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Business Profile

Food and Beverage Services

Fresh n' Lean

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food and Beverage Services.

Reviews

Customer Review Ratings

1.19

Average of 27 Customer Reviews

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Review Details

  • Greg G

    Date: 02/17/2024

    Confusing website. Hard to make to plans for both you and your spouse. Shipping boxes both tore open the first two weeks of delivery. Super cheap boxes. Consider getting boxes from Amazon for free. I get items worth $3 in ************. The boxes carry a lot of weight and you can tear using your pinky finger. What????You have to reorder the second week before you have even tasted the first if you are relying on a service.Meal packages are impossible to open and require scissors, knife or scalding yourself with steam.Idea, spend 15 cents more on better shipping boxes and 10 cents more on a meal you can open with your hand and not require a *********** tool belt and welder's gloves to open. I have to work more for these meals than they are worth. If the WHOLE concept is convenience, they have a swing and a missed. Least convenient service and unreliable delivery.

  • Marie E

    Date: 02/10/2024

    Falsified a subscription when I was only exploring menu. I unfortunately had to pay for first shipment though I never confirmed. Got a refund on 2nd box after multiple emails and attempts to cancel. As for meals I didnt order? Disgusting. For example, who eats a hamburger, grainy squash and rubbery scrambled eggs for breakfast? How about ******** sprouts and rubbery egg whites? Sinewy , grisly sirloin for dinner. I might mention that Im a vegetarian and would never have ordered this rubbish. Stay away!

  • Yvonne G

    Date: 01/17/2024

    DONT DO IT!!! This seems to be a good idea but its like a wolf in sheeps clothing. I canceled my subscription within an hour of starting it because of some confusing details that I couldnt get an answer too. I received confirmation of the cancellation but I was still charged and an order was shipped. The box was crushed, opened, taped back up, missing meals, and the airtight seals were broken. There is no way I can eat any of it. I have contacted the company using every possible method requesting I be refunded and cannot get a live person or even an email response. In the meantime, another order showed ** today in even worse condition than the first! Im going to take these boxes to my bank to let them get my money back.

  • Pritesh W

    Date: 12/06/2023

    Pritesh W

    Date: 12/06/2023

    Like many others, I visited their website to check out the meal plans and costs. The website asks you to enter your card details before you can see the meal plans for the current week, but CLEARLY STATES you will not be charged until you select a meal plan. Guess what?! I did not select any meal plan as nothing matched my diet needs, but was still charged the full amount of $90 approx. Wrote 2 emails to customer service about the issue and still have not received a response. Another issues that customers need to know - the website has a "cancel subscription" button, which actually doesn't work when you click it. Definitely shady practices for a food service company trying to promote healthy eating.

    Fresh n' Lean

    Date: 12/11/2023

    Hi *******. I'm very sorry for the confusion regarding our service. Our menus can be viewed prior to signing up for a meal plan here on our website: *********************************************** our terms and agreements, in an effort to avoid any disruption to weekly meal deliveries, if meals are not selected prior to the Friday 11:59pm PST cutoff time, a chef curated order will be processed for you based on the meal plan you are subscribed to and any ingredient exclusions or allergens you have indicated. I definitely understand the frustration and inconvenience of the cancellation button glitch. Our web development team has investigated and addressed this issue. We greatly appreciate you bringing this to our attention. I do see that one of our customer experience advocates has issued a full refund for the payment that was charged for your order. You will receive that refund shortly if you have not already. If you have any questions or if there is anything else we can assist with, please don't hesitate to reach out to ******************************************* I am happy to help however I can!Sincerely,*****

  • Lisa K

    Date: 09/08/2023

    Lisa K

    Date: 09/08/2023

    I visited their website in hopes to see food selections that appealed to me. Since I did not, I did not place an order. I received a shipment today of selections that I do not like or can eat. I did not authorize this order and was unsuccessful in getting this resolved through the chat function. I was told that I did not read the terms and conditions. This way of business is not customer friendly and can be considered entrapment. I do not want this food and asked for them to pick it up and refund me. I was told "NO" to the refund. They would only refund me 20% which is unacceptable. I want a full refund and for someone to pick up this food sitting in my lobby.

