ComplaintsforLive Nation

Event Ticket Sales

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Initial Complaint
07/28/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased the "Fast Lane" entry tickets that are advertised as providing the option to "skip the public lines" and that the "Early entry times will vary and could be combined with *************************** packages, but will gain access prior to public doors." Not only did we not gain entry prior to the public gates, the "fast lane" was much slower because they now give fast lane access to lawn passholders and every one of them has to have the chairs and bags they are bringing in searched. The line was so much longer and slower that we ended up having to move to the regular public entry line to get in. If they want to sell a true fast lane pass the gates should be actually open earlier for fast lane pass holders and there should be separate fast lane lines for their lawn passholders and those who actually purchase a fast lane pass and don't need to go through a full search. They are simply making additional money by promising early and easier entry that absolutely does not happen.
Business response
07/28/2024
Hello,

I am in receipt of your recent complaint to the Better Business Bureau. Our apologies for any inconvenience this may have caused. We have canceled order 44-46853CH2, for your fast-lane pass. Please allow 5-7 business days for the amount of $50.00 USD to credit back to the **** card ending in 7681. Our merchant agreements require that refunds be provided to the original card, regardless of whether it's expired or the account has been closed. This is because it is the bank that pays that merchant with funds from the customer's bank account or through a line of credit which the customer is responsible to pay back. The merchant doesn't know if the account is in good standing, and if a refund is provided to another card, or via check, the merchant could potentially be aiding the cardholder in defaulting on their credit card balance.

This is why credit card companies and banks require merchants to return the funds to the original form of payment. If the credit is provided to a card that is no longer valid, but the account is still active, the funds will still credit successfully. If the account is completely closed, the bank should reject the funds. Once that happens, Ticketmaster will send a check to the customer. If the bank does accept the funds to a closed account (they shouldn't do this, but it happens sometimes), it's their responsibility to refund the patron.

Thank you for the opportunity to respond and address your concerns.

Sincerely,
************

Consumer Support Team
Customer response
07/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
07/25/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased tickets for a concert, which was then postponed. I received an email from Ticketmaster indicating the concert was postponed on 7/2/2024. On 7/8/2024 I contacted Ticketmaster requesting for a refund. They told me they would not give a refund, and my tickets were still valid for a future date. I informed them I reside in the state of ********** and section ***** of California law states: '(a) The ticket price of an event which is canceled shall be fully refunded to the purchaser by the ticket seller within 30 calendar days of the cancellation'. I told them they are breaking California law by not issuing me a refund. They did not acknowledge this. I have yet to receive any indication from them on receiving a refund of the amount I am owed.I still
Business response
07/25/2024
Hello,

I am in receipt of your recent complaint to the Better Business Bureau. Our apologies for any inconvenience this may have caused. We have canceled order 54-30587/NCA, for Heart. Please allow 5-7 business days for the amount of $444.00 USD to credit back to the PayPal account it was charged from.

Thank you for the opportunity to respond and address your concerns.

Sincerely,
************

Consumer Support Team
Customer response
07/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
07/23/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 3/6/2024, I purchase four aisle but when I received the tickets the seats were different. I tried to contact the seller-the contact feature was blocked didn't work.I listed the ticket for sale but Live Nation, limited the price to $145 per tickets. Live Nation was sellling tickets for $80 per ticket. I try to transfer the tickets to someone else but the transfer feature was blocked. Live Nation blocked the resellling of the tickets by limiting the price and also block transferring the tickets to another person so the tickets were unable to be used.I'm extremely unhappy with my purchase from Live Nation/Ticket Master-they are totally corrupt. I will never purchase another concert ticket from Live Nation or Ticket Master.
Business response
07/23/2024
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

We may occasionally offer tickets at a discount after the original on-sale date. The ability to sell or transfer may be turned on or off at the Event Providers discretion and is not guaranteed at any time. All sales are final and refunds are only allowed in limited circumstances, as explained in the Refunds, Credits, and Exchanges section, and the Canceled, Postponed, Rescheduled and Moved Events section of our Purchase Policy. To review this information, please follow this link.
******************************************************************************************************************

Thank you for the opportunity to address your concerns.

