Business Profile

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8x8, Inc.

Headquarters

Complaints

This profile includes complaints for 8x8, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

53 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After being with 8x8 **** for 9 years, it was time to move on. We are a smaller company and didn't need all the bells and whistles. We found a new company and was able to bundle to save a substantial amount of money per month. For a small business, that is huge! Before we cancelled we asked if there would be any fees to cancel, they told me NO. (I should have got his name/badge number etc) We then went through the porting out process which is long and difficult but it finally happened. After all of that was done I then called in to officially cancel. A few days later I received an email saying I owe 8 more months of payments totaling in $1684. Wow, I didn't even know I have was on some sort of auto-renewal and on top of that the *** I talked to said I would be free of any fees when canceling. Out of the 9 years I've been with them I have never got a notification about an auto renewal or contract. I call in to talk to someone but they make it very difficult to talk to someone. They say someone will email me within 30 days. So when I get an email I plea my case and then another email comes back simply saying I owe $1684. This is so disappointing and frustrating.
Business Response
Date: 04/03/2025
Hello *****,

I am reaching out in response to your Better Business Bureau complaint.

First, please allow me to apologize for the difficulties experienced both during the cancellation of the account as well as with porting out your numbers (this can be a lengthy process depending on the gaining carrier rules and regulations)

To respond, 8x8 operates exclusively under annual (or multiple of 1 year) contract terms, and all contracts are subject to auto-renewal. When auto-renewal of the contract is not a path our customers want to pursue, a cancellation request must be submitted 30 days prior to the contract's end date. This is crucial as per the cancellation policy to ensure the account is effectively cancelled before hitting the renewal date.

Upon checking the history of tickets logged under your account, it would appear that the account cancellation request was submitted on the 6th of March which was well within the contractual period resulting in an 8 months Contract Buy Out fee of USD 1,684.88.

As I am sure you can appreciate, contracts of services are set in place to protect both you as a customer as well as the service provider, ensuring fair terms for both parties.

As part of this agreement, the contract includes a set end date, which needs to be respected or formally terminated according to the terms and conditions outlined in the agreement. This helps maintain transparency and ensures that both sides uphold their commitments.
In conclusion, early termination of a contract will always be bundled up with the adjacent Early Termination Fee (calculated as follows Months Remaining in contract ***************** fees (including taxes and fees)=Contract Buy total( CBO)/

8months x $USD ****** =USD 1,684.88)
I can appreciate the response may not be what you expected to hear back from us and apologize I cannot advise any other way.
Best regards,
8x8
Customer Answer
Date: 04/04/2025

Complaint: 23110690

I am rejecting this response because:
1) Before the porting process my new phone **** and I called 8x8 and asked if there will be any charges if we cancel, we were told NO. We both heard it and remember him telling us that. Other than that, I have no proof of what he told us, but he definitely told us that.
2) Being with 8x8 for nine years I have never been told, notified, emailed or communicated with that there was an automatic annual renewal. I don't even know what time of year it happens. For that reason I find it completely fair that you let us cut ties with you and your so called contract (that I have requested to see multiple times) and have yet to see this "contract". The statement you provided is far from a contract. Please, just let us go! We gave you 9 year.

Sincerely,

***** ********
Business Response
Date: 04/14/2025
Hello *****,
your Contract Buy Out fee waiver request was filed under C5367873 and you will be contacted on ***************************************************** concerning the next steps.
Best regards,
8x8
Customer Answer
Date: 04/16/2025

Complaint: 23110690

I am rejecting this response because: Your response sounds promising but I don't want to accept it until the request is approved. As of now it is only a "request was filed under C5367873". Once approved along with paperwork I will then accept it.

