Complaints

This profile includes complaints for NexGen Air Conditioning and Heating Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NexGen Air Conditioning and Heating Inc

  5472 E La Palma Ave Anaheim, CA 92807-2023

  
• 

  NexGen Air Conditioning and Heating Inc

  73900 Dinah Shore Dr Ste 204 Palm Desert, CA 92211-0829

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two years ago I purchased an air conditioning tune up with Next *** air. Since then I will receive incessant calls from their sales department asking to perform more service on my AC. I asked to be taken off their list, but they dont listen. Every few weeks I will get another call, and the calls are now Robodials.

  

  Business Response

  Date: 09/30/2024

  I was unable to find any record of her calling in to request a do not call. I have set her account to do not call.   

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a brand new air conditioning and furnace air-conditioning unit has been going out for three years now. They keep replacing the thermostat but thats not the issue. It wont turn on but the blower will come out today. They are coming out again, which is August 13 to work on the same issue theyve been working on for three years.

  

  Business Response

  Date: 08/13/2024

  No refund will be given. customer is posting false information on multiple review sites to try and get warranty coverage on a system that has been neglected.

   

  Client had a installed a new system with us in October of 2020, there were 3 total visits in the week after making adjustments to the client's system and showing them how to use their system. Since then, there has been NO maintenance to the system or any visits by us in almost 4 years. When the client called us on 07/31/2024 for a system diagnosis, we found their coil completely impacted by dog hair restricting airflow and incorrect filters in system that didn't fit correctly. This is the cause of the failure, client was charged for the removal and installing a correct filter. since the repair was due to neglect of the system and lack of maintenance, there is no warranty coverage on this. 

  here are the notes from the technician on site. 

  Customer reports that existing system ******************** install not working properly
  Customer have to reset system because unit stopped cooling
  Upon my arrival today I found ac unit running
  I proceed to check outdoor and indoor equipment
  Outdoor equipment seems to be working properly system running on very low amperage fan motor running on manufacture specs refrigerant level are ok.
  Unfortunately, found indoor system with huge airflow restrictions evaporator coil is clogged( lot of dirt on dog hair) blow motor cavity wheel super filthy due of wrong filtration Customer is using 3 one inch Merv 8 Filters which is causing a huge intake restriction to the system
  7/31/2024

   

  Customer Answer

  Date: 08/15/2024

  i would like the three visits listed out and what was done when the system was installed. Also the notes from the follow up visit after the initial visit from the cleaning . Also what false information did i post? If you deem something false i have no problem taking it down if its not listed on work you have done. 

  

  Business Response

  Date: 08/15/2024

  All of your invoices have been resent to you. Check your spam folder if you don't receive them. 

   

  make sure to change your filters with the appropriate size to prevent any future problems. 

   

  Thank you. 

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NexGen came out and installed an ** unit at our condominium. They pulled permits from the city of ******************. The city of ****************** has come out on 3 separate occasions and each time permits have not been issued, the company failed. The city have failed to issue permits on 3 occasions, each time citing mistakes that needs to be fixed or corrected. One of the corrections is to replace a plain door that was installed by NexGen with a fire door for safety and to meet code. That was told to us and NexGen in April 2024. NexGen promised to fix it in three weeks. We were told by NexGen that the door was a special order and it would arrive in 3 weeks, that was over 90 days ago. Ive been trying to get NEXGEN to come out and correct the issues as stated from the city inspector but they are avoiding my calls. They sent me two text messages stating that they are waiting for management. Ive called several times over the past ************************************************************************************************************************************** is unavailable. We have since sold the condominium with escrow instructions stating that we are responsible for following up with nexgen to fix the door. It has been over 90 days and I have yet to get a response from NexGen. The new home owners are demanding that we have a fire door installed for their safety. NexGen charged 34k for the ** unit and they have been paid in full. *** called several times and asked for corporate and management and was told that their *******, ********** is corporate and when I ask for a manager I am told that theyre not available and will call me back and I have yet to receive a callback from management.

