Business ProfileforTicketmaster Corp

On June 12, I purchased concert tickets for my family to see our favorite artist ***** directly from TicketMaster. On July 19, I receive a direct message from event organizer advising the concert line up had drastically changed and ***** had been replaced. The organizer also stated because of the extreme line up change if attendees would like to request a refund, they must reach out to their point of purchase. The organizer explicitly stated if tickets were purchased from Ticketmaster to contact TicketMaster fan support directly for refund. Immediately after getting message from organizer, I contacted TicketMaster fan support. I also forwarded the message received from organizer. It took 2 days to get a response from TicketMaster and the response was to contact the organizer. The organizer has instructed attendees to contact point of purchase and now TicketMaster is keeping my funds against my will. I paid to see ***** not this other individual. There was a complete line up change with performers switched out. This is not the concert I paid for my family to see and just want a refund and accountability. The concert is on July 27th less than a week away and I need issue resolved in a timely matter.