ComplaintsforGoDaddy.com LLC

• Initial Complaint

  12/31/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was charged for a full year of service when I contacted multiple times in advance to explain i was not interested in being bound to their e-commerce platform when I plan on switching to another platform in 4 months. I provided my debit card for automatic monthly payments and Instead of debit for one month they immediately debit my account for the entire year. Spoke with my bank and could not get the refund. I even went as far as to have a go daddy representative speak directly to my bank only for the temporary credit to be reversed 2 weeks later. I feel go daddy has been doing everything to force me to sign on for another year and as a consumer I cannot be forced into this against my will. I need help PLEASE .

  

  Business response

  01/05/2022

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

  On August 13, 2020, our customer set up a free trial of Websites+Marketing (W+M). W+M is GoDaddys proprietary, do-it-yourself, template-based product to construct a website.

  On September 13, 2020, per our customers account preferences, GoDaddy automatically renewed the service for 1-year, in good faith to honor its agreements.

  On August 14, 2021, our customer contacted our Care Staff to inquire about renewal pricing for W+M. They advised our staff they preferred to renew W+M monthly, and would call back to renew.

  On September 13, 2021, the service automatically renewed for 1-year. GoDaddy sent notice prior to the transaction on September 3, 2021, to inform the expiring item would renew in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.

  Per the Terms of Service our customer acknowledged and agreed to, automatically renewed products do so for a period equal to the most recent renewal period, in this case, 1-year.

  Our customer contacted our Care Staff to request the removal of 11 months and an equivalent refund. Our staff provided a full refund and removed 11 months from the plan.

  On October 13, 2021, the service auto renewed for 1-year.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office connected with our customer to discuss their concerns.

  A chargeback has been initiated against the product in question, withdrawing funds paid to GoDaddy. While we empathize with our customers billing frustration, we are unable to provide goodwill gestures in a state of financial loss.

  Thank you again for the opportunity to address the concerns presented.

  Kindest regards,

  Mat T.
  Office of the ***** GoDaddy

• Initial Complaint

  12/29/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Refund claim against GoDaddy.com, LLC.Refund was declined.A service was charged to my credit card ($719.40) on April 1st 2021 (Receipt ? **********) containing a business eMail plan for a person who no longer worked for me. I called the company asking for cancellation and refund. I was assured by the gentleman on the phone that this would be taken care of right away. Nevertheless, upon receipt of my monthly credit card statement I found that the service had not been cancelled and my card had been charged. I filed a complaint with my CC bank ************** but they told me that GoDaddy was refusing the refund for policy reasons. I contacted GoDaddy again in June and asked them to finally issue me a direct refund. I was told that the issue with my bank had to be resolved first, and that they would contact me by September. Nothing happened until I called today (end of year) to inquire about the status of my refund. I was told that it was now too late for my claim and brushed off. This is an outrage: first they did not refund me, then they sparred with my bank, then they told me to wait, and now they say that's too late now for my claim to be processed. I also need to mention that every time I placed a customer service call it took over an hour of e-dialog with the person on the other end until they finally had all my records in front of them, after asking me for all sorts of identification questions and sending verification codes, only to finally tell me that they would have to talk to a "senior". When I asked to give me the contact information of such a "senior" for filing my issue directly with a decision maker, each time the person stalled and did not provide an answer. The company apparently uses those junior members (who were always very polite, btw) as human *******, which is another outrage: PLEASE HELP! Godaddy Customer # ******** since ****. I am sure that the *** has no idea about the intransigence of middle management.

  

  Business response

  01/04/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On April 1, 2012, our customer purchased an email plan for a two-year term via online transaction. Since the purchase, our customer has maintained the renewal of the email plan with the help of our support staff as well as automatic renewals.
  
  On March 22, 2021, GoDaddy proactively sent a renewal notice informing our customer the email plan would renew per their account settings unless action was taken.
  
  GoDaddy provides customers with full control over renewal preferences. Customers may access their account at any time and modify those preferences.
  
  On April 1, 2021, per their account preferences, GoDaddy automatically renewed the email plan in question, in good faith to honor agreements with our customer.
  
  On April 19, 2021, our customer cancelled the email plan in question with the help of our support staff.  At that time GoDaddy was informed our customer had disputed the transaction with their financial provider.  As a result, refunds were suspended pending resolution of the dispute.
  
