ComplaintsforTicketmaster Corp

Event Ticket Sales

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Initial Complaint
07/25/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I bought tickets for ********************* in December, for a show this Friday at shoreline. I contracted covid Monday. I cannot go to the show. I have been trying to sell The tickets through their website, but the site keeps crashing. I have called multiple times for customer service, they help me and then the end of the call said that they actually couldnt help me and that someone would call me back. I was contacted by the retail team, they also said this was an error and that someone called me back. they told me that there was no problem with their site, but the site is sending the error messages from multiple electronic devices. I tried on my laptop and on my phone. I am unable to list these tickets, and I just want to recoup some of the money that I spent. I spent over $400, and I just want to list them so I can get some money back as I am unable to go to this concert due to having Covid. no one has called me back, ** very upset about this. Im obviously not gonna get any of my money back and I think this is done on purpose. I would like this looked into. I dont want this to happen as well.
Business response
07/26/2024
Hello,

We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear that your are ill and unable to attend the ********************* concert. We also apologize for the trouble you have encountered while trying to post your tickets.
As a one-time courtesy, we have issued a refund for order 2900-0517-8214-4619-6. You can expect to see a full refund of $482.65 back on your original method of payment within 3-7 business days.
Sincerely,
********************
Consumer Support

Customer response
07/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
07/25/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On February 17, 2024, as part of order #**-282**/NY1, I purchased two tickets for the "Caifanes and Caf Tacvba - North America Tour 2024" concert at *********************************** ********, ********" on June 26, 2024, for a total of $266.On the day of the concert, the first band was able to play their full set, but the main band was interrupted during their second song due to concerns about rain and thunderstorms, the concert was cancelled at that point and the public was asked to leave. The second band usually plays 17 songs on this tour, plus some additional songs with both bands combined, but they were only able to play 2 songs on June 26, 2024.We did not receive any follow-up after the concert from Ticketmaster, the concert venue, or the band. Therefore, I contacted Ticketmaster, the official seller of the concert tickets, and requested a refund. However, Ticketmaster refused to issue a refund, stating that the band had played for more than 40 minutes. This conversation started on July 1, 2024, under ticket "**-282**/NY1".It is disappointing and unfair not to have seen the full concert, especially considering we traveled to ******** just for this event.
Business response
07/25/2024
Hello,

I am in receipt of your recent complaint to the Better Business Bureau. Our apologies for any inconvenience this may have caused. We have canceled order 60-28260/NY1, for CAIFANES & *********************. Please allow 5-7 business days for the amount of $266.00 USD to credit back to the **** card ending in 0234.

Thank you for the opportunity to respond and address your concerns.

Sincerely,
************

Consumer Support Team
Customer response
07/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************************
Initial Complaint
07/25/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On April 29, 2024, I purchased 4 tickets to see ******************* at the ********** in ********** SC for a show on Saturday July 20, 2024 @ 8pm. I received email confirmation (attached), and saw the tickets in my app under events. On Saturday morning, the day of the show, I noticed the tickets were no longer in my app and when I clicked on "view Mobile Ticket' link on email confirmation, it took me to the same page which said I had no events. I called Ticketmaster at 9am on Saturday when they opened. I was told our case was escalated and someone would call me back prior to the show that evening. At 12pm, I called Ticketmaster back and was again told the case was escalated and someone would call back before the show. the same thing happened at 3:20 when i called a 3rd time, I was told by Ticketmaster rep not to go to show yet but to wait to get a call back. we never received a call and missed the concert. I called Ticketmaster on Monday July 22 & Tuesday July 23 and was told the same thing. I have emailed them numerous times, but I keep getting the runaround. Very frustrating and disappointing for many reasons, but especially missing out on a show that we had planned to go to for months. Tickets were $20/each plus all of their fees.
Business response
07/25/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
you for bringing your concerns to our attention.
I have reviewed this complaint and the order 59-57958/CAR, and as a courtesy, I have refunded this order in full and the credit for $103.20 will be processed back to the card used for purchase within 5-7 business days.

Thank you for the opportunity to respond and address your concerns.
Sincerely
*******
Consumer Support Team

Customer response
07/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
07/22/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On June 12, I purchased concert tickets for my family to see our favorite artist ***** directly from TicketMaster. On July 19, I receive a direct message from event organizer advising the concert line up had drastically changed and ***** had been replaced. The organizer also stated because of the extreme line up change if attendees would like to request a refund, they must reach out to their point of purchase. The organizer explicitly stated if tickets were purchased from Ticketmaster to contact TicketMaster fan support directly for refund. Immediately after getting message from organizer, I contacted TicketMaster fan support. I also forwarded the message received from organizer. It took 2 days to get a response from TicketMaster and the response was to contact the organizer. The organizer has instructed attendees to contact point of purchase and now TicketMaster is keeping my funds against my will. I paid to see ***** not this other individual. There was a complete line up change with performers switched out. This is not the concert I paid for my family to see and just want a refund and accountability. The concert is on July 27th less than a week away and I need issue resolved in a timely matter.
Business response
07/22/2024
Hello *******,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
I do apologize for the frustrations you have encountered with obtaining a refund for this order.
I have canceled order 36-41758/FL2. You should see the refund of $228.88 within 5-7 business days to the **** you used at the time of purchase.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
****************
Consumer Support Team