Sincerely,

***** ********
Business Response
Date: 04/23/2025
Hello *****,
I am pleased to advise that your Contract Buy Out Fee of $1,684.88 was waived.
I hope this satisfies your request but if there would be anything else we can be of assistance please do not hesitate to let us know.
Best regards,
8x8
Customer Answer
Date: 04/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:01/15/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In July 2024, ********************* completed a asset sale of **************************** and their sister company *************************. The phone services provided by 8 X 8 were not a part of the acquisition. 8 X 8 had one contract with *** and one with ***. The *** expires on 01/18/2025, we notified 8 X 8 of the non renewal of the contract and they sent us a bill for $14,420 for another year. When we questioned this charge we were given a link that does not open and the ** *** went radio silent.We are asking the BBB to help us make contact with 8 X 8 to make that these contracts are cancelled before we remove the credit cards on file and notify 8 X 8 to try and collect from the previous owners who have moved on.Our case numbers for our communications are ******************** The ** ***s we have been speaking to are ***** ******* and ******* **************** feel that the company is ignoring our communication attempts so the contract will roll over.
Business Response
Date: 01/17/2025
Hello ******,
I am sorry to see that you were put in the position of raising a formal complaint for this.
I hope the below resolution will help conclude the matter:
****************************** - the cancellation fee was waived and the cancellation is taking place on the 17th of Jan.

Water Equipment Technologies* - the account will be cancelled on the 13th of Feb. without any contract buy out fees.
* I note that in your BBB complaint you are referring to Water Treatment Technologies but the reference you also indicated, C5279105, is under Water Equipment Technologies so I have treated this as a typing error assuming this is the account you refer to. Upon also checking our entire account data base I could not identify an account named Water Treatment Technologies so I am quite certain you were referring to Water Equipment Technologies.
Best regards,
8x8
Customer Answer
Date: 01/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the cancellations do go through.

Sincerely,

****** *******
Initial Complaint
Date:08/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted company and spoke to **** regarding a debit of $67.68 that was pulled out of my Bank of America account. This amount is $10 higher from which i subscribed when enrolling. I asked why was the price change 1st **** replied that the company had gone up in pricing. I informed him that I had not received notification in writing or email. I advised him that my monthly payments have been $57 for last 4 months. Then he stated it was a late payment from July 2024 again I was not notified of $10 late fee when I called in payment I was denied a refund, When I requested to speak to manager **** said there was not one to speak to. He was rude and over talking me the entire time. He repeatedly ignored my request. So I asked for a $10 credit he said no but when I assured him I would file a grievance then he said well let me check left me on hold for long period of time without checking back. When he finally got on the phone I explained how Im not happy with service he asked if I wanted cancel account I let him know that I wanted to speak to a manager regarding services again denied my request and said Im going to give you $10 off next bill. I explained that at this point its not about money I want to delete my credit card and file a complaint he said well its nothing else I can help you with and hung up
Business Response
Date: 08/13/2024
Dear *****,

I want to personally apologize for the experience you had with us recently. At 8x8, we take pride in delivering exceptional service, and its clear that we fell short of that expectation during your interaction.

Please rest assured that we have already taken specific internal measures to address the issues you encountered with the billing ****

Regarding the circumstances that created this situation, your account seems to have had past-due balance, and since the payment was processed after the 15th of the month a late fee was applied.

Reference *********** shows that a credit good will gesture was already applied to your balance as a one-time only exception.

We value your business and hope to have the opportunity to serve you better in the future.

Thank you for bringing this to our attention.

Best regards,

8x8
Initial Complaint
Date:07/30/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have opened tickets and tickets with them. Since June 24th we have not been able to send or receive messages from our clients. Their customer service is terrible. Their responsiveness is terrible. They cancel out tickets. I do not know how they can stay in business with the lack of servies they provide.
Business Response
Date: 08/02/2024
Dear ******,

Thank you for getting in touch and sharing your concerns.

I sincerely apologize for any inconvenience you have experienced. We value your feedback and understand that the process was not clear, causing confusion. We are committed to resolving this issue as quickly as possible.

We have successfully resolved most of the outstanding ***-related issues and are currently working through a backlog of open campaigns. We have improved our processes and relationships with our partners and carriers to expedite this resolution.

This being said, the final approval for an *** campaign comes from the Direct Connect Aggregator (DCAs), DCAs are the companies that provide direct connectivity to mobile carrier gateways for the purpose of delivering *** messaging. Unfortunately, we cannot accelerate their approval process. What I did was to send them a nudge that signals that your campaign is in an "pending approval" status for an extended period of time and would require timely review.

