Complaints

• Initial Complaint

  07/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On Saturday 7/9 about 9:30a.m. I brought my car in because I noticed that morning the ac/heater kept going in and out until it completely stopped working all together. So once again I head back to the dealership. I just purchased this car two months ago. I have a 2022 KIA Forte. The reason why I upgraded to a new car was because they had a recall on the 2017 Kia Optima Engine and stated it needed to be replaced but it could take months because the engine was on back order. I couldn't go months with out a car so I decided to just get another one. So this is why I'm frustrated because I keep having to deal with issues with KIA cars. When I get to the dealership I ask to speak with the service manager and he was such a dick to me. He said that I wasn't working the ac/heater right that's why it wasn't on.( I guess because I am a woman I don't know shit about cars) He proceeds to sit on the passenger side and starts moving the knobs around then says" oh the fan is not working at all"....no shit. I then start to express my frustration about having to use my gas and sit at the dealership for hours with a car that I just purchased. It's ridiculous that I have to keep going through this with every NEW KIA I purchase. The service manager then states " well, that's life so you will just have to wait for the diagnostic". This is why people go postal because of the rude customer service that they receive. I have given your company over $****** dollars on cars and I deserve better treatment when I come to your dealership. I feel that I should be compensated for my time and gas.

  Business response

  07/13/2022

  Business Response /* (1000, 5, 2022/07/11) */ Hello ******, I'm not sure if you wrote this before or after we spoke. You have my contact info in case you would like to discuss. Consumer Response /* (2000, 7, 2022/07/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with the manager and he stated that he would compensate me with a full tank of gas

• Initial Complaint

  07/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  I bought a car and wanted to put my mom or dad on the car but the finance manager, *****, said it was not necessary for him or her to be on the car with me since most insurance would allow me to be on the insurance without a license but when a couple days later after having the car , my mom found out Allstate wouldn't allow me onto the insurance since I do not have a license. We went back to Kia of Carson yesterday , June 30th , 2022 , ***** kept pushing us to go onto another insurance since ours wouldn't allow it.

  Business response

  08/03/2022

  Business Response /* (1000, 8, 2022/07/18) */ Hello, It sounds like this was meant to be a review. I apologize that extra steps were necessary to get it right. Are you all set now or did you still need some help from us? Consumer Response /* (3000, 10, 2022/07/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) It didn't sound like a review. I was complaining about a manager of yours. I am just waiting for the new plates for the car , can you tell me when I'll be getting them??

• Initial Complaint

  06/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I recently had my 2015 Kia Optima towed to Kia of Carson due to the vehicle stalling and not turning on. When I purchased the vehicle, I purchased the vehicle's extended 10yr/100k mile warranty. I maintain my vehicle with its routine maintenance, and never had a problem. On 5/31/22 my car was delivered to their service department to have a diagnostic test ran on the car. It has been two weeks and I still do not know what is wrong with my vehicle. I have left messages for the managers, and the actual Service director and no one returns my calls. I received a email from Kia's corporate office informing me I have a claim with them. No one is communicating what is going on, and I have been left with renting cars every week. My car has less that 65,000 miles on it, and I never had an issue with it. My car has been sitting with no resolution for over two weeks, and I feel this is extremely bad business.

  Business response

  07/12/2022

  Business Response /* (1000, 8, 2022/06/29) */ Hello there, Doing a little research, it looks like your issues may have been resolved. We normally have to wait for approval from Kia for rental reimbursements. In most cases, delays to engine work are due to us waiting for Kia to give us an approval. Sometimes, they ask us to run additional test before they approve the work. All that should have been communicated to you so we apologize that it wasn't.

• Initial Complaint

  05/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In October 2021 I purchased a *** Vehicle at Carson ***. They deceived me and sold me a pre-paid service maintenance with tire rotations with the premise that I could utilize the service plan nationwide. I purchased the plan with the intention of using it at my local ******** *** which is a few minutes away from my home. Today I find out that I can only utilize this service at two *** locations in **********. When I spoke with the Finance Director ************ he said there is nothing he can do, and that they have been deceived by the company that provided them that service since before December 2021. When I asked for my money back he said he can not refund. I'm very upset because I budgeted my services with my payments and now it will cost me more.

  Business response

  06/02/2022

  Business Response /* (1000, 5, 2022/05/19) */ Hello ******, I *pologize for the frustr*tion you *re experiencing. The loc*l de*lership c*n honor it, but is choosing not to. The *greement c*n be c*ncelled. We believe Ki* of Glend*le would honor it. If th*t works for you, we c*n c*ll them *nd confirm for you th*t it won't be * problem.