  

  Business Response

  Date: 07/24/2024

  working with the deputy inspector of ********** on this as the inspector writing the corrections is misinformed on code requirement. job is complete except for final inspection. being that we don't control the city we work on their timeline. 

  Customer Answer

  Date: 08/01/2024

  I have filed a complaint already, 5 days ago. My original Complaint ID: ********. I would like to respond to their text message. I missed the response by 1 day, as I didn't realize that I had 5 days to respond. NexGen's response to my initial complaint is that they are only waiting for the city, and they do not have control of when the city sends their inspector out. That is incorrect! The city is waiting for NexGen to fix the several corrections, one of which is to install a safety fire door. The issue is that they have yet to install a fire safety door and it has been well over 3 months. On Friday, 7/26/2024, NexGen gave me contact information to a contractor to install the door who called me once and stopped returning my calls for 3 days. When I called NexGen today, 7/30/2024, to find out why he stopped responding, I was told that the information that was given to me is for a person only does Commerical businesses and not residential. I am told that management is looking for someone else to come finish the job. The new owners are very upset and are demanding that I fix the door immediately and that I pay out of pocket to get it fixed. I don't think I should, as I have already paid 34K in full to get this done.
  

  
  

  

  Business Response

  Date: 08/01/2024

  We are working on it

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached for specifics. The **** unit I purchased was not installed properly and does not blow hot air, among other issues. I contacted several people at NexGen for resolution, but no one ever returned my calls. As such, I hired an attorney. All I want is transperancy: (1) what are the specs and price of the initial larger unit installed; (2) what are the specs and price of the subsequent, smaller unit installed. I want to know why no one returned my calls and it took hiring an attorney to get an attention. I just want a properly installed **** unit that blows hot air when I tell it to blow hot air and cold air when I tell it to blow cold air.

  

  Business Response

  Date: 05/15/2024

   This was already addressed with the client as well as her attorney. the client received an upgrade to her standard Efficiency unit due to her complaining about the shape and Size of the standard unit. In order to make the client happy we upgraded her 14 SEER square unit to a high efficiency inverter slim line unit that is much more compact and goes for over $3000 more as an upgrade. We thought we were doing the right thing by taking care of the client and upgrading her at no charge, but she has demanded money back for receiving a unit that is $3000 MORE than what she actually paid for. She had no issue at the time of installation with the upgraded unit, so we are at a loss as to what she is even complaining about at this point. This has been covered numerous times with not only the client but now her attorney. She never mentioned any performance issues until we received a letter, As soon as we received information that the unit wasn't performing correctly (according to her) we have been trying to contact her to schedule a tech out to look at it and see what is going on. 

  We will fix any issues he may have with performance of the unit, we just need her to return the calls to schedule. in regards to her wanting money back because the unit is physically smaller, that is completely laughable to think we would upgrade her unit and offer her a refund as well. if she would like the standard unit that she originally had we have offered to put the larger unit in that she originally had on her contract. 

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12, 2024, a hot water heater flush was scheduled by NexGen as a member ($25). The "plumber", ****, arrived and stated he might break my water heater if it was flushed because it was 10 years old. I declined, initially. Then, he promised that he wouldn't break it but quoted a new water heater at $4300. The flush usually takes ***** minutes. **** was done in 15 minutes (he didn't use a hose) and when he was done, the water heater overflow was dripping. He said it would stop in a few minutes and showed me my water flush - there was almost no sediment (odd). **** then claimed to have done a water quality test and showed me a cloudy yellow vial of water saying this was my water and asked if I wanted a water conditioner installed at some ungodly amount of money. I declined. What were these guys doing pushing salt water treatment systems?In the morning, my side yard was flooded and the water heater overflow was running, not dripping. I called NexGen and they said they couldn't get to me for 3-4 hours. This was unacceptable and so I contacted Water ************ company. They arrived within 30 minutes and said my overflow valve was broken. A replacement would cost $500. A new water heater would cost $2600.I then spoke with the Plumbing Manager at NexGen, ***(?), and told him my story. He said he would replace the overflow valve for free (a $500 value). I declined to use their so called "service" and installed a new water heater using Water ************ company.There was at least 2 years of life left on my old water heater. Approximately $500 worth. I would like this amount paid to me by NexGen.NexGen also serviced my furnace/AC system which cost $956. I now find out this is double what it should cost.

