Reviews
This profile includes reviews for Lively's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 221 Customer Reviews
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Review fromChristie N
Date: 07/27/2024
3 starsChristie N
Date: 07/27/2024
Definitely Get that Terribly Gross and Annoying Music Changed to Something Calming or even 1979s Rock and Roll Pop Music or Something Calming!!! This Horrible Music Echoes in the Background So Loudly!!! The Representatives Said they have Many Complaints About it but Lively Head Offices Never Change this God Awful Music!!! Make a Smart 3 Phone or Smart 4 phone with larger number screen than you have on just 2 settings because my hands are small and they are so very small for my fingers!!! I called about being over my mobile data and one man Never Explained I could be on ************** Not to Be Billed the $50.00 over charge and then the warning still went up so I called again and I was put on unlimited data by a lady!!! A Whole Lot of Your Sio Called Friendly Call Representatives Need A Lot Better Training!!!
Lively
Date: 07/29/2024
Hello, we are sorry to hear of your experience and we appreciate you refeed back. We do see that you were on a 5GB data plan and only recently exceed that plan, which raised your monthly service fee by less than $15.00. We have also confirmed that you are currently on unlimited data, and you can remain on this plan as long as you like. We have several data plans available, and if you feel that the unlimited is more than you need you can change once per billing cycle. All plans and services can be viewed on our website, *********************************************. Best regards,Review fromJonel R
Date: 07/27/2024
1 starJonel R
Date: 07/27/2024
On June 17 I purchased a Jitterbug Flip Phone 2 for my disabled daughter who was soon to be transferred from a mental health facility to a group home. On July 24, learning of my daughters imminent transition, I attempted to activate the phone. After several tries, I gave up and called Lively customer service. After three more unsuccessful attempts to get the phone activated, I was told I would be sent another phone and a mailing label with which to return the first phone. On July 27, I opened the box with phone number 2 to discover I had been sent an old refurbished phone as a replacement. I contacted Lively to speak with a supervisor. The agent with whom I spoke asked me to try activating the first phone again and a picture of a dead robot appeared. She immediately told me to turn the phone off and she would get a supervisor. **** came on and explained I was sent a replacement phone since when I contacted Lively on July 24 thirty days had passed since I bought the first phone and that meant a second phone could not be a new phone - even though the first phone would never activate and had never been used. He told me I would have to buy another phone if I wanted a new one. And that that is how all companies work. I told him I had expected better service and that it was not my fault the first phone would not turn on. He did not care and exhibited no interest whatsoever in making things right. I told him to cancel my service. I will not do business with robots - dead or alive.Lively
Date: 07/29/2024
Hello, we are sorry to hear of your experience and we appreciate your feedback. The Lively warranty replacement policy is in line with industry standards and is a like for like replacement with a like new phone. These phones are often returned phones that were not activated but cannot be resold as new. As a courtesy we have extended the 30-day return period to 60days to allow you to return both the new and warranty replacement phones with the return label you received. Upon receipt of the phones, a refund will be provided under our 30-day return policy. Your account has been closed and if you have any questions, please contact our ***************** Best regardsReview fromChesley H
Date: 07/22/2024
1 starChesley H
Date: 07/22/2024
RipOff They charged me 2 extra months after I canceled the service.Took 4 phone calls abt 40 mins each Ridiculous...They need to invest in training their **************** Reps I couldn't use the phone. Never figured it out. I paid from Jan-Jun. It was a terrible experience. Worse I've had. I called to Cancel in June. The Call Rep said they had written notification of the call, but did not cancel because they thought I'd changed my mind. How stupid is that? Why would I even call unless I was canceling. I got another bill in July, *****. OK I'm ****** now, because I canceled in June. Today I called to pay the ***** bill and tell them I canceled the service, I now have a Canceled Order #. THEY told me today. I had to pay another ***** totalling $56.??. You are scamming. You cheated me out of ***** payments.I Never want to hear from YOU Again. I canceled in June. You have the notification and you charged me for July and June anyway. I really think you need to do a better job of training your employees how to follow the customer's request and stop kicking the can down the road at the customer's expense. What a Rip Off. I plan to post a Customer's Review, after all its the only recourse you give us. You are theives!!!Lively
Date: 07/26/2024
Hello *****************, we are very sorry to hear about your experience. We were able to locate your account using the email address provided in your review. Please contact our **************** for assistance with your billing concerns, at **************Review fromDiane B
Date: 07/22/2024
1 starDiane B
Date: 07/22/2024
What is wrong with business these days? You are a (paying) customer and are treated like c*** I had a problem with Lively, called at least 6-8 times and just got the run - around. One agent, ********, hung up on me which is EXTREMELY rude. The supervisor of the Lyft was to call me back. I'm still waiting for her call. All business cares about is $$$$$$. When there's a problem, you're on your own. You need lots more training. It's your f****** job so do it right. Also what goes around comes around. You get what you give.Lively
