Online Retailer
BlissyThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 148 total complaints in the last 3 years.
- 40 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/07/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In April 2025 I purchased a set of four silk pillowcases from Blissy during an advertised sale. The website and sale both appeared legitimate. After receiving the pillowcases I decided I dont want them and paid $17 to ship them to the Blissy return department. Over a week later, the *** store let me know the company refused to accept the package and so *** sent it back to my local store. Blissy has not returned my phone calls or emails. Either the website was fake and I bought dupes, or Blissy themselves are incompetent at best, deceitful at worst.Business Response
Date: 05/10/2025
Dear *********,
We're sorry to hear that. A full refund has been processed for you.
Customer Answer
Date: 05/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *****-*****Initial Complaint
Date:04/23/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
4/3/25 I purchased 1 Blissy white pillowcase for $74.32. Its never been out of the ******* have the original packaging. I wish to return it. Called ************. A recording picked up & then I was disconnected. No luck with website (**************************). I need a return label & cannot reach them to get one.Business Response
Date: 05/01/2025
Dear Mr. *************** website has clear instructions on how to receive a refund. Please contact our support team at ********************************** which is listed on our website under the Returns link for instructions on how to obtain a refund.
Customer Answer
Date: 05/01/2025
Complaint: 23238421
I am rejecting this response because:
Sincerely,
****** GoldInitial Complaint
Date:04/14/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello I wrote because,my king pillow case came out of the wash with a yellow stain.I wanted a replacement, and all I got was an email telling me that you will give me 20% of the next purchase with a code that didn't exist.I wish you could stand behind your products and keep your customers satisfied. I'm very disappointed of the custumer service. With all the other companies there has never been a problem, replacing a damaged item, it was a king size pillow caseBusiness Response
Date: 04/21/2025
Dear Ms. ****************** provide an order number so that we can assist you. We are not showing an order with the email that you have provided.
Initial Complaint
Date:04/14/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband bought 6 pillowcases from Blissy. They have all ripped close to the zipper within their return policy. When I contacted them, I was asked to submit multiple pictures of each one. They will only replace ONE pillowcase. If you order 6 or 20 it doesnt matter. They only replace one. Horrible quality and terrible customer serviceBusiness Response
Date: 04/21/2025
Dear Ms. *************** have a 60 day full refund policy on all shipments. It looks like your order is from May 2024. As a courtesy we have provided a replacement shipment for you.
Customer Answer
Date: 04/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:03/27/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Along the side of the zipper its starting to fray. I have purchased several and this is the first to do that.Business Response
Date: 04/05/2025
Dear *** ******,
I'm sorry to hear that. I have processed a full refund for you for this order.
Initial Complaint
Date:03/07/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I mailed back a purchase via *** at a total of $16, to receive a refund on an unused item. I followed the instructions on their website and included my proof of purchase. When *** attempted to deliver the package, Blissy refused to accept it. After emailing them, I was told they do not accept returns via **** I stated to them thats listed no where on their return policy and instructions. I then asked for a pre-paid label from them, to return the item once I receive it back from ***. I was told they do not provide prepaid labels. I asked to be reimbursed on my original form of purchase for the $16 in return shipping I paid for, due to their lack of awareness on this and have not received any communication back after that. The price of the item I was wanting a refund on is $67.46 I would like to be reimbursed for the return shipping fee I paid and the price of the item.Business Response
Date: 03/08/2025
Dear Ms. **************** see that a return label has been provided for you. Please return the items for a full refund.
Customer Answer
Date: 03/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:02/26/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This website is using unethical marketing and surpressing verified purchaser reviews. I bought one of their pillow cases and its completely deteriorating. After receiving no help through customer service, I decided to leave a ****** review to warn other potential buyers about the poor quality, especially for the price. The review seems to go through but is never published. All of their products dont have any review lower than 4-stars which is suspicious in itself. They are refusing to post low-rated reviews which is unethical and misleading about their products.Business Response
Date: 02/26/2025
Dear Ms. ******************** sorry to hear that you were not satisfied with your order. We have checked our review system and do not see any reviews under your name.
Customer Answer
Date: 02/26/2025
Complaint: 22990791
I am rejecting this response because:This is the issue I am flagging. I have submitted two reviews and both are not posted, further proving that Blissy is filtering low star reviews and not displaying/accepting those reviews from customers which is unethical
Sincerely,
******* WodabekBusiness Response
Date: 02/27/2025
Ms. Wodabek,
We are not seeing any reviews from you in our system.
Customer Answer
Date: 02/28/2025
Complaint: 22990791
I am rejecting this response because: your company is BLOCKING my review from being posted. I submit a review, it says thank you for submitting a review and then its never posted. Ive done this multiple times. None of your listings have fewer than 4 stars, thats impossible. You are screening reviews and that is unethical which is why Ive reported you.