  

  Business Response

  Date: 04/07/2024

  We offered to replace the *** at no charge due to it failing while we tested it, homeowner declined, we will not be giving the homeowner any further refunds. 
  

  customer was made aware of potential failures with unit prior to us performing any work and we still offered to replace the failed valve at no cost  

  
  

  Customer Answer

  Date: 04/08/2024

  There were so many actions the NexGen "plumber" took that were a scam. First, he broke my working water heater because he didn't conduct the flush correctly. A true hot water heater flush takes ***** minutes, releases the pressure in the heater using the water intake connection, uses a hose to drain the tank, captures the first flush in a bucket to show the amount of sediment and allows gravity to do the rest. **** was done with everything in 15 minutes. Instead, **** opened the pressure release valve and allowed pressure inside the tank to fill a bucket which had no sediment because the sediment is in the bottom of the tank and the pressure relief valve is at the top.  The pressure relief valve shouldn't even be touched. I know this is true because the connecting nut on the water intake was still covered by an insulation wrap when **** was done.

  Secondly, **** fabricated a "water test" in order to sell me an expensive water treatment salt system. This is the real scam.

  Thirdly, I pointed out that the pressure release valve was dripping and **** said that would stop.  It didn't. It got worse and flooded my side yard by the next morning. **** left.  It was only when I finally talked to a manager after an hour of waiting for NexGen to call back that I was offered the repair of pressure release valve. By that time, I had already contacted another company. NexGen had said they couldn't address my problem for 4 hours!!!

  Finally, NexGen admitted to me on the phone that this isn't how they usually do business.  This was their error and I should be compensated.

  

  Business Response

  Date: 04/08/2024

  Despite consumer feeling they're entitled to something, there is no basis for compensation. The one and only offer was refused by the client. I am glad to hear that the Client was able to find a contractor that was better suited to their budget and expectations.

   

  consider this complaint closed. 

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a heat pump HVAC system from NexGen in January 2024 with an ionizer and HEPA filter. The reason for buying this system was because the salesperson ******* specifically told me that it was for good people with allergies, which I have. Within just a few days I began to notice fiberglass and fine dust coming out of the ducts. I called the company and they told me to run the fan system in order to cycle out the dust. After doing so the problem only got worse. Over the course of 6 or more service calls and a complete duct cleaning on a brand new system the problem persists, and is getting worse. Both my daughter are suffering from persistent skin itching, sneezing, eye and throat irritation inside the house when the system is running. After running the fan or heat for 40 minutes enough fiberglass is emitted to equal the size of an orange. Run the system for several hours and its the size of a grapefruit. The service manager ******* made a visit and admitted that the cause of the problem is fiberglass from the unit that is ripped and blowing through the house. He said they were going to replace the unit and clean the ducts. Despite more than 6 service visits and dozens of calls to inquire about getting the system fixed, the problem persists. We are now living without heat and lingering health issues - and this is now seven weeks after having the system installed. I am asking NexGen to remove the system and provide me with a full refund. I continue to get the runaround.Please help.Thank you

  

  Business Response

  Date: 03/09/2024

  After multiple visits and unfounded complaints from the client, the system has been verified to be working and the "fiberglass" the customer is claiming is just dust in her house not "fiberglass" from the system. The system is working exactly as it should and has been verified on multiple occasions to be functioning correctly. To appease the client her ducts were cleaned as well (which was unnecessary) nothing was found in duct system or any other part of the new hvac system.  
  

  At this point we can't do anything to help her, and removing the system and refund is not an option as the system is working and it should and there are no issues with the system or its performance and air cleaning abilities.  

