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Business Profile

Online Shopping

Loragal

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 123 total complaints in the last 3 years.
  • 46 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order No. LG00878073 was placed on Nov ******* for 5 pieces of clothing to be delivered to ********. Loragal split my order and mailed something weighing 2.4oz (the weight of an envelope) to an unknown address in *****************. They provide you with a fake tracking tracking number for your items. I am due a full refund of $128.96. They have no intentions of mailing products they allegedly have in the alleged business theyre running and advertising.

    Business Response

    Date: 12/10/2024

    Dear customer,

    We apologize for any inconvenience caused. 

    We have submitted a ****** USD refund request for you.
    Please be advised that it may take a few days for the funds to be reflected in your account.
    If you paid with ******, it may take up to 3 to 7 business days for the refund to be completed depending on how the item was paid (e.g. ****** balance, credit/debit or checking account). You can check the status of your refund from your Account History by logging in to your ****** account and clicking on History.

    If you paid with a credit card, it may take up to 5 to 10 business days for the refund to appear in your account. 



    Best regards

    Customer Answer

    Date: 12/10/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    A Mccain

     

  • Initial Complaint

    Date:11/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an order on 10/10/2024 shipping and I have not received or gotten any response from them regarding my order Im so upset at this moment

  • Initial Complaint

    Date:11/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order which products was not as pictures. Email after email. I was finally given an address to return. And since the return. I have not heard from the company. The6 ignore my many email attempt once the merchandise was returned.

    Business Response

    Date: 11/03/2024

    Dear customer,
    We apologize for any inconvenience caused and appreciate your cooperation.

    If you have already sent the item back to our warehouse, we kindly request you to provide us with the return tracking number and the name of the carrier used for the return shipment.

    Having this information will allow us to expedite the refund process once we have inspected the item in our warehouse and ensured its good condition.

    Thank you for your understanding and cooperation in this matter.

  • Initial Complaint

    Date:10/31/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a transaction to the merchant on 10/1/2024, I reached out to them on 10/3/2024 advising them of the items In question as I had not received any tracking or processing information. I was responded to and advised to the normal waiting time is 1 to 3 weeks. On 10/10/2024 I reached out asking for my items to be canceled as I realized they wont be arriving in time for the event they were needed for. The merchant provided me with tracking number advising they were already in route and count not be canceled. However, when I reviewed the order on the website it stated it had not shipped yet. I decided to wait for the items, I continued to track them through the foreign link they provided. Today is 10/31/2024, I haven't received the items , I attempted to track them and they are now reflecting a constant search bar and stating the shipper is trying to locate the items. I would like a full refund to be processed as I waited longer than the allotted time advised and still do not have my merchandise.

    Business Response

    Date: 10/31/2024

    Dear customer,
    We understand that delivery delays can be frustrating, and we sincerely apologize for any inconvenience this may have caused. We are doing everything in our power to expedite the shipping process and ensure your order reaches you as quickly as possible.
    And here is the lastest update link for your parces.

    ***************************************************************************************


    Please be assured that we are closely monitoring the situation and are in constant communication with our shipping partners to minimize the delay. We value your patience and understanding during this time, and we appreciate your trust in us.



    Thank you for your understanding, and we look forward to delivering your order to you soon.

    Customer Answer

    Date: 11/05/2024

    Today is November 5th, the response justifying more than 30days for a shipment to arrive to someone is unacceptable. I would like to request a refund as stated above. 

    Business Response

    Date: 11/06/2024

    Dear customer,

    We apologize for any inconvenience this delay may cause. We fully understand your eagerness to receive your package and we are doing everything possible to ensure your package is delivered to you as soon as possible.

    One of the parcel has been delivered to the front desk, reception area, or mail room at 9:12 am on November 5, 2024 in *******, ********. Have you received it ?

    Tracking Number:9305510597202971983645

    *************************************************************************************************************************

    Another parcel YH24100701418SZ,we have urged update again. As a token of our appreciation for your patience, wed like to offer you a $20 gift card for your next purchase. 

    Thank you for your patience.

     

  • Initial Complaint

    Date:10/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 9/7/24 still haven't received my clothes and they refuse to issue my refund.

    Business Response

    Date: 10/27/2024

    Dear customer,

    We sincerely apologize for any inconvenience this delay may have caused you. Please rest assured that we are making every effort to speed up the delivery process and deliver your order to you as soon as possible.

    We are closely monitoring the situation and keeping in touch with our logistics provider to ensure that delays are as short as possible. And one of your parcel will be delivered on October 28th  as we said it in the email.

    If the item does not meet your expectations after receiving and trying it on, we will promptly provide you with a return label to facilitate the return process.

    If these items truly satisfy you, we believe they will become a precious part of your wardrobe and the perfect choice for various upcoming events.

