Complaints
Customer Complaints Summary
- 216 total complaints in the last 3 years.
- 99 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/21/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm very disappointed. I really thought it would help me because I believe that Dr. ********************** seems so sincere.However Bio complete 3 made me feel bloated and sluggish. My intestines were hurting and I didn't have any appetite. I'm only 124 pounds and I felt like I was 200 pounds!!Business Response
Date: 04/22/2025
I am sorry for any frustration while using the product, results do vary from person to person. For best results we do recommend using this for at least a full 90 days. Keep in mind that you are covered under the 90-day money back guarantee, if you feel the product is not benefiting the way you had hoped, you can reach our customer service team at ************** and a representative would be happy to further assist you with your order. Thank you for reaching out.Initial Complaint
Date:04/14/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I order products from Gundry MD and did not receive all of the products. The one's I recieved did not work. ***** MD has 90 days 100% guarantee on the product refund. I would like get refund on the product I bought. Order # ORD-********* for $412.25, Order# ORD-********* for ******, and Order # ORD- ********** for $135.37 for total of $760.49 dollars.Business Response
Date: 04/14/2025
I am so sorry to hear you did not see the results you had hoped for. I have checked your account and do see that you have been issued Return Authorizations for the 3 orders. Please follow the instructions to receive full refunds for the returned product. Thank you for reaching out.Customer Answer
Date: 04/15/2025
Complaint: 23197683
I am rejecting this response because:
Sincerely,
******* *****Initial Complaint
Date:04/14/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************ hoursCalled ************ about the *** Wellness product I ordered on 1/5/25. The call was not clear, call center, and the individual I spoke with was garbled. The individual placed me on hold and the call disconnected. I called back and spoke with ******. ****** listened to my issues and stated that the return policy for the 90 days guarantee is from date of shipment. How can someone order on 1-5-25 have the product shipped on 1-7-25 and receive on 1-11-25 or 1-13-25 have a guarantee that starts on the ship date but I have no product to use until the 11th or 13th? This type of policy makes no sense. It isnt until I tried to get a refund that I read the policy word for word. I assumed the start date was the receipt of product in hand. Regardless I am requesting a refund at a minimum of $154.25 if not the whole amount of $253.35.Business Response
Date: 04/14/2025
I am so sorry to hear you did not see the results you had hoped for. I have checked your account and do see that you were offered a 30% refund that was accepted and issued successfully for your order. You will see the refund back in your account in 3-5 business days. Thank you for reaching out.Customer Answer
Date: 04/17/2025
Complaint: 23195834
I am rejecting this response because: Gundry offered 30%! 30% of what! $253 which equals $75.90? 30% of $154 which equals $46.20. 30% is not definitive of anything without stating a dollar amount. The original package was $99 and the additional that I did not request but somehow received in checkout was $154. Not a happy consumer.