**************
Consumer Support
Ticketmaster Fan Support
Customer response
07/23/2024

Complaint: 22029204

I am rejecting this response because:
My issue weren't address or resolved

Sincerely,

***************************
Business response
07/23/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Verified resale and ticket transfer are not guaranteed to be enabled/available for every event because Ticketmaster sells tickets on behalf of the event organizers, artists, promoters, venues, which own the tickets and help determine how those tickets are sold. A customer would need to reach out to Ticketmaster ahead of their purchase should they need to inquire about the possibility of resale and/or transfer.
Event Organizers also determine if ticket price requirements will take place and for how much per ticket.
Linked below is the Ticketmaster Purchase Policy for further information:
******************************************************************************
Ticketmaster is contracted to sell tickets on behalf of the event organizers who sets the rules for refunds. For these reasons, we are unable to process a refund on your order.
Thank you for the opportunity to respond and address your concerns.
Sincerely
************
Consumer Support Team
Customer response
07/23/2024

Complaint: 2202920

I am rejecting this response because:
live nation restricted the transfer of the tickets so there was no way the tickets could be used, the link to contact them doesnt work so theres no to communicate with them, then they undercut the price blocking resellers from offering a competitive price by restricting the price resellers could charge

Sincerely,

***************************
Initial Complaint
07/19/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date : 8/13/2023 Amount: 1 reserved 200 level seat Live Nation: agree to give a show ticket voucher for 2023 or 2024 show Company has not honored voucher and has not replied back to my emails.
Business response
07/20/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I reviewed your complaint and the emails attached. Rest assured you will receive your voucher on Monday to email **********************.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
********************
Consumer Support Team
Initial Complaint
07/18/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I followed all protocol on Ticketmasters site to confirm tickets I purchased were valid. I also immediately validated in chat with TM that the tickets were valid and was safe to make travel arrangements. On July 12, I was told explicitly in writing your tickets are legit.On July 15, an agent confirmed again that my tickets are valid. I was transferred to another agent- who was incredibly unhelpful and said my tickets had been surrendered. I did not surrender them. She told me I need to contact the original owner, whom I do not know and repeatedly interrupted me when I desperately asked for help. TM policy is that only the most recent ticket (transfer) holder holds a valid ticket. But they wont enforce their own policy. TM site explicitly states once tickets are transferred, the original owner no longer has access and their tickets are no longer valid.My tickets were purchased legitimately according to all recommendations provided by TM and then validated by TM multiple times before being stolen from my account. This fraud is being legalized by TM. TM is perpetuating the scam where ******* are able to transfer REAL tickets, collect real money and then falsely report them as stolen to get to keep both! TM is aware of the scam, doesnt advertise or warn about it, and wont protect you as a fair and honest consumer.To add, I received a letter in the mail this week that my account was affected by a data breach. Is that related? I have the letter in hand and screenshots of all written correspondence with TM. TM will only provide fair service if you purchase via THEIR resale platform ensuring they are paid fees TWICE for the same ticket. This is doubling down on the monopoly they have over the industry. TM continues to give me mixed information and misinformation with some agents still claiming my tickets are valid! I need VALID tickets reissued in a safe way that will not be able to be surrendered without my permission or completely new tickets issued.
Business response
07/18/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We have responded to your previous complaint regarding the same issue on complaint ID #********. Again, we apologize for the inconvenience. If you would like assistance with a refund, you will have to contact your point of purchase. If you are unsure who the merchant was, the information will be provided on your banking statement.
Thank you for the opportunity to respond and address your concerns.
Sincerely
************
Consumer Support Team
Customer response
07/18/2024

Complaint: 22008196

I am rejecting this response because: This is false. Ticketmaster has not replied and still will not reply to explain exactly what happened to my tickets and why. Ticketmaster assured my tickets were valid and then fraudulently removed them from my account. Ticketmaster caters to scam artists. It is unfair and unethical.
Reissue my tickets. Create a FAIR AND SAFE way for them to be purchased!

