Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

RingCentral, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRingCentral, Inc.

    Telecommunications
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 145 Customer Reviews

    Customer Complaints

    532 complaints closed in last 3 years

    197 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/25/2004

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    RingCentral offers telecommunication services for businesses.

    Products & Services

    This business offers cloud-based telephone services including voice, messaging, video, and online meetings on any device from a unified platform.

    Business Details

    This is a multi-location business.

    Find a Location

    RingCentral, Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      20 Davis Drive, Belmont, CA 94002-3002
      BBB File Opened:
      4/15/2002
      Years in Business:
      25
      Business Started:
      1/1/1999
      Business Started Locally:
      1/1/1999
      Business Incorporated:
      10/3/2013
      Accredited Since:
      8/25/2004
      Type of Entity:
      Corporation
      Number of Employees:
      2500
      Business Management
      • Mr. Vlad Shmunis, CEO
      • Mr. Ryan Macapagal, Senior Manager
      Contact Information

      Principal

      • Mr. Ryan Macapagal, Senior Manager
      Additional Contact Information

      Fax Numbers

      • (650) 472-4100
        Other Fax

      Phone Numbers

      Customer Complaints

      532 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/18/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      On 10/04/2023 I signed up for a free trial with RingCentral with account number **************. Almost immediately before the trial ends a team member reached out to me and asked how everything was going. I said that ring central is not ideal for me. The team member assured me that he understood and said that the account will be disabled and that there is nothing for me to do. In order for me to sign up and try the free trial, I had to enter my debit card information. Every month since last year 10/18/2023 I am getting charged a monthly fee of $39.33. I tried to sign in into the account to remove my card, I cannot because the account is disabled. I am not getting the reset emails; they said look in the spam folder. There is no reset email coming from them for the email that I actually used to sign up for this free trial which is ********************* I cannot contact them to create a ticket, because to create a ticket apparently you need to login in the account.I am being charged monthly for something I am not even using. That is the definition of a scam and there is no attempt made to correct the behavior.
      Read More

      Customer Reviews

      145 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      James M

      1 star

      07/08/2024

      RingCentral has the worst customer service I've ever experienced. I've currently been on hold with RingCentral's customer service department for almost 2 hours. I'm trying to cancel my RingCentral account for my business but RingCentral is trying very hard to stop me from cancelling. I think the customer service employees at ********************** are now intentionally keeping me on hold, hoping that I hang up so I can't cancel my plan. By the way, this is the 5th time I've called RingCentral's customer service lines and tried to cancel my account. Every time I call them, they give me the run-around and place me on hold indefinitely so that I can't cancel my plan. Also, the customer service employees are rude and incompetent, and they don't speak English well. RingCentral's unscrupulous business practices are despicable. I regret my decision to use RingCentral's services and I wish I could terminate the business relationship I have with this company.

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.