Business ProfileforBerryLook

I place an order 02/04/23 that consist of 2 dresses & 2 coats for a total of $ ****** order # E2236387 thru pay pal, I was suppose to receive the items **** days. The delivery came almost a month later, The merchandise was not true to size and unsatisfied quality (look cheap). I requested a refund 03/05/23 and for the business to send a return label. The business stated they do not have a return label only a return address. I was offer 2 option, option 1 partial refund and keep the items or option 2 return address for a refund thru the post office, the post office will give me a return number and receipt which I will need to send in the email to berrylook.com , I emailed on 03/12 all the information that was ask of me to do, I also put inside the box the tracking # and the receipt of what I paid to return the merchandise, I don't agree with the company that I have to pay for shipping and handling, Why should I have to pay any more money? to return the cheap looking, not true to size items. I emailed 03/12/23 the information to the company, requested How will I receive my refund including what I paid for postage and handling, no response from the company, 6 days later 03/18/23, I emailed again this time I included when the items was received to the address on this application on 03/13/23 at 4:26 PM. When will I receive my refund? no response, again I emailed 03/27/23 Where is my refund? no response. Today is 04/16/23 still no response. I'm requesting a total refund of $ ****** to be return to my account. Supporting documents included.