We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Precious Metal Dealers

Oxford Gold Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Precious Metal Dealers.

Complaints

Customer Complaints Summary

  • 192 total complaints in the last 3 years.
  • 154 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2022, I contacted Oxford Gold Group because they were advertised so prominently. I was very uninformed about investing in precious metals at the time, but wanted to try something new. After conversing with the Oxford associate, I decided to transfer my 401K and existing **** *** (totaling around 115K) into gold and silver, which would be opened as a Traditional *** and **** *** with ********************* The associate with Oxford was very knowledgeable and made the entire process fast and efficient. The associate advised me not to worry about the balances showing on each quarterly statement, they would appear much lower. He tried explaining how it was due to pricing fluctuations, purchase timing and a lot of fancy words and that the TRUE balance would show when I finally cashed out my ***. I believed him. I received the email from ************ a few months ago stating that they were no longer doing business with Oxford Gold Group. That email didn't send up any red flags to me. In November 2024, I decided to take a full distribution of my *** and started the necessary paperwork. In order to take out my metals in cash, I had to find a precious metals broker to liquidate the metals. I reached out the the broker who helped me purchase the gold and silver (he now works for another firm, as Oxford closed down) and he advised me that he could not help liquidate the metals, as his new company was prohibited from working with any former Oxford Gold Group clients. I felt tainted. I reached out to another company who helped me liquidate my metals and that's when I found out about the Oxford scam. In my situation, Oxford Gold Group sold the metals to me at a higher price, which I lost 25K at the beginning (My 25K never went into my ***). Somehow my balance never grew, it shrunk. All in all (including the 25K loss), they stole around 41K. Hopefully there is a class action lawsuit I can enter.

  • Initial Complaint

    Date:11/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Provided funds in value of $40,000 to purchase precious metals converting 401k proceeds for a precious metals *** to be held by Equity Trust depository in **************, **. The precious metals were never delivered, and received an unsolicited notification from Equity Trust that were no longer going to do business with Oxford Gold Group. Tried making several phone calls to Oxford Gold Group and was forward to a voicemail with no response to my messages. The Equity Trust *** # is *********.

  • Initial Complaint

    Date:11/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I transferred my 401K *** into a Precious Metal (Gold and Silver) *** on 8/23/24. sales order confirmation # SO OG00008216 . I did anACH/Wire Transfer from my 401K *** with TRowe Price. I purchased 145 1/1oz Gold Royal Arms Coins - **** ******* $50,004.70/ 206 Silver British Tudor Beasts 2-0z 2023 $18,397.86/ 1 Seated Britannia 1.25 -oz $59.01 totallying $68,461.57. My Gold Silver was supposed to be sent to the Depository. ******************** was my account holder #********* and never received my Precious metals after money was sent to Oxford Gold Group. Oxford Gold Group ******* ************* was supposed to invest my 401K *** into Gold + silver.,I kept being told it was on route and it's takes time to log in due to backup from Covid. I tried calling and all numbers were disconnected. Received a letter from ******************** on Feb ****** stating ************ was ceasing doing business with Oxford Gold Group. When I spoke to my precious metals dealer from Oxford Gold Group she stated that everything was alright and they were working things out. told my Gold and Silver was waiting on delivery to the depository. ************ COMPANY *********: Traditional *** Established On8/23/2023 Asset NameCASH-INV 08/29/2023FEEPDACTSafekeeping of Hard Assets ($100.00)08/29/2023FEEPDACT Wire transfer ********************************************** PurchaseS00045526($68,461.57)Payee/Depositor and Asset Name OXFORD GOLD GROUP, INC.08/28/2023 CHECKDEP Rollover Contribution$68,761.57 Check NumberCheck#: ********

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last November, I contacted Oxford Gold Group partially because they were all over the radio stations I listened to, and at the time they didn't show anything on ****** indicating they weren't trustworthy...so I decided to transfer a 401 k which I had for years into physical gold through Oxford...and to be recieved by equity trust...the 401 transfer was handled by ****** *** of Oxford gold group and seemed very professional and I felt I was in good hands. Then a few months later i received a blanket letter from equity trust stating that they no longer were doing business with Oxford due to bad business practices on the part of oxford...end result is that my gold coins were never received by equity and now oxford is a ghost...can't get anywhere by phone or email...100k is alot for me to lose...please help if possible

  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/17/2023- Not sure where I saw Oxford Gold. I was familiar with the name, spoke to financial guy. He felt it was safe. Sent 50K. They told me it would take 4-6 weeks to receive my silver & gold purchase. I waited and did not receive. Called and she said she would send message. No call. Went several months without calling due to illness. I couldn't reach my contact. Always busy. Finally, I called & it was busy but disconnected. Looked on brochure to get the main office. Did the same. So I went to the internet and discovered they shut down and many people were stating they lost their money. Hoping your company can assist. Reached out to *** but didn't get a response. Please let me know if you can help.

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/29 2022 I paid Oxford Gold Group $32,680.70 for gold and silver. They were to deliver the precious metals to a depository in ****. About two years later, the depository stated that the metals had never been delivered. I called Oxford Gold Group. They stated that everything was fine and they did not know why Equity Institutional was sending the letters. After a few months went by, another letter arrived stating that the metals never arrived.

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Oxford Gold Group to setup a Gold 401k and purchase gold coins. They took my money and never deposited the gold into the depository.

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After transferring a 401k with a balance of $72,011.33 to Equity Trust to purchase gold and silver in my *** in Jul 2023, I transferred my account from the management of ******** (whereby there was an approx balance of $34k in coin and $7,400 in cash). I picked out my gold and silver to be purchased through Oxford Gold Group in July 2023, but the could was never delivered. I discovered this in April 2024 when friends reached out to me asking if my coin had been delivered after Equity Trust sent a letter that they were parting ways with Oxford Gold Group.I saw transactions for coin in my account and did not notice that they were unfulfilled. I had extensive conversations with Equity Trust who assured me that they had a team working with the Oxford Gold Group customers to assist, but that was all talk.Then, I spoke to at least five people at Oxford Gold Group who gave me similar stories about a restructure and they they were working to fulfill all orders. My conversations went on from April to June when I felt defeated.

  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I invested with oxford gold with my retirement money close to $40,000 promised precious metals in my account with equity trust that was taxed devered until time to pull my metals out that I paid for and held by equity trust. Hundreds of people and couples never received the gold and silver. hundreds of people have been scamed on this and oxford gold just dissappeared no phone or address to try and get ahold of them. Couples have lost hundreds of thousand if not millions of dollars on oxford gold. I would like my money back or the gold and silver

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a 401k rollover from my employer to Oxford gold. Apparently they never filled my order, kept my money, closed up shop and skipped town

This business is not BBB accredited.

revoked BBB accredited business seal

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Read more

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.