Sincerely,
******* WodabekInitial Complaint
Date:02/18/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: 11/29 Date received items: 12/7 Hello, I have attempted several times to contact "Blissy" via email requesting a refund for returned merchandise. I had initially sent back three pillowcases and they had incorrectly refunded me for two pillowcases and a bonnet. After sending a photo of the bonnet in my possession, "Blissy" refunded me for the difference of $5.95. They also said they would note on my account that the bonnet had not been returned. I ultimately decided to return the bonnet a few days later (tracking info provided) and now "Blissy" will not provide a refund- stating I have already been refunded. "Blissy" will not acknowledge the fact that they refunded me incorrectly with the first return, even with photos of their email acknowledging their mistake and credit for $5.95 for the difference. They cannot provide proof of refund for the returned bonnet of $50.60 because it did not happen. I will attach photos as evidence of the order and their email correspondence for the first return and tracking for the 2nd return that they acknowledged they have received.Business Response
Date: 02/24/2025
Dear *** *********,
We're sorry to hear that. A refund has been processed for your pillowcase as well.
Customer Answer
Date: 02/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *********Initial Complaint
Date:02/05/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction: January 26, 2025 Amount paid to the business: $266.55 The business committed to provide: High quality silk pillowcases Nature of the dispute: They are selling faulty product that becomes damaged after one wash Problem resolution: They did everything they can to try to avoid accountability even though it is their own faulty product and they should not be able to advertise them or sell them as is Issue with advertising: It is on their website under FAQ. Their product is damaged after one wash even when you follow their instructions:Is Blissy easy to wash?Absolutely! We designed Blissy to be as low-maintenance as possible. While traditional silk requires delicate hand washing, Blissy pillowcases are machine washable. We recommend washing them on a gentle cycle with cold water in a mesh wash bag and a mild detergent like Blissy Wash. Do not use chlorine bleach or fabric softener. Air dry to maintain quality and longevity. So, not only does Blissy offer luxury and comfort, but it also brings convenience to your daily routine. This is not true.Business Response
Date: 02/07/2025
Dear *** *******,
We're sorry to hear that you had an issue with your order. The product does not get damaged after one wash. Over 5 million Blissy pillowcases have been sold to consumers since 2019.
In looking at your account, you have disputed the charge with your credit card company and we have submitted our response to them as required by them.
Customer Answer
Date: 02/10/2025
Complaint: 22903661
I am rejecting this response because: They are lying and the products have been returned.
Sincerely,
****** *******Business Response
Date: 02/11/2025
Dear Ms. ***************** have not received any returned items from you.
Customer Answer
Date: 02/12/2025
Complaint: 22903661
I am rejecting this response because: Once again, they are lying. I have tracking information showing these items were returned to the addressed they provided. Here are the images of the faulty products and here is the image showing return of the items. Once again, this company needs to be reported for false advertising, making returns nearly impossible, terrible customer service, and lying about their products and customer service.
Sincerely,
****** *******Business Response
Date: 02/15/2025
Ms. *******,
As the previous response states, since you have disputed this charge with your credit card company, we are required to respond to them for a resolution.
Customer Answer
Date: 02/20/2025
Complaint: 22903661
I am rejecting this response because: There was no response from Blissy.
Sincerely,
****** *******Initial Complaint
Date:02/05/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We carefully washed and air dried our Blissy pillow cases no more than 20 times since receiving them. Today - a zipper fell off one of the pillow cases!We had no issue paying the premium price however are very disappointed by the defective product after so few uses. @BLISSY **************** was useless in resolving the issue! Due to poor quality and BLISSYS lack of interest in replacing an obviously DEFECTIVE PRODUCT we DO NOT RECOMMEND! ??Business Response
Date: 02/07/2025
Dear Mr. ******************** sorry to hear that. A refund has been processed for you.
Customer Answer
Date: 02/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Customer Answer
Date: 04/09/2025
Yes, Id like to reopen my complaint. As discussed the company offered a refund 2 months ago but never followed up. We would also accept a replacement pillow case.
We will be out the country for 6 months beginning next week. We will provide another address for refund if required. The original purchase was for 2 Silver King **** Blissy pillow cases. Only 1 pillow case was defective.
Our new address will be:
****************************************************************************
***************
The original order address was:
***************************************
**********************
Thank you your help is appreciated.
Best regards,
*****
Please Acknowledge Receipt & Reply to All.
***** *******
Mobile: ************Business Response
Date: 04/21/2025
Dear Mr. **************** refund has been processed for you.
Customer Answer
Date: 04/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******
Blissy is NOT a BBB Accredited Business.
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