Business Profile

Event Ticket Sales

Ticketmaster Corp

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Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

11,360 total complaints in the last 3 years.
3,359 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,Im writing to express my deep disappointment regarding my recent experience with Ticketmaster.On March 31, I purchased two tickets (Order Number: 51-13969/NEV) for the Tomorrowland Unity event in ****************, section 103. Shortly afterward, I learned from a friend that section 103 is very close to the ceiling. I suffer from severe ***************, and sitting too close to a 3D screen triggers extreme *******************. Knowing that vomiting inside the Sphere would likely result in being escorted out, I immediately contacted Ticketmasters online chat on April 1 to request a refund so I could purchase seats farther from the ceiling for a better ************* that time, I was informed by the online representative that refunds werent possible, but I could exchange my tickets. Based on that advice, I went ahead and purchased two additional tickets in section 308, which is farther from the ceiling. After completing the purchase, I immediately contacted Ticketmaster againonly to be told that I was not allowed to exchange tickets on my own and that exchanges could only be done by phone, something that was never communicated to me before.Since then, I have tried multiple times over several days to resolve this issue through phone calls, emails, and online chat, but I have received no meaningful help or solution.I have been a loyal Ticketmaster customer for many years and have never requested a refund before. This time, due to a legitimate health reason, I simply wanted to change my seats to enjoy the event safely. Unfortunately, I was misinformed by Ticketmasters own agents, which led me to unnecessarily purchase two additional tickets.This situation was caused by Ticketmasters poor communication, not by my mistake. I am asking for a full refund for the two section 103 tickets.I expect this to be resolved fairly and ************* regards,
Business Response
Date: 05/01/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed your complaint regarding order # 51-13969/NEV. We apologize for any inconvenience you encountered with our **************** team on your exchange request. After reviewing your orders and contacts, you reached out to us on April 2, after you placed your second order on April 1, (51-24747/NEV) which is why they could not accommodate with your exchange request. As a one-time courtesy, the Event Organizer approved your refund. Please allow 5-7 business days for funds to reflect on your **** card.

Thank you for the opportunity to respond and address your concerns
Sincerely
******** *.
Consumer Support Team

Customer Answer
Date: 05/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you so much. Have a great day!

Sincerely,

**** ****
Initial Complaint
Date:04/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I believe that Ticketmaster did not make it clear to consumers that there were Early Bird Tickets available for the ****** ***** - Paid In Memories Tour scheduled on Tuesday, July 1, 2025 because I would've purchased them instead of paying for the General Admission. I purchased three (3) General Admission tickets for $199.50 on Wednesday, April 9, 2025 at around 8:03 AM EST. On the same day, Wed, April 9th I looked for tickets at around 12:00 PM MST and noticed early bird tickets were available so I contacted Ticketmaster to confirm this. Per Ticketmaster, there were Early Bird tickets for a cheaper price than what I paid that should have been available when I first purchased the tickets a few minutes after they went on sale to the public. I only saw the two options available (i.e., General Admission Artist Presale and General Admission VIP Package). TicketMaster denied me any partial refund to match what I would have paid for the Early Bird tickets so I'm seeing if the BBB can help with this. I paid $66.50 per ticket and the Early bird price looks to be $60.00 per ticket. Thank you.
Business Response
Date: 04/30/2025
Hi ***,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
I am sorry for the frustrations you encountered when purchasing your tickets and finding lower price tickets afterwards.
I have provided a one time courtesy refund of the service fees you paid on the order. You should see a refund of $48.00 within 5-7 business days to the method of payment you used when purchasing.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
******* K
Consumer Support Team

