Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bill.com's website will not allow me to cancel my account, and refuses to stop harassing my employees by sending them redundant emails. Attached screenshot shows the page Bill.com refuses to allow me to cancel or contact the company.

  Business Response

  Date: 10/16/2026

  Hi REMOVED
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently conducting a thorough investigation into the issues you raised and have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards, 
  REMOVEDof Executive Escalations 

  Customer Answer

  Date: 10/16/2026

   
  Complaint: 25396769
  
  I am rejecting this response because: 

  The message does not address the two issues mentioned in the complaint. The response also fails to say when they will respond.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 10/19/2026

  Dear REMOVED,
  
  Thank you for reaching out to us.
  
  First, please accept my sincere apologies for any confusion or frustration regarding our communication. I completely understand how important it is to have clear and seamless updates when resolving an issue.
  
  I wanted to reassure you that I did reply directly to your email for Case #REMOVEDon October 16, 2026, as soon as it came through. It's possible that our message may have been routed to a spam or junk folder, or simply missed in a busy inbox.
  
  I want to make sure you have all the information you need. Please let me know if you are able to locate that message, or simply reply here, and I will be more than happy to re-send the full details to you right away.
  
  We truly appreciate your patience and partnership, and I am here to help ensure this is fully taken care of for you.
  
  Warmly,
  
  REMOVEDof Executive Escalations 

  Customer Answer

  Date: 10/20/2026

   
  Complaint: 25396769
  
  I am rejecting this response because REMOVEDliterally has not made any attempts to resolve the actual issue. She has not responded twice with absolutely NO information on the resolution.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 10/22/2026

  Hi REMOVED,
  
  Thank you for reaching out to us through the Better Business Bureau portal. We truly value your business and appreciate the opportunity to assist you with your account.
  
  To protect your privacy and ensure the highest level of security for your account, we are unable to discuss specific account details directly on the public BBB platform. However, your concerns are very important to us, and we are fully committed to resolving this for you as quickly as possible.
  
  I would be more than happy to assist you directly through our secure support channel. Please reply directly to the email sent regarding BILL Ticket #REMOVED, and we can safely review your details and work together toward a resolution.
  
  Thank you for your understanding, patience, and partnership. We look forward to connecting with you shortly via your support ticket!
  
  Warm regards,
  
  Best Regards,
  
  REMOVED
  BILL Office of Executive Escalations

  Customer Answer

  Date: 10/27/2026

   
  Complaint: 25396769
  
  I am rejecting this response because: A solution has not been agreed upon yet.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/04/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company, REMOVED, holds a business credit line with Divvy (BILL REMOVEDFour times, most recently October 4, 2026, REMOVEDhas flagged our account for suspicious activity and blocked spending.These blocks cannot be resolved from the dashboard. Each time, we have had to contact support and wait 1-2 days for the block to be lifted. Each time, we explained the activity and were told the issue was resolved and the account notated. The blocks have continued, including when we needed the credit for business purchases, and have cost our company money. The purchases and merchants being flagged are core to our business.On October 4, 2026 (chat reference CONV-REMOVED) we asked for supervisor escalation and a phone call. The automated assistant took our number, then could neither arrange a callback nor provide a number to call, leaving live chat as the only option.We repeatedly asked the live agent for supervisor escalation, a callback, a case number, a risk/fraud team review, and the category of signal triggering the flags. The agent offered only to request the reason and lift the block, the same process that has failed three times before. We were told three times that a supervisor would take up to 48 hours and "will be providing you with the same solution." The escalation was never confirmed.The agent then said BILL sends a verification message by email, SMS or app when a transaction is declined, and that transactions keep declining if it goes unanswered. We do not receive any such message and have told REMOVEDthis in every case. No one has investigated why the prompts are not arriving, so we have no way to clear a block ourselves.When we filed this complaint, we had no confirmation of an escalation, a case number, or a callback. After four blocks and four assurances that the issue was resolved, we still have not been told why this keeps happening.We are escalating this case through BBB since the normal chat route doesnt work

  Business Response

  Date: 10/05/2026

  Hi REMOVED, 
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently conducting a thorough investigation into the issues you raised and have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards, 
  REMOVED
  BILL Office of Executive Escalations 
  
  

