Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/14/22, I attempted ordering one jar of Vital Reds online. During the process of ordering, many offers and discounts pop up. Ended up being charged $167.45 for 5 jars of the same product. No opportunity to review the cart before placing order. No purchase confirmation button. And no option for canceling, only a telephone number that I called and they were closed for the day. I communicated the issue with the contact form online that same evening (never got a response). I called again next morning and they say the products have been shipped and there is nothing they can do. Is this a scam altogether?

  Business Response

  Date: 09/23/2022

  Business Response /* (1000, 5, 2022/09/20) */ Hello there, I sincerely apologize for any frustration with the ordering process and for any inconvenience it may have caused. We would never want you to feel scammed by our company in any way. Due to the confusion with our ordering process I have gone ahead and refunded your two orders. Please allow 3-5 Business Days for those refunds to reflect back to your account. Thank you for reaching out! Consumer Response /* (2000, 7, 2022/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several Dr. Gundry products. There were issues with them shipping them to me and they could never get my order right. There was no one in customer service to talk to. I finally received some of the products and not a single one did what they advertised. There were a lot of false claims on things the supplements would help with. What they really did was made me extremely sick! The bio complete smelled rancid. It tasted like you were putting a dead animal in your mouth and the overwhelming sickness that followed was so extremely painful. All the supplements made me bloated, sick, fever, chills, vomiting, diarrhea, constipation, stomach cramping, major digestive issues. None of them helped in any way. The cost of the supplements was $166.85. 2 seperate orders.

  Business Response

  Date: 09/22/2022

  Business Response /* (1000, 5, 2022/09/14) */ I am sorry for any frustration while using the product, results do vary from person to person. Some experience what is referred to as die off issues. Die-off symptoms occur when the bad bacteria inside of your body is killed off. The bacteria releases toxins which your body does it's best to rid itself of, resulting in some unpleasant but short-lived side effects. Most customers do not experience this, but some may, depending on how much bad bacteria is inside your body. I understand this is a frustrating and undesirable results from using the product. We have issued a refund on your previous orders, you can expect the refund credit to reflect within 3-5 Business days. Consumer Response /* (2000, 7, 2022/09/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I accept the refund

• Initial Complaint

  Date:09/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gundry products is a total scam. They infiltrated the email of my aunt with dementia and scammed her out of thousands of dollars for sugar pills and chia seeds. I have spoken with them more than once and they said her email and contact information would be removed. But within the last 48 hours- they took 4 orders from her for over $1000. I have had to cancel the one remaining credit card we have allowed her to have and now have to dispute more fraud. These people are bad news and I hope their karma catches up with them some day. Stay away from anything they offer.

  Business Response

  Date: 09/26/2022

  Business Response /* (1000, 5, 2022/09/13) */ I want to thank you for speaking with me on the phone today and making sure the issue has been resolved. I once again would like to apologize for any frustration this has caused and can confirm that your aunt will no longer receive emails or text messages from our company. Thank you so much for reaching out about this.

• Initial Complaint

  Date:09/03/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a quarterly magazine subscription for $4.50/quarter. Since I have been charged $4.50/month since August 2022 with no magazine delivery even though my account shows it was shipped but the postal service has no record of mailing. In the past month I have sent 2 email inquiries with no response and called the customer service number twice during the operating hours listed on the website and waited for 15 minutes each with no response. The Chat function referenced in the website is not showing available. However I get 5 marketing emails/week.

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 5, 2022/09/08) */ Hello, I'm so sorry to hear of the inconvenience caused by the recurring order for the magazine. As of today, I have refunded you back for the two orders that have been charged the $4.50 the refunds should reflect back in your account within 3-5 business days. At this time we do not have the magazine available and will get this information passed along. At this time I have also cancelled your recurring order for the magazine to avoid additional charges from processing and not receiving the magazine. I hope you have a great rest of your day. Consumer Response /* (2000, 7, 2022/09/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the refunds. I am concerned for other customers that the magazine is still showing for sale on the website. Gundry did not respond to why the customer service emails were not responded to. I am likely not to order from this company again which is unfortunate.

• Initial Complaint

  Date:09/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was considering using their product Bio Complete 3, by way of my cell phone. I initially wanted the 1 month offer of $49.95, then it stated WAIT, I could get three for $89.95 and the one for free. I was thrown a prompt for another offer for different product but declined. I filled out the billing form and shipping address, but before I decided to hit SUBMIT for completion, I decided to look for any reviews. I had quickly found that there were over two hundred complaints of getting continuous unauthorized scammed additional charges to persons cards for future ongoing product. I then checked to make sure I had not no emails to confirm there were no transactions, as I figured I was safe since I never hit the SUBMIT area, and no charges should had been authorized. Apparently while I was searching for reviews, Gundry MD emailed me to let me know "my low introductory price for Gundry MD Bio Complete 3 has been temporarily RESERVED", and not stating I ordered it. Just to be sure, I called my card company (****************, luckily) and they indicated that there were two pending charges for Dr. Gundry in the amounts of $107.13 and another for $54.13. I explained my case of unauthorized charges from that company and that I read so many bad reviews that it was indeed a scam, in which my card company immediately cancelled both transactions.