Customer Answer
Date: 04/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ***
Initial Complaint
Date:04/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold tickets to ticketmaster on march 10 and they've been holding my payout hostage. they have my bank information, *** submitted at least 3 help tickets but still I don't have my $345. I just need Ticketmaster to pay me the money im owed because they've held my payout indefinitely and with no explanation since for nearly two months. its completely unacceptable.
Business Response
Date: 04/28/2025
Hello Taliajah,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related posting, P5BA3-C60. Looking over your posting I see your posting was created on 3/10/25. The payout is delayed until after the event. You will receive the payment for tickets 48 hours after the event takes place.
Please make sure you have submitted all information to receive the payout without no delay. You can check if you need to submit the 1099 form, you can log into your Ticketmaster account to do so.
Thank you for the opportunity to respond and address your concerns.
Sincerely
****** *.
Consumer Support Team
Customer Answer
Date: 04/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Taliajah ****
Initial Complaint
Date:04/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I listed 3 tickets for sale on Ticketmaster under Listing # CP48E6B05. The shows were for Pulp in ******* on Sep 10, 2024. Two of the tickets sold on Aug 28, 2024 for $228.76 (CAD) and the third ticket sold on Aug 29, 2024 for $114.38 (CAD).I provided the banking information for the direct deposit payment, but Ticketmaster indicated they could not make payment to US bank since the show was in ******. They provided a check (no. ********) for $343.14 CAD but my US bank cannot accept CAD currency. I obtained a Canadian back account and contacted ********************** on 08-February 2025, requesting them to cancel the check and issue the microdeposit payments to confirm my new Canadian account. They assigned a case number - Case ID **************** numerous conversations with Tech support (Feb 23, March 16, April 12, and April 27), they indicate they will escalate and that I should hear from someone within 3-5 days, but no one returns my calls.
Business Response
Date: 04/28/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We deeply apologize that you have not received payment. In reviewing your account regarding posting CP48E6-B05 I have issued a payout to your MC ending in 7270 under order number 54-10538/NY4.

Thank you for the opportunity to respond and address your concerns.

Sincerely,
****** *.
Consumer Support Team
Customer Answer
Date: 05/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have provided the payment that was due to me last August.
Thank you for your assistance in this matter.

Sincerely,

*** ********
Initial Complaint
Date:04/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets for an event on 4/26/2025 and very specifically selected a date for May 18 in *******,**. After completing my purchase and getting confirmation I saw the date was for 4/27 and the event was located in ***************,**. Within minutes I contacted via chat service a representative who directed me to call the customer support line. I spent 50 minutes on a call with a representative named Buga going back and forth on how they cannot cancel and refund my tickets so I can purchase at the correct venue, nor could they transfer my tickets to the correct venue either even though it was the same prices in all locations. She refused to transfer me to a supervisor or another team and told me all I can do is resell my tickets. She then claimed my request for a refund/transfer was denied after placing me on hold for 2-3 minutes. She couldnt provide me a ticket number or any further information besides what she already told me.Ive since opened a case with my credit card company to get this fixed immediately as this was an error that I attempted to correct immediately and received zero assistance!!!
Business Response
Date: 04/27/2025
Hello,

We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear that you purchased tickets for the incorrect city and state for Monster Trucks Live on order 20-43462/NY2.
Ticketmaster is contracted to sell tickets on behalf of the event organizers. We reached out to the event organizer on your behalf regarding the refund request as they set the rules for refunds. We were able to obtain authorization to refund your order as a courtesy. You can expect to see a full refund of $149.85 on your original method of payment.
If you decide to purchase tickets in the future, please make sure the event information, including the city, state, and date are correct before submitting your payment information.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
******** *.
Consumer Support

