Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased products under the order number Order # : ORD-********* Over ****** Australian which is ****** USD. The order was sitting in Pending Fulfilment since the 6th April, when i call **************** they have generic response which is give it 24 days. This happened on the first order i placed and i had to wait 3 months for the products. Now i look at my account and my order has been cancelled with no communication .. I am beyond annoyed and so disappointedBusiness response
05/03/2024
We sincerely apologize for the delay in your order. To compensate for the inconvenience, we processed a partial refund of 30% on 4/22, amounting to $83.31 USD. Additionally, we have reshipped your order, and a full refund for the remaining amount has been processed as of today.
Please allow 3-5 business days for the refund to reflect back in your account. We appreciate your understanding and patience.Initial Complaint
04/25/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I purchased 3 bottles of probiotics. Their website states no questions and no hassle return after 90 days if for whatever reason no satisfactory. Nowhere does it state you need to return empty bottles. The product didnt work for me and therefore I contacted this business for a full refund today and was denied this refund because they want me to send them back empty bottles. So much for the no hassle no questions policy. This company is a fraud.Business response
04/30/2024
Thank you for reaching out to us regarding your refund. After reviewing your case, we can confirm that you consented to the 30% refund option, which was processed on 4/22/2024, totaling $43.93.
Upon further consideration, we have approved the remaining balance of $102.51 to be refunded to your PayPal account. This refund has been processed on 4/23/2024. These usually reflect within 3-5 Business days.
We would like to remind you that our Return Policy states that if you are within the Money Back guarantee period, you will receive a return authorization number (RA #) and shipping instructions for your return. Additionally, you will be responsible for any shipping charges incurred in returning the Product(s).
For further details, please refer to our Return Policy at the following link: ***************************************.
If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your understanding.Customer response
05/03/2024
Complaint: 21609876
I am rejecting this response because: I never consented to the 30% and have an email stating I do not consent. This company is clearly lying, once again. However, the complaint can be closed as I did receive my refund when I disputed it with my bank.
Sincerely,
***************************Initial Complaint
04/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased the olive oil in a promotional offer. I got 4 bottles which cost me a lot but thought if it was as good as stated then I would be able to go through them quickly. I opened a bottle and it was rancid. Then checked the other bottles and they were also. The date on all bottles showed it was not expired. I called and they wanted me to return the bottles at my cost. It would be an enormous shipping charge for me which basically would leave me with a very little refund. So there was no reason to do it. Now I am left with 4 bottles that need to be thrown out. And I am out a lot of money.Business response
04/19/2024
We sincerely apologize for the inconvenience caused by the issue with your product. After reviewing your purchase history, we noted that the purchase was made in July of 2023, and a return authorization was sent to you in August of 2023.
Regrettably, due to the dates of these orders, we are unable to process a reshipment. However, we have promptly processed a refund for both orders. Please allow 3-5 business days for these refunds to reflect back to your account.
If you have any further questions or concerns, please do not hesitate to contact us. We value your satisfaction and hope to serve you better in the future.Initial Complaint
04/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Purchased product 2/15/24 from Dr ********************** for $139.85. Order #ODR-092697003/GM19691583 Used 2 containers with difficulty. Returned 3rd unopened container for full refund. Only refunded amount for 1 container. Was not told to return empty containers. I put the used containers in recycle after emptying. The company should let you know to return empty containers. I would appreciate a full refund.Business response
04/19/2024
We apologize for any confusion regarding our Money Back Guarantee policy. Customers are required to return both the empty containers and any unused formula to receive a refund. However, we understand your situation and have processed a full refund for the remaining amount to resolve your complaint. We apologize for any inconvenience this may have caused and thank you for your understanding. If you have any further questions or concerns, please don't hesitate to contact us. Thank you and have a great day!Initial Complaint
04/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
You have the information. I've called 3 times, was hung up on twice, and led through the most ridiculous website jargon, with NO conformation of my order.Do better!Business response
04/19/2024
We are so sorry to hear of the experience and want to ensure a resolution is made for you today so we have issued a refund to your orders in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out!Initial Complaint
04/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Do to my health problems I need to make an appointment with Dr. ********************** in ***************************, on the occasion he receives there. Unfortunately the address provided on Internet and elswhere is not a current one. It has been relocated recently. New location is not provided anywhere and information how to find it is nowhere. My problem exist already two or more months and medical doctors cannot help.I am 91 years old and I am not able to travel ***************** where his home office is located.Please help me, by providing his occasional practice address in ********************, ******************, ***********Thank you,****Business response
04/10/2024
We apologize for any inconvenience.
If you were looking to reach out to Dr. ********************** the only contact information we are authorized to provide is at the International Heart & ************** in ************ or *************, **********, please contact his office:
************** or ****************************
Should you have any other Gundry MD product questions or concerns, please feel free to call us at **************. We would be happy to assist you to the best of our ability!
