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Business Profile

Payment Processing Services

Bill
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 178 total complaints in the last 3 years.
  • 65 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Through ******************** I was being sent a payment through bill.com My payment was returned to ******** The following message is from the returning bank
    The deposit you mentioned was returned to the sender. Here are the details about it so that you can get in touch with the sender to track it:

    Return File: ****************
    Return Time: ****************
    Return Trace: XXXXXXXXXXXXXXX

    The only way to contact bill.com is through an invite from the place that your receiving your funding from. I contacted ************** and was refused any assistance. They stated that their records show that they paid and that's all their obligated to do and hung up on me. So i have no way of speaking to anyone about anything.

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 5, 2022/08/11) */
    Hello ****,

    Thank you for reaching out regarding your payment from ********** Rent Relief.

    Bill.com will only process payments, once payments are initiated by Rent Relief. All payments are managed on the Rent Relief end. I have created a support ticket on your behalf and someone will reach out to assist further.

    Thank you,

    ******
    Bill.com Supervisor


    Consumer Response /* (3000, 7, 2022/08/15) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    My initial question was never answered. Where is my money that was returned to bill.com? Rent Relief says I have it, my bank says you have it and now I'm being told rent relief has it. Can anyone give a straight answer?


    Business Response /* (4000, 9, 2022/08/22) */
    Hello ****,

    Thank you for reaching back out.

    I see you currently have a ticket with our Payment Operations team regarding this matter. I will work with them on expediting the review of this payment, and they will get back with you.

    Thank you,

    ******
    Bill.com Supervisor


    Consumer Response /* (4200, 11, 2022/08/23) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Thank you. I'll be expecting them


    Business Response /* (4000, 13, 2022/08/25) */
    Hi *****

    You're welcome! Our team has responded to you, and you should see correspondence under ticket ******* in your email.

    Thank you,

    ******
    Bill.com Supervisor

  • Initial Complaint

    Date:08/05/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a customer submit a ***** payment to me through bill.com on 7/25. Got a notification from bill.com saying money would be to me 8/1. 8/2 I called and they said it was taking longer than normal but they never attempted to notify me of the issue and that it would deposit 8/3. 8/4, no money. I called again and they said my money wouldn't be there until 8/9. Never said money could take 2 weeks. Another customer submitted payment 7/26 and as of 8/5 still don't have it and still have not received notice that it is delayed. I just want my money.

    Business Response

    Date: 08/11/2022

    Business Response /* (1000, 6, 2022/08/10) */
    Hello ******

    Thank you for reaching out regarding this issue, I am sorry to hear you are having trouble!

    I have created a support ticket on your behalf, and a team member will reach out to assist further.

    Thank you,

    ******
    Bill.com Supervisor


    Consumer Response /* (2000, 7, 2022/08/10) */
    Issue resolved. Thank you.

  • Initial Complaint

    Date:08/03/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a account with ******** that was opened through the ******** rent relief. The account was only used to receive my payments and I had no issue till now. They first disabled my account stating it was due to activity but the only activity i have is from the payments I received in the past from the program when i ask for something backing up they're reason for closing they say they can not provide that to me. I have a payment coming through and the case manager to rent relief said i had to contact bill.com due to payment already being sent out and released. I just wanna receive my payment and the account can be closed but there is no way of speaking to a actual representative.

    Business Response

    Date: 09/02/2022

    Business Response /* (1000, 5, 2022/08/09) */
    Hello *****,

    Thank you for reaching out regarding your payment from ********** Rent Relief.

    In review, I see that we have reached out to you via several tickets advising that we will not be moving forward with offering you an account. We also advised that you do not need a Bill.com account to receive payments from rent relief. I have created a support ticket and a team member will reach out to assist further.

    Thank you,

    ******
    Bill.com Supervisor

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/27/2022 I received an email from ********************************** stating that my account was being closed due to a recent review. I have been working diligently to build my business credit and moved my entire personal saving to Divvy and have been utilizing it for almost a month with no issue. I now have almost ****** on their platform and I am unable to pay my business expenses, rent, and things for my children to go back to school. I've only had one issue with a transfer and that was due to my bank changing bank partners. I have over 4 merchants who have active holds on my account for things such as a rentals etc.

    Business Response

    Date: 08/16/2022

    Business Response /* (1000, 5, 2022/08/03) */
    Hello *******,

    Thank you for reaching out regarding your account access.

    In review, it appears that your account is active and in good standing, I have created a ticket #XXXXXXX and someone from our team will reach out to further assist.

    Thank you,
    ******
    Bill.com Supervisor

  • Initial Complaint

    Date:07/28/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is against ********* Almost 2 weeks ago I attempted to sign into my ******** account since I had just gotten an email from them stating rental relief payment was received and a notification on my **************** account stating that the money was disbursed/paid to ********* Bill.com is the middle man that is supposed to pay us
    housing is key rental relief participators and it should be done in the time frame specified
    on their site as to avoid eviction and settle landlord debt. I tried to sign into my
    bill.com account so that I can add my mailing address (since they're forcing us to get paid via check now as opposed to the direct deposit option last year) & new phone # but it won't let me sign in because it is trying to send a code to my old phone # thats service is disconnected! I do not have service on that old # since changing my phone #
    with my phone carrier very recently. I was prompted to fill out a verification form on bill.com which asks me to upload a photo of the front & back of my ID as well as 2 most recent bank statements in order to be able update the phone # on my account (2 factor authentication with no option of getting a code to my email instead) so I can sign in. I uploaded both of those things on July 16th which was 12 days ago!! I have PROOF that I uploaded it on that date 12 days ago. On bill.coms website & via email, it says that review updates will be sent
    within 4 business HOURS! Yet It has been 12 days with no review! Since then, I have filled out the form 2 more times making it a total of 3 times verifying my info and it still has NOT even been reviewed and NO
    updates have been given even though it is way past the review time that bill.com claims! I have uploaded the documents for a 2ND time yesterday and then AGAIN today. Nobody is
    responding. My email is You cant specify 4 hours on your website & then not even review them at all! ***** ******** ***************************. The old # on my acct is XXX-XXX-XXXX

    Business Response

    Date: 08/16/2022

    Business Response /* (1000, 5, 2022/08/03) */
    Hello *******,

    Thank you for reaching out regarding your Bill.com account and payment from CA COVID-19 rent relief.

    In review, it appears that we have been in communication with you via several tickets. I have created a ticket #XXXXXXX and someone from our tam will be in touch to further assist.

    Thank you,

    ******
    Bill.com Supervisor

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