Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Wu-Wear

  29 Taft Ave Staten Island, NY 10301-1401

• 

  Live Nation

  1700 Washington Avenue Miami Beach, FL 33139

• 

  Live Nation

  PO Box 62230 Tampa, FL 33662-2230

• 

  Ak-Chin Pavilion

  2121 N 83rd Ave Phoenix, AZ 85035-3003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a spot hero ticket as add on to concert tickets through live nation. Concert is literally now and we can not pull up the spot hero ticket, it says not available. Live nation says they can see the order but not where our spot is. We have no parking now

  Business Response

  Date: 04/24/2025

  Hi ***,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

  I apologize for the frustrations you experienced with your Spothero ticket not working correctly.

  I have provided a courtesy refund for that portion of your order. You should see the refund of $9.75 within 5-7 business days to the method of payment you used when purchasing

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,
  ******* K
  Consumer Support Team
  
  

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ****

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am super sick and cannot attend the event anymore. It was such a last minute sickness I am unable to find another buyer. Frontgate also doesnt issue refunds ):

  Business Response

  Date: 04/23/2025

  Were so sorry to hear that youre feeling unwell and wont be able to attend ********. We truly hope youre on the mend soon.
  
  While we completely understand that illness can be unexpected, we must uphold the terms agreed to at checkout, which state that all sales are final and non-refundable. Were not able to process a refund, but you do have the option to pass your tickets along to someone else if youd like. Since they were delivered via email, you can simply forward them to the new ticketholder.
  
  If you have any additional questions or concerns, youre welcome to reach out to the event directly at ******************************.

  Wishing you a speedy recovery, and we hope to see you at a future event!

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to exchange my current tickets tickets for 4 different seats in the concert venue for a greater amount collectively, but Ticketmaster is not honoring my request.

  Business Response

  Date: 04/15/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Apologies for any inconvenience you may have experienced. Unfortunately, one of the seats you requested was no longer available. Furthermore, we have confirmed your tickets on order 13-43675/NY1 are currently listed via Ticketmaster Marketplace. If you would like to proceed with an exchange, your ticket listing will need to be removed. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  **** *.
  

  Consumer Support Team

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23191185
  
  I am rejecting this response because:
  

   

  I am still very disappointed. I should be able to choose whichever seats for the same day and same performance, especially if my total costs ends up being more. 

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/21/2025

  Hello ******,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order,13-43675/NY1. I do apologize about the issue with your request for an exchange on your order. Some events do require our agents to reach out to get approval for an exchange for different tickets. This particular venue, does not allow any exchanges. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  ****** *.
  Consumer Support Team

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket for Tipper at the Gorge through Front Gate Tickets before finding out that my ex-partner who I have an active restraining order against will be at the festival. He is currently facing charges for abusing me: felony false imprisonment, battery and family violence, and felony theft. My restraining order will run out by the time of the festival, so I no longer feel safe attending. They are refusing to refund me. This man strangled me, and the chances of being killed by the strangler go up by 750% when this occurs. I have a very large amount of proof of these incidents, including photos of injuries, voice recordings, and text messages. Please help me.

  Business Response

  Date: 04/14/2025

  Hello *******, 

  Thank you for reaching out and for bringing your concerns to our attention.

  First and foremost, we want to express our sincere compassion for what youve experienced. Your safety and well-being are incredibly important, and we understand that this situation is deeply distressing.
  
  After reviewing your request, we can confirm that your order has been canceled and a full refund has been issued. You should receive a confirmation email shortly, if you havent already, and the refund will be reflected in your original payment method within the standard processing timeframe, typically 57 business days depending on your financial institution.