Have a wonderful day!Initial Complaint
03/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On January 30 I ordered Coconut Bars from Gundry M. D. I was charged through my PayPal account and received an email telling me about the charge from PayPal. I never received any kind of confirmation from Gundry about the payment or my order but I did continue to get all kinds of promotional emails from them. Last week, end of February I get a message asking me how I liked the product. I called them because I never received any confirmation that they even got the order and I certainly could not tell them how I liked it because I did not receive it. Customer service told me the product would be sent out and that I would get an email confirmation. Still no email confirmation and still no product and it is now March 4. I tried to call again today but the message said their systems are down. I chatted and the message back was they could not help me because their systems are down. I feel like this company and their products some kind of scam.Business response
03/08/2024
We sincerely apologize for any frustration you experienced with the ordering process and when interacting with our customer service teams. Please know that our warehouse has been diligently working to expedite order processing. We have processed a full refund for your order today, and you should see the refund reflected in your account within the next 3-5 business days. Thank you for bringing this to our attention, and we appreciate your patience and understanding.Customer response
03/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
03/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered ONE bottle: DRGBIOC3Gundry MD Bio Complete 3 - 60 Capsules1; on 2/23/2024; Money deducted from my account immediately. 2/25/2024: received an email that states, "Your Order ***-092951142/GM19769234 is being packed and prepped to leave our warehouse and will ship within 48 hours." So, I was even given a tracking number: TRACKING #************************** The first email sent to me stated it was being shipped via ***** the second response told me to go to *** (with same tracking number). Well, neither website had any record of receiving the package at all much being in transit as the second email to me stated (2/28/2024). Today, 2/29/24; I was emailed to track the same number on the *** website, I did, and *** still has not received the package! Mind you, this is already 5 days after the order, and definitely more than after the ******************************* I have asked for a full refund of my $58.75.Business response
03/06/2024
We sincerely apologize for the delay in delivering your order and any inconvenience this may have caused. We understand how frustrating it can be to wait longer than expected for your products.
We see that you received a 30% refund on 3/1/2024. To further compensate for the inconvenience, we have processed a refund for the remaining amount of your order. This refund should reflect in your account within the next 3-5 business days.
We are committed to improving our shipping process to prevent such delays in the future. Thank you for your understanding and patience.Customer response
03/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
M DInitial Complaint
03/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a 6 month supply of Gundry MD MCT Wellness Raspberry Medley - 6 Units.I ordered on a Subscription, expecting a follow-on shipment in about 6 months.I got an email confirming my second shipment 1 month after the initial order - for another 6 month supply,I contacted Gundry MD and was told "this is the way our system works." So they systematically ship excessive product, thereby grossly overcharging the customers for their products. Message from Gundry MD: Please keep in mind, the cost of return shipping is the customer's responsibility, and all empty or full containers must be returned in order to receive a full refund.So they shipped a product I neither needed or wanted, and want me to pay to give it back.And they have the nerve to call this 'customer service..'Totally dissatisfied with Gundry MD performance.Business response
03/06/2024
We deeply regret any inconvenience you may have experienced with the ordering process and in your interactions with our customer service teams. We are committed to resolving this matter promptly and to your satisfaction. A full refund for your last order has been processed, and there is no need to return the product. The refund should be reflected in your account within 3-5 business days. Additionally, your recurring has been canceled as well. We appreciate your understanding and thank you for bringing this to our attention.Initial Complaint
02/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On October 22, I purchased 3 ********** of ******** Complete shake, online from Gundry MD. This was my first order with the company, and intended to be a one time purchase to evaluate how the product worked, tasted, etc. after receiving the initial order, the company repeated this shipment and charge to one of my infrequently used credit cards. This occurred in November, December, and January. Due to multiple issues with holidays, illness, and large number of people in the household, I did not realize this shipment and charge was occuring monthly, for several months. In February, I located the customer service number and got the to stop the subscription. My issue is that the website and ordering system did not make it clear that the order would be recurring. I certainly would not voluntarily sign up for monthly shipments of goods to my house. I use computers all the time and order from a variety of sites; so the problem is not my computer literacy. I am sure that somewhere, somehow, there was a reference to monthly subscription that I missed. I submit that it is not clear enough, or perhaps the default setting or something like that. In any case, I did not knowingly authorize ordering a large amount of product like this every month.Business response
02/27/2024
We sincerely apologize for any frustration with the ordering process and when working with our customer service teams. The discounted offers are meant as a subscription price only. We want to be sure our customer concerns are being heard so we have refunded you for the 3 additional orders in full as of today. Please allow 3-5 Business Days for those to reflect back to your account. Thank you for reaching out, have a wonderful day!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
177 total complaints in the last 3 years.
54 complaints closed in the last 12 months.