  On August 5, 2021, the dispute was found in GoDaddys favor.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  The renewal in question has been refunded in full to our customers original payment method.  Please allow 7 to 10 days for our customers financial institution to credit their account.
  
  We sincerely value our customer's business and empathize with their frustration.  Our office attempted to reach our customer by phone.  Unfortunately, we were only able to leave a voice message.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the *** GoDaddy

  Customer response

  01/05/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  12/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased hosting on 9/22/21 and cancelled 12/29/2021. It was for 6 months of web hosting. The problem is that I did not like the way my sites were hosted so I move them. Their refund policy is a little deceiving and confusing. When I spoke to a manager, he told me he didn't know about the policy that it is for lawyers.

  

  Business response

  01/03/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On March 19, 2021, our customer purchased a Maximum Web Hosting plan for a 3-month term.  On June 19, 2021, the plan automatically renewed for an additional three months, and on September 22, 2021, our customer manually renewed for six more months.  Per our Refund Policy, monthly plans are fully refundable if cancelled within 48 hours of the most recent transaction.  
  
  https://www.godaddy.com/legal/agreements/refund-policy
  
  On December 29, 2021, our customer contacted our ******************** and requested to cancel the hosting plan and receive a refund of the remaining time.  Our Guides assisted with the cancellation and properly advised that the remaining time would not be eligible for a refund.  
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As a one-time exception to our Refund Policy, this office has processed a refund for the unused portion of the hosting plan.  Our customer can expect to see the refund post to their original payment method within 2-3 business days.  
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  12/29/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Our Company Cross Culture Cuisines LLC had to change our account information on December 13 2021 when we reported to Go Daddy that someone named *************************** apparently hacked into our account and put his billing info where our company's billing info should be and also our confirmed payments for our products was being **** to his email which was disclosed to ******* at the company on this day. Our Account number was changed as well as our pin number was changed. We also provided them with the new email *************************** When we finally accessed the email on December 27th 2021 we found that the email was in a different language and the contact email to access the account and there were 2, neither of which was set up by the account holder *************************** the owner of the email account. On December 27th, 2021 Spoke with ********* a repre****ative of Go Daddy and informed him that our Website links have not been visible to the public as witnessed by other businesses but also we could not access the account because Go Daddy was not accepting the password we set up that we actually have been using for months now. So when we put in forgot password it wants to send it to the hacked new email we set up on December 13th 2021. We have products Go Daddy knows we have to renew and even though ********* was given the pin number which gives them access to the account he informed me that he could not physically change the email when others were able to after given the pin for the account. So ********* **** me to a site called change update.com where I could update the new email which Go Daddy apparently still has on file because the **** the email to the one they had before December 13th 2021 which is ********************** ********* **** me to the update site which is not functioning when we put our domain which they our currently hosting our website for which is a USPTO Registered **** since 2017. The site says that this domain is not listed with them? Help!!

  

  Business response

  01/04/2022

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

  On December 13, 2021, our customer contacted our Care Staff to update account information as they believed their GoDaddy account had been compromised. Our customer also requested a new customer number. A new account was created and the old account was successfully merged into the new one. At the time, our Care Staff encouraged our customer to enable ******** Authentication (2FA) to enhance their account security as well as updating the contact details for the domains registered in the account.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office has attempted to connect with our customer, but have not been successful.

  We encourage our customer to contact our Care Staff to update the email address on file. Once a 4-digit security pin or the first 6 and last ******** of the payment method on file are provided, our Care Staff can update the email address associated with the account.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the ***** GoDaddy

• Initial Complaint

  12/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I actually have so many complaints with this website as of right now. Let's start at the beginning: I actually paid for my website and domain for the year, but somehow or another the website that I created myself has been having me pay monthly for my business. Why would I pay yearly for a website that I'm not using and that I didn't create? Next, every time I call customer service with an issue I am made to feel like I'm an idiot. Lastly, and the biggest complaint of all: I lost access to my 2 step verification phone number and had to fill out a form to disable it that takes 3 days? So, not only can I NOT get into my account but I also can't receive help via phone. How does a tech company not be able to help their customers via phone? And why, does it take three days? I am utterly disappointed with this service.

