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Business Profile

Computer Software Developers

CNCCookbook

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/03/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for three items - the REMOVEDCalculator, the REMOVEDEditor and the REMOVEDThread Calculator - on Saturday, August 10, 2024 in the amount of $401.98. The on-line order system sent me a confirmation. The first two items happened to be offered at a special bundled sale price and were purchased well within the prescribed sale period.I received a notification that the order had been refunded on Monday, August 12, 2024. The only explanation was: Hello, due to unforeseen circumstances we are currently unable to process orders. We apologize for the inconvenience and are currently processing your refund.I tried contacting the company many times using their published e-mail accounts and even their ticket system but have not received a single response or any explanation as to why my order was refunded. The contact REMOVEDsays the published phone number will not be answered so I did not try REMOVEDthe meantime, I have received many solicitations to purchase the very same software I ordered in the first place - many of those also say there is a special price sale actively taking place. Following the links in those e-mails, the web site shows the same order REMOVEDs I used before only now the sale count-down clock is at all zeros (days, hours, minutes, seconds) - so clearly the sale is over in spite of what the e-mails say. Further, there are still special pricing buttons scattered around the website that take you to the same set of sale REMOVEDs. The sale prices are still being displayed even though the sale has apparently ended.There is something very wrong with this business - like an entity that is running on autopilot with no live people to attend to it. Perhaps you will be successful at contacting the company and getting an explanation.

    Business Response

    Date: 05/05/2025

    - REMOVEDhas been shut down, due to the death of its founder.  The REMOVEDand website now exist only to keep the existing editorial content online.  There is no business associated with cnccookbook.com at this point.
    - We only see one email from REMOVEDon March 28th, and he complains that after purchasing a software license, his purchase was promptly refunded.  There is no injury here, the purchase was refunded because the products cannot be sold due to the death of the founder.
    - If the core complaint is that you cannot buy anything from CNC Cookbook then we don't know what to tell you-  the founder passed away and nobody is legally allowed, or physically able to sell the software, no matter how much someone wants it.

    I hope this helps.

    Customer Answer

    Date: 05/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and am saddened to hear the owner is dead and the software is no longer available. 

    Sincerely,

    REMOVED

CNCCookbook is NOT a BBB Accredited Business.

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