Complaints

This profile includes complaints for Beverly Hills MD's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Beverly Hills MD

  8383 Wilshire Blvd Ste 800 #800 Beverly Hills, CA 90211-2440

  
• 

  Beverly Hills MD

  23251 Mulholland Dr Woodland Hills, CA 91364-2732

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Beverly Hills MD deep wrinkle filler and it broke my face out in red bumps that bled. I have called several times to send product back and get a refund but they dont answer phone.

  

  Business Response

  Date: 03/29/2023

  I am sorry for any frustration while using the product, and when working with our customer service teams. Results do vary from person to person. . Nonetheless, a refund has been issued back to you in full as of 3/17/2023 and you should see that reflected back in 3-5 business days. Thank you for reaching out with your feedback, we appreciate it!

• Initial Complaint

  Date:03/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this dont work you cant feel it tighten to it nothing but some cheap Orion The z every hill logo is bull it dont make it work it weak runny they have more work to the protuct my money

  

  Business Response

  Date: 03/14/2023

  I am sorry for any frustration this may have caused; results vary from person to person and may take up to ***** days to show. Nonetheless, a full refund has been issued back to you as of 2/9/2023 that reflected back in 3-5 business days. Thank you for reaching out with your feedback, we appreciate it! 

• Initial Complaint

  Date:03/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 Wrinkle Fillers. My order # is BH7402694. I have tried to contact Beverly Hills MD as the product made my skin break out. I cannot reach them for my refund as I am still within the 60 day return policy. I am thinking this is a scam. How can I get my refund when I cannot get through to this company. Please advise.

  

  Business Response

  Date: 03/14/2023

  I am so sorry to hear you did not see the results you had hoped for, to ensure your purchase is honored by the money back guarantee provided I have refunded you for your order and you should see that reflect back in the next 3-5 business days. We appreciate you reaching out and providing your personal experience and feedback with us.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/3/23 I ordered the 6 bottle's of Derma repair complex capsule's After taking them for a few weeks, I had an allergy episode that sent me to the hospital with a swollen tongue and glands. I have been trying to contact them with no results. I am put on hold and never get to speak to a person.If I remember correctly I paid one hundred ninety seven dollars for the six jars. Before I finished the first month the company has already sent me another six jars.I would like to opt out and be reimbursed for the initial payment.Thank you!

  

  Business Response

  Date: 03/14/2023

  I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. We would be more than happy to help you with a resolution. I have confirmed a refund to your last two orders has been processed on 2/15/2023 in full  and your membership has been canceled as well. Thank you for reaching out! 

• Initial Complaint

  Date:01/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A friend of mine took an on-**************************** personality survey from:My Personality *************************************************** Beverly Hills, ** ***** Phone: ***************** Email: ************************* There was a $1.99 charge to receive the results which I addressed with my PayPal account. When I received my statement I saw the $1.99 charge and also a $27.88 charge set up for 8 automatic payments through Mind Works LLC. I cancelled the automatic PayPal payments. I tried to contact someone at My Personality but was automatically placed on hold and after a few minutes was told no one was available. I looked up the ********************************************* address and I believe the address is fictitious. A search on Mind Works LLC yields nothing to make me believe they are legitimate either. Please determine if My Personality is a legitimate business and if not identify them as scammers.

  

  Business Response

  Date: 01/20/2023

  Thank you so much for sharing your experience, and while we appreciate the feedback, Beverly Hills MD has no affiliation with "Mind Works LLC" or "My Personality". Thank you for your time!

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product 12/3 which is not working. They set up an auto ship service for 3 more of the same product. Which arrived on 12/26 before I had even used the first shipment of 3. So I opened a chat with an agent who offered a 40% discount on the 12/26 order if I decided to keep it. And he gave me a return confirmation for returning the rest of the 12/3 order. However, then I found I had to pay return shipping which I didn't see because it was in such small print. Next, I wanted to apply the credit for the 12/26 order to purchase their Dark Circle Corrector. So, I the opened the site from a link that offered a 23% off using a discount code of NEWGLOW23. But, when I tried to coordinate the dark circle corrector, I saw it listed as out of stock. Then when I opened another browser without the 23% code, and was able to put the product in my cart, but when I tried to order it, I got an error message saying I already used the AFFSHOP1 code, and was unable to use it. So, bottom line... I'd like to receive a 100% moneyback on all the dermal repair complex products because I've used them as they suggest, and don't see ANY positive results at all. Next, I'd like to be able to order the dark Circle corrector for $18.11 price which I originally saw in my order cart, but was unable to order at that price because of various error messages.The company definitely gets you with "small print" auto orders and a "90 day guarantee" which, again, in tiny print must reflect that the customer pays the return shipping which would be substantial on the three containers. Then, it seems they offer you a "come on" 23% off discount on the products but then when you try to order the product either shows as "out of stock" or if it allows you to put the product in the cart, you're unable to use any discounts.I appreciate your time and help in resolving these issues.Thanks and have a blessed *************************

  

  Business Response

  Date: 01/17/2023

  I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. Thank you for giving our product a try. We would never want you to feel any mistrust by our company in any way and always want our consumers to feel the benefits of our products. Thank you for sharing and for your feedback, we always strive to improve our company any way we can based on the reviews from our consumers. Keep in mind that you are covered under the 60-day money back guarantee, if you feel the product is not benefiting the way you had hoped, you can reach our customer service team at ************** and a representative would be happy to further assist you.

