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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Dr. ****** Gundry is failing to resume to my request for a refund. The product was not effective as described.Business response
06/20/2024
We apologize for any confusion regarding our Money Back Guarantee policy. Customers are required to return both the empty containers and any unused formula to receive a refund. However, we understand your situation and have processed a full refund in order to resolve your complaint. We apologize for any inconvenience this may have caused and thank you for your understanding. If you have any further questions or concerns, please don't hesitate to contact us. Thank you and have a great day!Initial Complaint
06/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered this product on May 5th, returned and was never given a refund despite it making me very ill. ORD-********* / GM20436191 with Gundry MD on 05/05/2024.ORD-095293247 / GM20436207 ORD-********* / GM20436212Business response
06/19/2024
We are sorry to hear that the product did not meet your expectations and for any frustration this may have caused. After reviewing your orders, we do not have a record of a return for the order in May 5th. However, to resolve your complaint, we have processed a refund for it today. Additionally, we have refunded the remainder of your orders today as well, with no return needed. Thank you for reaching out.Initial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
*** spent hundreds of dollars with this company and all of my Gundry MD vital reads products have arrived like concrete in a jar. It should be a powder to scoop out. It comes with a scooper which has solidified in the contents of the jar. Ive tried to contact CUSTOMER SERVICE via phone, online and chat and they are requiring money in order to communicate with the company. After all the hundred's Ive spent and you want me to pay to report a product that arrived like concrete instead of a powder. It said my money is refundable; then why even ask for my credit card just pick up the phone and replace your product. I have enclosed photographs of the product. I am requesting ALL my vital reds purchased to be replaced immediately based on the enclosed photo ASAP.Business response
06/19/2024
We apologize for any misunderstanding during our communication. Please be assured that we do not charge for contacting us. Unfortunately, we do not have any records of previous contact from you regarding this issue. Upon reviewing your account, we see that this order was placed on 1/25/2023. As this order falls outside our 60-day money-back guarantee period, we are unable to process refunds or exchanges. Thank you for reaching out.Initial Complaint
06/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received an order of Gundry MD protein powder which had sugar in it ... although he (in Ads) states it is all herbal. I am exceedingly allergic to sugar and had a reaction the minute I took the first few sips. I complained, I received a refund for the order and I cancelled my subscription. I was sent a verification of that cancellation.HOWEVER, 1) I did not receive a refund for the return postage (over $40) AND today, June 13th, 2024, I received a second order of 3 containers. I spent quite awhile try to explain this on two different calls to customer service and I was assured I had been refunded... for this order of today, which of course did not happen since I had not yet made a call about it other than the current speaking ?now". After more rigamarole and repetitions the service simply disconnected. This is indeed a scam. I want a refund (it is $121.) plus postage already spent on original order and return. I am holding on to this for a chemical analysis if necessary and if I decide to **** Hoping not to be bothered but the public should know for health reasons.Business response
06/19/2024
We are sorry to hear that our product did not meet your expectations and for any frustration this may have caused. Refunds have been issued in full for both orders on 5/29 and 6/4 in the amount of $121.95, and your membership has been canceled. Please note that, as per our terms and conditions, we do not cover return shipping costs. Thank you for reaching out to us.Customer response
06/20/2024
Complaint: 21847171
I am rejecting this response because:I am referring to the shipment I received on June 14th. If Indeed that is the order to which they are referring then I shall be glad to receive the refund ... once I actually receive. I also await a refund for the shipping costs of the initial products returned...
AND at least an apology for sending me an additional shipment AFTER I received an email telling me it had successfully been removed from their automatic refills.
Sincerely,
******************************
(please note the proper spelling of my name, with a capital N for ****)Business response
06/24/2024
We sincerely apologize for any confusion regarding our subscription discount-based offers. We understand how frustrating this situation has been for you.
Please be assured that we have refunded both of the orders you received in full.
To clarify, the order you received in **** was shipped on **** 9th, but the refund for this order was processed on **** 4th to the original form of payment used when you called to express your concerns about the subscription.
As previously stated, per our terms and conditions outlined on our website, we do not reimburse or cover costs for return shipping.