  
  

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31 2025 I purchased a ticket/photo upgrade (order no ***** and *****) for my daughter using the online portal masterpass/ARTMS management for an event that was being held on April 4 2025. My daughter attended the event and was also supposed to take a photo with a member of the group after the event. She waited around for some time but due to a back disability its hard for her to stand or be seated for long periods of time which results in much pain. She tried to speak with one of the workers on the floor but wasnt much help. She ultimately chose to leave because of the pain and uncertainty of when the photo would be taken. I reached out to customer service via email and explained our dilemma and was welcomed by a very very rude and disrespectful representative. She/he stated that she would reach out to the venue where the event was held to clarify the information. My daughter then receives a very rude and alarming message stating that whoever she/he spoke to told her/him that all photos had been taken and that we were lying. She/he stated that we should be ashamed of ourselves and what we were doing was a crime filing a false report to gain a refund which we were not doing at all. How dare this individual make such an assumption? I think this Individual was way out of line and very disrespectful to take such a tone with a girl who is completely innocent. There are two sides to every story but she/he falsely deemed us dishonest and trying to commit a crime when the dishonest ones are the worker(s) that stated this inaccurate information. I was completely offended and my daughter was discrimated against because of her disability. Right now all I am disputing is the ***** UPGRADE AND NOT THE VIP PACK. It is against the law to discriminate and am requesting a refund of the photo upgrade. The representative is employed under **************** so they should both be held accountable for this disgusting displaying of human decency.

  Business Response

  Date: 04/10/2025

  Hello ******,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order *****, and the responses you received from the agents at The Master Pass. Regretfully, we cannot assist you with your issue as this order was not a Ticketmaster order. This order was placed on a different site that offers these VIP experiences. Any refunds or issues need to be brought to their attention. Any complaints on how their staff handled your issue needs to be addressed to them. I do apologize that we cannot assist you with this matter. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  ****** *.
  Consumer Support Team

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23178776
  
  I am rejecting this response because:
  They are not truthful and everyone is pointing the finger at everyone else just not to take responsibility. The treatment we received was disgraceful to say the least and its a shame that so many dishonest representatives that represent these ticket agencies  have absolutely no integrity and should not be dealing with the public if they do not know how to speak and treat the public.
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/21/2025

  Hello, 

  We are in receipt of your response regarding the complaint that was submitted to the Better Business Bureau. 

  We are sorry to hear of the bad experience; however, the order numbers provided are not valid Ticketmaster order numbers. Please check your bank/credit card statement to see who charged you for the VIP Passes, and contact them regarding a refund. 

  Ticketmaster did not charge you for the tickets; therefore, we do not have the funds to return to you. 

  Sincerely,

  ******** *. 

  Consumer Support 

   

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding my recent experience as a vendor at the Tortuga event. The cost to participate as a vendor was significantly high, and it was represented to us that this fee would come with adequate exposure, support, and traffic flow. Unfortunately, that was not the case.The area where our vendor booth was located saw extremely low foot traffic throughout the event. It was clear that the placement of booths was uneven and poorly planned, leaving many vendorsincluding myselfon a side that was virtually ignored by attendees. This directly impacted our ability to make sales and gain exposure, which was the entire purpose of paying the vendor fee.Attempts to reach the event coordinator to share my experience regarding the event went largely ignored. Concerns raised were met with little to no response, and at no point were there efforts made to correct or address the issue onsite. When other vendors attempted to escalate these concerns, the coordinators supervisor, ***, responded in an unprofessional and dismissive manner. Instead of showing concern or offering solutions, he appeared uninterested and **************** a small business owner, investing in vending opportunities is a calculated risk, and this event provided no return, no support, and no accountability. I am requesting a partial refund due to the misrepresentation of the event, poor planning, and lack of communication from event staff.I hope that by filing this complaint, the BBB can encourage better business practices and prevent other vendors from having similar experiences in the ************* attached show the high foot traffic on the one side and the exact same time the traffic on the side I was on with virtually NO TRAFFIC!

  Business Response

  Date: 04/08/2025

  Were sorry to hear you had issues with foot traffic and understand your concerns. Unfortunately, Front Gate Tickets is the ticket provider for this event and is not responsible for vendor issues. We recommend contacting the event directly at ***************************************************** with any comments, feedback or for more assistance. Thank you for understanding.  