Sincerely,
****** *********Business Response
Date: 04/18/2025
I sincerely apologize for any frustration. I have checked your account and do see that you have been issued Return Authorizations for your orders. Please follow the return instructions to receive a full refund. Thank you for reaching out, have a great rest of your dayInitial Complaint
Date:04/11/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered one product Bio Complete Three (health capsules) the initial transaction of indicated USD $49.00 was processed and the amount processed was $263.09-AUD and then a second transaction of $359.18 was also processed both without my consent. It lured me into playing some bonus spin discount game and before the game had elapsed both transactions had processed through my bank account-and it was then asking me to spin in another game for step 3- I did not do this as I had already had my funds stolen.Business Response
Date: 04/11/2025
I sincerely apologize for any frustration you have experienced with our online website. We would never want you to feel any mistrust by our company in any way and always want our consumers to feel the benefits of our products. The discounted offers are meant as an addition to your original purchase. We want to be sure our customer concerns are being heard so we have refunded you for the additional order in full as of today. Please allow 3-5 Business Days for those to reflect back to your account. Thank you for reaching out, have a wonderful day!Initial Complaint
Date:04/10/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent the company the following email to ******************************** I only wanted to try MCT Wellness dietary supplement, and that is all that I ordered. Today, however, I received a package with 3 canisters of Proplant Complete Shake. I DID NOT order this.There is no proper invoice in the delivery, so I had to look up on my credit card how much you charged me: $146.58 on 04/03/2025, and $48.86 on 04/07/2025, a total of $195.44!Furthermore, when I called the customer service phone number listed in the delivery, there is NO customer service connected to it, but rather recorded offers for many other things to buy. After wading through the recorded messages, it finally says that GundryMD is not part of the service, and it refers to another phone number which repeats the sa****f your marketing system tricked me into ordering the shake when all I wanted is a one-time purchase of something else, I am furious. I want my money back and I want NOTHING MORE to do with your company. I am reporting you to the Better Business Bureau.Cancel any further orders that you think of sending **** am sending this message in my report to the Better Business Bureau.****** ****Business Response
Date: 04/11/2025
I apologize for any confusion. I have checked your account and do see that you placed a Membership order on 03/07/2025 for the *** Wellness Watermelon Lemonade and single order on 04/03/2025 for the Proplant Complete Shake Vanilla. Nonetheless, I see that a refund has been successfully issued for the order placed on 4/3/2025 . You will see the refund back in your account in 3-5 business days. Thank you for reaching out.
Initial Complaint
Date:03/24/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order February 21, 2025 for 3 items. Only received one. Have called several times and they keep telling they are resending the other 2 items but I still dont have them. ********** and plant omegas have never been received. I either want my products or my money backBusiness Response
Date: 03/24/2025
I want to begin this email by apologizing for the delay in shipment of your order as well as any inconvenience you may have experienced while waiting for this order to arrive. I am sorry to say, due to the popularity of this product and the high volume of orders we have experienced delays. I have checked your account and do see that your orders are being processed. You are able to request the orders to be cancelled . You can reach our customer service team at ************** and a representative would be happy to further assist you with your order. Thank you for reaching out.Initial Complaint
Date:03/24/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 3 bottles of their MCT Wellness. I want to return and get a refund for 2 of the unopened bottles. It does not work as I was led to believe. I cannot get the return website to acknowledge my order number so I can start return paperwork.Business Response
Date: 03/24/2025
I am sorry for any frustration while using the product, results do vary from person to person. For best results we do recommend using this for at least a full 90 days. Keep in mind that you are covered under the 90-day money back guarantee, if you feel the product is not benefiting the way you had hoped, you can reach our customer service team at ************** and a representative would be happy to further assist you with your order. Thank you for reaching out.Initial Complaint
Date:03/19/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Based on Dr. ******** scammy advertisement, I purchsed his Pro Plant shake Product from ****** for $55.95 in early March. Claims included suppport of muscle growth, smooth digestion, increased energy, and wieghtloss. In addition he advocated the avoidance of lechtins, which is product claims to do. However, I have since learned that the *********** states that for most people there is no verified reason there is no reason to avoid dietary lechtins, so the only claim that I could not verify personally is worthless.Business Response
Date: 03/20/2025
I am so sorry to hear you did not see the results you had hoped for. For any assistance with your order please contact ****** Thank you for reaching out.Initial Complaint
Date:03/14/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a bottle for the gut been 12 days. Just want my money back that's all I wanted to sayBusiness Response
Date: 03/17/2025
I apologize for any frustration. I have checked your account and do see that you have been sent tracking information to the email on file. The tracking information also does show the order has been delivered on 3/17 Thank you for reaching out.Initial Complaint
Date:03/06/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called and was told the refund was taken care of and would not be taken out of my account. Also that when they tried to bill me and send more of what I did not want this too was cancelled. THEY TOOK THE MONEY OUT OF MY ACCOUT TODAYBusiness Response
Date: 03/07/2025
I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. I have checked your account and do see that you have been successfully refunded for your order. You will see the refund back in your account in 3-5 business days. I do also show that the membership itself has been canceled. Thank you for reaching out, have a great rest of your day
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