Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Gundry MD to advise them that I used their product and it did not work for me. Since it has a 90 day refund policy, I requested a refund. They appeared to agree to a full refund but requested I send back the only empty container I had left . I asked if I could just take a picture of the information they need for their records , but they never responded to two emails . I tried to explain that I have been ********************************************* and that that this was a better option than returning the container. I want my refund . Please help .

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 5, 2022/12/19) */ Hi there! I apologize for any frustration this may have caused you. I have checked your account and do see that you have been successfully refunded for three orders. There is no need to return anything back to us. You will see those refunds back in your account in 3-5 business days. Thank you for reaching out.

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First time trying to order from the website for ****** MD Lectin Shield. I ordered one bottle. A message then popped up asking if I wanted to order 3 additional bottles at $84.00. I selected yes. The same message popped up again for 3 additional bottles. I assumed my original response did not go through. I was never offered the chance to review my complete order prior to authorizing a charge to my credit card. I did immediately send a request to customer service for the last 3 bottles at $114.00. Their purchasing practices are sneaky and misleading. I will not be ordering from them in the future. I just want a refund. I noticed there are many other complaints filed for this exact reason. They need to change their underhanded purchasing scheme. Not customer friendly!

  Business Response

  Date: 12/14/2022

  I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. The discounted offers are meant as an addition to your original purchase. We want to be sure our customer concerns are being heard so we have refunded you for each order in full as of today. Please allow 3-5 Business Days for those to reflect back to your account. Thank you for reaching out, have a wonderful day!
  

  Customer Answer

  Date: 12/15/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  I appreciate the refund. But you should still give customers the chance to review the entire order prior to the actual purchase. It is misleading at best.

• Initial Complaint

  Date:12/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempting to get the best price for the dark spot remover, I tried various promo codes, and ended up accidentally authorizing twice, four payments of $22.50. Both those PayPal authorizations went through. However, my order was not processed on the Gundry site, because it said that I had already use the promo code ******* 25. I stayed in a chat provided on their site, but the customer service person, although being very polite, could not remove my account. She said that was because I did not have a ********** address. So, what I really would like to do, is to order the dark spot remover for $30. If that's not possible I would like my account deleted from the site.

  Business Response

  Date: 12/07/2022

  I sincerely apologize for the frustration this has caused you. The coupon code provided would apply to the regular price of the item. The price you are seeing on MyAccount is an already discounted price. I have sent you additional information in a separate email regarding the status of your MyAccount. Thank you for reaching out.

• Initial Complaint

  Date:11/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I printed a receipt for 3 bottles of Gundry MD ************ at the time of online order. I paid my *************** card $143.28. My card was billed an additional $747.41, a total of $865.74. A damaged wet box included substantially more product than I ordered. In accordance with instructions on their enclosed packing slip (Order number **************************), I emailed them about the discrepancy 2 weeks ago. I was promised a reply within 24-72 hours. No reply was ever received. I request full refund and free return shipping

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/08) */ I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. We would be more than happy to help you with a resolution. I have checked your account and do see that you have been successfully refunded for all additional orders on 11/26/2022. You will see those refunds back in your account in 3-5 business days. Thank you for reaching out. Consumer Response /* (3000, 7, 2022/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) They say they have issued credits but they have not appeared on my account in more than five business days. Based upon many similar responses on your site the best I can say about this company is there are some very system issues that are causing erroneous shipments which it appears they will correct after the fact Business Response /* (4000, 9, 2022/12/19) */ I do see all refunds were processed successfully on 11/26/2022. Refunds would take 3-5 business days to reflect back into your account. I would highly suggest contacting your financial institution to confirm your refunds. I have sent you a separate email with information on the totals of the refunds as well as the last 4 digits of the card the refunds were processed on. Thank you again for reaching out.

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 bottles of ************ online on about 11/01 and was also charged for additional products at on a separate order during the same transaction. I was given no chance to review my final charges or any of my order beforehand, nor did I get to review my billing and delivery addresses. They just placed an order without letting the customer review any of the details of their order! Once I realized I had been duped, I was going to call their customer service **** but it very late and they were not answering their phones. So, I sent an email immediately.I tried calling customer service the next day but was on hold for 45 minutes before I realized no one was going to answer. I even tried calling back the next day after that but was out on hold for 30 minutes and I had to give up again. I finally got an answer days later to my email just restating my problem with no solution or offer to make it right.So, multiple orders were charged, and it was sent to my billing address instead of my shipping address because I was not able to review my order/ Therefore, I had to end up paying more shipping charges to get a friend to ship it to me. The checkout "process" lead me to think that I was purchasing 5 bottles at a discount rather than two separate orders for 3 bottles per order. I was goaded into purchasing additional items without clear notification that an order was already placed. This is a very misleading way to conduct business. I was very excited to try the product but at this point, would just like a full refund as these practices lead me to believe that I cannot put any trust in this company. What a sneaky way to run a business. Tricking customers is a poor business practice.

  Business Response

  Date: 12/08/2022

  I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. We would be more than happy to help you with a resolution. I have issued a refund to your last two orders in full which should reflect back to your account in 3-5 business days. Thank you for reaching out!