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***-*******

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm concerned over an incident at one of your venues, ***, on March 29, where I was barred entry with my prescribed medication. This situation, which also affected another concertgoer, was a violation of *** rights. I hope you can address this by educating TLA security staff as well as making your policies more transparent on Live Nation *********** a touring musician, I am familiar with venue protocols, and always comply with security guidelines. **'s website clearly prohibits illegal drugs, but does not mention legal prescription medications. *** regulations protect the right of individuals to bring in necessary prescribed medication. In fact, a 2003 lawsuit in ************ ruled in favor of concertgoers who required diabetes supplies, affirming *** ************ I always carry my medication in its labeled packaging to ensure compliance and have never had an issue, even at very large Live Nation venues. However, during my security check at ***, I was questioned about the specifics of my prescription and diagnoses in a public manner that was embarrassing and violated my rights. I was told by staff (who I've identified in a separate complaint to ***) to leave my medication in my car and re-enter with 1 loose pillinconsistent with your stated policies as well as the law. I attempted to clarify this guideline & was told I hadnt read ToS closely enough, with confusing aggressionwitnessed by other concertgoers. Moreover, a friend separately attending the event experienced a similar issue & was unable to enter at all, as she needed to keep her meds on her. This caused inconvenience, stress, and a wasted ticket she was not refunded.I completely support the work of venue personnel, & am a longtime advocate for safety in nightlife. But it is crucial Live Nation policies are applied in line with legal protections for individuals with disabilities. If there are unpublished rules regarding prescriptions, they must be transparently listed to avoid future incidents.

  Business Response

  Date: 04/07/2025

  Hello *****,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 38-28553/PHI. Looking over the order and looking into your issue at the venue, I was able to find that the order in question was an order made with the venue's *********** As for the issue with your experience you had at the venue, with your medications. 

  Regretfully, this issue will need to taken up with the venue. You can reach out to their *************** Any issues that occur at the venue, needs to be brought to their attention, so you can be assisted there the day of the event. 

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  ****** *.
  Consumer Support Team

• Initial Complaint

  Date:04/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was considering purchasing a ticket to an upcoming music festival through this company, when I went to the checkout screen I saw they offered ****** as an option. I went to the ****** screen and updated the card I wanted to be charged for the ticket on ******. When I clicked continue it redirected me back to the Front Gate Tickets website and they automatically completed my order. I didnt push any complete order or finalize order buttons. The wrong payment method was charged, not the one that was selected. I reached out via email to front gate tickets twice and only was responded to once; with a generic all sales are final email. They did not even bother to read my email with an explanation about why I needed a refund or why this didnt apply to the normal terms of service.

  Business Response

  Date: 04/14/2025

  Thank you for contacting us. Our records show that we have received a chargeback on this order and are no longer able to assist. If you require further assistance, please contact your financial institution. Thank you for understanding.  

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/20/2025, I purchased six tickets to ************ during the pre-sale. The transaction went through smoothly with no problems and the charge was successfully posted to my account. Approximately five days later (3/25), FGT refunded my order without notifying me. I found out three days after that while checking my bank statement (3/28) and contacted them immediately. I was told that there was a "verification error" with their system, so they processed a refund without reaching out or at least notifying me that my order was canceled. I spoke to two different representatives that said there was a system error on their side that resulted in the refunding of my tickets, and that there was nothing they could do to help. Tickets are sold out and their only solution to their mistake was to join the waitlist to potentially get replacement tickets (at a higher price). I contacted my bank and they said there was no verification issue on their end. At best this is a failure in customer service, and at worst my tickets were canceled in order to sell them at a higher price to people on the waitlist. I feel that in this scenario, I should have been given the option to purchase replacement tickets but instead I was told that they made a mistake and they won't do anything to fix it,.

  Business Response

  Date: 04/03/2025

  Thank you for reaching out. We understand your frustration regarding the cancellation of your order and sincerely apologize for any inconvenience this may have caused.
  
  Our verification process is in place to protect our customers and ensure the security of all transactions. Unfortunately, your order did not meet the required verification criteria, leading to its cancellation. Please know that this decision was made solely as a precautionary measure and was not intended to cause any disruption.
  
  We see that you have joined the waitlist, which means you will have another opportunity to purchase tickets as they become available. If a ticket match is found, you will receive a notification with the next steps to complete your purchase. We encourage you to monitor your email for updates and ensure your payment details are ready for a smooth transaction.