Date: 07/26/2024
Hello *************, we are very sorry to hear about your experience. We were able to locate your account using the email address provided in your review. Please contact our customer service speak to a supervisor regarding your concerns, please call **************** at ************.Review fromCarol B
Date: 07/16/2024
1 starCarol B
Date: 07/16/2024
I was not receiving voice messages from my Lively phone and was unable to set up an incoming message. I called customer service to straighten this out. The woman who answered was not very cordial; she was more demanding than polite. That was not the worst thing. She instructed me about a reset and I asked her if my photos would be protected and not erased with this reset. She said, "Your photos will not be erased." In fact, the reset erased all my photos, including some that are irreplaceable. I called back to see if there were any way to restore them and got a nice man, but there was no way to restore the photos with the type of reset that was used. I was devastated. I intend to leave this company as soon as I can. I have had prior issues with the phone not giving me the right information about my saved calls, etc.Lively
Date: 07/17/2024
Hello *****, we are very sorry to hear about your experience. We were able to locate your account and review the call on June 25, 2024, and found that you were misinformed regarding a Factory Reset. We have forwarded this information to the Advisor's Supervisor. Again, we apologize for the inconvenience that this has caused.Review fromShawnda S
Date: 07/12/2024
1 starShawnda S
Date: 07/12/2024
Tried to cancel autopay and the website says error. I call these rude people and they tell me since I authorized the use of my debit card they cant remove it from the acct. so I told them Id just call my bank and have them stop the charges and the lady said I didnt have to be so rude and hung up on me. Every time I call them theyre rude and useless. Apparently theyre thieves as well.Lively
Date: 07/16/2024
Hello *******, we apologize for your experience but we are glad that we were able to connect with your today regarding this issue. A coaching was found and has been sent to the Advisors Supervisor. Again we apologize for the way that you were treated.Review fromCaroline N
Date: 07/09/2024
1 starCaroline N
Date: 07/09/2024
Cancelled my 90 year old mothers ***** monthly emergency response in June with out contacting me and charged me 6.00 more per month to sign back up. We never called to cancel it. NOT EVER!!!!!!!Lively
Date: 07/10/2024
Hello ********,We were able to locate your account with the information provided within your review. Looking over your billing statements, we can verify that your monthly billing has consistently been around $38 since the beginning of your service. For further assistance and information, please contact customer service at ************.Review fromDale H
Date: 07/08/2024
1 starDale H
Date: 07/08/2024
Absolutely a terrible company to deal with. Not only that they have terrible service. Theyre very unfriendly and unhelpful.Lively
Date: 07/09/2024
Hello ****************, we are very sorry to hear about your experience. We were able to locate your account using the email address provided in your review. We noticed that your account has been cancelled as of July 8, 2024, and if you would like to reactivate your account and speak to a supervisor regarding your concerns, please call **************** at ************.Review fromKen M
Date: 07/08/2024
1 starKen M
Date: 07/08/2024
**************** takes forever. I tried to cancel auto pay and website says that page doesn't exist. Isn't that convenient. If you like to listen to on-hold music and not get through, this is your carrierLively
Date: 07/09/2024
Hello ****************, we are very sorry to hear about your experience. Please call our **************** at ************. Once you speak to a live representative request to speak with a supervisor for further assistance.Review fromArlen S
Date: 07/04/2024
1 starArlen S
Date: 07/04/2024
This rating site required that I give at least a one star rating in order to post. I would not have given Lively even one star had I not been forced into it. The problem with Lively, which at one time was a great company, is that they are currently relying more and more on AI, automated computer scripts, to respond to technical issues. That reliance is a disaster. While out in a wilderness area with no cell towers, my phone naturally would not work. As I am driving back in to civilization on a winding mountain road, the phone would pick up hints of cell tower coverage and try to turn on. After doing that 30 or so times in 30 minutes it burned itself out and went completely dead. Now that I am back in town, I obviously can't call Lively. So, I go online to email customer service. On the website I am automatically connected to an AI program that takes my information and then forwards me to another expert service site that won't allow me to access it without paying in advance with my credit card. My credit card is locked to my phone. Lively gets their payment automatically each month from my card but the site Lively's AI program referred me to doesn't have that access. Because my card use is locked to the phone, I can't pay this third party service. Because I can't pay this third party service, I can't reboot the phone. Most likely I will have to borrow someone else's phone to call Lively customer service to straighten this out. Assuming of course that they don't have that automated too.Lively
Date: 07/08/2024
Hello we're sorry to hear you are experiencing issues with your cell phone. We were unable to locate your account with the email address provided. Do not use your credit card to make any payments online for technical support as that is not something Lively will ask you for. Please contact our **************** so we can assist you with resolving this issue.
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