Lastly, I have checked your case history for premature closures. I can explain what happened: it would appear that you had opened multiple support tickets for the issue at hand. In this situation, support will mark these as duplicates against the ticket that was created earliest. On this occasion the first ticket you have created to address the *** issue is C5067433 -this is still active and worked on.

I hope the above helps clarify your concerns. I do appreciate that this isn`t entirely the answer you were hoping to receive but remain confident that your *** campaign will soon be approved.
Best regards,
8x8
Initial Complaint
Date:07/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My *** service has been down for 5 weeks now, and I'm still waiting for carrier approval. Despite numerous calls and online chats with 8x8 customer service, I keep receiving the same response: "Your case has been escalated to the *** support team, and they will send a nudge to the carrier." No one has bothered to call me back to follow up on my case, and I am forced to wait online for chat support as I can't reach anyone over the phone. I am incredibly frustrated with this situation and cannot continue playing this waiting game every day! If my issue is not resolved by the end of this week, I will have no choice but to switch to another provider and pursue legal action against your company for the significant damage this outage is causing to my business.
Business Response
Date: 08/01/2024
Dear *********************************,

Please allow me to begin by stating that I appreciate how frustrating it must be to suddenly not be able to utilize SMS and to have this situation extended to 5 weeks. I do apologize for this experience and would like to explain the background of why this happened.

Firstly, I would like to state that your campaign is now approved, and you number as well as reception number and a couple of other numbers are already assigned to the campaign so you have full usage of the service now.

To explain the context, please note that all business-related SMS/MMS messages sent by any 3rd party application, including 8x8 Work, are now classified as Application to Person (A2P) traffic. This is due to a series of regulations and best practices put in place to ensure commercial messaging over SMS is secure for customers. Mobile phone service providers (examples: AT&T, ****************** etc) have taken strict action to control the type and quality of A2P messages that their subscribers receive.

Please check this out for more details:

********************************************************************************************************************
Best regards,
8x8
Customer Answer
Date: 08/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:06/28/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My SMS system is not working for the past 1 week which is a great disruption to my business as customers rely on me responding to their messages and making appointments. I have already lost one client due to this. I did not even know it was not working until a customer contacted me via phone call and said they didn't receive any messages so I had no idea because there wasn't even an error message. I had used the live chat support and followed the instructions given to fix the issue. I was told it can take 24 hours to resolve. Well, 4 days later and it has still not been resolved even after I escalated the issue to a supervisor. I tried calling the technical support line multiple times and no one answers. Their responses have been slow so I am basically paying for a service that is not even working all week.
Business Response
Date: 07/05/2024
Dear *************************,
This message regards your 8x8 Support case C5070267 which also constituted a Better Business Bureau complaint object (cannot utilize SMS Service)
It is my pleasure to announce that 8x8 has seen the backlog of number provisioning events completed and all customers should now see full outbound SMS text messages capabilities for eligible ,enabled and campaign assigned SMS phone numbers.
I have checked your campaign status in Admin Console, it is activated, and your number is assigned to it and enabled for SMS so this issue is now resolved and you can utilize SMS.
We do apologize it took so long to have this fixed for you,
Best regards,
8x8
Initial Complaint
Date:05/30/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8x8 charged an unusual amount on our credit card April 1, 2024 claiming that we needed additional phone lines for a lower rate. After over 15 years with this company, we never had such a contract and did not expect this unusual bill. This company, as many have complained, over bills without explanation including charging for unused accounts. We are hereby requesting a refund of $1,497 back to our credit card.
Business Response
Date: 06/07/2024
Dear *****,
We have received your complaint and would like to begin by apologizing for this situation.
Our billing team is currently looking into this for you under reference C5046577.
Rest assured, we will get to the bottom of this.
Best regards,
8x8
Initial Complaint
Date:04/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********************* completely disputes the early termination charge being assessed by 8x8. We have been communicating with 8x8 since July 2023 when we cancelled our service because ********************* was on a month-to-month contract and is not liable for any early termination fee. On several occasions we received verbal confirmation from 8x8 that we do not owe this fee, and then we received an invoice again with no acknowledgement of our dispute or previous communications with them. There appears to be absolutely zero coordination nor communication within the 8x8 staff to resolve this matter. We went back and forth with 8x8 many, many times from July through September 2023 and in September 2023 received a harassing demand letter from 8x8. We again provided copies of our contract and communications with 8x8 and asked for a phone meeting to discuss the matter. 8x8 refused to have this conversation and we heard nothing more from them until April 2024. On April 4, 2024 we received our first communication from 8x8 in several months, this time from a collection agency stating that we owe payment for invoice ******* for $4,628.00 as an early termination fee.On April 9, 2024, ****************, who is on the team at 8X8 and in charge of our case reviewed our initial order and acknowledged page two of the original order does indicate month to month renewal. He agreed with us that our contract states that after the 38-month term ********************* should have been on a month-to-month basis and therefore, not subject to any early termination fee and he said he would get back to us after talking with is superiors. A week has passed without any updates from Jagoi.On April 17, 2024, we received another email from collections. This situation is getting really frustrating as 8x8 wont actually talk to us or resolve the matter but continues to send demand and collections notices, for charges that we are not liable for.
Business Response
Date: 04/30/2024
Hello ********,