• Initial Complaint

  Date:10/02/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Violation of privacy rights: REMOVEDdeletion request denied on a false basis, REMOVED-recording opt-out not confirmed, recruiter REMOVED. I applied to BILL on 9/5/2026 for Staff Machine Learning Engineer. BILL's 9/18 interview confirmation said the 9/24 interview may be recorded by REMOVEDand that I could opt out by telling the interviewer. On the 9/24 Zoom call I asked recruiter REMOVED(Staff Technical Recruiter) to turn the REMOVEDrecorder off at about 1:05 into my recording, again at 1:16, and at 1:29 offered to reschedule instead. She answered "It's just a note taking." and "I'm not even sure how to turn it off." before saying "Let me see how I can turn it off." Whether it was turned off was never confirmed. She ended the call after about five minutes to reboot her computer and promised a calendar invite. On 9/25 she wrote she would schedule 9/30 at 11:30 am and send an invite. No invite came and no call took place. On 9/30 I sent BILL a written CCPA/CPRA request to delete my personal information and not share it, which ended my candidacy. On 10/2 BILL "TA Operations" ([email protected]) refused in writing, saying it keeps applicant information "to evaluate their application" and for unspecified legal obligations and legal claims. There is no application to evaluate, BILL named no law or retention period, did not say what it deleted outside any exception, and said nothing about instructing its vendors REMOVEDand Greenhouse to delete (Civil Code REMOVEDand 11 CCR 7022). Complaints were filed 10/2 with CalPrivacy (confirmed) and the California Attorney General (submission REMOVED, also faxed).

  Business Response

  Date: 10/05/2026

  Hi REMOVED,
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently conducting a thorough investigation into the issues you raised and have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,

  REMOVED

  BILL Office of Executive Escalations 

  
  

  Customer Answer

  Date: 10/05/2026

  Complaint: 25347729
  
  I am rejecting this response because:
  
  It is a form letter that answers none of my requests. It thanks me for feedback about BILL's services, says BILL is investigating, and says it has emailed me to open a line of communication. This complaint is not feedback. BILL refused my written request to delete my personal information under the California Consumer Privacy Act (Civil Code REMOVEDand 11 CCR 7022), and has not supported the grounds it gave.
  
  No email from BILL has reached the address on this complaint since TA Operations refused my request on October 2. I checked today, spam and trash included.
  
  I asked in writing for all of my personal information to be deleted, which is incompatible with continued candidacy, and I regard my application as withdrawn. To resolve this complaint, BILL must confirm in writing that it has deleted my personal information held by BILL and its service providers REMOVEDand REMOVED, including any September 24, REMOVEDtranscript, except what a specifically identified legal retention obligation requires. For anything it keeps, BILL must name the law and the retention period, and confirm it will not use that information for any other purpose.
  
  Please keep this complaint open and send this rejection to BILL.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 10/27/2026

  Hello REMOVED, 

   

  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently conducting a thorough investigation into the issues you raised and have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards, 
  Angela 
  BILL Office of Executive Escalations
  
  

  Customer Answer

  Date: 10/27/2026

  Complaint: 25347729
  
  I am rejecting this response because:
  
  BILL's October 27 response repeats its October 5 response word for word, apart from the greeting and the signature. It again thanks me for feedback on BILL's services and says BILL has emailed me to open a line of communication.
  
  In its emails to me, BILL has never named a law or listed the data behind its refusal. TA Operations wrote on October 6, "We have processed your request. Please be advised that your data is subject to retention for legal and compliance purposes." On October 13 I asked BILL in writing to explicitly state what data it keeps for legal and compliance reasons. It has not.
  
  After October 6, BILL's emails came only from its Office of Executive Escalations and BILL Support. The Office of Executive Escalations pointed me back to TA Operations and to BILL's general applicant privacy notice, and closed its case. On October 27 BILL Support closed a request logged for this complaint as a duplicate of ticket #REMOVED. None of these messages answers my request.
  
  My request is unchanged. To resolve this complaint, BILL must confirm in writing that it has deleted my personal information held by BILL and its service providers REMOVEDand REMOVED, including any September 24, REMOVEDtranscript, except what a specifically identified legal retention obligation requires. For anything it keeps, BILL must name the law and the retention period, and confirm it will not use that information for any other purpose.
  
  Please keep this complaint open and send this rejection to BILL.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 10/28/2026

  Hi REMOVED,
  
  Thanks for reaching out to BILL Support. I've reviewed your request and see that we're working with you on this same issue under Ticket #REMOVED.
  
  To keep all the information in one place and avoid any confusion, I'm going to close this duplicate request. We'll continue to provide updates and support through the ticket mentioned above.
  
  Best regards,
  BILL Support

  Customer Answer

  Date: 10/29/2026

  
  Complaint: 25347729
  
  I am rejecting this response because:
  
  BILL's October 28 response is, word for word, the BILL Support email of October 27 that closed a request logged for this complaint as a duplicate of ticket #REMOVED. It does not answer any part of my request.
  
  Apart from this response, the only email BILL has sent me since my October 27 rejection is one TA Operations message of October 28, delivered directly and also as a comment on Jira request TACOE-886. It states that the recording of my interview was deleted and that no recording or transcript remains on file. It does not say whether BrightHire or Greenhouse holds any copy.
  