  Customer Answer

  Date: 04/11/2024

  I am following up on my earlier complaint about the **** system NexGen Air and Heat installed in January of 2024. Since it was installed Ive had continued issues with dust and debris coming out of the vents and collecting in my home. After 6+ service calls, sealing of ducts, multiple filter changes and duct cleaning, the problem persists. I finally spoke with President ***************** who explained that it was the ionic system doing its thing and that a large accumulation of dust was normal at first - and he advised me to keep running the system. After doing so the problem only got worse. In mid March Nex Gen agreed to remove the ionic component and refunded me for that device, however the problem persists. Anytime I turn on the system, there appears to be a layer of very fine dust and fiberglass like particles collecting throughout the home. This is despite me changing the filter again on 3/22/24. Simply put, the air quality in my place is terrible and has been since NexGen installed the system. I stopped using the fans last week altogether. As a result my daughter and I have temporarily moved out. I have also turned off the heat. This system is clearly faulty and is creating an air quality hazard and I am demanding that it be immediately replaced or removed. In February one of NexGens service managers ******* inspected the unit with a camera and confirmed that there was a rip or tear within the unit. During that service call there was brief mention of a replacement of the faulty unit. During that visit NexGen only resealed the ducts, did a duct cleaning, and a filter change all on a brand new system. Clearly there is a problem with this **** system that is supposed to clean the air of dust, pollen and debris. There is an inspection with the ******************* on April 12th and I will be informing them of the problem and filing a complaint with the ************************

  

  Business Response

  Date: 04/11/2024

  The dust and debris is not coming from the system as complainant claims. The system has been inspected on numerous occasions by not only Nexgen but also a 3rd party HERS inspector. all ductwork is sealed, and unit is performing as it should. We have reviewed the client's pictures and been on site looking at this "dust and debris" that she claims is coming from the system. it is definitely not "fiberglass" as she claims but, some form of lint which is foreign to ANYTHING in the system  or duct work which further solidifies it is NOT a by product of the **** system but is something in her home. we have exhausted all options with the client as this is not an issue coming from the **** system it's something that is in her home or outside her home. we will not be refunding a perfectly working system with no performance issues that has passed all 3rd party inspections as in proper and correct working order.

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 2023 new pipes installed under enter house,holes ************* for new pipes, dry wall taken out. Cold air coming in house from holes made, Til this day drywall has never been replaced, inspection done by city, stated nexgen will replace drywall. ******* stated he will return and replace it in December ? I have made several calls to company with no results **************. Always tell me someone will call me back, with no update.Thank You ****

  

  Business Response

  Date: 02/26/2024

  I'm looking this now and ***** be getting it resolved ASAP. 

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NexGen sold us and installed two faulty Amana furnaces. The first in 2019 which they replaced in 2020 and installed another furnace which lasted about a year before having problems, during COVID we had to turn the furnace off for many months because a fan kept coming on we called the company and they came out and couldn't fix that. Then on Dec. 2, 2023 the furnace quit working completely. The company came out and tried to put new parts in that didn't help it work, they said it couldn't be fixed and we were out of replacement warranty, only had warranty at this point for parts. We are senior citizens and we freezing and didn't want to buy another furnace from NexGen for fear we would go through the same thing. So we got another company to install our third furnace since 2019 and remove the old one which the new company confirmed was not only a lemon but was not properly installed. We have photo proof and docs on that. We kindly asked ***************** president of NexGen to reimburse us since it was his company's fault that we had to hurry and get a new furnace but he refused and has been quite rude to boot.

  

  Business Response

  Date: 02/08/2024

  There will be no refund. The initial furnace installed did have manufacturer issues and was exchanged immediately. The second furnace operated for over two years with no issues. Client failed to perform any maintenance on their unit at that time. When they had an issue which was a result of their lack of maintenance we were able to get their issue handled under warranty. The client chose to change their furnace out on their own accord due to them being impatient on us getting the part covered under warranty (It was going to take two days)  They decided to have the unit replaced by someone else on their own and did not consult with us until AFTER. 

  what's even more laughable is every time they send a request the amount they want back gets higher and higher and has exceeded what they paid us initially for the entire project.  
  