please allow us to begin by apologizing for the late revert.

Upon looking into your account, we can confirm that 8x8 closed the collections case and you do not owe Contract Buy out Fees.

I would also clarify that 8x8 will no longer pursue collections - the account was removed from collections as well.

Best regards,

8x8
Initial Complaint
Date:02/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
STAY AWAY!!! I booked in yesterday with agent ************* and within 5 minutes I had a phone. No one helped me start it or login, I asked the agent multiple times on what to do. When I asked about messaging he told me to contact support. I contacted support and was told it would be an additional $80 but no one stated that in the contract I signed. I told him I want the account cancelled and closed. He said that was fine and an agent would contact me within 24 hours. Its been over ******************************** I contacted their support service online and was told to wait 48 hours. When I said that would not happen I was told that cancellations take 30 days!!!! Excuse me, I cancelled within an hour of opening the service and they want me to wait 30 days to cancel. These posts will get worse and I am contacting BBB and Ive contacted my bank.
Business Response
Date: 03/06/2024
Dear *******,

Please allow mw to first apologize for the negative experience you have gone through.

1. Regarding SMS campaign registration costs; indeed, in order to be able to utilize SMS services, you will be required to register your business number with campaigns.

By registering, you validate your company to ***************** messaging ecosystem, which will:

- Ensure your messages get delivered to your users and customers.
- Avoid potential disruption to your business operations with messages being blocked by US carriers.
- Avoid any potential carrier-imposed fines that 8x8 might have to pass to you due to your unregistered usage.

As you already found out, the registration fee is of $89 USD.

2. 8x8 has a cancellations turn around time of 30 days regardless of whether the account was activated for a period of 30 minutes or if the complete contractual period was completed. This being said, upon receiving escalations from multiple channels including ******** and various ******************************* Platforms (such as Trust Pilot and Consumer Affairs) regarding your wish to have this cancelled sooner we immediately obliged. Your requests to cancel your account was submitted on the 26th of February and completed on the 29th of February under reference C4919252.

3. The reference allocated to the refund is C4922167 and it is currently being processed. We have worked towards speeding up this process for you as well so please expect the refund to show on your credit card between 3-5 business days from today, the 6th of March.

I trust that the above will help closing the loop.

Best regards,

8x8
Customer Answer
Date: 03/06/2024

Complaint: 21356385

I am rejecting this response because: Your company is removing the reviewx I have posted regarding them. They have removed me from posting on their ******** page which is illegal. I am allowed to post reviews regarding a company WITHOUT them removing me. As I stated I will continue this venture so that others dont fall for your tricks. When I booked the order I was not told about any ADDITIONAL FEES ($90). The order clearly stated SMS was INCLUDED in my order/booking WITH NO ADDITIONAL FEES.I wasted my time 3 years ago with your company and was told by upper management that your problens would be fixed. 3 years later NOTHING has changed. Other potential customers should know what company you truelly are. I understand the contract stated you have 30 days to cancel but if I booked and cancelled within a few hours Id expect something different. Your agent said an agent would contact me within 24 hours but 48 hours went by without a word from your company. 3 days and no response until I had to send out messages to Linkedin, Twitter, ********, your online portal, and 3 different email address for your customer support office.