  

  Business response

  01/03/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On January 15, 2021, our customer activated a Websites + Marketing Free plan in their GoDaddy account. Websites + Marketing is a proprietary, do-it-yourself, template-based product our customers use to construct a website.
  
  On October 13, 2021, our customer upgraded the Websites + Marketing Free plan to a paid Ecommerce plan and purchased the service for a one-month term. Our customer has renewed this service each month on November 21, 2021, and December 28, 2021.
  
  Also, on October 14, 2021, our customer enabled Two-Factor Authentication on their GoDaddy account which provides an additional layer of security. Two-Factor Authentication requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On December 28, 2021, GoDaddy received a request from our customer to remove Two-Factor Authentication from their account. Once the request was validated, the service was removed the same day.
  
  As our customer has opted to upgrade their Websites + Marketing plan to the higher Commerce tier, they will be required to renew the service in order to keep the plan active in their account. They are encouraged to reach out to GoDaddys 24/7 ************* team to further discuss their billing concerns and options.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest Regards,
  
  ***************************
  Office of the ***** GoDaddy

  Customer response

  01/20/2022

  It was never stated that I would have a yearly subscription for a site not in use versus the one in use that has to be paid for every month. They basically got free money for a yearly subscription but being used due to their lack of clarification before they accept funds.

  

  Business response

  01/26/2022

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response and encourage our customer to reach out to **************************/7 ************* team to discuss their billing concerns and options.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest Regards,
  
  *************************
  Office of the *** GoDaddy

• Initial Complaint

  12/26/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had my website at GoDaddy for quite some time, After about 1.5 years ( approximation ) this company stopped supplying good customer service, meaning their Paypal re-direct stopped working so I had one heck of a time trying to pay for my website monthly. Their robot chat literally looped itself meaning I would fill out the information they requested and it kept asking for the same thing over and over. This went on for about 3-4 months before I got discouraged and thought if a company cannot have their service set up in regards to taking my payment and their customer service issues resolved then I do not trust them to handle my website domain and e-commerce site anymore. I then looked around and found Bluehost which was a bit cheaper per month, but that wasn't really the top reason for trying to switch. I wanted to be able to pay on time and NOT have my inbox full of threatening emails saying " pay now or your website will be turned off" when the mentioned Godaddy Paypal redirect was not working nor was their customer service chatbot fixed yet. AFTER going to Bluehost and transferring my Domain ( www.cueistic.com) to them they advertized "no downtime" on website migrations. I even tested the website to see if it was compatible going from GoDaddy to Bluehost. WELL low and behold, they were NOT compatible AFTER I waited 7 days to get my Domain transferred. Bluehost instructed me to contact Godaddy and get my Website backup files sent to me. Well after 2 hours on the phone with Godaddy, the agent said they could not send them out and would NOT provide a reason. I became upset and said ok then tell me why not, he said" I am going to set up a supervisor call back" and I said all you are doing is trying to get me off the phone, he said" no it' not they will call you back today" I said no they won'. Well, it's been 2 weeks now and not 1 outreach from Godaddy at all. I want my backup files from Godaddy. I designed this website and it took me OVER a week to do it!!

  

  Business response

  12/29/2021

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On November 25, 2020, our customer purchased **********************'s Websites + Marketing (************* for a one-month term via online transaction. W+M is GoDaddys proprietary, do-it-yourself, template-based product to construct a website. They renewed the plan in monthly increments until November 2, 2021; the last payment received for this service.
  
  On November 25, 2021, per our customer's account preferences, ********************** did not automatically renew the service in question in good faith to honor agreements with our customer. Instead, ********************** sent notice to our customer to inform action was required to avoid loss of service. Account management, including timely product renewals, is a customer responsibility. Additional notices were sent to our customer on December 4 and December 15, 2021. In total, GoDaddy provided 20 days of service without payment prior to cancellation. The service was ultimately canceled on December 15, 2021, for non-payment.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customers frustration, we are not able to provide the website files as they were using GoDaddys proprietary W+M product. If they wish to restore their website with us to allow them to copy and paste the information from within the W+M, they can purchase a new plan and call our *********************** 24/7. The W+M may be restored up until January 14, 2022.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ***********.
  Office of the ***** GoDaddy