Customer Answer
Date: 04/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Kenae Poles-*****
Initial Complaint
Date:04/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 19, 2024, I purchased four tickets to attend the ***** ******* Sigo PaLante Tour at the ****************** in *****, *******. The tickets I selected and paid for were for Section 102, Row A, Seats 1-4premium seating directly in front of the co-singer of the main act.Upon arrival, my family and I went to our assigned seats. However, approximately 1520 minutes later, other guests approached claiming the same seats. I showed them my ticket confirmation and the official seating chart, which matched what I had purchased. Despite this, it became clear that the venue had not physically arranged the seating in accordance with the seat numbers shown on the chart used during the ticket purchase.I immediately informed a security guard, who stated that there was nothing he could do and instead gave me a contact number for the venues event office. Since then, I have left between 810 voicemails with no response. As of today, I still have not received any communication or ************* a result of the confusion and lack of assistance, my family and I were forced to sit on the opposite side of the stageaway from the co-singerresulting in a diminished concert experience that did not reflect what we paid for.I am requesting an appropriate resolution, whether in the form of a partial refund, credit, or another gesture that reflects the venues mishandling of this situation.
Business Response
Date: 04/26/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Apologies for any inconvenience you may have experienced. Ticketmaster does not own the tickets we sell, as we are contracted to sell and fulfill ticket orders a specific way. It states on our website, the map above does not reflect availability of tickets. Seating charts reflect the general layout for the venue at this time. For some events, the layout and specific seat locations may vary without notice.
Ticketmaster is contracted to sell tickets on behalf of the event organizers. You agree to the terms and conditions when making your purchase. For these reasons we cannot refund your order. As a courtesy, we have waived your service fees in the amount of $94.80. Please allow 5-7 business days for the funds to reflect your original method of payment used.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
**** *.
Consumer Support Team
Customer Answer
Date: 04/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ***
Initial Complaint
Date:04/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Title: Request for Refund Denied Despite Immediate Contact and Medical Circumstances Complaint:On April 24, 2025, I purchased a ticket from ************************** for the **** **** concert scheduled for July 24, 2025. The order number is #**-31015/NCA.Within an hour of completing the transaction, two significant issues arose:I discovered another ticket available for nearly half the price I paid, with a better angle and closer proximity to the ******** wife, who recently underwent a medical procedure, informed me that she would not be well enough to attend the event.Given these developments, I immediately contacted Ticketmaster's customer support to request a refund, explaining both the change in plans and our medical situation. Unfortunately, I was told that the event is marked as non-refundable due to the policy set by the event organizer.While I understand that some events may be marked as non-refundable, I believe this situation merits an exception due to the urgent timing of my request (within hours of purchase) and our documented medical circumstance.Desired Resolution:I am requesting a full refund of my ticket purchase due to the immediacy of my request, the updated medical condition within my family, and the lack of flexibility despite proactive outreach.Thank you for reviewing this matter. I appreciate your assistance in resolving this issue fairly.
Business Response
Date: 04/25/2025
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear that you are unable to attend your event due to your wife's medical condition.
Ticketmaster is contracted to sell tickets on behalf of event organizers, who also set the rules for refunds.
Our records indicate that we were able to obtain authorization from the event organizer to refund your order 18-31015/*** on April 24, 2025. You can expect to see a full refund of $3,914.60 on your original method of payment within 3-7 business days.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
******** *.
Consumer Support
Customer Answer
Date: 04/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****** Keciciler
Initial Complaint
Date:04/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im writing to request a refund for a ticket I purchased for ENHYPEN World Tour in LA through Ticketmaster's presale. I bought this ticket on April 23rd. This was my first time using Ticketmaster for a presale, and I was unfamiliar with pricing structures. I saw a seat labeled Official Platinum priced at over $900, and, assuming it was an official, fair price, I purchased it.Afterward, I became concerned about the cost, especially since the seat isnt VIP or premium. I later learned that even VIP2 tickets were officially priced at only around $500. I had no idea Official Platinum meant dynamically priced and possibly inflated there was no clear warning or explanation. As a first-time buyer, I feel this was misleading.I contacted both online and phone support within 24 hours of purchase to request a refund, but was told the event is non-refundable. This contradicts what I understand to be Ticketmasters 24-hour cancellation policy in certain cases especially when a purchase was made under unclear **************** a student, and over $900 is more than a month of living expenses. The ticket cannot be resold at this price due to the seat location and inflated cost. I feel trapped by a system that didnt make the risks or pricing strategy transparent.I respectfully ask that Ticketmaster process a refund due to the lack of clarity around Official Platinum pricing and the financial hardship this has caused. I trusted your platform as an official source and hope you can provide a fair resolution.Thank you for your time and understanding.
Business Response
Date: 04/24/2025
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have processed a full refund for you in the amount of $996.50. You will receive the refund within the next 5-7 business days, going back to your **** used for purchase.