Sincerely,

*********************************
Business response
07/28/2024
Hello ********,

I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

As we discussed in our interaction in a separate escalated interaction, we understand how frustrating this experience has been for you. Unfortunately, the tickets you received were fraudulently transferred out of another fans account. When that happens, we must return the fraudulently transferred tickets back to the original purchaser. When you received an email to accept the transfer of the tickets, that email stated If the tickets were obtained fraudulently by the person transferring them, they may be canceled at any time, removed from your account and no longer available for use. We understand it is disappointing to learn that your neighbor purchased tickets that had been fraudulently obtained. Because the tickets were purchased from a third-party site, your neighbor will need to contact that site to request a refund.

Thank you for the opportunity to respond and address your concerns.

Sincerely,
Ben W
Ticketmaster Consumer Escalation Team
Customer response
07/30/2024

Complaint: 22008196

I am rejecting this response because:
Ticketmaster verified on several occasions that my tickets were valid and even assured me that I was safe to make travel arrangements. TM went against their own transfer policy and allowed a seller to report them stolen despite the evidence that I paid for the tickets. TM has verified on multiple occasions that the ONLY way I can safely acquire tickets is through their site, but will not give me an opportunity to purchase in a safe way. I would really like for TM to provide the opportunity to purchase tickets in a fair and safe manner to avoid this same scenario happening again.

Sincerely,

*********************************
Initial Complaint
07/17/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Yesterday there was a concert called the Queens of R&B at ******************************* in *******, **. The show was set to start at 7 pm. I purchased 3 tickets for my daughter, her friend and myself to chaperone. These tickets were just north of $100. I then decided to purchase a $60 parking pass in the premiere area for easy access.Yesterday was a complete and utter disaster. We met at a friends house that is 4 miles away from the venue. On any normal day it takes 15 minutes to get there. On this day we decided because it was a show to leave at 5:15 pm with an estimated arrival time of 6:00 worst case scenario. Unfortunately, due to a lack of traffic control by officers that were few in number, no direction as to how to get to the assigned parking area, confusion and incompetence among parking lot attendants did not get to the designated parking area until 8:45 p.m. this is 3.5 hours try to get to the parking area. When we finally arrived we were told it was full and directed to go to another parking lot. This is utterly and completely unacceptable on every level. We spent another 30 minutes getting to lot 4 only to be told the same thing again. I ended up paying $40.00 to park in an unsafe area in an attempted to catch some of the show. We only saw the half of the last 2 acts and the show was over. I do t ever plan to attend another show at ******** again however I would like to attend another show through live nation with a credit in the full amount including parking and the additional parking that was paid in the amount of $200 for a future event. This is only right. I cant see the order number but I can share the screen shot of the tickets.
Business response
07/17/2024
Hello,

I am in receipt of your recent complaint to the Better Business Bureau. Our apologies for any inconvenience this may have caused. Upon review of your order 5-50207/ATL for The Queens of R&B. We see that you did not purchase these tickets directly from Ticketmaster. One the monthly billing statement, from the card of purchase across from the charge will be a telephone number.
This will be who you purchased your tickets from and who you will need to speak to for a refund. We do see that you did purchase a Parking pass valued at $60.00 USD 36-19872/ATL, for which we issued a full refund for. Please allow 5-7 business days for the amount of $60.00 USD to credit back to the *** ending in 2005. As a 1 time courtesy we are shipping you a Ticketmaster Gift card ( 57-11616/NTL ) valued at $50.00 USD, by *** to the address we have provided below.

***********************

?****************
******************

Thank you for the opportunity to respond and address your concerns.

