11 Customer Reviews
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Review from Corey C
1 star06/28/2024
Medical Practice Owners Beware!As a telehealth provider, we had a highly negative experience with Maverick Payments. They banned our account without any notice or chargebacks, claiming we were breaking **** and Mastercard rules due to our online prescription services. This is patently false, as we are LegitScript certified, which means we are approved by **** and Mastercard. Only LegitScript certification holders can have a merchant account for telehealth treatments involving no card present transactions. Maverick also mistakenly listed us as an online ph***acy when we are solely the doctor *** of our practice.Despite having our attorney write a detailed response debunking their claims, Maverick has ignored our attempts to resolve the issue and is holding our funds, effectively stealing from us. Business owners should beware of Maverick Payments. They are not educated on the most current rules and standards for merchant processing and have terrible customer service. We strongly advise against doing business with them.Review from Richard R.
1 star03/15/2024
******, I wish I wouldve read the reviews before even starting with this company. They are holding my funds with no good reasoning, didnt even partially release the funds so I can keep my business going, just handicapping me. People buys apparel and u get no payment for 6 months, what kind of sense that make.
Maverick Payments Response
03/17/2024
Hello *******, Your account was terminated due to Fraud concerns as most of the transactions you processed were on one card, we have since communicated to you in our dashboard. If you would like to potentially resolve the matter, please respond there. Thank you.Review from Eric S
1 star11/10/2023
Maur*** was my Rep DONT USE THIS REP NEVER CALLS BACK NO COMMUNICATIONMaverick Payments Response
11/19/2023
Dear ****************, We have tried on multiple occasions to reach you and return your calls. If someone was out of the office, you were emailed within 24 hours of their return. We have extensive support assistance and have made every effort to afford prompt communication. Please contact us if you have any questions. Thank you.Review from Eric R
1 star06/11/2023
Maverick is a horrible company. They do not know how to take care of their clients. I have been using their merchant processing for three years and suddenly they dropped my account. We have a reserve balance remaining with them over $100,000. They kept that balance and terminated our account now they continue to draft funds out of our reserve balance due to various different reasons that they are making up. Ive called them several times to ask them to release my reserve balance, and they tell me they will not release it and instead they continue to draft fees out of it. Clearly, they are keeping the money and finding reasons to deplete the reserve balance, I would beware, if youre dealing with them or plan to deal with them, they are taking my companies money.Maverick Payments Response
06/13/2023
Hello *******************, We are eager to review your complaint and address any concerns/questions you have about any actions taken against your account. However, at this time we cannot locate any account under the name *******************. If you would please provide contact information for yourself and/or your account so that we may research and get back to you. Also, please feel free to reach out to our *************** directly to assist you immediately, **********************************Maverick Payments Response
06/13/2023
Hello *******************, We are eager to review your complaint and address any concerns/questions you have about any actions taken against your account. However, at this time we cannot locate any account under the name *******************. If you would please provide contact information for yourself and/or your account so that we may research and get back to you. Also, please feel free to reach out to our *************** directly to assist you immediately, **********************************Review from S. B.
1 star05/03/2023
Theses people should be audited by the **** Its questionable they follow all rules and guidelines because they think they have this upper hand over people running a business smoothly, holding your money claiming there is something wrong when there never was , causing businesses financially hardship. They abuse their power, overcharge you and hold your money and not even release a partial payment which they can do very rude staff and their front end is Goat Payments so stay away from them if you can.Maverick Payments Response
06/13/2023
Hello ******, We have reviewed your concern and the account was terminated for processing payments that were prohibited. We ask you to review your agreement, specifically Sections 6,10,11 and 20 which outline account performance and the rights we have to establish/hold funds to a reserve for the purposes of mitigating risk. In addition, you have placed a stop payment on multiple debits to your account, yet we are willing to release the existing reserve to resolve this matter. If you have any additional concerns, please reach out to us directly.Customer Response
06/13/2023
I didnt violate anything as I specifically said in the beginning what I was would be doing. And your team has been very unprofessional except a couple I am thankful for. Yes, I agree you finally released my 10K. I was also not instructed to respond to charge backs from the beginning and I tried to figure it out on my own I still wouldnt recommend you guys anyone with the way I was treated.Customer Response
06/13/2023
In addition, I stopped payments because that is what my reserves were for, as you were dinging my account multiple times for your own fees as well that are very high.Review from Bryan C
1 star03/14/2023
Awful. I have been trying to close my account for over 9 days and have yet to speak to ANYONE. I had to do my own research as to how to open a ticket to request closure. I finally received a response and was given an account closure form which was handed back to them within 3 hours. I have not heard of them since. It has been 8 days since I provided the document they requested for closure.On top of that, I have been reviewing the ratings and complaints other people have and I guess I can now expect to have an issue recovering the funds in my reserve although I never had any payment issues or rejects since the account opening.Maverick Payments Response