Sincerely,

*****************************
Business Response
Date: 03/13/2024
Hello *******,
Thank you for reaching out to us and expressing your concerns regarding the removal of your comments from social media. We truly appreciate your feedback and understand your frustration.
We want to assure you that we take all customer feedback seriously and value open communication. Our team regularly monitors our social media channels to ensure that all comments align with our community guidelines and standards of conduct. In some instances, comments may be removed if they contain inappropriate language, personal attacks, or sensitive information.

However, we understand that your comments were intended to share your experience and provide constructive criticism, and we apologize for any inconvenience caused by their removal.

Under latest U.S. wireless service providers regulations, we need to register our customers' Brand and Campaigns with *********************, and then associate their ***/MMS enabled phone numbers (10DLCs) with those campaigns.In reviewing the offer you were presented with from sales, it appears that there may have been a lack of clarity regarding the *** campaigns registration fee. While we understand that misunderstandings can arise, we know that it's essential for both parties to have a clear understanding of all associated costs upfront and already made steps to ensure that all fees and charges are explicitly outlined.

I would also add that that 8x8 has not charged any *** registration fee from you.

I`d like to again apolgise for the situation and hope the above helps clarify and bring closure.

Best regards,

8x8
Customer Answer
Date: 03/19/2024

Complaint: 21356385

I am rejecting this response because: Nothing has changed. No where in the contract was it included that Id need to do another step for SMS. In the email I received from your agent I was offered multiple plans and each plan has SMS. I wasnt told by the agent that there was an additional cost thats why he gave me a number to call. Im rejecting your response because again nothing has changed. I am still not allowed to post on your FB feed. The only reason I had to waste my time contacting other sources like FB, ******** linkedin and others was to get your attention. No one contacted me, no one helped. I was constantly sent to another agent. I wasted so much time on dealing with all your agents. Others should know what your company is like. 3 years ago I told you I went through the same problems and a boss from your CA office called to apologize and to fix the problems. NOTHING WAS CHANGED. You need to be accountable for your actions. Im sick of companies like you opening and destroying honest hard workers. You scammed me and you know it. You lied on your webpage, you lied in your contract and you moved me around to different agents so you wouldnt deal with the problem. I am a problem and I will bring you h*** for the wasted time I went through. I will not be bought out or shut up to make your company happy. You need to pay for what you have done.

Sincerely,

*****************************
Initial Complaint
Date:02/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are a previous client who decided to come back to 8x8 after 3 months with another company. We signed our contract on 12/19/2023 - 51 days ago - and have been paying for this service since then. However, our service STILL isnt operating. We are a business and our phones, fax numbers and SMS messaging are all down with no resolution in sight. Your customer ************** support are the most horrendous I have ever dealt with. I have spent hundreds of hours trying to get this resolved and we still dont have this account going.
Business Response
Date: 02/16/2024
Dear ********,

We are getting back to you regarding your recent unpleasant experience with returning to 8x8 after a hiatus with another provider.

Please allow us to begin by apologizing for all the frustration caused during the porting process and *** Campaign Approval. We did receive a number of emails from you on the 13th of February so we can definitely understand you were upset.

The reported porting issues as well, the *** enablement and fax problems are now resolved as follows:

reference ID: ******** - *** enablement - ********************* discussed with support on the 14th of February, tested the *** functionality and confirmed it is working.

reference ID: C4900875, in your discussion with one of our support reps, you have also verified that *** is functional

reference ID: ********, confirmation that the numbers **********************4, 3175699720, 3176498464, 3178190493, 3178190977, 3178190978, 3178531292, 3176699883, 3176699903, 3176881029, 3176881597, 3176881677, 3176897138,3179327925,3179327928,3179327931,3179395222, **********) have been released and porting request has been submitted.

reference ID: ********, the Line Number Porting team confirmed all above numbers have been successfully ported on the 13th of February; the email address that received this communication is ******************************

reference ID: ********, the fax issue or ext. **** was confirmed resolved by ********************* via phone call with an 8x8 support engineer

This being said, we would like to apologize once more for the inconveniences and are optimistic that we will provide a smoother experience moving forward.

Best regards,

The 8x8 Team

Customer Answer
Date: 02/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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Complaint statuses

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Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

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Business Response

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Business Response

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