Sincerely,
******* *.
Ticketmaster Consumer Support
Customer Answer
Date: 04/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ***
Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 4 pre-sale Beyonc Cowboy ****** tickets in the amount of &*******. Now general sale tickets in that same section are selling for less than half of what I paid. Ticketmaster denies dynamic pricing but they are clearly robbing consumers. I was charged an unfair price and Ticketmaster wont work with me on a fair resolution. I was denied an exchange for an upgraded section (priced less than what I paid) because they refuse exchanges unless I exchange for something priced higher than what I paid. Since they refuse to offer me an exchange, I requested a refund and was denied that as well.
Business Response
Date: 04/24/2025
Hello *******,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Unfortunately, we are unable to offer courtesy refunds. The face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy & Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following: We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price."
Please refer to our purchase policy, linked below, for additional information:
**************************************************************************************** you have any further questions, please let us know.
If you have any further questions, please let us know.
Sincerely,
******* K
Consumer Support Team

Customer Answer
Date: 04/24/2025

Complaint: 23243554

I am rejecting this response because:
The ticket prices dropped severely from the presale to the general sale yet they deny dynamic pricing. Ticketmaster will not allow an exchange or upgraded seat unless I pay more money - even though Im already losing money.

Sincerely,

******* *******
Business Response
Date: 04/24/2025
Hello,
In regards to order 50-51532/***, the fan purchased these tickets as an equal or greater value exchange for a new date. The fan agreed to our all sales final policy that advised no refunds or exchanges. She checked the box that indicated she had read and agreed to the terms of use. This fan has purchased tickets with us for years and is a long time concert goer. They are not ignorant of our terms of use or our refund/exchange policy.
Sincerely,
*******
Consumer Support Team
Customer Answer
Date: 04/25/2025

Complaint: 23243554

I am rejecting this response because:
although I have purchased tickets from Ticketmaster before, I have never seen or accepted terms stating that my tickets purchased would be significantly altered and dropped in price due to dynamic pricing (which Ticketmaster denies) making the customer/consumer lose significant money at no fault of their own and without CLEAR terms stating this malpractice and overpricing used by Ticketmaster

Sincerely,

******* *******
Initial Complaint
Date:04/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An event was cancelled on Ticketmaster on March 25, 2025. Per ticketmaster's policy, I am supposed to receive a refund between ***** days. It has been more than 21 days since the cancellation. I reached out to Ticketmaster support on April 16, 2025 for information on the refund and was informed to wait an additional five business days for a representative to reach out to me, if no one has reached out I was informed to call back in. I reached out to Ticketmaster support again today (April 23, 2025), 5 business days, after my last outreach when I was not contacted. I was informed to wait yet again another 5 business days to call back to request the status of my refund. Ticketmaster is currently withholding my refund with no plans to reimburse me and I would kindly request my refund in a prompt manner.
Business Response
Date: 04/24/2025
Hello *******,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
I apologize for the frustrations you have encountered with obtaining a refund for your cancelled event.
I have processed the refund for order 36-53704/LA2. You should see the refund of $223.95 within 5-7 business days to the method of payment you used when purchasing.+
Thank you for the opportunity to respond and address your concerns.
Sincerely,
******* K
Consumer Support Team

Customer Answer
Date: 04/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Ticketmaster issued a refund shortly before I received your message.

Sincerely,

******* ********* ****

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Ticketmaster Corp is NOT a BBB Accredited Business.