Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

8x8, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • 8x8, Inc.

      675 Creekside Way Campbell, CA 95008-0636

      BBB Accredited Business
    • 8X8, Inc.

      733 Marquette Ave Minneapolis, MN 55402-2309

      BBB Accredited Business

    Business Profilefor8x8, Inc.

    Telephones
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 22 Customer Reviews

    Customer Complaints

    86 complaints closed in last 3 years

    28 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/17/2021

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    8x8, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • 8x8, Inc.

        675 Creekside Way Campbell, CA 95008-0636

        BBB Accredited Business
      • 8X8, Inc.

        733 Marquette Ave Minneapolis, MN 55402-2309

        BBB Accredited Business
      Headquarters
      675 Creekside Way, Campbell, CA 95008-0636
      BBB File Opened:
      1/28/2003
      Years in Business:
      36
      Business Started:
      2/1/1988
      Business Started Locally:
      2/1/1988
      Business Incorporated:
      11/12/1996
      Accredited Since:
      12/17/2021
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of C1993597 for this business, issued by Secretary of State-Corporations

      These agencies may include:

      Secretary of State-Corporations

      1500 11th Street

      Sacramento CA 95814

      (916) 653-6814

      https://businesssearch.sos.ca.gov/

      Type of Entity:
      Corporation
      Alternate Business Name
      • 8 X 8
      Business Management
      • Alex Machuca, Director General
      • Mr. David Sipes, CEO
      • Mr. Alex Machuca, Director of External Affairs
      • Mr. Samuel Wilson, CFO
      • Amrit Chuadhuri, Chief Marketing Officer
      Contact Information

      Principal

      • Mr. David Sipes, CEO

      Customer Contact

      • Alex Machuca, Director General
      Additional Contact Information

      Website Addresses

      Customer Complaints

      86 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/30/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      8x8 charged an unusual amount on our credit card April 1, 2024 claiming that we needed additional phone lines for a lower rate. After over 15 years with this company, we never had such a contract and did not expect this unusual bill. This company, as many have complained, over bills without explanation including charging for unused accounts. We are hereby requesting a refund of $1,497 back to our credit card.
      Read More

      Customer Reviews

      22 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Karissa R

      1 star

      05/07/2024

      DO NOT SIGN UP WITH THIS COMPANY. We have been with this company for about 2 years. It started off ok and then it got WORSE! We were constantly having problem with the phone lines and were in the process of going elsewhere and then they sent us an email the day before our renewal date that we would be automatically renewed. I didn't think it was up yet. In the state of COLORADO by law subscription companies are REQUIRED to give us ***** days notice before our renewal date and after go back and forth, gave them an article that stated that law. They came back with, "Thank you for letting us know what our obligations are to you. we do state in our contract that it will automatically renew if we don't let them know 45 days in advance to cancel" For 1, that contract is void if they aren't following the law and for 2. they can get FINED or SUED! We are sending everything to our lawyer and maybe everyone on here that has had a hard time cancelling can join us!

      Local BBB

      BBB of Los Angeles & Silicon Valley

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.