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23145979
  
  I am rejecting this response because:

  I appreciate the measures that FGT takes to ensure the security of their transactions, and I understand that my purchase failed the verification measures. However, this response doesn't address my main frustration. Throughout this process, I was never contacted about this failure or about the refund. I feel that it is not my responsibility as the customer to constantly review the purchases I have made just in case they get refunded for any various reason. Rather, I think it is fair to say that it is the vendor's responsibility to notify their customers if there is an issue with a transaction that has been paid for. This did not happen - had I not checked my credit card statements, I would not have known that my transaction was cancelled. On top of that, I am still confused as to why this verification failed five days after I made the purchase and after my bank approved the transaction.

  Had I been notified when this issue happened, I could have provided an alternate version of payment or at least joined the waitlist sooner than I did. As you know, the waitlist is extremely long; the lack of notification may end up being the reason I do not get tickets at all. I still feel that there was a failure in customer service here, and not only was it not addressed in the response, but the recommended course of action puts the entire responsibility if remedying the situation on myself - not to mention the very likely chance that the suggested solution of joining the waitlist will still result in me not having the tickets I paid for.

  I think I am being reasonable in feeling that I should be given an opportunity to purchase the tickets again in light of this failure, or at least moved up on the waitlist.

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/11/2025

  Thank you for your thoughtful message. Were very sorry for the frustration this situation has caused and appreciate you taking the time to explain your experience.
  
  While your payment was approved by your bank, our system uses additional verification steps to protect fans. In some cases, an order may pass the initial check but fail later during a secondary review. When this happens, the order is automatically canceled and refunded.
  
  We completely understand how upsetting it is to not receive a notification about the cancellation. We do see that you joined the waitlist, which is the next best step. Unfortunately, we arent able to reinstate canceled orders or adjust positions on the waitlist, but if tickets become available, youll be contacted automatically.
  
  Again, were sorry this experience was disappointing, and we appreciate your patience and feedback.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a request in November 2024 for warped tour tickets as a wait list. Fast forward to the end of March when front gate sent out warped tour emails for wait listers and you have 48 hrs to respond and say if you no longer want the tickets. I was traveling in/out of airports and on the road on the day this was sent to me and the following day, and it also went to my junk. I never saw it to cancel or say I was no longer interested. They charged me for the two tickets I had wait listed for with no time for me to contact and cancel as since I stated before, I was traveling and didnt have email access. They withdrew the money from my bank acct which overdraft me, and now I have no money in my account to pay my bills and being charged overdraft fees. I filled this inquiry out months ago and to go forward and charge me but only give me 48 hrs or less to get the email and cancel is crazy. I am disabled and can no longer attend a show 2500mi away at this time. I just want the tickets voided and my money refunded.

  Business Response

  Date: 04/01/2025

  Thank you for reaching out regarding your Warped Tour waitlist order. We understand your frustration and appreciate the opportunity to clarify our process. 

  When signing up for the waitlist you agree to authorize an automatic charge to your provided payment information as soon as tickets become available which is required to complete your request. You can cancel your request at any time prior to the tickets being confirmed. Once tickets are made available, an email is sent to your email on file that your request has been approved and that you will be charged within 24 hours. If you do not cancel your request before this date, your order is processed. We understand that travel or email filtering may have impacted your ability to receive the notification, but unfortunately, we must uphold the policies agreed to at the time of purchase which state all sales are final and non-refundable. 

   

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23145611
  
  I am rejecting this response because: I wasnt even able to access my email - I was traveling. Never mind the email went to my spam box, 24 hours and then charging me is insane and no one who has a life would remotely be able to sit and wait around for nearly 5 months to see if they got tickets so they could deny them in time if they didnt want them. I had no idea these would be released after that many months. I will get a lawyer if I have to, this is ridiculous. I am disabled and cannot physically attend this event. People have life circumstances that change especially so in 4.5 months. Just do the right thing. Someone else will purchase these as Im sure there are still people wait listed. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/14/2025

  Thank you for following up.

  Our records show that we have received a chargeback on this order and are no longer able to assist. If you require further assistance, please contact your financial institution. Thank you for understanding.  

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23145611
  
  I am rejecting this response because:
  The chargeback exists because no one would do anything else to help me. Now I get told no one will do anything to help me because of a chargeback? What a joke. 
  Sincerely,
  
  ****** ******