We appreciate your understanding and patience in this matter.Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
ORD-********* / GM20698248 Order Date: 06/04/2024 Despite numerous attempts to cancel this subscription i now was billed for another supply. This product made me severely ill and on top of all this I was denied a refund despite advertising a 90 day trial. Absolutely ridiculous!Business response
06/11/2024
I am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund to your order in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out!Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Watched long video of Dr ********************** regarding his product of Bioskin Youth Complex. In the video was told I could get full refund even if I used all 3 bottles I ordered. That if I still wasnt pleased with the product simple return for full refund. I received my order on March 6th 2024 and just finished the last bottle yesterday. I gave it the full try product didnt do anything my skin actually got worse. Called for refund today June 3rd and was told it was past refund. That I only had 60 days to return. Completely a different time period than dr **********************s video stated.Business response
06/07/2024
I am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund to your order in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out!Customer response
06/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
06/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
May 27, 2024, there was an unauthorized charge to my ************ card. This happened in the past. I did not make this order. Also inundating my e-mail with his ads. No way to shut it off.Business response
06/07/2024
Thank you for taking the time to contact Gundry MD today!
I have gone ahead and issued your refund for Sales Order #GM20593343 $121.95 .
ORDER #:
Sales Order #GM20593343 / ORD-*********REFUND AMOUNT:
$121.95
Please allow between 3-5 business days for this to reflect on your bank statement, as the time may vary depending on your banking institution.
In the meantime, please feel free to reach out to us with any further questions or concerns.
Have a great day!Initial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am a customer of ********************** and I am highly dissatisfied with their service. My order number is Order # : ORD-*********. The supplements that I bought from them ended up causing severe side effects and I have tried returning them per their return policy by calling their customer helpline but I always get put on hold or the call terminates. This is very frustrating given that I have to carve out extra time from my already busy schedule as a doctor. This is so unprofessional. I have never had such a hard time trying to return products.Business response
06/03/2024
We are truly sorry to hear about the adverse reaction you experienced while using our product. Your health and satisfaction are our top priorities, and we deeply regret any inconvenience this may have caused you.
We have processed a full refund for your order as requested. You should see the funds returned to your account shortly. If you have any further concerns or need additional assistance, please do not hesitate to reach out to our customer service team.
Thank you for bringing this to our attention, and we apologize once again for any distress this may have caused.Customer response
06/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
05/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I subscribed to their MCT Wellness product to try it. I started receiving ridiculous amounts of it so I went online and cancelled the order. They continue to send it and to charge my credit card $200 every month. The subscription doesn't show in my account anymore either but it continues to order.Business response
06/03/2024
We sincerely apologize for the inconvenience you have experienced due to the recent charges on your account caused by a system error in our partnership with PayPal. We understand how frustrating and concerning this situation must have been for you, and we deeply regret any distress it may have caused.
Please be assured that we have thoroughly investigated the issue and have taken immediate steps to correct it. We have processed refunds for all the previously charged orders affected by this error. You should see the refunded amounts reflected in your PayPal account shortly.
We are committed to providing you with the best possible service and ensuring that such errors do not occur in the future. Your satisfaction is our top priority, and we greatly appreciate your understanding and patience as we resolved this matter.
Once again, we sincerely apologize for the inconvenience and thank you for your continued support.Customer response
06/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
05/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I'm usually skeptical about supplements that are expensive but since this product advertised a 90 day 100% money back satisfaction guarantee, no questions, no hassles, I thought why not give it a shot. I take a lot of single dose supplements and thought if I could get rid of those and only have to take 3 capsules a day, that would be wonderful. After trying for a couple of months, I noticed that I wasn't sleeping as well and my bowel movements had become problematic. After emailing Gundry MD wanting a refund, they sent me a document to print to place inside the return box. No where did they stipulate that I needed to return empty bottles, which I no longer had anyway. Who saves empty bottles and why would I need to return them? That makes absolutely no sense at all. If I am returning the product, I'm obviously not satisfied with it, all of it, not just the bottle I had left. Does this sound like no hassles to you? Of course I found all this out after they received my return and only credited me 1/3 of what I paid. When I called to find out why, it was because I didn't return the other two empty bottles I no longer had. Can you say SCAM? I should've known better. It's so disheartening that you really can't trust much anymore because integrity and good business practice has become a thing of the past. I'm sure I'm not the only one this has happened to and that's how they get out of refunding customers in full. Shame on you ********************.Business response
05/31/2024
We are so sorry to hear this did not make for a good fit and for any frustration caused while working with our **************** teams. Our Return Policy within the Terms and Conditions listed on our website does state the consumer's responsibility in return shipping. You can view this at *************************************** . We apologize for any inconvenience this may cause, as a one time courtesy we have refunded your order back in full. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day!Customer response
05/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Contact Information
Customer Complaints Summary
177 total complaints in the last 3 years.
58 complaints closed in the last 12 months.