ComplaintsforBlissy

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  First purchase date : ***** 29th,2024 Amount spent : $255 CAD Delivered on : May 17th, 2024 Second purchase date : May 17th, 2024 Amount spent : $133.50 Delivered on: June 7th First correspondence with the company : June 18th I purchased the 4 pillowcases and 2 packs of mesh laundry bags in my first order. The order came with a 60 day money back guarantee. I was really excited to try them. When the first order got delivered, I opened the package and read the care card. Realized on the card that it also needed specially detergent. So immediately went ahead and planned a second order for the detergent and waited for that to arrive before using the pillowcases. Once it arrived and I finally had time to run the pillowcases through a cycle. I followed all of their specific instructions on the card. Used the mesh bags. Used the blissy detergent. Gentle cycle by itself. Low heat and no heat setting on the dryer. When I finally got it washed and dried, I took it out and looked at the pillowcase. There are marks all over. Looks like it came from the mesh bag that it was in. I contacted the company and they say I can't return a damaged item. Even though I'm within the 60 day guarantee and bought everything they recommended for taking care of it. Hundreds of dollars wasted and the customer service is absolutely lacking. The only thing they offered was 25% off a future purchase which I have no interest in using after this current experience. It feels like false advertising as well as a money grab. Additionally I left a negative review which I don't see active on their site. Plus I've been getting frequent emails to review the items to get a coupon code and maybe even a free gift. I believe this is why they have so many reviews that are positive, because they are offering incentive to leave positive reviews.

  Business response

  07/04/2024

  Hi *******,

  We're very sorry to hear that you had an issue with those 2 pillowcases.  I've processed a full refund for your order.

  Customer response

  07/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed on order through Blissy website on 1/18/24 for a total of four queen sized pillow cases totaling in $181.31. I returned these items in 2/24 due to the sizing issues. I sent the items back as directed by the company (tracking number ***********************). I waited for weeks without being provided a refund. I called and was instructed to wait. After waiting for about 3 weeks for a return. I filed a dispute through my financial institution. This dispute was closed as Blissy provided "proof" that the items had not been returned even though **** tracking shows otherwise. My financial institution essentially told me to communicate with Blissy to attain my return. I called Blissy customer service and emailed them but they are unwilling to assist with providing me with a refund since I "opened a dispute". Blissy told me my financial institution would have to sort out this matter. Essentially I have been playing a back and forth game since 2/2024 and I am simply wanting a refund for the items returned to Blissy on 2/10/24. I have attached all documents of my efforts in attempting to resolve this issue.

  Business response

  06/01/2024

  Dear ******************,

  The tracking number you have provided in this complaint is not showing a status, please see below:

  *********************************************************************************

   

   

  Customer response

  06/05/2024

   
  Complaint: 21778914
  
  I am rejecting this response because: Ive used this exact tracking code and can pull it up in the **** tracking feature on the website. Ive also provided documents below on this formal complaint that shows the item was in fact delivered on 2/10/24 at 10:20am. If the **** needs to be contacted I will do so but this justification for not providing me my refund is unacceptable when physical documents have been provided. 
  
  Sincerely,
  
  *************************

  Business response

  06/20/2024

  Dear ******************,

  The tracking number you have provided is not pulling up a valid shipment when checking.

  Regardless of that, a full refund has been processed for you.

• Initial Complaint

  05/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered 4 Blissy pillow slips Dec 27,2023. They arrived soon after and I realized I should have ordered only two,as I wouldnt be able to use four. I kept two of the pillow slips as they had already been used.I returned the two others in there original boxes as directed on line and because I am a Canadian,I went down to the postal outlet in *********************************,and mailed the parcel from there,hoping to expedite the parcel getting to Blissy in a timely matter. I do not have the exact date I mailed them back but think it was either late Jan/24 or early Feb/24.I have called twice about my refund and because I can not find the receipt from the post office in ****** they tell me they cant help **** called again on Apr 30 and the girl that day was at least more helpful and asked for the Order # which is CS607931 and she then proceeds to tell me that it doesnt show as being returned. As it is now I am out $130.00 as they are saying it wasnt returned. I dont know what a tracking # from the post office would help with if they are saying the order # shows it as not being returned. I am extremely upset with the fact the company will not give my money back as I feel I did everything I was instructed to do.

  Business response

  05/11/2024

  Hi *******,

  Please send the tracking number for your returned product so that we can process a refund for you.

  Customer response

  05/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 4 pillowcases from Blissy on 3/12/2024. The issue is not the product. The problem is they are harrassing me with nonstop, unsolicited emails begging for reviews and ratings. I unsubscribed to each of these emails, but they continue, the latest on 4/27. Every request has been ignored. I never planned to leave a review; I still don't. They are blocked; however, Blissy's tactics are invasive, relentless, and highly disrespectful.

  Business response

  05/04/2024

  Dear **************,

  
  We are showing that you are unsubscribed.  Please forward the latest email to ******************************* so that we can further investigate your issue.

  Customer response

  05/06/2024

   
  Complaint: 21643889
  
  I am rejecting this response because: My email address remains the same; it has never changed. If you had indeed unsubscribed me, I would not be receiving your emails almost 7 weeks later, whether directly from you or one of your affiliates on your behalf. I am done wasting time with Blissy and will not reply any further.
  
  Sincerely,
  
  *****************

  Business response

  05/11/2024

  Dear **************,

  Please forward the latest email to ******************************* so that we can further investigate your issue.
  

  Customer response

  05/16/2024

   
  Complaint: 21643889
  
  I am rejecting this response because: I have already confirmed my email address is the same as when I placed the order, it's never changed, and there is only one email address on file for me. So stop skirting the issue and investigate. You are not cooperating. 
  
