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Business Profile

Furniture Stores

Sam Levitz Furniture Company, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sam Levitz Furniture Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sam Levitz Furniture Company, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 162 total complaints in the last 3 years.
    • 118 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased furniture from ****** 2019 and purchased the protection plan as I was told if I did not use the $400 plan in the 5 years that it covered I would get the credit back towards a future purchase. After the five year mark I contacted ****** as I am looking to purchase a dining set, after going back and forth for months and getting an email from the protection plan company that I had not used the plan I was told to go into the store and that the sales staff could apply the credit. I went into the store and they said they needed to get permission for the credit and would call me in a few days, that was the 11th of February. I have never received a call back. I have called the store and spoke to ****/***** who keeps telling me she is waiting for someone to get back to her - and still have heard nothing. I would like the credit I was promised at purchase OR a refund of the $400 charged.

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The recliner is broken the back and I can't get a warranty claim because they're closed and it's last in 5 years

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October, 2024 I bought a mattress, foundation, and a bed frame, along with other furnishings from ashley store at 2028 N tomahawk island drive, portland or. 97212. (503 459 5500) the mattress was uncomfortable and I requested a return. I went to the store in person and picked out a new mattress and an upgraded foundation. because I had spent so much money, the sales lady threw in a mattress pad for $1. they normally sell for about $150. this exchange request took place the weekend before thanksgiving. the new mattress and foundation were delivered on dec 7 and they removed the old mattress and foundation. there was no mattress pad. I asked where it was, it was on the delivery invoice but not on the truck. they followed up with an email, it would be delivered on dec 11. no delivery came. I called, they would have to get back to me. some song and dance about how they had changed computer systems. meanwhile, I kept waiting for my refund on the returned mattress. it took nearly 3 weeks and numerous calls to finally get my money back just before christmas. meanwhile, still no mattress pad. I have called the main customer service line. I have called the store at least 4 times. I keep getting the same crap about a computer change over. the last call was feb 12. the lady at the store assured me it was in a warehouse nearby and it would be shipped out the next week. that was a month ago. I'm sick and tired of calling and calling and getting the same story. I know this is a "freebee" but I spent over 10k in that store last fall and this was promised to me. I think that 3 months is enough time to waste, waiting on them to fulfill their promise. I just bought a new home and I need a lot more things. rest assured, I won't be buying them from ashley furniture. I have been more than patient. but my patience is at an end. thank you.

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased furniture from Sam levitz back in October of 2023, because my father was an employee, I was told that we are at the bottom of the listfor when an item comes in, I thought it pretty normal because my siblings had already told me how long it took them to get theirs. It took like 8 months for me to get half my order! I believe it was june/July of 2024. November of 2024 I see a commercial saying they're having a going out of business sale. By the time I went to get my money back the doors were closed and the phones had a recorded message basically saying sorry for everybody we owe! I paid a total of 3,517.59, 2000.00 cash and I put the difference of the 1,517.59 on my credit çard(who I will also be making a complaint about) I received a table with the wrong chairs, a broken couch which can't be fixed now even though I bought the warranty.. and I did not receive the entertainment center or luxury cocktail table, nor is the warranty that I paid for on everything any good anymore!

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a complaint previously since in 2020 I bought my furniture at Ashley Green Valley, in which they offered me an extended warranty, they told me that anything that happened to my furniture they would fix or make changes, in October I started with the reports on my furniture for damages and no one answered my messages, I went to the Ashley store to ask since Samlevitz gave me the services because the two stores worked together and Samlevitz closed their stores and they told me first that if I didn't have the original invoices they couldn't do anything! How can that be when I bought my furniture at Ashley? Fortunately I had my original invoices, they gave me an email to do the report again, Ashley made me waste a lot of time because they didn't answer my messages or different people called me or sent me emails asking for the same information over and over again, finally a technician came to my house and painted the table that had problems, now the table looks two different colors, the texture feels different because he only put paint on the piece where it was damaged. Now Ashley tells me that my warranty that I bought from their store was part of Samlevitz and they don't want to answer the problem. They tell me that they can't do anything because my warranty has expired. When I started my report months ago and they didn't give me a solution until a week before my warranty expired. They called me today after the technician came and they tell me that they are not going to do anything else! The person who called me told me that my reports are from January and it's not true, they are from October. Then she tells me that she has my reports from October and she was talking about Samlevitz, and she finally hung up on me. I called back the phone number and she was talking about Ashley, not Samlevitz. Just lies to avoid answering the customer. I bought my furniture at the Ashley store, they don't want to answer for my chairs either.

