Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 07/16/2025

  Hi ******,
  It was a pleasure working with you today. Im writing to confirm that weve closed the Basic Receivables account to prevent any future unwanted payments.
  Thank you for giving us the opportunity to assist with your concerns. If you have any further questions or need additional support, please dont hesitate to reply to this email.
  Youll also receive a brief survey about your experience with our Executive Escalations Team. Your honest feedback is greatly appreciated and helps us continue improving our service.
  Thank you again for your time and cooperation. We look forward to hearing your thoughts.
  Best regards,
  ****** M

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******ile without my authorization, and now I am unable to remove it due to an error message. This is a serious breach of account control and could result in continued misdirected or delayed payments.Whats more disturbing is that after conducting research, Ive come across thousands of similar complaints on Trustpilot and even here on BBB, from users who also experienced unauthorized changes to their Bill.com accounts and delayed or withheld payments as a result. This appears to be a pattern of negligence or potential system vulnerabilities within Bill.coms platform.This situation has caused unnecessary stress, serious inconvenience, and financial strain. I am requesting the following:1.A full investigation into who re-added the Chime account without my ************************* removal of the Chime account from my Bill.com profile.3.Prompt confirmation and release of my pending payment to the correct Bluevine account on file. Sincerely,***** ******

  Business Response

  Date: 07/08/2025

  Hi *****, 

  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,

  ****** *.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time I have had a payment sent to a CLOSED bank account. The correct bank account was in there, and the client who sent the payment used that bank account info to send the payment. What I suspect happened is that they needed additional verification for the that bank account to send the payment, and when they didn't get it for a couple days after trying to contact my business number (which is just a voice mailbox) instead of my cellphone number which was linked to my account (the business number is not, I don't even know how they got it), they just sent the payment to the other bank account on file which was automatically labeled BY BILL as "invalid". They willingly and KNOWINGLY sent my payment to a closed bank account.Additionally, there are 3 separate accounts linked to one email account and there is no way to close the other accounts. There's no way to determine which account the payments go to, and the reason there are duplicate accounts is because sometimes, when a new client sends me a payment through Bill.com, it just creates a duplicate account for no reason. Then I have to go in and enter my bank account, etc., instead of it just going through the first account which already has the correct ******* partner and some colleagues also have issues with payments through them. 9 times out of 10 they cause more problems than they solve or prevent. My advice to anyone trying to send payments through Bill.com; DO NOT attempt before checking to see if the vendor already has a Bill.com account and then getting their NETWORK ID from them. This is the only way I have ever had payments sent without them being lost or delayed. Better yet, just don't use them at all. The worst part is, I have no choice but to use their platform to accept payment when someone sends it through them. I HAVE to agree to thier terms and conditions or I dont get my pay. This has to be illegal in some way. This company is the absolute WORST.

  Business Response

  Date: 07/07/2025

  
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,

  ****** M

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. ********************** reached out to me, verified that I had not received the gift card, and promptly corrected their mistake. Well done. 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 07/05/2025

  
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  

   

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a user of ********************** for the longest time. I've received countless amount of direct deposits from my employer with Bill.com. Just recently, I had acquired a new client and they wanted to pay me with a credit card. I spoke with customer service and they suggested that I sign up for one of their paid plans, which I did. The free plan didn't include any payments with credit card so that's why I signed up. I did send an invoice to my client and they did pay me. However, I just noticed that Bill.com was requiring me to send documents to prove my identity, which I did. I sent everything and then they closed my account out of nowhere with a horrible excuse. They don't state why they closed my account and I find it very shady. Why close my account when I've been a user for a couple years over this? I am asking for my account to be reinstated so I can get my payments. They are holding my payments hostage and IT IS ILLEGAL and I would like my payments back. I don't want to hire an attorney but if I have to, then so be it.

  Business Response

  Date: 06/17/2025

  HI Kristopher, 

  Hi
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,

  Brandy M.