  Customer Answer

  Date: 01/20/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response was merely a very weak "apology" for any frustration with the ordering process and while working with the customer service team.
  1. They didn't address my disappointment with a second shipment of 3 more bottles of their product were automatically sent so soon after I received the initial shipment.
  
  But my other main concerns were with trying to order a eye dark circle corrector. When almost full price, the item was in stock, but when I tried to use a 23% off promo code posted right on their site, it gave me an error message saying the item was out of stock. I could plainly se it in my cart, but the customer service person could not see it in stock. She wasn't able to help me complete my order.
  
  I still would love to get the dark circle corrector, and would very much appreciate the company sending me some, for all these frustrations and wasted time.
  
  Also, I'm feel I'm being bombarded with emails and texts, and would appreciate fewer.
  
  I eagerly await further action from the company, and would appreciate a credit and opportunity to order the eye product.
  

  

  Business Response

  Date: 01/27/2023

  We understand you are not satisfied with the responses we have previously provided or the refunds we have issued. This is, however, the remedy we can provide for your complaint. Please refer to our website's terms and conditions section for more information. Thank you.

• Initial Complaint

  Date:12/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a six month order for Derma Repair Complex in early November, and received they product at the correct charge. I to my surprise, a second order was duplicated in late November for the same order, and charged directly to my credit card without my authorization. I called their phone number, and was on hold for nearly 20 minutes or more, so I emailed their customer service department. The next day I received a response saying a refund would be issued to my credit card, since I had not even received the product. I thought it was a scam.A few days later the product arrived, I again contacted their CS to have and RMA number given and a return shipping label. I was told that my account was tagged to receive an automatic resupply for this product every 30 days. What am I going to do with 6 months supply every 30 days. What a scam. I emailed them back saying that they made the error, and that I would not pay for the return shipping charges. Their mistake, their responsibility. I explained to their CS that they won't get the product back, until they provide a return shipping label. The company is definitely trying to show that their sales are going on the up...probably to show investors how well their sales are. And that customers that experience problems return product at their cost. I will not fall into that scheme. If they want their product back - they need to provide me a return shipping label. The ** assigned to this transaction (the first one) is: **2503969

  

  Business Response

  Date: 12/22/2022

  We never make assumptions about our customers usage of the product. Our membership options all default at a "monthly" basis when the orders are first placed and we apologize if this was unclear. We are not asking you to send anything back to us at this time, nor do we supply return labels. Your order was refunded in full on 12/02 and you should have seen that refund reflecting back into your account within 3-5 business days. I sent you an email with this information on 12/19. I also let you know that your recurring orders were cancelled.

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a refund billing dispute for charges for services not rendered. The transaction charge to my********* Credit Card in the amount of $3000 was not authorized by me and charged on 7/19/2022. The business DMH Aesthetics located at ********************************* ***** was to provide facial laser treatment using the Morpheus laser device. The dispute involves the merchant charging my credit card for $3000 when they cancelled the procedure due to a broken machine on 8/24/2022 and never rescheduled. I have repeatedly since August until October tried to resolve the issue. The Merchant sent an email indicating that they would refund the credit card purchase in September and that has not occurred. I filed a billing dispute with ******** which is still pending. There is no Account Order or tracking number since it was billed as an unauthorized credit card transaction. I am seeking refund/ credit to my charge card in the amount of $3000.

  

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 5, 2022/11/11) */ I sincerely apologize for any frustration you have experienced. However, I believe you may have contacted the wrong company. You have reached out to Beverly Hills MD and we are not associated with the company stated in your response. I am unable to find an account with the information you have provided. Thank you for reaching out, have a wonderful day!

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two jars of cream from the BH MD . . . and (after following the instructions) it either leaves strange white globs on my face and/or it doesn't blend in at all . . . it just turns flaky. I simply want my money back. And, I'm still in the time allowed. But, when I've called several times, they just leave me on hold. I tried to send an email and I got a message that my message failed . . . this is starting to look like a scam . . . Did the business close or something?

  

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/10/27) */ I am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund to your last two orders in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out! Consumer Response /* (2000, 7, 2022/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you Thank you Thank you . . . I am very appreciative for your help. Obviously, you could take care of something I simply couldn't!****

• Initial Complaint

  Date:10/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel I have been the victim of a scam. I have been charged 98.23 from a company with the name of Beverly Hills MD with this order information ************************* on 10/08/2022. I have tried to contact the company and by email and by telephone only to wait on hold for over 45 min before hanging up on more than 3 different occasions. I have been sent an email stating that this will be a recurring order monthly unless I call and cancel. No one will answer the phone or respond to an email. I am extremely upset and disappointed.

  

  Business Response

  Date: 10/25/2022

  Business Response /* (1000, 5, 2022/10/14) */ I sincerely apologize for any frustration with the ordering process and for any inconvenience it may have caused. We would never want you to feel scammed by our company in any way and always want to be sure your concerns are being heard. I have gone ahead and refunded your order. I have also cancelled your recurring order. Please allow 3-5 Business Days for the refund to reflect back to your account. Thank you for reaching out!