  Business Response

  Date: 09/26/2022

  Business Response /* (1000, 5, 2022/09/07) */ I sincerely apologize for any frustration with the ordering process and for any inconvenience it may have caused. We would never want you to feel scammed by our company in any way. I have gone ahead and refunded your two orders. Please allow 3-5 business days for those refunds to reflect back to your account. Thank you for reaching out and we hope you have a good day. Consumer Response /* (3000, 7, 2022/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, I do not accept their response as they consciously and continuously repeat the same bad business practice as I have read on several different reviews that were exactly like mine. That is terrible policy that Grundy MD employees are trained scam potential customers out of their money directly out of their credit card accounts and Grundy MD holds no accountability whatsoever for it other than a mere insincere apology only to repeat the same actions with no repercussions. I'm not the first one and I'm not the 10th one,and I won't be the last 1000th one unfortunately. Jabbing into somebody's unsuspecting accounts and the amounts that they have no idea what they are going to be charged for even after so many persons have called in and requested cancellation of future Products and charges, this company still remains to get bad reviews consistently without remorse. That's just bad business altogether, no thank you,*************** Business Response /* (4000, 9, 2022/09/13) */ I am sorry to hear you are not satisfied with the resolution made. The purchase in question was fully authorized online during checkout. Our position is not to argue with our customers when they have misunderstood their order, which is why we opted for a swift refund to resolve the concerns you had. This does not mean any deceitful practices took place. The offers presented to you during checkout are optional, with a yes or no button to click. If yes is clicked, an order is submitted and payment is processed. Again, we're sorry these offers were unclear to you and for the frustration you felt. This was not our intention. Gundry MD takes these complaints and reviews seriously and we always want to ensure our customers are satisfied.

• Initial Complaint

  Date:08/31/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription for Vital Red in June or July 2021, via phone. They continue to ship orders and charge my credit card. I was even assured that my credit card information was removed. I have repeatedly called and spoke with their staff and was assured that this would not happen again, now after the 3rd time they shipped out this same item, I called them again. They still send it out this order and are expecting me to return it after it arrives. This is absolutely unacceptable. I even received an email April 4th, 2022 that no further orders will be send, unless I order them. I never placed an order and they keep sending them. This needs to stop as my time and health are very valuable to me. Please help.

  Business Response

  Date: 09/12/2022

  Business Response /* (1000, 5, 2022/09/07) */ I am sorry for any frustration this may have caused you. I have confirmed that your recurring order is cancelled and you will no longer be billed. The most recent order has been refunded and you should see that reflect back into your account in the next 3-5 business days. Please do not worry about returning the order back to us. I understand you have reached out multiple times to have the membership cancelled. Thank you so much for reaching out about this. Consumer Response /* (2000, 7, 2022/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered ***************** products from Gundry MD. Tried them and thought ok but not worth the money so would not order again. Yesterday, August 16 (ten hours ago, in fact), I received an email notifying me that they'd billed me for another round of products, this time one that I had not ordered. I in no way signed up for a recurring billing situation but they seem to have put me in one in any case. I would like the recurring billing to stop and the last amount billed without my permission ($172.12 ***) to be refunded and any shipping about to take place due to that payment to be stopped.

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/08/18) */ I am so sorry for any frustration this may have caused. I can assure you that the membership has now been cancelled, I have sent you an email with confirmation. I have also gone ahead and refunded the recent order and prior order due to exchange rates. These refunds should reflect back into your account in the next 3-5 business days. Thank you for reaching out, have a great rest of your day!

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order July 1, 2022 for 1 bottle of Bio Complete 3. The order said nothing on it about it being a recurring order, until I got the confirmation email. Now 1 month later I received another bottle and another $47.76 automatically charged to my acct. I feel like this is a deceiving practice, and would like to return both bottles for a refund. I tried calling their number and can't get through.

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/09) */ Hello, thank you for reaching out about your situation. I do apologize for any frustration this may have caused you. I have gone ahead and refunded both orders for you, no need to send anything back to us. You can expect to see the refund reflect back to your account in 3-5 business days. I have also cancelled your recurring orders to avoid any additional orders from being sent to you. Consumer Response /* (2000, 7, 2022/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company refunded both orders and canceled the subscription to prevent any further orders.

• Initial Complaint

  Date:07/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started to order the item but never submitted it. I never received an order confirmation. I contacted PayPal to make sure it wasn't processed and then a few days later I receive a shipping notification. I contacted them immediately and explained I didn't place the order. He stated since there was a tracking number already it was at the post office. I said I didn't want it and there is no way it was already picked up. He said I could return it or if I wanted to keep it he would refund 40%. I said no - I do not want it. I had him set up a return authorization at that time. I still have not received the item and tracking shows only a label has been made. It hasn't been picked up yet. I now have to pay return shipping and wait for a refund because they wouldn't cancel the order I NEVER placed!!!! They are con artists!!!! I want a refund and return shipping reimbursed because this could have been completely avoided! This is fraud!

  Business Response

  Date: 07/28/2022

  Business Response /* (1000, 6, 2022/07/25) */ I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. We want to be sure our customer concerns are being heard so we have refunded you for your order in full as of today. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day! Consumer Response /* (2000, 8, 2022/07/22) */ Please close the case. I placed yet another call to customer service today and was able to get a credit to my account.

• Initial Complaint

  Date:07/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Gundry renew, 3 month supply on a one off payment. Low and behold I've been billed another two time with another 6 month supply. After contacting customer service they advised I got the cheaper price because I subscribed to the VIP club. I wrote back because I still have the email asking me to join the VIP club after last purchase, I don't know whether the product is even working but I'm seeking refunds for the second and third transactions due to being done without consent. Not very happy and after reading the amount of complaints, feel very much scammed!

  Business Response

  Date: 07/19/2022

  Business Response /* (1000, 5, 2022/07/13) */ I sincerely apologize for any frustration with the ordering process and for any inconvenience it may have caused. We would never want you to feel scammed by our company in any way and always want to be sure either feel the benefits of the products or take advantage of our Money-Back Guarantee. I have gone ahead and refunded your original order. Please allow 3-5 Business Days for those refunds to reflect back to your account. Thank you for reaching out! Consumer Response /* (2000, 7, 2022/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) They responded and refunded all purchases made