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made this purchase in 2020 and have had nothing but issues with both units as they kept "doing repairs" but nothing was ever properly corrected then back in Aug. Of 2024 Kathy from customer service team said the only other option I had was to get a refund. They set it up to pick up the units on Aug. 14th 2024 which they did and said that billing would process the full refund of $2, 244.44 and I'd get a check with 6 to 8 weeks when this was done NO ONE informed me that the business was closing much less going out of business for that matter. I then asked to pick up a check from their location on orange grove where we got the units from when the manager that I spoke with stated they're aware they owe me money however that wasn't an option I then asked for my units back and they said that couldn't be done either and that someone would call me when my check is ready for pick up that has yet to happen as we're now in Jan of 2025 and still haven't received ANY type of communication regarding my refund of $2,244.44.

    • Initial Complaint

      Date:01/11/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sam Levitz sold all these extended warranties now they will not honor them. What a crap company such bullshit

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a furniture from Sam Levitz and never received it. They agreed to refund me but I never received my money back. They owe me $1779.84

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I only owe Sam levitz for the warranty of couches and a mattress however the company is going out of business. I wasn’t informed of any of this according to customer service agent I spoke with they closed all claims for the warranty on 10/31/2024. However isn’t it illegal to charge for something I cannot use. All I’m asking for isfor the amount that I owe for the warranties to be taken off since they are closing.

      Business Response

      Date: 11/25/2024

      After 71 years, Sam Levitz Furniture Company was badly hit by market conditions including interest rate increases and massive drops in housing resales, all of which has significantly impacted our business. Sam Levitz Furniture Company has been able to sell two stores and have the buyer assume all deposits for those locations. For the remaining stores, we are dealing with secured lenders who hold a priority right to payment, which prevent Sam Levitz Furniture Company from addressing deposits and warranty claims until the secured lenders are paid. We hope that the sale of inventory will generate excess funds that can go to customers for credits and unfulfilled warranty work.

    • Initial Complaint

      Date:10/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a recliner chair for my mom on March 26, 2024. In July the massage portion of the recliner stopped working and Sam Levitz came out in July to look at it and said that they had to order a part. I called them a few weeks later and they said it wasn't in yet and then I checked again in August and they said it was not in yet. I kept calling in August and would leave a message and no one returned my calls, so I went into the store and they told me to text or email the customer service department which I did. I texted them and they said that the manufacturer has the part but they will not ship it to Sam Levitz as they are going out of business. Sam Levitz asked the manufacturer if they would ship the part to me, but they were not responding and Sam Levitz gave me there number and the ticket number. I called Moto Motion and they could not help me and told me to call Ashley consumer affairs. I called them and they said to file a claim online, which I did and it turns out they cannot help me as it is not an Ashley furniture piece. The chair is still under warranty and I also bought an extended warranty. I have asked Sam Levitz for a new chair or my money back, but they say they can't do that. I am sure because they are going out of business they don't care. I just want to get the part and have it fixed.

      Business Response

      Date: 10/16/2024

      After 71 years, Sam Levitz Furniture Company was badly hit by market conditions including interest rate increases and massive drops in housing resales, all of which has significantly impacted our business. Sam Levitz Furniture Company has been able to sell two stores and have the buyer assume all deposits for those locations. For the remaining stores, we are dealing with secured lenders who hold a priority right to payment, which prevent Sam Levitz Furniture Company from addressing deposits and warranty claims until the secured lenders are paid. We hope that the sale of inventory will generate excess funds that can go to customers for credits and unfulfilled warranty work.  Sam Levitz Furniture Company, Inc.

      Customer Answer

      Date: 10/17/2024

       I would like to keep the case open until they settle with the sale to see if they will fulfill the warranty claim at that time. Is there a time frame on when that will happen?

    Sam Levitz Furniture Company, Inc. is NOT a BBB Accredited Business.

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