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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Furniture Stores

Sam Levitz Furniture Company, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Sam Levitz Furniture Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sam Levitz Furniture Company, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 161 total complaints in the last 3 years.
    • 115 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/11/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sam Levitz sold all these extended warranties now they will not honor them. What a crap company such bullshit

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a furniture from Sam Levitz and never received it. They agreed to refund me but I never received my money back. They owe me $1779.84

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I only owe Sam levitz for the warranty of couches and a mattress however the company is going out of business. I wasn’t informed of any of this according to customer service agent I spoke with they closed all claims for the warranty on 10/31/2024. However isn’t it illegal to charge for something I cannot use. All I’m asking for isfor the amount that I owe for the warranties to be taken off since they are closing.

      Business Response

      Date: 11/25/2024

      After 71 years, Sam Levitz Furniture Company was badly hit by market conditions including interest rate increases and massive drops in housing resales, all of which has significantly impacted our business. Sam Levitz Furniture Company has been able to sell two stores and have the buyer assume all deposits for those locations. For the remaining stores, we are dealing with secured lenders who hold a priority right to payment, which prevent Sam Levitz Furniture Company from addressing deposits and warranty claims until the secured lenders are paid. We hope that the sale of inventory will generate excess funds that can go to customers for credits and unfulfilled warranty work.

    • Initial Complaint

      Date:10/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a recliner chair for my mom on March 26, 2024. In July the massage portion of the recliner stopped working and Sam Levitz came out in July to look at it and said that they had to order a part. I called them a few weeks later and they said it wasn't in yet and then I checked again in August and they said it was not in yet. I kept calling in August and would leave a message and no one returned my calls, so I went into the store and they told me to text or email the customer service department which I did. I texted them and they said that the manufacturer has the part but they will not ship it to Sam Levitz as they are going out of business. Sam Levitz asked the manufacturer if they would ship the part to me, but they were not responding and Sam Levitz gave me there number and the ticket number. I called Moto Motion and they could not help me and told me to call Ashley consumer affairs. I called them and they said to file a claim online, which I did and it turns out they cannot help me as it is not an Ashley furniture piece. The chair is still under warranty and I also bought an extended warranty. I have asked Sam Levitz for a new chair or my money back, but they say they can't do that. I am sure because they are going out of business they don't care. I just want to get the part and have it fixed.

      Business Response

      Date: 10/16/2024

      After 71 years, Sam Levitz Furniture Company was badly hit by market conditions including interest rate increases and massive drops in housing resales, all of which has significantly impacted our business. Sam Levitz Furniture Company has been able to sell two stores and have the buyer assume all deposits for those locations. For the remaining stores, we are dealing with secured lenders who hold a priority right to payment, which prevent Sam Levitz Furniture Company from addressing deposits and warranty claims until the secured lenders are paid. We hope that the sale of inventory will generate excess funds that can go to customers for credits and unfulfilled warranty work.  Sam Levitz Furniture Company, Inc.

      Customer Answer

      Date: 10/17/2024

       I would like to keep the case open until they settle with the sale to see if they will fulfill the warranty claim at that time. Is there a time frame on when that will happen?

    • Initial Complaint

      Date:10/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased furniture on 3/1/20 along with furniture I also purchased a 5 year protection plan. I was told if u didn't use it I would e refunded the amount. The company is now going out of business and is no longer allowing claims or refunds. I consider thus a breach in our contract. I paid for services they took my money and now they are telling me there us nothing that can be done. Is this true? Thank you

      Business Response

      Date: 10/16/2024

      After 71 years, Sam Levitz Furniture Company was badly hit by market conditions including interest rate increases and massive drops in housing resales, all of which has significantly impacted our business. Sam Levitz Furniture Company has been able to sell two stores and have the buyer assume all deposits for those locations. For the remaining stores, we are dealing with secured lenders who hold a priority right to payment, which prevent Sam Levitz Furniture Company from addressing deposits and warranty claims until the secured lenders are paid. We hope that the sale of inventory will generate excess funds that can go to customers for credits and unfulfilled warranty work.  Sam Levitz Furniture Company, Inc.

    • Initial Complaint

      Date:10/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 10 year warranty on a couch I have had for now 3 years. I called to put in a service request and was told they are no longer honoring the 10 year warranty I purchased and they refuse to refund the price paid for the warranty.

      Business Response

      Date: 10/16/2024

      After 71 years, Sam Levitz Furniture Company was badly hit by market conditions including interest rate increases and massive drops in housing resales, all of which has significantly impacted our business. Sam Levitz Furniture Company has been able to sell two stores and have the buyer assume all deposits for those locations. For the remaining stores, we are dealing with secured lenders who hold a priority right to payment, which prevent Sam Levitz Furniture Company from addressing deposits and warranty claims until the secured lenders are paid. We hope that the sale of inventory will generate excess funds that can go to customers for credits and unfulfilled warranty work.  Sam Levitz Furniture Company, Inc.