  For my remaining applicant information, the same email says BILL is "legally required to retain records for compliance purposes, including meeting our statutory obligations and establishing, exercising, or defending potential legal claims," and that the data "will be retained solely for these purposes." In its emails to me and its responses to this complaint, BILL has not identified which law or retention period applies to the personal information it keeps about me, or which of my personal information it keeps.
  
  My request is unchanged. This complaint is resolved only when BILL confirms in writing, in its response to this complaint, that it has deleted my personal information held by BILL and its service providers BrightHire and Greenhouse, including any September 24, REMOVEDtranscript, except what a specifically identified legal retention obligation requires. For anything it keeps, the same response needs to name the law and the retention period, and confirm BILL will not use that information for any other purpose.
  
  Please keep this complaint open and send this rejection to BILL.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:09/09/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a BILL Accountant Partner. BILL overbilled our client's account by $921.01 over 8 months by billing on a "Direct Team" plan instead of our Accountiful Lite console plan, and is refusing to refund the difference.Our correct pricing was $20/month base (1 user included), $15/month per additional user, and $2/transaction. From 01/05/26-09/04/26, BILL billed us $1,361.01 against a correct total of $440.00, an overcharge of $921.01 (breakdown attached).BILL claims an audit log shows I personally changed the account to this incorrect plan on 1/30/26, and denies the refund on that basis. We dispute this: no mechanism exists anywhere in BILL's console UI, or in any other system BILL has identified, that allows a console administrator to change this setting. We have reviewed every accessible console screen, and none contains an editable plan-selection control. We asked BILL Support and BILL's account management team repeatedly to identify the screen, button, or workflow that would allow this. No one has.Two facts support this: (1) When we asked BILL to correct the pricing, BILL's own staff made the change because, as support confirmed, we were unable to. BILL's Manager of Partner Sales confirmed in writing on 8/28/26 that she personally moved the account to the correct plan. (2) We recorded the complete navigation path available to us; it ends on a system screen stating "You will be billed directly for your BILL subscription by the Console that manages your account," with no plan-selection control anywhere in the path.An audit log entry shows association with a login, not capability to act. BILL has had two support channels and over two weeks to identify a mechanism, but has not. Documented under BILL Case #REMOVED.We've been a BILL partner for over 10 years. We request a billing adjustment or refund of $921.01. Attached: overcharge breakdown, Case #REMOVEDexcerpts, account manager email thread, billing statements.

  Business Response

  Date: 09/10/2026

  Hello Bill, 

  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  

   

  Warm REMOVEDof Executive Escalations 

  Customer Answer

  Date: 09/10/2026

   
  Complaint: 25256560
  
  I am rejecting this response because no resolution has been proposed or initiated. This response is simply a notification of an investigation. 
  

  Business Response

  Date: 09/29/2026

  Hello Bill, 

  Thank you for sharing your feedback with us on the Better Business Bureau website. We are truly sorry for any inconvenience or dissatisfaction you experienced.
  Our team has reviewed your concerns and provided a full response directly to your inbox under Support Case REMOVED. Please refer to those emails for the details and resolution regarding this matter.
  If you have any additional questions or need further assistance, please feel free to reply directly to that email thread. Our team is happy to help. We truly appreciate your time and patience.

  
  Warm regards, 

  Angela 

  BILL Office of Executive Escalations 

  Customer Answer

  Date: 09/29/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Bill REMOVED

• Initial Complaint

  Date:09/08/2026

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company promised a free ipad for customers if we see a demo . They confirmed through an e mail on 28 Jul 2026. However on one is answering any e mail now.

  Business Response

  Date: 09/09/2026

  Hello Novonil, 

  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,

  Angela 

  BILL Office of Executive Escalations 

  Customer Answer

  Date: 09/17/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:09/01/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a Bill.com account and a client of mine pays me through them. I noticed a new capability in my account where you could choose to finance an invoice. I tried using it and it worked. The next invoices received it didn't capacity where I choose to finance or not. I called support and asked why and they said that the financing feature was AI driven and that he could not tell me exactly why the feature wasn't available in my account any more. ??Then I noticed that the account was suddenly auto financing all of the invoices. During this time my client had gone into a few of the invoices they submitted and revised them. When they did that Bill.com saw it as an additional invoice and auto financed the same invoice again. The total amount is $2161.25. they are charging me financing fees and pulling money out of my account for the duplicated invoice - an invoice I will never get paid by my client on because it's not a real invoice. ??I called several times and I get absolutely no where. I spoke to support person named REMOVED. prior to then pulling a finance of $144 from my bank account for this duplicate invoice. REMOVEDsaid he would put a pause on the financing charge until this issue got resolved - but clearly he never did. ??They just keep explaining what the auto financing feature does. I never turned on this auto financing feature and it was never in my account originally. In addition I tried to turn off the auto financing feature that suddenly appeared in my account - and it automatically turns itself back on. I have attached date/time of the screen shots that show I turned it off and it automatically it self back. I asked for my account to be closed and they refused to do that.