Sincerely,
************

Consumer Support Team
Customer response
07/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
07/17/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased tickets on Sunday 7/14/24 for an event that's on Saturday 7/20/24 I have yet to receive my tickets and LIVE NATION keeps giving me the run around. I have called several times and each person tells me something different or tell me I have the wrong number. I called the number that is listed on the website and in the app which is the same nu.ber that belong to ticketmast which runs live nation. I've sent emails they respond with they will get back to Mr ** e to 5 days. The concert will be done happen by the time they contact me. I just want my money back I don't trust them now. I will never buy tickets from them again.
Business response
07/17/2024
Hello,
Thank you for allowing us to respond to this complaint.
In regards to order 26-22649/CAR I have spoken directly with the fan. The fan now has her tickets and was happy for the contact.
Sincerely,
*******
Consumer Support Team
Initial Complaint
07/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
February 22,2024 Bought a ticket through layaway. Tried canceling but was not able to. Already paid in full but Ive been trying to refund the ticket since I wont be able to go due to personal issues. They say they are unable to provide refunds.
Business response
07/17/2024
We're sorry to hear you no longer wish to attend your event but unfortunately per the terms of sale and layaway terms you agreed to at purchase, you agreed to pay the full price amount of your order and that your order is non-refundable and non-exchangeable. You may wish to pass on your tickets to a new ticketholder once you've received them as the name on the order does not affect who can use the tickets. Thank you for understanding.
Initial Complaint
07/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Tickets for this event were purchased in February 2024. The location was ************ ***********. It is a 3 day event. The day before the first event the venue location changed to an hour and change away from my residence. The previous ************ location is 25 mins away from my home. The new venue is in *************** which is an 1hr and 15mins away depending on traffic even more. I had no way of getting to ***************. To get transportation plus a hotel stay for the entire weekend last minute wouldve cost me way more than what I invested for this event. I have lost time from work because I took time off as well. This has been such an inconvenience not to mention lost to my funds.
Business response
07/17/2024
We're sorry to hear about your event experience and understand your frustrations with the event changes. Unfortunately, per our terms of sale, we are not able to assist with any refunds for processed or past orders. We are also not able to comment or assist on requests regarding on site issues or operations such as the event location, staffing, or amenities as all these services are handled by the event directly. We recommend contacting your event directly with your concerns and feedback as they may be able to assist you further. Thank you for understanding.
Customer response
07/17/2024

Complaint: 21988014

I am rejecting this response because it was too short notice, less than 24 hours before the actual event started. Plus it was short notice to make other preparations especially without any forms of transportation.

Sincerely,

*********************
Business response
07/18/2024
Unfortunately, if you have concerns or complaints regarding event operations, we can only advise you continue to try and resolve your concerns with event directly. We apologize that we cannot assist you further. Thank you for understanding.
Initial Complaint
07/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The event location was ************, ***********. I flew in from ************* to go to the *** event. I was staying in ***********. Once I landed in *** I received an email stating that the location was changed to ***************. *************** is an hr and change away from the location that I am staying in. It puts strain on my pockets trying to relocate to that area at this last minute. I would have to grab a last minute hotel and car rental to enjoy the weekend pass that I purchased.
Business response
07/17/2024
We're sorry to hear about your event experience and understand your frustrations with the event changes. Unfortunately, per our terms of sale, we are not able to assist with any refunds for processed or past orders. We are also not able to comment or assist on requests regarding on site issues or operations such as the event location, staffing, or amenities as all these services are handled by the event directly. We recommend contacting your event directly with your concerns and feedback as they may be able to assist you further. Thank you for understanding.
Customer response
07/17/2024

Complaint: 21987938

I am rejecting this response because:
I spent money to fly into the city where the event wouldve and shouldve been held. The event was listed in ******** up until the day that I flew in which was the day before the actual event. With such short notice I was not able to obtain transportation nor lodging in order to attend. I wouldve lost more than the $200 plus that I lost on the tickets.
Sincerely,

******* (******) *******
Business response
07/18/2024
Unfortunately, if you have concerns or complaints regarding event operations, we can only advise you continue to try and resolve your concerns with event directly. We apologize that we cannot assist you further. Thank you for understanding.

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