    • Initial Complaint

      Date:10/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a leather couch from Sam Levitz, now 4 years ago. A rod popped out from the couch in July. I called Sam Levitz, couch was still under warranty. They sent a tech out, he said the deck was broken and put in a repair order. I called 2 weeks later, customer service told me they were waiting on the materials to fix the deck. I never heard back, and now they are going out of business and have NO customer service reps available.

      Business Response

      Date: 10/16/2024

      After 71 years, Sam Levitz Furniture Company was badly hit by market conditions including interest rate increases and massive drops in housing resales, all of which has significantly impacted our business. Sam Levitz Furniture Company has been able to sell two stores and have the buyer assume all deposits for those locations. For the remaining stores, we are dealing with secured lenders who hold a priority right to payment, which prevent Sam Levitz Furniture Company from addressing deposits and warranty claims until the secured lenders are paid. We hope that the sale of inventory will generate excess funds that can go to customers for credits and unfulfilled warranty work.  Sam Levitz Furniture Company, Inc.

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see Attached document

      Business Response

      Date: 10/16/2024

      After 71 years, Sam Levitz Furniture Company was badly hit by market conditions including interest rate increases and massive drops in housing resales, all of which has significantly impacted our business. Sam Levitz Furniture Company has been able to sell two stores and have the buyer assume all deposits for those locations. For the remaining stores, we are dealing with secured lenders who hold a priority right to payment, which prevent Sam Levitz Furniture Company from addressing deposits and warranty claims until the secured lenders are paid. We hope that the sale of inventory will generate excess funds that can go to customers for credits and unfulfilled warranty work.  Sam Levitz Furniture Company, Inc.

    • Initial Complaint

      Date:10/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/9/24 I purchased a bedroom set and a dining set. The total was 4970.60. Minus 1561.24 for 2 items removed from account in July. Most of which was on back order, which was a headboard, footboard with storage drawers and rails, A chest and a 5 piece dining set. Two nightstands and a dresser were delivered a week after purchase. The back ordered items I was told would be until mid April. I called in April and I was told end of May but they said the table and chairs were there and they were just waiting on the headboard. So I told them to deliver what they had and I would wait for the headboard. Then I was told until the end of June. On the beginning of July, I went in and spoke to the store manager Ryan. Don’t remember his last name. He told me it wouldn’t arrive until October. At that time he told me that they were closing 2 stores and that I should check those stores to see if they had any of my back ordered items. I took his advice and went to the sore on Prince Rd. It just so happens that they had the chest so I got it and was just waiting for the headboard. Ryan said I would get the headboard faster if I got it from Ashley furniture. We ordered the entire bed from Ashley furniture and received it on July 31. So they picked up the bed parts that we had with a promise to remove those items from my account and refund them. And to reimburse me for the warranty that we will not be using because they’re going out of business. He offered a 10% discount for our troubles on the wait. I have paid synchrony credit card company for all that I thought I owed minus the refund that I’m supposed to get from Sam Levitz furniture. But I have a balance of 1279.00 that I have to pay 75.00 every month to synchrony because I have not received my refund. I have a deferred plan that expires 01/2025 which will start charging me interest on the purchase. I am owed 575.56 for warranty, 647. 00 for the foot storage and rails that I returned, and 150.00 for the 10%. A total of 1372.56.

      Business Response

      Date: 10/16/2024

      After 71 years, Sam Levitz Furniture Company was badly hit by market conditions including interest rate increases and massive drops in housing resales, all of which has significantly impacted our business. Sam Levitz Furniture Company has been able to sell two stores and have the buyer assume all deposits for those locations. For the remaining stores, we are dealing with secured lenders who hold a priority right to payment, which prevent Sam Levitz Furniture Company from addressing deposits and warranty claims until the secured lenders are paid. We hope that the sale of inventory will generate excess funds that can go to customers for credits and unfulfilled warranty work.  Sam Levitz Furniture Company, Inc.

    • Initial Complaint

      Date:10/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Warrant not being honored well within the first year of order

      Business Response

      Date: 10/16/2024

      After 71 years, Sam Levitz Furniture Company was badly hit by market conditions including interest rate increases and massive drops in housing resales, all of which has significantly impacted our business. Sam Levitz Furniture Company has been able to sell two stores and have the buyer assume all deposits for those locations. For the remaining stores, we are dealing with secured lenders who hold a priority right to payment, which prevent Sam Levitz Furniture Company from addressing deposits and warranty claims until the secured lenders are paid. We hope that the sale of inventory will generate excess funds that can go to customers for credits and unfulfilled warranty work.  Sam Levitz Furniture Company, Inc.

      Customer Answer

      Date: 10/22/2024

      That does not make it ok to push charges on customers knowing full well you were not able to fulfill the actions puchased.

    Sam Levitz Furniture Company, Inc. is NOT a BBB Accredited Business.

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