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Business Profile

Clothing

Vuori

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Vuori's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vuori has 2 locations, listed below.

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    • Vuori

      5600 Avenida Encinas STE 100 Carlsbad, CA 92008

    • Vuori

      625 S Coast Hwy #101 Encinitas, CA 92024

    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered something erroneously but caught the mistake right after checking out. I contacted the support line right away to cancel the order and was told repeatedly they would not cancel it. Unacceptably poor quality of customer service.

      Business Response

      Date: 06/12/2024

      Our Resolution: None, we are unable to process billing adjustments after an order is
      placed. We do offer free returns.

    • Initial Complaint

      Date:06/30/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #: ******* | Order date: Jun 23, 2022 $74.00 Contacted support on 6/29 and they requested multiple photos of the shorts which I immediately provided. I contacted them again this morning as they have not responded since I provided the requested photos.

      Business Response

      Date: 06/12/2024

      Our Resolution: The customer was refunded and provided a future 20% discount.

    Vuori is NOT a BBB Accredited Business.

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