ComplaintsforDisney Movie Club

• Initial Complaint

  03/20/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We have been charged for a Disney Movie Club subscription that we never signed up for. Have never even heard of Disney Movie Club until we saw the charge in our bank account.

  Business response

  03/22/2023

  
  RE: *********************************** Complaint ID ********
  
  The Disney Movie Club is in receipt of the complaint submitted to your office by ***********************************. We would like to inform you of the steps we have taken to resolve this matter.
  
  In reviewing ******************** complaint, we were able to locate a Membership. As ******************** stated she did not initiate the Membership, we have canceled the pending orders and charges and closed the Membership as fraudulent. We thank ******************** for bringing this to our attention.
  
  If there are any further questions,please contact *********, the Member Advocate at ************ or via email ***********************************************.
  
  I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information.

• Initial Complaint

  03/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had cancelled my membership for Disney movies club this morning but some how after I cancelled it. It mange to still charge me. I wanted to see if I could get my money back please

  Business response

  03/09/2023

  RE: *************************** Complaint ID ********
  
  The Disney Movie Club is in receipt of the complaint submitted to your office by ***************************. We would like to inform you of the steps we have taken to resolve this matter.
  
  In reviewing Ms. ******* Membership, we see she initiated cancellation of her Disney Movie Club Membership via our website 03-08-2023 12:21. At that time, she clicked to accept the terms of the cancelation per her Membership Agreement. As she had not fulfilled her minimum purchase requirement, she accepted the terms and agreed to pay full price for her initial order. In accepting this and requesting cancelation, that generated a charge of $85.30. **************** would have had to click to accept these terms in order to cancel.
  
  If there are any further questions,please contact *********, the Member Advocate at ************ or via email ***********************************************.
  
  I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information.

• Initial Complaint

  03/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a DVD and invoice in the mail. The invoice contained Membership Number ********. I never signed up for this membership or service. I didn't even know it existed. I don't even live at this address anymore and it was forwarded to the mail. on 3/2/23 I went to the website listed on the invoice and chose the option to "cancel" membership. I received an email on 3/2/23 stating "there was a problem processing your payment of $83.53 to your credit card ending in ****". I don't have a credit card ending in ****. I never gave this service my information in the first place. Then there was a link in the email to "login and provide an alternative credit card". Of course, I am not going to click on this phishing link. Please stop sending me fraudulent emails and unsolicited materials. Please delete all of my personal information from your system. Obviously, delete all FALSE "pending/due invoices".

  Business response

  03/13/2023

  RE: *************************** Complaint ID ********
  
  The Disney Movie Club is in receipt of the complaint submitted to your office by ***************************. We would like to inform you of the steps we have taken to resolve this matter.
  
  In reviewing ******************** complaint and associated Membership, we see she initiated cancellation of the Disney Movie Club Membership via our website 03/02/2023 16:19:16. At that time,she clicked to accept the terms of the cancelation per her Membership Agreement. As she had not fulfilled her minimum purchase requirement, she accepted the terms and agreed to pay full price for her initial order. In accepting this and requesting cancelation that generated an invoice of $83.53. 
  
  As ******************** complaint states she did not sign up for this Membership, we have removed this balance and noted the account as fraudulent. We thank ****************** for bringing this to our attention.
  
  If there are any further questions,please contact *********, the Member Advocate at ************ or via email ***********************************************.
  
  I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information.

• Initial Complaint

  02/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Disney Movie Club: On 02/06/2023, Disney made an unauthorized charge to my card for $36.73. Of course, I did not find out about the unauthorized charge until today (2/14/23), when I received a movie that I never ordered and never authorized the charge for. I am doing this to show my bank that I tried to work things out before disputing the charge. I already contacted the online chat, did not help very much.SIDE NOTE: If you want it back, you are going to have to send me a box and a prepaid shipping label. You also have to schedule a pickup for the movie/package. Otherwise, I can't be doing that off clock. I work for *****

  Business response

  02/22/2023

  RE: *********************** Complaint ID ********
  
  The Disney Movie Club is in receipt of the complaint submitted to your office by ***********************. We would like to inform you of the steps we have taken to resolve this matter. 
  
  Pursuant to the receipt of this complaint, we have honored the cancelation of ************** Membership and forgave the minimum purchase requirement effective February 22,2023. We have sent a pre-paid mailing label to ************** to return all the movies at our expense pursuant to his Membership Agreement.
  
  If there are any further questions,please contact *********, the Member Advocate at ************ or via email ***********************************************. 
  
  I hope that the above is helpful in answering your inquiries.  I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information.