• Initial Complaint

  12/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am filing a complaint against the service I have been getting from Godaddy. I have been a loyal customer since 2014 and over the past 4+ months there have been many issues with the hosting and the customer support has been awful including the extended wait time. I attempted to switch hosting to Siteground and the migration failed. I came back to Godaddy and they were to restore both of my websites that I paid for. (www.eyesofpower.com) and (www.eyesofpowercoach.com) Now they claimed the eyesofpower.com site was restored, but many of my images from the media library have not been restored. After 5 calls I was told that the *** was not properly done and they are working on it. As to my other website, they continued to send me a 1 time passcode to the point that the domain is locked and now I am being told that I would have to wait for 7 days. My domain is paid for until the summer of 2022 and the hosting managed WP is paid for until Dec 2022, yet I have no website. I called and spoke to a supervisor "*****" and he was rude and not at all helpful. I proposed to change the domain to a new one so that my website can be fully restored versus waiting 7 days and I requested that this be free of charge since I already have a domain paid for that is locked for 7 days. They refused to honor this, so again I paid for a service that I am not getting. Now a locked domain and no website for 7 days. I would like my websites fully restored without further delays and if a new domain would get them to move forward then I would like this to be done asap. It appears that no-one is following the pile of notes on my account and each time I speak with someone they offer a new story. Siteground has nothing because again the migration was not complete. Godaddy pointed the domains to them and was asked to point them back to Godaddy and again with the numerous 1 time passcode they did have now caused the domain to be locked for my website www.eyesofpowercoach.com.

  

  Business response

  01/02/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On November 15, 2018, our customer purchased an Ultimate Managed WordPress Hosting Plan for a one-month term via phone transaction. Our customer has consistently renewed this service for various terms most recently on November 1, 2021, for a one-month term.
  
  On December 23, 2021, our customer contacted our ******************** regarding their attempt to migrate their websites to another hosting provider. As it appears our customer cancelled their ********************** hosting services before the migration could complete, they were provided a courtesy restore of their two websites at no additional charge.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As with all service providers, GoDaddy has experienced unexpected technical issues and has worked quickly and vigorously to resolve them to minimize impact to our customer.
  
  In an effort to assist our customer in resolving their website concerns, they have been provided with a one-year domain name registration at no cost, as well as a one-month credit of our WordPress ************************ also at no additional cost.
  
  This office has also refunded our customers most recent purchase of the two Deluxe Managed WordPress Hosting plans purchased on December 23, 2021, while keeping the plans active in their account as we work to connect with them to attempt to resolve their concerns to their satisfaction.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest Regards,
  
  ***************************
  Office of the *** GoDaddy
  

  Customer response

  01/14/2022

  Godaddy did honor as they described and I did get a full refund and the 1 year of service at no cost to me. However to date I have not received the 1 free month of premium support and will contact them (1-15-22) to request this and once filled I will then close out the complaint. 

  

  Business response

  01/20/2022

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our original response. A one-month credit for WordPress Premium Support was added to our customers account on December 28, 2021. This service is valid through January 28, 2022, when it will expire. Should our customer wish to utilize WordPress Premium Support beyond January 28, 2022, they will need to renew the service at a cost within their GoDaddy account.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  
  Kindest Regards,
  
  ***************************
  Office of the *** GoDaddy

  Customer response

  01/29/2022

  
  Better Business Bureau:
  

  I have reviewed the response made by the business in reference to complaint ID ********, and the issues for this complaint has been resolved in full. 
  
  Regards,
  
  ******** *****
  
   

  
  

• Initial Complaint

  12/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Go Daddy Payments is telling me they will not release funds to me until February 21st. This is 90 days after transactions that have gone through on their platform. Go Daddy is a bully. Do not do business with them. I thought this was America. What business would hold someone elses money for 90 days? They have no problem charging all of my customers and then charging me 3.5% on top of it! And then they have the audacity to hold the money for 3 months!Terrible.

  

  Business response

  12/27/2021

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On November 14, 2021, our customer set up ********************** Payments for use in their online store. GoDaddy Payments is GoDaddy's built-in payment gateway, which allows our customers to take secure online debit and credit card payments through their website.
  
  Our customer has since been in contact via email with the GoDaddy Payments team, who have responded within ***** hours of every correspondence. The Payments team is the only team equipped to address their concerns and we encourage them to continue to work with the Payments team to get a resolution. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On December 23, 2021, the Payments team requested additional documentation from our customer. Upon receipt and review of the documentation, the Payments team will work to expedite the release of the funds.
  