05/01/2023
Hello **************We have located your merchant ID ending in ****. Prior to your closure inquiry via our dashboard ticketing system on 3/4/2023, no calls or inquiries were received from your business in regards to closing your account. Our contact information can be found on the top left-hand side of your merchant statement.Our Retention team reached out to you within 48 hours after your dashboard ticket was opened and as you indicated and once your closure form was received your account was closed within ten business days. Please note that per your merchant agreement (page 9, paragraph 28) you are required to provide at least 30 days written notice of closure. Your request was processed well within 30 days. Additionally, as a courtesy, your reserve funds were released within two weeks of your closure date. Should you have any questions or concerns, please feel free to contact our support team at ************.Maverick Payments Response
05/05/2023
Hello ************** We have located your merchant ID ending in ****. Prior to your closure inquiry via our dashboard ticketing system on 3/4/2023, no calls or inquiries were received from your business in regards to closing your account. Our contact information can be found on the top left-hand side of your merchant statement. Our Retention team reached out to you within 48 hours after your dashboard ticket was opened and as you indicated and once your closure form was received your account was closed within ten business days. Please note that per your merchant agreement (page 9, paragraph 28) you are required to provide at least 30 days written notice of closure. Your request was processed well within 30 days. Additionally, as a courtesy, your reserve funds were released within two weeks of your closure date. Should you have any questions or concerns, please feel free to contact our support team at ************. Submitted: 05/01/2023Review from Raul V
1 star09/23/2022
WORST COMPANY I EVER HAD! I suggest not to signup with this company unless you ok with them keeping money to prevent chargesbacks, i had 6 moths with them doing great, i agreed to do reserved since i have no issue before just a regular chargesback below 15$ around 2-6 disputes a month out of *****+ transactions a month. on the 6 month doing about 40k a month i request to release my reserved amount which is about 12k, they denied it saying that i don't meet the history transaction. HOW ? chargesbacks were below 6 for the last 6 months doing1k+ transaction, i provided documents like bank statements so they can verified i have funds in my account for any chargesbacks, also they don't take chargesback fees from reserved, they keep taking charges back at the end of the month from your bank account. Since they denied multiple times at 6 months of been processing with no issue, customer service said i have to wait until i get no disputes in order to release reserved funds, which is fine, but the issue comes i need to refund a customer but i CAN"T and they CAN'T do it either because my account is closed, NOW I WILL GET A DISPUTE because i can process refund anymore, now they will keep holding my money until i get 0 disputes. AGAIN, DO NOT Sign Up worst company i ever had, 2 business and this one was the worst, agent who took my application was kind and great customer service, i hope he work with another company, now im very working with another company no reserved, less % and my company is high risk but maverick deff was a bad experience.Review from Nicholas P
5 stars08/08/2022
Maverick is as competent and fair as it gets in the payments industry. Since we started doing business with them, they've always gone above and beyond expectations. Awesome technology, great staff, and all around the best in the business.Review from Margarita S
1 star08/01/2022
This is a awful place. Do not go there to get a merchant account. They will hold your money for a year.Maverick Payments Response
08/03/2022
Hello Margarita,
I don't find your email in our system. Please confirm your business name so we can look into this.Customer Response
08/03/2022
Conceptual credit repairMaverick Payments Response
08/05/2022
Hello,
We were able to locate your account. First, we do apologize you did not have a good experience. Unfortunately your business type is high risk and since we carry all the risk for chargebacks and fees, a industry-standard reserve was put in place which you signed/acknowledged. Given the business type and history of ACH rejects, the funds were held in accordance with the merchant agreement following the closure of the account (section 6 of the agreement) to cover the trailing risk. As of now, all the funds were released on August 2nd so we assume this matter can be considered resolvedReview from Dinesh C
1 star04/28/2022
Whatever you do stay far away from this company! They charged me $159.03 for a week of having an account! That's totally absurd and to top things off they are playing games with my money even though I was told that my money would be released after 90 days! This company shouldn't be in business anymore!Maverick Payments Response
07/21/2022
Hello,
You were charge fees for your processing activity and other fees (such as monthly, ACH rejects, etc.) which is reflected in your merchant agreement with us. You were placed on MATCH for fraud after being approved with us by another provider which is a blacklist. Unfortunately we can't support merchants who are on MATCH. Additionally, your processing activity was a indicator of possible fraud as all activity stemmed from one BIN. To mitigate our risk, funding was suspended. We have released most of the held funds but per our agreement, funds can be held to mitigate and offset our risk and held for up to 9 months following closure.Customer Response
07/21/2022
My attorney is looking into the matter as the owner, Matthew Harmon threatened me over the phone on 07/20/2022. Furthermore I have documentation and emails that state my funds to be paid in full once the 180 days period is over!
Customer Review Rating
1.36/5stars
Average of 11 Customer Reviews
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