  Customer response

  02/22/2023

   
  Complaint: 19424805
  
  I am rejecting this response because:

  
  

  I have yet to receive the shipping label (and/or box).
  
  Sincerely,
  
  ***********************

  Business response

  02/24/2023

  Good afternoon,

  The pre-paid mailing label was sent via **** on 02/17/2023 so ************** should be receiving it any day.

  Thank you. 

  *********

  Member Advocate, Disney Movie Club

  Customer response

  02/27/2023

   
  Complaint: 19424805
  
  I am rejecting this response because:

  
  

  (Today is 2/27/2023)

  It has not arrived yet.

  
  

  As a current **** RCA, it should not take **** 10 days to deliver it.

  
  Sincerely,
  
  ***********************

  Business response

  03/01/2023

  We regret ************** has not received his pre-paid mailing label yet. It will be coming **** via first class mail. As he has not received it yet, we have another one on it's way to him now. He should have received a confirmation email from us. Thank you for letting us know. *********, Member Advocate, Disney Movie Club

• Initial Complaint

  02/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I joined Disney Movie club in 2019. I fulfilled the membership obligations. I found it difficult to manage the monthly featured title emails and requested to cancel my membership. In 2023, I called the number from the website and they told me that they would cancel my membership, but my membership was never cancelled. They would still charge me for titles on credit card. I finally saw that the desktop website now offers the option to cancel the membership. I cancelled it today; Now I have zero access to the account. I cannot log in to check the status of my returns and I cannot view or use the credit on my account. When I attempt to log in, I get an error message. For my countless years of inconvenience, my desired resolution is to get them to stop charging my card because I canceled my account.

  Business response

  02/22/2023

  RE: *************************** Complaint ID ********
  
  The Disney Movie Club is in receipt of the complaint submitted to your office by *************************** We would like to inform you of the steps we have taken to resolve this matter. 
  
  We have emailed **************** inquiring about the returns he is referring to. We have not received any movies returned to us.  
  
  If there are any further questions,please contact *********, the Member Advocate at ************ or via email ***********************************************. 
  
  I hope that the above is helpful in answering your inquiries.  I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information.

• Initial Complaint

  02/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am somehow being charged for a membership to this company that I never signed up for. They have sent multiple packages to my parent's house when I tried contacting them via email to stop. I never signed up for this so I'm unsure how they got my information. That address has only been used for a couple of accounts so I'm assuming that my data was sold to them. This is a total scam, and of course, they make it nearly impossible for t to be resolved. I want my money back and whatever membership I have been signed up for without my knowing canceled. I don't even own a DVD player. I have now been charged 4 separate times by them for a total of ******. This is incredibly frustrating.

  Business response

  02/14/2023

  RE: *********************** Complaint ID ********
  
  The Disney Movie Club is in receipt of the complaint submitted to your office by ***********************. We would like to inform you of the steps we have taken to resolve this matter.
  
  Pursuant to the phone call of February 9, 2023, this account has been closed as fraudulent and a refund of $107.22 has been issued back to ******************* credit card. We would like to thank ****** for bringing this to our attention.
  
  If there are any further questions,please contact *********, the Member Advocate at ************ or via email ***********************************************.
  
  I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information.

• Initial Complaint

  01/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received an invoice from Disney Movie Club for an order #KXXXXXXX joining the club on 12/10/22 and they had four DVDs ready to ship but the credit card was unable to be processed. I did not join the club and in fact was on a plane from ****** to ******* that day and the card they referenced was not a card I even remember being mine (last four ****** **** *** ******* I believe that this is a fraudulent attempt by someone to get a new credit card number from me or an unethical attempt by this company to trick me into joining this club. I already have Disney+ streaming ******* so I have no need for any extra Disney content. I am reticent to phone the number on the invoice to get this membership cancelled out as the number itself might be a phishing attempt aimed at seniors like myself. Please help me get the business to stop asking for this new credit card, cancel the account not ordered, and do not affect my credit

  Business response

  01/25/2023

  Business Response /* (1000, 5, 2023/01/25) */ RE: ********* ****** Complaint ID XXXXXXX The Disney Movie Club is in receipt of the additional information submitted to your office by ********* ******. We would like to inform you of the steps we have taken to resolve this matter. We would like to thank Ms. ****** for bringing this to our attention. We have canceled the pending orders and closed this account as fraudulent effective January 25, 2023. If there are any further questions, please contact *********, the Member Advocate at XXX-XXX-XXXX or via email ********************************* I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information. Consumer Response /* (2000, 7, 2023/01/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Account was closed and marked fraudulent