  Business Response

  Date: 09/02/2026

  Hello REMOVED,

  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,
  Angela 

  BILL Office of Executive Escalations 

• Initial Complaint

  Date:08/31/2026

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to contact Bill.com support over 10 times. I had an issue that required an agent (the Bill.com designated email address does not receive all emails sent to it). I tried to get connected to an agent 8 separate times. The REMOVEDbot just kept sending me its "thoughts" and "just a moment" and then killing the conversation and never connecting REMOVEDthen tried to submit a complaint about this issue to Bill.com.This resulted in the same terminal issue of "thoughts" and "just a moment"I believe Bill.com is maliciously refusing to provide any live agent support. The system also does not allow you to email, call, or request a callback for any issue.

  Business Response

  Date: 09/01/2026

  Hello REMOVED, 

  I hope you are doing well. 

  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  

  Warm REMOVEDof Executive Escalations

• Initial Complaint

  Date:08/21/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BILL provides accounts-receivable payment processing and invoice financing for REMOVED(account email REMOVEDSince Aug 4, 2026 (support cases REMOVEDand REMOVED) we have tried to resolve a documented data error: BILL's risk system claims the account has 0 payments processed in the last 90 days, while the Payments In page of the same account shows 4 paid Ubiquity payments totaling $69,696.85 in the last 30 days. BILL itself financed invoices 4910 and 4911 on this account in July 2026 (Financing IDs REMOVEDand REMOVED) and was repaid in full on Aug 10, 2026. The account carries an active $100,000 financing limit. On Aug 15 we provided two payment IDs REMOVED, confirmation REMOVED, $14,844.67; P26080602, confirmation REMOVED, $8,117.54) so BILL could trace where they settled. On Aug 20 BILL support wrote that its trace "confirmed that both payments successfully settled," yet declined to state which Organization ID they settled under, declined to "re-attribute historical metrics across backend structures," and maintained the zero-payment record. BILL has confirmed in writing that our payments settled while denying financing eligibility on the ground that the account has zero payments. Case REMOVEDwas closed as Solved on Aug 14 without answering the question. A further Ubiquity payment of approximately $61,000 was initiated Aug 20, posting by Aug 24, paying off substantially all of the outstanding financed balance. We are not requesting an eligibility exception; we are requesting that BILL correct its records so that its eligibility review uses accurate data.

  Business Response

  Date: 08/21/2026

  Hi REMOVED,
  My name is REMOVED, and I'm reaching out from BILL's Office of Executive Escalations. I want to acknowledge that we've received your complaint and that your concerns have been escalated to our team for review.

  Thank you for bringing this matter to our attention. We have received this complaint and are committed to addressing the customer's concerns through our internal resolution channels. To protect the privacy and security of account information, we are unable to discuss specific account details publicly. A member of our team will be reaching out to the customer directly to conduct a thorough review and work toward a resolution. We appreciate the opportunity to respond.

• Initial Complaint

  Date:07/27/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own REMOVED. My customer uses REMOVEDto pay my invoices and has done so for over 2 years. I submit invoices weekly and then Bill allows me to finance the invoice, for a hefty cost. This week I submitted my weekly invoice, and it was not eligible for finance. I called customer service and that can't tell me why. They gave a standard possible list of reasons, and no one can tell me exactly why. The standard list of reasons don't apply. It's the same customer, the same invoice amount, and I know they pay on time (usually early) because I get a notification from Bill when they pay. Nothing is different. Additionally, they can't tell me if any future ones will be eligible or not eligible for financing.

  Business Response

  Date: 07/27/2026

  Hi REMOVED, 
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,
  Angela 

  BILL Office of Executive Escalations 

• Initial Complaint

  Date:07/06/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I run REMOVEDwhich is an auto insurance agency and we were looking to evaluate a spend and expense and AP solution. I got an ad on instagram to demo bill.com spend and expense for a REMOVEDswitch 2. I was then outreached by REMOVEDafter filling out the form stating she would call me back but she never did. I even tried emailing her, tried scheduling a meeting on her Calendly, but complete radio silence.Find it highly deceptive to me to try to attract people like this and then never even reach out to them. I am interested in doing the demo but even when I contacted the marketing email they never got back tome either. I want to do the demo and I want to evaluate Bill. I also want the offer that was promised.

  Business Response

  Date: 07/06/2026

  Hello REMOVED, 

   

  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,
  
  

  Angela 

  BILL Office of Executive Escalations