    Thank you for your patience.

    Customer Answer

    Date: 10/28/2024

    i only purchased the items for an event and that event has passed i dont want the items at all

    Business Response

    Date: 10/28/2024

    Dear customer,

    Sorry for the delay.

    We have urged our transportation partner again and are already expediting the transportation for you. We are willing to refund you $30 first. Would you like to accept that?

    If you are not satisfied after receiving the goods, please contact us to handle the return.

     

    Thank you for your patience.

    Customer Answer

    Date: 10/31/2024

    I want my total refund back

  • Initial Complaint

    Date:10/22/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From the useless third party tracking site to the 2 month (and counting) wait, this place is horrible. No one will give me a refund because my order is still in "transit". The tracking app goes in circles and gives you useless tracking updates that don't even make sense and when I asked customer support what "transit station in transit" meant on the 11th they said it would be delivered in a couple days. I checked today, the 22nd and now it says package arrived at the processing center. They will run you in circles.

    Business Response

    Date: 10/23/2024

    Dear customer,
    We understand that delivery delays can be frustrating, and we sincerely apologize for any inconvenience this may have caused. We are doing everything in our power to expedite the shipping process and ensure your order reaches you as quickly as possible.

    Please be assured that we are closely monitoring the situation and are in constant communication with our shipping partners to minimize the delay. We value your patience and understanding during this time, and we appreciate your trust in us.

    Thank you for your understanding, and we look forward to delivering your order to you soon.

    Warm regards,

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress for a wedding. I never received it. I tracked it by the tracking number they provide. It's still in *****! I ordered this dress on the 8th of September. Still no dress! No number to call. Just a email! They won't give me a refund due to not receiving my package.

    Business Response

    Date: 09/26/2024

     

    Dear customer,


    We understand your concerns and we sincerely apologize for any inconvenience this may have caused you.


    Your package  is on its way to you, it may need 1 week for delivery. As a gesture of goodwill, we're offering you a $10 gift card for your next purchase. We hope this helps make up for the inconvenience.

     

     Tracking Number:  YH24090800039SZ
     Track Link: ***********************************************************************

     

    Warm regards,

  • Initial Complaint

    Date:09/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for an item from Loragal on 8/22/24. After a couple of weeks, and me inquiring about the order, I was told that my package was lost and another had been sent out. I was given new tracking information on 9/10/24 in which tracking has only moved once. I have not received my order as of 9/21/24. I have not received tracking information for my local postal service although the international tracking info says that my package is with the local postal service. I would like to request a full refund as the occasion I ordered the item for has past.

    Business Response

    Date: 09/22/2024

    Hi there,

    We understand the importance of timely delivery and appreciate your understanding.

    Please rest assured that your parcel has been updated to September 22nd, please wait patiently for a few days, we have urged our shipping company to update the track for you as soon as possible.

     

    Sincerely,

  • Initial Complaint

    Date:08/19/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased three items of clothing. They arrived in poor condition and smelling sour like vinegar. Ive sent an email requesting a full refund. I would like a response and confirmation of refund.

    Business Response

    Date: 08/20/2024

    Dear customer,

    Dear customer,
    We are deeply sorry for the unpleasant experience caused and are committed to preventing such occurrences in the future. Your satisfaction is our priority, and we are taking the necessary steps to ensure that our service meets your expectations moving forward.
    Please be assured that we have submitted refund request for you.

    Please be advised that it may take a few days for the funds to be reflected in your account.

    If you paid with ******* it may take up to 3 to 7 business days for the refund to be completed depending on how the item was paid (e.g. ****** balance, credit/debit or checking account). You can check the status of your refund from your Account History by logging in to your ****** account and clicking on History.
    If you paid with a credit card, it may take up to 5 to 10 business days for the refund to appear in your account. 
    Thank you for your understanding and please let us know if you have any further questions or concerns.
    Best regards


  • Initial Complaint

    Date:08/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company selling false advertising items. Items falling apart and arent wearable. Cheap not worth the price and doesnt look like item online. Pending arrival of another item as well and I am 100% certain item will not look as advertised online. For some reason company split order into two separate deliveries.Item No: LL12043 PRICE $68.99 I am requesting FULL REFUND!

    Business Response

    Date: 08/18/2024

    Dear customer, 

    We are very sorry to receive your BBB complaint, and  sorry that our black dress did not satisfy you.

    As we mentioned in your other email  , we suggest that you wait until you receive the last product before contacting us to resolve the issue. Please rest assured that we will come up with a satisfactory solution for you.

    Thank you for your patience.

    If you have any other ideas, please let us know, we will try our best to meet your satisfaction.

Loragal is NOT a BBB Accredited Business.

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