  On December 27, 2021, this office attempted to connect with our customer, but these efforts were unsuccessful. We sincerely appreciate our customer's business and are committed to providing them with the best possible outcome. We can be reached via email at [email protected] if they have any additional concerns. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  
  Office of the ***** GoDaddy

• Initial Complaint

  12/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My website I pay Godaddy to host is down. When I call, the wait times are hours. It is impossible to get someone on the phone, so I am paying for something non-existent. This isn't the first time this site has been down either. I paid for a back-up on this site, and it is being wasted.

  

  Business response

  12/28/2021

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at GoDaddy Legal Agreements | Our TOS Agreement - GoDaddy.
  
  We appreciate our customer's candid feedback about our service levels and will ensure that our ************* Managers review their concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On December 28, 2021, this office spoke with our customer to discuss their concerns. We advised them that their website had been restored and they expressed their satisfaction with this outcome.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  12/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Godaddy customer number: ***************************** has provided email services through Workspace for many years. Suddenly they decided recently to switch to the ********* 365 system. There are 2 problems with this:a) Workspace was always provided as part of their web hosting package, but this new service is now charged for. Godaddy did not reduce the price of its hosting package; instead, mid-year they decided to force us to pay for the new service i.e. they changed the terms and conditions mid-way through a contractual agreement.b) I have been experiencing problems with my emails and have contacted Godaddy countless times over the past 2 months. Each time, the reps try to troubleshoot, claim they have resolved the issue and leave me to start the whole process again when I have checked and confirmed that nothing has improved. On several occasions, the reps have promised me follow-up via email - or to have their supervisors do so - but that has never happened. I have sent emails to these reps, but they have failed to respond.I would let the first issue of finances slide but this second issue is simply intolerable. They are now charging me for a faulty service and have failed countless times to follow up and resolve the issue.There does not seem to be a way to escalate my problem to higher offices or representatives in Godaddy's corporation.Please can you help?

  

  Business response

  12/23/2021

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  While we empathize with our customer's frustration regarding the end of life (EOL) of the Workspace Email plans, companies must sometimes make difficult decisions in deciding to cease providing a particular product or service. This can be due to technological changes, or the feasibility of maintaining the product going forward.
  
  Customers were provided 60 days of complimentary ********* 365 (M365) plan, allowing adequate time to determine if M365 is right for them.  In the event that M365 is not a good fit, they can use the 60 days to transition to another provider.
  
  Since October 28, 2021, our customer contacted our Care team for assistance with their email, as messages being sent by them were received in recipients spam folders. Although troubleshooting third-party email clients not received through GoDaddy is beyond our Scope of Support, our Care team attempted to work with our customer to the best of their ability to resolve their email concerns.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has been unsuccessful in connecting with our customer. We welcome the opportunity to work with our customer, within our Scope of Support, to resolve this matter and can be reached via [email protected].
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the ***** GoDaddy

  Customer response

  12/24/2021

  Godaddy claims I reached them on one occasion regarding the email issue. This is blatantly incorrect. I have called many times to Godaddy using the number supplied by Godaddy on its website, which routes me to Godaddy's ** office. In my original complaint, I referred to those calls and the broken promises from their staff to connect with me again. They have not called, nor responded to my follow up emails. I have also called once to the US office, which cost me 2 hours of valuable time as the rep tried to trouble-shoot, then claimed the problem would be resolved within 24 hours. That did not happen. During that call, the rep had requested I send a test email to his L2, which I did. When the problem did not resolve itself after the given 24 hours, I wrote another email to the L2 rep, but his response was more or less "sorry, I can't do anything for you."

  Godaddy claims to have made unsuccessful attempts to reach me. This is absolutely incorrect. They have not called me on my cell phone nor have they sent emails.

  Disgraceful set of lies on Godaddy's part, just compounding the pain.

  

  Business response

  12/30/2021

  Thank you for the opportunity to address our customers additional concerns.
  
  Our office has successfully connected with our customer to discuss their concerns and are working to resolve their technical issue.
  
  We also appreciate our customer's candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the additional concerns presented.
  
  Kindest regards,
  
  Gary  ********
  Office of the *** GoDaddy

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