Customer response
07/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you for reviewing my complaint. Ticketmaster is a great way to view local shows and my familys favorite artists.
Extremely disappointing when concerts are changed, canceled, and rescheduled at no fault of the customer.
I believe there needs to be a better procedure in communicating with customers when these type of issues arise.
We look forward to enjoying family time elsewhere with the refund as we will not be attending the modified concert due to the extreme unadvertised changes made with no forwarding.
Sincerely,

*******************************
Initial Complaint
07/21/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased 6 tickets for ************** Aug 6th, 2024 concert in phila pa on Sept 5, 2033. One of the people going to the show cannot go - on 7/15/2024 I asked for a refund of one ticket. We were told all sales final, no refunds. Ok - 3 days later I received a credit on my account for all six tickets!!! No one after making 10 phone calls to ticket master will return my call for they say a supervisor has to call and I have waited over 4 days and no one had called. Every time we call we get blown off. This is unacceptable, no one spoke to us- no one reached out to us to cancel these tickets and now my 17 yr old daughter and 4 of her friends are out tickets because of someone's incompetence. Unbelievable horrible customer service.
Business response
07/23/2024
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear of the trouble regarding order 39-34440/PHI.
We will contact you directly to further assist.
Sincerely,
********************
Consumer Support
Customer response
07/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
07/20/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a ticket for ********************* ELO concert for at the ********* on October **, 2024. Order #**-14032/LA1 - $550.45.Another concert came up that I wanted to go to instead on that same night so I bought a ticket for ************************* at the ***********. Order #**-23680/LA1 - $989.40.Ive been trying to sell my ticket for ********************* ELO concert via the Ticketmaster fan resale page. Ive been getting an error message when I try to lower the price as I have to get rid of this ticket. I phoned in to Ticketmaster today and the rep said the event coordinator can only decide what the minimum and maximum amount of resale. There is no mention of what you can/cant resell the ticket price for when you buy the ticket. They also said that they do this so tickets in the Ticketmaster system can be sold first. I have been a longtime customer of ********************** (at least ** years) and this is the first time Ive ever had a problem where they couldnt fix it by calling in. I asked to talk to a manager and the rep said it would take 3-5 business days. That is APPALLING. I just spent $1,500+ on concert tickets for two events and there is no immediate help?!I am requesting that the ticket be cancelled at this point. Its my ticket, I spent the money on it and I should be able to sell it for whatever cost. And if thats not the case, Ticketmaster should post a disclaimer on the very page for the amount you can resell it for. I am requesting a refund. Also noting that when you call in to customer service, theres a message that comes on that everyone gets where it says to not get belligerent or use fowl language with the reps. I can surely see why that happens. We arent getting the service expected for $1,500. Thats insane!!! Also, the first time I called in, I couldnt understand one word that the rep said and I deal with many different dialects at my own job. It was really, really bad. I had to waste more time phoning in a second time to no avail for help.
Business response
07/22/2024
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

If you wish to sell you tickets for less, you may be able to sell them individually by using the transfer feature or third party site. Please follow this link for our information page about listing tickets where this information is clearly provided. *******************************************************************************************

Thank you for the opportunity to address your concerns.

**************
Consumer Support
Ticketmaster Fan Support
Customer response
07/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and will be receiving a full refund from ********.
Im not sure who ***** is but his response is unsatisfactory. To tell people to go and use a third party site and lose even more money is PATHETIC. ***** needs to be fired.

