shouldn't require 'opting out' of getting barraged by scam mail, this is the 2nd letter I've gotten in 6 months about vague coverage I seem to be lacking.

  

  Business Response

  Date: 03/05/2025

  To Whom It May Concern: 
  We obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.  I have confirmed that you have been removed from our list. We apologize if this caused you any inconvenience. Thank you.
  
  

  Customer Answer

  Date: 03/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******