  Clients claims of improper Isntall are completely false as well as the unit had worked just fine with no issues out side of the customer neglecting it and not performing the basics like changing filters. 

  Customer Answer

  Date: 02/09/2024

  We are asking for amount of the new furnace plus installation, he is incorrect and we have proof that the furnace was installed improperly, ************ is wrong that it worked **, This is unacceptable they must take blame for the faulty two furnaces and the discomfit we suffered.

  

  Business Response

  Date: 02/09/2024

  It's absurd to be asked to pay for a client's bad decision when they couldn't wait two days for a warranty part.  I'm ok with this being marked unresolved as long as long as all responses  are posted.  
  

  We Refuse to be taken advantage of  by people who think they can use review sites to extort a legitimate company out of money. This entire problem is because they didn't take care of their equipment and even then we were covering the failure under warranty. We bend over backwards for our customers and make sure they are well taken care of. We 100% stand behind our work and IF we did something wrong we are the first take responsibility and correct anything wrong. This is not the case in this scenario, as we did everything we could for the client 

  Customer Answer

  Date: 02/12/2024

  The are taking advantage of us. We did take care of our furnace, it didn't work they think we have AC which requires more maintenance, we don['t have  AC only heat and it's the second faulty furnace, the NexGen crew admitted they couldn't repair it even with parts they got from warranty. They sold us two lemons and should be held responsible there's a lot more to this than NexGen is admitting.

• Initial Complaint

  Date:10/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Nexgen to service several of my properties I owned for years. On 06/27/2023 an technician name ********************* came to my resident to service a/c for the main portion of my home and split unit for my master bedroom. Technicians always want to have me to get additional services for my a/c units. **** was telling me that he damaged a customer mother board and the company had to replace it or the unit. He kept pushing me to get a service that day, and stated at lease purchase the lowest, that will service the split unit in master bedroom. I agreed and as he was working on the split unit, I asked if he going to go outside and check fluid levels like they do for the main a/c? He stated no, he just need to service the inside. I took a picture of him working on the unit. After he was almost finish he broke a piece from the unit that rotate the direction of heat or a/c. He ask if I had a rubber band which he put on. After he left I notice that there's a stain on the floor where he had his glove. I didn't want to complained and I tried searching for the part with no luck. I called on 8/08/2023 to report the damages. I was referred to ****************** ************. He stated that ****** will come out 08/15/2023 to inspect. ****** came out and stated that the cover needs to be replaced and they have flooring people to repair floors. Time has past and I called ****************** left voicemail no call back. ********************** called and schedule tech to come on 10/18/23 10am to review the floor damage. I mentioned that I left ****************** messages and no call back. She said she will email him to contact me. ***** - Tech came out on 10/18/23 9:45 am. He went to *********** purchsed and used "Orange Glo" on damaged area. We both agreed that a sealer or coating is needed. He said he will let ******* know and will get back to me. I called ******* on 10/20/2023 4:18 pm. No return calls from neither Supervisor. I just want to be made" whole". Now I recongnized they avoiding me.

  

  Business Response

  Date: 10/25/2023

  We are working on this with the client and he's not being ignored. Working with our team to try and get him expedited. 

  Customer Answer

  Date: 10/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.   I will wait for the business to perform this action and, if it does, and repairs completed then I consider closed. . I was contacted by ******* and *****. ******* stated a flooring person will contact me to schedule to come out. Also, ***** contacted me an stated waiting for the supply house to get back to him regarding part for a/c unit. 
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid thousands of dollars for an AC unit and it has never worked properly for a consistent period of time. Nex gen will not stand by their work and the equipment is faulty.

  

  Business Response

  Date: 09/22/2023

  currently working with the team to come up with a resolution for this client. we are also in communication with client to address.  

  Customer Answer

  Date: 09/25/2023

  
  Better Business Bureau:

   

  The company replaced the faulty system after I have filed this complaint.   This is an acceptable resolution to this matter   

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************