Sincerely,

***********************
Initial Complaint
07/17/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I bought 2 tickets to a ************************* Band concert on July *******. Two days before the concert I went on the app to check my tickets and the app said my tickets were sold. I knew I had not sold the tickets so I became alarmed. I started digging and saw that someone had hacked my account. They added a different phone number to my profile and had added a debit card to receive payment for selling the tickets. I have been trying since July 11 to get Ticketmaster to respond but all they tell me is their fraud department is looking into it. Its now July 17 and Ive called and tried to chat countless times and have gotten nowhere. I want a full refund of the $407.00 I paid because this is ridiculous and shameful customer care!
Business response
07/21/2024
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear of the bad experience with order 22-31106/WDC. Your complaint was forwarded to our ***************** who advised that they were able to speak with you. The event had taken place when they spoke with you. You advised that you had purchased replacement tickets for the event. They offered to refund your new purchase and you accepted.
We apologize for the frustration and inconvenience this has caused.
Sincerely,
********************
Consumer Support
Customer response
07/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
07/15/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear BBB,I am writing to formally lodge a complaint against Ticketmaster due to their mishandling of a recent unauthorized access to my account, which resulted in significant financial and personal inconvenience.On July 2, 2024, I received an email from Ticketmaster notifying me that someone was attempting to access my account. Concerned, I contacted Ticketmaster's support via their chat service. However, I was appalled to discover that the chat agent did not request any verification to ensure they were communicating with the account owner (me). Without proper verification, the agent changed the email address associated with my account to that of the hacker.As a result of this gross oversight, the hacker was able to gain full access to my account and sold all my tickets to another account. This unauthorized sale has left me without the tickets I purchased, and despite Ticketmaster's promise to resolve the issue and call me back within 24 hours, it has now been 13 days with no resolution. I have been left without my tickets and no refund or compensation, and I am still being charged for these tickets. I was also informed by several customer service agents that the fraud department would contact me and that the tickets should be voided and returned to my account. Since all call lines are recorded, there should be no issue in locating this information.Ticketmaster's response to this situation has been completely unacceptable. They have told me that I am out of luck because the tickets were sold, despite the fact that this occurred due to their failure to secure my account properly. This negligence has caused me significant distress and financial loss.I urge the Better Business Bureau to assist me in resolving this matter. I request a for these tickets to be given back to my account that were wrongfully sold and an investigation into Ticketmaster's security and customer service practices to prevent such incidents from occurring to others in the future.
Business response
07/16/2024
Hello,
We are in receipt of your complaint submitted to the Better Business Bureau.
We are sorry to hear of the bad experience with your account.
We have forwarded your contact information to our **************** directly and asked that someone contact you as soon as possible. You can also contact them directly at **************.
You should hear from someone soon.
Sincerely,
********************
Consumer Support
Initial Complaint
07/15/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Ticketmaster had a data breach. They gave me a code for identity monitoring through Transunion to protect my data. The code didnt work since I already had an account with Transunion I called Transunion to get the 1 year of service added in to what I already have. They said I need to forfeit what I paid for, delete my account and open a new one to use the Ticketmaster code. I said that was ridiculous. It should just add a year and not be all this work to put all of my cards and bank accounts into a new account with a new email. They said thats how Ticketmaster wants it and I need to talk to them. No response from ticket master
Business response
07/19/2024
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We have escalated your request to our ******************* who will respond to you directly to answer any questions you may have.
Sincerely,
********************
Consumer Support
Customer response
07/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I await their direct response from their privacy department.

Sincerely,

*************************
Initial Complaint
07/15/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We purchased tickets to see ***************************************, paid for a night's stay at ************** and at the time of the event found out it wasn't at ********************************, but at ********************************, which is over an hour away. There were at least 25 other people I met that did the same thing. Some had driven from ************, **. I arrived at ************** Cherokee at 2pm, had dinner reservations at **** at 5pm, asked the waitress who confirmed with her manager that the show was downstairs. When we got to where we were told to go, we were told the event was not at this venue but at another venue with the same name. The event venue has the same name, ******** Cherokee, but is not at ******** *************** so you can see why we weren't the only patrons who were confused. It was 6:45pm when we were notified it was the wrong venue and the **** app showed the venue was an hour and a half away with traffic. We would not have made it to the venue until the show was already underway. We spent $914.50 for the tickets and another $527.10 for the hotel room. This was my birthday present from my husband and it was ruined. There should have been a HUGE DISCLAIMER stating this IS NOT THE SAME AS ******** CHEROKEE CASINO! I called Ticketmaster immediately and stated they would put in a request to see about a refund, but it would take 7-14 days. I did a chat with Ticketmaster today and was told there are no refunds. You can see how this is an easy mistake with the venue having the same name as the casino.
Business response
07/19/2024
Hello,

We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear of the trouble experienced with your event.
While we sympathize with your situation, both venues are clearly listed by the two different names. The venue that you purchased tickets for is ******************************** in ******** while the venue in ******** is *********************************************. Throughout the ticket purchasing process and even in the Ticketmaster app itself, the event is consistently labeled as ******** ***************-********, **************. The address is also listed on the Ticketmaster website as well.
Regretfully, this event has passed and has been settled with the promoter. We are unable to provide a refund as we no longer have the funds for the event.
Sincerely,
********************
Consumer Support

Customer response
07/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and while the "resolution" isn't satisfactory there is nothing more I can do. Ticketmaster is a monopoly that controls the ticket sales for most entertainment events. They charge ridiculous fees and have terrible customer service because there is no competition. They make the rules and we are forced to follow.

Sincerely,

***********************

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