Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

Internet Services

e-yearbook.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

Customer Review Ratings

1.33/5 stars

Average of 9 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromStephanie O

    Date: 02/15/2024

    1 star

    Stephanie O

    Date: 02/15/2024

    I just want to cancel my subscription. I have called and emailed numerous times and no response? Continue to charge me $4.95 a month?Please help ??

    e-yearbook.com

    Date: 02/20/2024

    We have cancelled your subscription and your credit card will not be billed again.

    Please note for future reference you can cancel your subscription anytime by logging into our website and clicking the cancel button on the My Account page.  The link the the My Account page is here->

    *********************************************

    Thank you,

    E-Yearbook

  • Review fromTimothy A

    Date: 08/24/2023

    1 star

    Timothy A

    Date: 08/24/2023

    This is a ******** site and address is not active. Everytime I call their number it claims to be full then disconnects. I was just billed after after (5) years of inactivity and had cancelled back then as well. This eyearbooks is a f****** scam!!!!

    e-yearbook.com

    Date: 09/11/2023

    This customer signed up in August 2021 so about 2 years ago. Customer requested a specific Military Training Yearbook but we have not been able to locate it. We do offer refunds if the service was not used after the renewal.
  • Review fromCelia K

    Date: 08/22/2023

    1 star

    Celia K

    Date: 08/22/2023

    Not user friendly. I tried for a refund the first day, but was denied. Very few actual books available to search, and the page numbers are ALWAYS OFF by 4 or 5 pages.

    e-yearbook.com

    Date: 09/11/2023

    This customer viewed over 300 pay-only yearbook images after signing up. We do not offer refunds once services are rendered. We have over 300K yearbooks on our website which represents over 30 million yearbook pages. Our entire yearbook catalog is available for free preview before signing up - from our homepage, click on a state then school name to see which yearbooks we have for a particular school.
  • Review fromJuanita C

    Date: 05/24/2023

    1 star

    Juanita C

    Date: 05/24/2023

    I hit yearly sub instead of 2 month sub. I go to there suport and billing web sight and they don't exist. I canceled my sub but how do I get my $ back? I called the 650 # and it's not available how convenient. If pay pal is an issue whit yr company maybe u should seek else where fir accounting. Very poor business people. . I just want my $ back asap. This was a waste of time

    e-yearbook.com

    Date: 06/04/2023

    This customer signed up and viewed pay-only yearbook images from the 1977 Washington Junior High School - Chieftain Yearbook (Bellflower, CA). As per our Terms and Conditions we do not offer a refund once the service has been used to view pay-only yearbook images.
  • Review fromAmy K

    Date: 04/11/2023

    1 star

    Amy K

    Date: 04/11/2023

    Not happy. I just got a renewal charged without a notice it was coming up. I was waiting for the notice to arrive to cancel since they unfairly cut off your access the day after when your cancel instead of allowing access through the end of the paid subscription.I did cancel this time so it wouldn't happen again next year - initially forgetting about the immediate cut off. I was charged on auto renewal at the annual rate one day, and access was cut off the very next day when I canceled the subscription. They have the $19.95 and I have nothing. Slick company policy.

    e-yearbook.com

    Date: 04/14/2023

    We apologize for this error. This subscription is managed by the PayPal subscription management platform and unfortunately they have an issue with their process. We notify PayPal as soon as a customer cancels their subscription; however, PayPal does not immediately process our request. Instead, they batch all the requests and run them together up to a day later. This results in renewal charges being assessed despite the cancellation request coming in before the renewal. We are working with them to resolve the issue.In the meantime, we have issued a full refund for the renewal charge and also reactivated your account for another year of service.PLEASE NOTE: All customers can continue to access the website for the duration of time they have already paid once a subscription is cancelled. Your access was terminated due to the issue described above and is not part of the normal process.
  • Review fromJames D

    Date: 03/27/2023

    4 stars
    I did not expect every yearbook from every institution in country to be included in database. I checked the samples before signing up for the 2 month subscription, and the majority of what I was interested in was available. Ive been enjoying the subscription- paying less than ten dollars to explore a bit of the past in my free time. The overall quality of the photos, Id say, is pretty good as well. Im glad I subscribed to e-yearbook.com. I received what I paid for.
  • Review fromDavid C

    Date: 01/13/2023

    1 star

    David C

    Date: 01/13/2023

    I seen a Navy Ship book on this website (E-yearbook.com) and place a order for one (1) book. But I was charged for two (2) books, I called the number on there website several times hoping to talk with someone to resolve this issue, but only got an answering machine telling me to leave a message. It has been two days and I have not heard back from E-yearbook.com., buy phone or e-mail. 1. I feel that I have been scammed, because I was charged two (2) time when I only order one (1) book and I have my receipt to prove it.2. When calling the number the website ( E-yearbook.com) I only got and answering machine with no return call back. I also checked my e-mail to see if they tried to contact me, NOPE no contact from there as well.3. Until this matter is resolve, I can not/ will not, recommend this company ( E-yearbook.com) to anyone.

    e-yearbook.com

    Date: 01/25/2023

    This customer placed the order on January 12th at approximately 11PM PST. We then received 2 voice messages - one right after the order was placed and then next one at approximately 9AM PST the next day (on the 13th). We responded to the customer messages on the same day (the 13th) during our business hours. The fact is we responded within 1 business day so the customer is incorrect in saying "It has been two days and I have not heard back from E-Yearbook.com".We are a small business so it is true that we are not always able to respond to customer inquiries on the same business day that they are received; however, in this case we did. Even Amazon requires at least 24 hours to respond to inquiries and we are not Amazon.E-Yearbook
  • Review fromAnnette C

    Date: 10/16/2022

    1 star

    Annette C

    Date: 10/16/2022

    I just wasted $20. I thought I would be able to see more than 1 school year of yearbooks from the schools I wanted to see (they didn't have any, but 1 year). I tried to check the years available, but the pictures were so small(without becoming a member) that I couldn't really tell. I should have checked this website first, instead of taking a chance. I just cancelled my yearly membership, after only being a member for 20 minutes (no, there is no refund). I hope this review will let the company know that they need to offer more information and more yearbooks to future customers. Also, I hope this helps others to check more about the yearbooks they have available.

    e-yearbook.com

    Date: 10/18/2022

    Please note for future reference our entire catalog is available for free preview before signing up. From our website homepage, click on a state then school name and the years available are clearly viewable. For example->https://www.e-yearbook.com/Coldwater_High_School_Panther_Yearbook Also, we do offer refunds if the service has not been used to view any of the pay-only images.Thank you,E-Yearbook
  • Review fromAndrew S.

    Date: 08/22/2022

    1 star

    Andrew S.

    Date: 08/22/2022

    Scam website. Still charging my credit card after I cancelled subscription and no way to contact them. When you call the contact number It says the mailbox is full. When you email them there is no reply.

    e-yearbook.com

    Date: 09/06/2022

    We have no record of an email from this customer. We checked the 2 email addresses provided but found no communication to our support email. We have now canceled the subscription. Subscriptions can be canceled any time using the My Account page when you login to our website.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.