• Initial Complaint

  01/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The charge states it will be charged on ******** on my ******************** Statement for ******* I have never signed up, or consented to this charge. I left them an email, telling them to not charge me. However i do not want to speak to them because i do not want to release any more information, given that i am unsure what information they have or not have. I would like to not be charged on the date ir shows and not be charge further than that date. I would like for them to cancel whatever they signed me up for them to tell me how they recieved my information

  Business response

  01/26/2023

  Business Response /* (1000, 5, 2023/01/10) */ RE: ****** ********* Complaint ID XXXXXXX The Disney Movie Club is in receipt of the complaint submitted to your office by ****** *********. We would like to inform you of the steps we have taken to resolve this matter. We have reached out to Ms. ********* via email for more information. We are unable to locate any account under her name, address or email address provided on this complaint. If Ms. ********* could please contact *********, the Member Advocate at XXX-XXX-XXXX or via email ******************************** so we could resolve this for her. I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information.

• Initial Complaint

  01/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I joined Disney Movie club in 2016. I quickly fulfilled the membership obligations. I found it difficult to manage the monthly featured title emails and requested to cancel my membership. In 2020, I called the number from the website and they told me that they would cancel my membership, but I had credit from returning titles after their "return policy." I could not view the amount of credit I had available. My membership was never cancelled. I had an expired credit card on file and never updated it. However, they would still charge me for titles. I froze the new credit card I received but when I would try to unfreeze the card to use it for a different purchase, I would get multiple charges from Disney Movie Club. When the titles were delivered to my home (may I add, I have ZERO idea how they got my new address), I would have to return them and incur the cost of postage. This has cost me hundreds of dollars in **** shipping fees. I finally saw that the desktop website now offers the option to cancel the membership. I cancelled it today; Now I have zero access to the account. I cannot log in to check the status of my returns and I cannot view or use the credit on my account. When I attempt to log in, I get an error message. For my countless years of inconvenience, my desired resolution is a refund check in the amount of my total credit; both the current credit and any future credit based on any pending charges.

  Business response

  01/26/2023

  Business Response /* (1000, 5, 2023/01/18) */ RE: ******* ***** Complaint ID XXXXXXX The Disney Movie Club is in receipt of the complaint submitted to your office by ******* *****. We would like to inform you of the steps we have taken to resolve this matter. Pursuant to the receipt of this complaint, we have requested a refund check issued to Ms. ***** in the amount of ******* Ms. ***** canceled her Membership on our website on January 07, 2023. We regret any frustration she experienced with her Membership. If there are any further questions, please contact *********, the Member Advocate at XXX-XXX-XXXX or via email ********************************* I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information. Consumer Response /* (3000, 7, 2023/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) In October 2020, a DMC associate told me that I had a credit of $59.29 (email attached).I was shorted an additional $25 in 2020 and $195 in 2022 totaling $219.73. With the credit prior to 2020 and the current credit, the amount if the check should be $279.02. Business Response /* (4000, 9, 2023/01/23) */ RE: ******* ***** Complaint ID XXXXXXX The Disney Movie Club is in receipt of the additional information submitted to your office by ******* *****. We would like to inform you of the steps we have taken to resolve this matter. In reviewing Ms. *****'s past account history, we find that due to the length of time that the merchandise credit was on her account, it was turned over to her state after multiple notifications to Ms. *****. The total amount was ******* We are requesting a refund check be sent to Ms. ***** for that additional amount at this time. If there are any further questions, please contact *********, the Member Advocate at XXX-XXX-XXXX or via email ********************************* I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information. Consumer Response /* (4200, 11, 2023/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I reviewed unclaimed funds from the State ********** and I did not have any funds that are unclaimed. $59 is not the only funds owed to me.

• Initial Complaint

  01/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Disney Movie Club emailing me and telling me I am a member. Offering me movies. I do not want them to contact me, there is no way to tell them I am not one of their members. I signed up for nothing, and I better not be charged for anything.

