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Find a Location

First Choice Gateway Consulting has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforFirst Choice Gateway Consulting

    Financial Planning Consultants

    Current Alerts For This Business

    Alert:
    According to BBB files, records show that the company has a pattern of complaints concerning consumers alleging being charged multiple upfront fees be enrolled in a mortgage relief program.  On March 13, 2024 the BBB contacted the company regarding our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.

    FTC Guidelines states “It's illegal to charge upfront fees. You can't collect money from a customer unless you deliver – and the customer agrees to – a written offer of mortgage relief from the customer's lender or servicer.” To read more about the MARS rule: https://www.ftc.gov/tips-advice/business-center/guidance/mortgage-assistance-relief-services-rule-compliance-guide

    At-a-glance

    Customer Reviews

    2.6/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    9595 Wilshire Blvd Fl 9, Beverly Hills, CA 90212-2512
    BBB File Opened:
    6/2/2021

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/12/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    I was contacted by 1st Choice Gateway Consulting or First Choice Gateway Consulting and was confused by the initial contact. The woman stated I had submitted an online application though the only online application I submitted for mortgage relief was through the actual ***** Mortgage Relief Program. I asked if this was part of the program and she said "yes, they work with the ***** ********** ******* I had several questions regarding the "Restructuring" program. She said she would send a document and it would go over the program. The document was sent via Adobe Sign. I work with the software program daily and know that I must review the document prior to submitting my signature. When I opened the document to review, my signature and initials had already been applied to a document I had no knowledge of. I was not aware of the verbiage, if there were fees, what obligations I was responsible for, but yet my signature was applied and the Intake Coordinator said that the document did not require any further approval. By me opening the document, it was considered signed and approved. I was to send a check of $900 to them immediately in order for the process to continue and would be contacted by a case manager to finalize the details. I asked if there were fees for the program, the Intake Coordinator stated there were no fee, that this was a federally funded program.I was to receive a phone call from a case manager to go over program details regarding restructuring my mortgage loan. I asked the Intake Coordinator several times, how I could track payments being made to my mortgage lender. She stated that once the packet had been completed with the company that the payments/checks would be submitted to the Hardship Program and sent to my mortgage lender. The $900 check was cashed as I waited for someone to contact me.Today, I was informed that the $900 that is due for the next 5 months ($4500 total) are payments to the company for services and fees not to pay the mortgage.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    James M

    1 star

    07/19/2024

    We were frauded by this company. They sent us a mailer piece about applying for a home mortgage modification program. The mail piece a said they could reduce or mortgage to a $749.83 payment (that would be very nice as we were paying $1,360 per month). We started by signing an agreement and then sent them ALL of our information. They said that if we could pay them a $1,000 payment for 5 months in a row that that would be our new mortgage payment. Well 2 months into the program our lender started to get nasty with no payment. We actually alked with this company on a regular basis and then signed Federal form "Making Home Afforadable Program". We ended up paying 4 $1,000 payments to them ($4,000) an unitl the lender finally filled for foreclosure. The lender then called us a said they were refusing to honoe the loan modification of this company and would proceed with foreclosure prcess to **** our home at auction. We spent $4,000 for a service that would never have been successful in modifying our mortgage. We want our money back as now we owe the lender $7,000 back paymnets plus $500 for their attorney.********

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