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ComplaintsforArizona Singles, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
see Attached documentBusiness response
01/10/2022
Our company went above and beyond by offering Ms. ******* a highly discounted rate for a small membership consisting of 2 month of matchmaking time. Unfortunately, Mr. *******'s membership is not eligible for cancellation nor refund. He enrolled on November 4th for 2 months of Matchmaking time. His membership expired on January 4th. We are happy to honor the guarantee he signed upon enrollment entitling him to 6 months matchmaking time complimentary.
We are happy to discuss his membership with the hopes of clearing up any confusion. We would also like to discuss the introduction he is referring to. If he is not able to connect with this match, we encourage him to call us and update us so that we can assist if possible. At this point, we have not heard from him since submitting the introduction on January 6th.Business response
01/12/2022
Mr. ******* received a greatly discounted membership. We have honored our guarantee and continue to work on his behalf. He received a match on 1/6. He stated that she cancelled the date with him after he shared his facebook information with her. We have began the search for his next match.Customer response
01/20/2022
How do I reject the response? It is incorrect.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.