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an individual 1099 contractor who uses Bill.com only to receive payments from clients. I did not sign up for any paid services, nor do I issue invoices or use advanced features. Despite this, Bill.com has issued me a bill for services I never knowingly agreed to and locked me out of my account due to nonpayment. This has been going on for over two months.Each time I try to resolve the issue via their chat support, it takes 20+ minutes to get connected, and then the responses are very slowsometimes taking 5 minutes or more between replies. This makes it nearly impossible to resolve the issue in one session, especially when I have work and family responsibilities. I've tried to explain that I just receive payments and should be on a free plan, but support keeps telling me I must log in to downgrade my account. Unfortunately, I cannot log in because the account is locked due to the charge. It's a catch-22 situation.There is no phone support and their email support has been unhelpful, repeatedly directing me back to the login screen I can't access. I'm being charged for something I never signed up for and now cant access the account to even address it.The charge is around $20, but it is not legitimate, and I do not believe I should have to pay it. I'm requesting that this bill be voided, my account either downgraded or closed, and that I no longer be contacted about payment for a service I never used.Bill.coms support structure has made it impossible to resolve this issue through normal channels, and I am left with no other way to escalate it. I would appreciate your assistance in getting this resolved.

  Business Response

  Date: 06/09/2025

  Hi
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,
  ****** M

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received a clear explanation regarding what triggered the recent request for additional documentation, nor have I been given satisfactory details about how any data I provide would be stored, shared, or safeguarded. Due to these unresolved concerns, we are choosing not to proceed further.After reviewing numerous similar complaints filed with the Better Business Bureau, it appears our account may have been preemptively flagged for closure. I am formally requesting that all remaining funds on our prepaid account be returned via the *** information currently on file.i have also email the fallowing people to get some resolution, still have no [email protected]; ****.*******@hq.bill.com; *****[email protected]; [email protected]; *****.*******@hq.bill.com; ***.****@hq.bill.com; ****.******@hq.bill.com; ****.*****@hq.bill.com

  Business Response

  Date: 06/20/2025

  
  Hi Michael, 

  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,

  Brandy M

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Complaint: 23392234
  
  
  
  I am rejecting this response because: I have not received payout to my account the issue has not been resolved 
  
  
  
  Sincerely,
  
  
  
  Deamber Johnson

  Business Response

  Date: 06/03/2025

  Hi DeAmber,
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,
  
  

  Business Response

  Date: 06/09/2025

  Hi
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,

  Customer Answer

  Date: 06/10/2025

   
  
  Complaint: 23392234
  
  
  
  I am rejecting this response because: It has been 30 days please release held funds amount $290 
  
  
  
  Sincerely,
  
  
  
  Deamber Johnson

  Business Response

  Date: 06/17/2025

  Hi DeAmber, 

  I hope this message finds you well. As
  part of our Know Your Customer (KYC) protocol, we are occasionally
  required to request additional verification information. While this may
  at times seem inconvenient, it is essential to maintain a secure
  platform and prevent any misuse of our services. In this instance,
  following a comprehensive review by our underwriting team, a decision
  was made to close your account. In accordance with our Terms of Service,
  BILL reserves the right to suspend or terminate accounts at its
  reasonable discretion, without prior notice or specific justification.
  Account actions may stem from reasons including, but not limited to,
  violations of the user agreement, unpaid fees, or extended inactivity.
  We recognize this may not be the outcome you were hoping for, and we
  regret any inconvenience this decision may cause. Any payments currently
  in process or on hold have been voided, and the funds have been promptly returned to the original source account.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***

  Business Response

  Date: 05/13/2025

  Hi *******,
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,

  Brandy  M.

  
  

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Complaint: 23301496
  
  
  
  I am rejecting this response because:
  The time for delivery of my money went from May 9th to NOW May14th, and this only happened once I filed this dispute with BBB, I’m being punished now for my public dispute? My client verified payment with risk prevention May 7th, 2025. Please do the right thing and release my money. There is no need or reason for holding my funds hostage for this long. 
  
  Sincerely,
  
  
  
  Michelle Wric shut off, phones disconnected, and missed a very crucial payment to the court system. These events would not have taken place if Bill.com had gone by their ******************* The money Ive had to pay out on reconnect fees, late fees, and bail truly have made my experience with Bill.com a nightmare. Im traumatized and still do not have my money from this company. I do not recommend Bill to anyone. There seems to be some sort of delay tactic scam going on to gain more money off interest by holding large amounts hostage longer. just my opinion. Either way, please do your homework and read up on this company before using them. I wish Id read up before signing up to receive payments.

  Business Response

  Date: 05/08/2025

  Hi
  Hi Michelle,

  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,

  Brandy M.

  
  

  Business Response

  Date: 06/17/2025

  Hi Michelle, 

  Hi
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,

  Brandy M