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov.20 2022 st about 8:20pm I was looking at one of Dr. GUNDRYS ADS on my phone and sat my phone down and**************************** picked up the phone and was pushing the buttons. Thins racked up 3 orders I did not want . One order was $97.71, $54 32, and $125.51. I did however place a order for $48. 88 with card ************** on my ******** card I need these 3 orders credited back to my account asap. Thank you LISA WENTHOLD **********************

  Business Response

  Date: 12/19/2022

  Business Response /* (1000, 5, 2022/12/02) */ Hi there! I apologize for any frustration this may have caused you. I have checked your account and refunded the additional orders that were processed. You will see those refunds back in your account in 3-5 business days. Thank you for reaching out.

• Initial Complaint

  Date:11/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one bottle of bio 3 online 11/15/2022 and was also charged for other items on a separate order during the same transaction. I was given no chance to review my final charges and do a final confirmation before multiple orders were charged. before being able to get to the confirmation page, I was originally going to purchase only one bottle. I was goaded into purchasing additional items without clear notification that an order was already place I contacted customer support on 11/15/2022 and received notice advising them of the mistake it was never my intent to spend over 200.00. The company was advised that they were not authorized to charge my card for the cancelled items. On 11/16/2022 I called in and was given a refund for the unwanted items. On 11/17 /2022 my card again was charged without my consent for the same items that were cancelled., I was going to keep the one bottle of bio 3 which I have yet to received even though I have an email stating the the order was received along with return labels for the cancelled products which has never been received. because of this deceptive and misleading practice I can not trust that the company has a good product.. I have never placed any order where you were unable to see what you were purchasing and the total before placing the order This is a very misleading way to conduct business. Based on the complaints for the same issues you would think that the company would change this so that customers can see what they are clearly purchasing and the total before the order goes through and cut down on complaints

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 5, 2022/12/02) */ I sincerely apologize for any frustration you have experienced with our online website. The special offers are added in addition to your order. We would never want you to feel any mistrust by our company in any way. I have checked your account and can confirm that you were refunded for the additional charges. Those refunds may take 3-5 business days to reflect back on your account. I also see that we sent an additional shipment to you due to the fact that you did not receive the first shipment despite tracking information stating the order was delivered. Thank you for sharing and for your feedback, we always strive to improve our company any way we can based on the reviews from our consumers. Consumer Response /* (2000, 7, 2022/12/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gundry MD, Beverly Hills, California sold me a product called MCT Wellness for weight loss. I purchased a six month supply for $257. I took the supplement for six months and lost no weight. I have supporting documentation from my doctors office for reference. I contacted Gundry customer support. After waiting over 90 minutes on hold, I told the agent my situation and that I would like a refund. The customer service representative informed me that they only give refunds 90 days after purchase. I told him that I purchased a 180 day supply to give the product a fair chance for weight reduction. I originally wasn't going to pursue this situation, but I decided to file this complaint because it's JUST NOT RIGHT!!!!! I purchased a 180 day supply and should be reimbursed after it not working as advertised after the 180 day trial period.

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 5, 2022/11/15) */ I am sorry for any frustration this may have caused; results vary from person to person. Nonetheless, a refund has been issued back to you in full as of today and you should see that reflected back in 3-5 business days. Thank you for reaching out with your feedback, we appreciate it!

• Initial Complaint

  Date:11/05/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product online using ******. ****** says the order went through and they have received my payment. But the Gundry MD website put up a page that said: "Oops! We had a technical error. Our team is working to fix it right now. In the meantime, please call ************ to ensure your order is processed correctly. We apologize for any inconvenience. Thank you for joining the Gundry MD family!" So, I called the number. Got put on hold, listening to various hard sell messages about how to save more money by joining this or that club. Eventually hung up, because it just felt like this web page message had NOTHING to do with any technical error, but was just "phone bait" to get me to listen to more marketing propaganda. I'm sending you this complaint because I don't know how to actually determine whether there was a technical issue in the first place, and I'm hoping the company can assure me that my order has been correctly processed.

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 5, 2022/11/09) */ I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. I do see you have successfully placed a one time purchase using*******. I have sent a confirmation email of your order details. Thank you for sharing and for your feedback. Consumer Response /* (2000, 7, 2022/11/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business claims to have a 100% money back guarantee. Well their product made me feel sick so I decided to return it. The minimum amount to ship it all back was $25.20 - I should not have to pay for that

  Business Response

  Date: 11/08/2022

  I apologize for the frustration you experience with our customer service team. Our Return Policy within the Terms and Conditions listed on our website do state the consumer's responsibility in return shipping. You can view this at ***************************************. We want to be sure our customer concerns are being heard so we have refunded you for each order in full as of today. Please allow 3-5 business days for those to reflect back to your account. Thank you for reaching out, have a wonderful day!
  

  Customer Answer

  Date: 11/14/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  If your product was truly risk free I would not be at a $25 loss right now. You should provide a shipping label for returns if you truly want to back this fake product. I should not have to pay to return your product to you.

  Business Response

  Date: 03/10/2023

  We understand you are not satisfied with the responses we have previously provided or the refunds we have issued. This is, however, the remedy we can provide for your complaint.Please refer to our websites terms and conditions section for more information. Thank you.