    Fresh n' Lean

    Date: 09/11/2023

    Hi ****,First and foremost, we want to express our understanding of your situation. We acknowledge that there *** have been some confusion regarding the nature of our service, and apologize for any miscommunication that *** have led to your dissatisfaction.Our aim is to provide a convenient and hassle-free meal experience through our weekly recurring subscription service. I understand that it might not have been clear, and I'm very sorry for any confusion. To clarify, our service is designed to automatically send a chef-curated box of meals if selections are not made by the Friday 11:59pm PST cutoff time for a particular week. This is to ensure that our valued customers receive their meals consistently and enjoy the convenience of our service, even when specific choices aren't made.As you are a first time customer and I would hate to leave your first experience off on such a negative note, I have gone ahead and issued a full refund for that order as a courtesy. You will receive that refund within the next **** business days (usually about 3-5 depending on your financial institution). As the meals are perishable, we are unable to have them returned to us. If the meals are no longer cool to the touch, I would recommend discarding them as they are likely compromised at this time. I can confirm that your subscription has been canceled. There will not be any further payments charged or deliveries sent unless you reactivate your meal plan via your online customer dashboard or reach out to us for reactivation. If there is anything else we can assist with, please don't hesitate to reach out.*********,*****

  • Heather W

    Date: 08/07/2023

    WORST MEAL DELIVERY COMPANY EVER - MEALS DONT CONTAIN THE MAIN INGREDIENTS LISTED !HORRIBLE CUSTOMER SERVICE AND COMMUNICATION !!

  • John H

    Date: 04/14/2023

    John H

    Date: 04/14/2023

    This business is terrible and I highly recommend anyone considering them to stay away. Their website is clumsy at best, and even before I had finished setting up my account, they charged me! What?Trying to contact their customer service is an exercise in frustration, and when I finally got through to someone after over an hour, I wasnt helped but was instead threatened. Unbelievable!

    Fresh n' Lean

    Date: 04/18/2023

    Hi ****, I'm very sorry to hear that you had a frustrating experience with our service. I took a look into this situation, and it looks like you had signed up for your meal plan this past Thursday at 1:13pm, then submitted your meal selections via your online customer dashboard at ******. The payment for that order was then processed at 4:29pm. Your subscription was then canceled via the online customer dashboard at ******. The following day, one of our customer experience advocates assisted you via our websites chat feature, canceling and refunding the order that had been processed. Refunds may take between **** business days to receive depending on your financial institution (usually just about 3-5). So you will be receiving that refund soon if you havent already. After speaking with one of our system engineers, it appears that you were charged earlier than expected due to the exact time of your meal selection submission falling into a small gap between billing batches. This resulted in your order being funneled into an earlier batch. I sincerely apologize for this inconvenience. Now that we are aware of this gap, we are addressing this to prevent a situation like yours in the future. If there is anything else we can assist with, please do not hesitate to reach out.Sincerely,*****

  • Tiffany A

    Date: 02/24/2023

    I read several meal delivery blogs that recommended this service so I signed up. They charged my card and the next day several fraudulent charges were made on the same card resulting in the card needing to be suspended. On my statement it showed their charge was the last successful charge to go through before the (over 40k) in fraudulent charges happened. They then emailed me to say my payment declined (I assumed my bank went back and declined all charges made that day until it was sorted and gave them a new card to charge. I then heard nothing. About my order, the updated payment info or any replies from emails and calls other than "they're experiencing a higher than normal call volume" I checked with my bank and their original charge still stands and was not in fact denied. So I'm in the process of filing a charge back with my bank and closing all accountsinked to them. Either they're harvesting card info or they have a massive security issue.

  • Irm D

    Date: 02/17/2023

    I ordered Fresh n Lean's **************** plan. On the website, the nutrition information provided for the meals indicated they were all vegan.When the meals actually arrived, I discovered too late that they contained meat.There is no option to cancel. Customer support has been unresponsive for two weeks.Steer clear of this business.

  • Tess J

    Date: 01/24/2023

    Tess J

    Date: 01/24/2023

    Ordered on 1/16 and 1/20, neither have shipped and Ive been charged $300 for this. Cannot get in touch with anyone via email or phone and Ive been trying for a week. What a scam!

    Fresh n' Lean

    Date: 02/01/2023

    Hello,I'm very sorry that you had such a tough time getting in touch. I understand that can be a very frustrating experience. We have received a large influx of calls and emails and are working hard to get back to everyone as quickly as possible. I took a look at your account and I do see that one of our Customer Experience Advocates issued a refund for both of those payments for you. I'm glad to see that she was able to get this rectified for you! But I do apologize for the inconvenience you experienced. If I can be of any further assistance, please don't hesitate to reach out to me at [email protected],*****

Fresh n' Lean is NOT a BBB Accredited Business.

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