  Business response

  01/06/2023

  Business Response /* (1000, 5, 2023/01/04) */ RE: ******** ******* Complaint ID XXXXXXX The Disney Movie Club is in receipt of the complaint submitted to your office by ******** *******. We would like to inform you of the steps we have taken to resolve this matter. Pursuant to the receipt of this complaint, we have closed this Membership effective January 4, 2023 as fraudulent. We would like to thank Ms. ******* for bringing this to our attention so we could resolve this for her. We have sent a pre-paid mailing label to her to return the movies at our expense. If there are any further questions, please contact Priscilla, the Member Advocate at XXX-XXX-XXXX or via email ********************************* I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information. Consumer Response /* (-5, 8, 2023/01/05) */ ***Document Attached*** HERE IS THE CANCELLATION EMAIL SENT AT 12:31PM, AFTER I CALLED. I WAS ON HOLD FOR 23+ MINUTES TO EXPLAIN THAT I WAS NOT A MEMBER. NOTE THAT THE EMAIL REFERS TO "MEMBERSHIP AGREEMENT" I AGREED TO NOTHING AND PROVIDED NO INFO. I REFUSED TO PROVIDE A ZIP CODE WHILE ON THE PHONE. I HAVE NEVER GIVEN ANY INFO OR CONSENT TO DISNEY MOVIE CLUB. I SEE THAT IN THE EMAIL THAT I HAVE BEEN ISSUED A MEMBERSHIP NUMBER. Consumer Response /* (-5, 9, 2023/01/05) */ ***Document Attached*** WITH THE LAST UPLOAD, I FORGOT TO MENTION THAT I TRIED THEIR WEBSITE, IT IS DESIGNED TO HAVE YOU ENTER PERSONAL INFORMATION OR SOMEHOW AGREE THAT YOU ARE A MEMBER, SO I COULD NOT ADDRESS THE ISSUE THAT THEY CREATED FOR ME WITH IT. IN THE LAST UPLOAD, THEY PROVIDED A SURVEY LINK, ALSO STRATEGICALLY DESIGNED TO NOT LET YOU SHARE THAT YOU HAVE BEEN HOODWINKED AND BAMBOOZLED BY A MADE UP MEMBERSHIP. IN THIS UPLOAD, THAT WAS SENT APPROX. 7 HOURS AFTER THE CANCELLATION EMAIL, THEY REFER TO AN IMAGINARY ORDER THAT WAS PLACED. AGAIN, NO MEMBERSHIP, NO ORDERING, NO ANYTHING TO DO WITH THEM HAS EVER BEEN PLACED, AGREED TO, CONSENTED TO, EVEN THOUGHT OF, BY ME. Consumer Response /* (-5, 10, 2023/01/05) */ ADDITIONALLY - I SEE THAT THE "ORDER" EMAIL HAS ************ AS MY ADDRESS - FIRST OF ALL, THAT HAS NEVER BEEN MY BILLING ADDRESS. SECOND, THE FAILED TO PROVIDE MY UNIT NUMBER. THIRD,***************************************************************** I HAVE NOT RESIDED THERE SINCE THAT DAY AS IT IS UNINHABITABLE. I DON'T KNOW IF THEY GOT MY INFO ********* OR WHEN I********* WAS LOOKING AT THE PRICE OF HEALTH INSURANCE ON LINE, BUT THE HARRASSMENT NEEDS TO STOP. I HAVE ENOUGH TO CONTEND WITH IN MY REAL LIFE. Consumer Response /* (-5, 11, 2023/01/05) */ ***Document Attached*** I HOPE THIS IS THE LAST EMAIL I HAVE TO SEND THEM. Consumer Response /* (3000, 13, 2023/01/05) */ Also-they continue on about a membership agreement that I am no party to & imaginary orders I did not place. They plan to charge/invoice me for this. As I said, I gave them no info, so it's unlikely that they'll be able to charge, however, I do not want a negative impact on my credit. How are they able to perpetuate this practice? Business Response /* (4000, 15, 2023/01/05) */ RE: ******** ******* Complaint ID XXXXXXX The Disney Movie Club is in receipt of the additional information submitted to your office by ******** *******. We would like to inform you of the steps we have taken to resolve this matter. We would like to thank Ms. ******* for sharing her frustration and assure her this account is closed as fraudulent and there is nothing further to worry about. We sincerely regret the experience Ms. ******* had with the Disney Movie Club. If there are any further questions, please contact *********, the Member Advocate at XXX-XXX-XXXX or via email ********************************* I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information. Consumer Response /* (2000, 17, 2023/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I ACCEPT THE PROPOSED RESOLUTION. I DO NOT TRUST DISNEY MOVIE CLUB TO PROCEED AS THEY STATED. I UNDERSTAND THAT I CAN REQUEST THIS COMPLAINT BE REOPENED WHEN THEY RENEGE. I WOULD LIKE TO PUT THIS RIDICULOUSNESS BEHIND ME, BUT IF IT WILL NEGATIVELY IMPACT MY CREDIT OR REPUTATION, I WILL NOT HESITATE TO TAKE CORRECTIVE MEASURES. THANK YOU FOR YOUR SUPPORT ***.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