  Sincerely,
  
  *****************

  Business response

  06/01/2024

  **************,

  If you would like us to assist you, please provide the email address that you are receiving messages on so that we can assist you.

• Initial Complaint

  04/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Jan 22 2024 I purchased 4 pillowcases from Blissy totalling $174.72. On Jan 26 2024 the pillowcases were delivered. I used them and followed all care instructions. (Hand wash, hang dry) website and tag does say you can machine wash a tumble dry. On March 23rd 2 of the 4 pillowcases had ripped at the seam of the zipper. On March 26th I reached out to the blissy company via email and voiced my concern and sent proof by pictures. The company replied with giving me more instructions on how to wash my pillowcase. I let them know that I was following all Care instructions, and they still ripped before two months of use. The company replied and said they would send me a replacement as a one time courtesy.When I received the replacement on 4/2/24 I realized I had only received one. I reached out via email again stating that I had only received one of the two replacements they had spoke of. In addition since writing the 1st email my 3rd pillowcase had ripped. I asked what could be done about this and if they could send me the second replacement. Blissy replied with an email stating they can only send out one replacement . Upon searching their website they do have a 60 day moneyback guarantee. I called the customer support number and let them know my issue. I stated that 1) I was told I would get a replacement and only received one item and 2)they have a 60 day moneyback guarantee on their online advertising and I was not offered that, knowing that it was within that timeframe that my issue had occurred . I was told that they could only offer one replacement and a discount to re-purchase the three pillowcases that had ripped. This company seems unethical in advertising their pillowcase as durable especially for the price and they failed to hold up that claim as well as not hold up their advertising on the 60 day money back guarantee. I now have a request to get a refund for 3 items but it isnt guaranteed. My order number is *******.

  Business response

  04/09/2024

  Dear ******************,

  I'm showing that a full refund was processed for you on 4/3/24.

  Please let us know if there is anything else we can assist you with.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order and a day after I placed it, I realized the coupon code, and the sale price did not go through. I called and spoke with someone and told them I placed the order with the coupons and sale prices and I would like to cancel the first order that did not accept those coupons and sale prices. I was assured this would be done. I gave the order number I wish to cancel with a total price paid in the order number I wish to keep with a total price paid . Specifically stating AGAIN which one I wanted to keep and be shipped and which one I wanted to cancel, and receive a refund for, so there would be no confusion. Over two weeks later and about 10 specific and descriptive emails with all the pertinent information and nothing has been done. I have received the second order I paid for as promised but was not given a credit fir the first order, even if they would ship the order that I paid, for I could ship it back and be credited, but I havent received the merchandise either. I need one of two things, a credit for the merchandise, or the merchandise itself, considering Ive paid for it. I dont know whether they canceled it or not (because no one who has responded to my emails has addressed the first order in any way) it being canceled or my receiving a credit) all I know is I was charged for it and never received IT, a CREDIT FOR IT OR ANY INFORMATION ABOUT IT AT ALL! When I send them emails all they do is respond back they shipped the order. its almost as if theyre not reading the email in its entirety to understand that yes one order is to be shipped the other is to be canceled and credited they just keep telling me weve shipped your order your order has arrived. Yes, Im aware of that. But what about my credit for the canceled order? When will that arrive ????. It seems my only recourse is to call my bank and tell them Ive been frauded so that I can get my money back.

  Business response

  04/09/2024

  Hi ******,

  Our records are showing that a refund in the amount of -$173.26 was processed for you on 3-15-24.  Please let us know if anything else needs to be addressed with your order.

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Product became defective within months, company replaced only one of two ruined products and would not issue a refund. They have disabled ****** reviews, which is telling.

  Business response

  03/26/2024

  Dear **************,

  We have a 60 day refund policy on all shipments.  Your order was placed on 10/27/23 and you contacted us almost 5 months later to ask for replacements.  As a courtesy, we sent you a replacement.

  Our reviews are also not disabled on any platform.

   

  Customer response

  03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and am very disappointed by the response. The quality of the product is garbage. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a silk pillowcase. It is not silk but rather cheap, flimsy satin that did not hold up after one time hand washing. I contacted Blissy and they stated they do not accept returns of items that are washed. They are misrepresenting the materials used and the quality of their product. I feel scammed. So disappointing to see businesses robbing customers of their hard earned money.

  Business response

  03/16/2024

  Dear ****************,

  We do not sell a satin product.  Our product is 100% 22-momme Mulberry silk with independent test results and over ******* 5-star reviews backing it.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Date of transaction was 3rd December 2023 and the order number is E509C3A26A. I cancelled the order but they still shipped it to me. I was advised not to take delivery and send it back. Once received they advised they would issue a refund. They kept requesting more and more information and I sent it through and it is still going on now some almost 4 months later. I sent proof from ********* Post which advised them that the product was returned to them on the 2nd of January 2024. Still they wont give me the refund. Now they want the tracking number of the return which I dont have because as per their advice I refused delivery and the person delivering it just took it back to be returned. I explained that to get a tracking number you need to send and pay for it through ********* Post. Then you get a tracking number.

  Business response

  03/02/2024

  Dear ****************,

  I see that a full refund was processed for you when we received your return on 2/22/24.

  Customer response

  03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Returned four standard pillowcases, two 32 oz detergents & two 2 pack mesh bags . Blissy received the returned items Dec26 2023. I have made several attempts by emails or calling & have been unsuccessful in getting my money back !!! All I get is the run a round ! Horrible customer service !!!

  Business response

  01/30/2024

  Dear ******************,

  Our records show that you were refunded for the following:
  
  4 ************* Pillowcases

  2 Detergents

  2 Laundry bags

  Please let us know if there is anything else we can assist you with.

   

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