• Initial Complaint

  04/29/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I bought a new car from Kia of Carson in November 2021. First of all, I want to report predatory practices. The car was preinstalled with a LoJack device which I did not want to purchase, but was forced to purchase, being told by the salesman "Well, if you don't purchase it then there is no deal". Even though all documentation stated that that purchase was "voluntary", this is not so, because with such a tight market for cars, I was left with no other option than to accept their terms (I believe it was around 1,000 dlls on top of the car price). The main issue, is that the device only worked for a coupled of weeks, after that it completely stopped working. LoJack costumer support has confirmed that the device works, but that the dealership made a second sale and associated that device to another account, that is why the device on my car stopped working. They tell me they cannot do anything about it, that the dealership has to make that correction on their end. I have been trying to contact the right person in Kia of Carson for months. I constantly get redirected to phone numbers without answer, never get called back, and no one seems to want to fix this problem. It has been 6 months now that I am left with a completely useless service which I was forced to purchase. Therefore, I want to request a full refund from Kia of Carson.

  Business response

  06/23/2022

  Business Response /* (1000, 5, 2022/05/03) */ You can bring it in and we'll correct the problem. Are you available this week before between 9AM to 3PM? Consumer Response /* (3000, 7, 2022/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, I cannot bring the car in because I live in another city. Like I mentioned in the original complaint, I was told this could be resolved remotely. However, given the drag-out of this (6 months) of an unusable service I am requesting a refund. Business Response /* (4000, 9, 2022/05/10) */ what is the email address and phone number you want to be used for the Lojack account. We'll get with Lojack to see if they can assist with doing it remotely. Consumer Response /* (4200, 11, 2022/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Like I stated before, I am demanding a refund for this. It has been almost 7 months now of no responses or service. Business Response /* (4000, 13, 2022/05/11) */ Lojack is not refundable. I can use the email and phone number that you have in this complaint. ************ ****************** Consumer Response /* (4200, 15, 2022/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) How do you expect to charge for a service that does not work for 7 months? You are literally stealing, not providing what you force people into buying in the first place. I am done with this so I want a refund for this.

• Initial Complaint

  04/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I WENT TO PURCHASE A CAR , MY SUPPOSEDLY FRIEND WENT AND TOOK HER DISABILITY PAPERWORK TO HELP ME GET THE CAR SHE SAID. SHE DOES NOT HAVE A DRIVERS LICENSE. SHE DOES NOT HAVE INSURANCE . FOR SOME REASON WHEN THEY DID THE PAPERWORK THEY LISTED HER AS THE BUYER AND ME AS THE COBUYER. THEY KNEW THE CAR WAS FOR ME, AND SHE WAS NOT FAMILY SHE WAS JUST A FRIEND.. SO THE LADY ONCE WE GOT HOME AND SHE REALIZED THAT SHE WAS LISTED AS THE REGISTERED OWNER EVEN THOUGH SHE HAS NO DRIVERS LICENSE. TOOK THE CAR AND NEVER RETURNED WITH IT.. IT'S BEEN 5 DAYS SINCE THIS HAPPENED AND 9 DAYS SINCE I PURCHASED THE CAR. MY VEHICLE WAS USED A TRADE IN, MY LICENSE WAS USED TO GET THE CAR OUT AS WELL AS MY INSURANCE THE CAR WAS SUPPOSED TO BE FOR ME.. SO IM NOT SURE WHOS BREAKING THE LAW MORE BECAUSE THEY WERE WELL INFORMED THAT THE CAR WAS FOR ME. AND SHE EVEN TOLD ME BEFORE WE LEFT SHE WASNT GOING TO TAKE MY CAR SHE WAS ONLY GOING TO HELP ME SO I CAN HAVE A NEW CAR BECAUSE I DO DRIVE HER AROUND EVERYWHERE AND I DO USE IT FOR WORK SO IVE CALLED KIA SEVERAL TIMES SINCE THE DAY AFTER SHE LEFT WITH THE CAR AND THEY AVOID MY CALLS THEY TOLD ME TO CALL THE POLICE, TO TELL THE POLICE SHE HAS NO DRIVERS LICENSE. BUT I DO NOT WANT TO BE ON THE CONTRACT IF THEY PUT HER AS THE MAIN BUYER SHE CAN KEEP THE CAR I DONT SEE WHY I SHOULD HAVE TO BE RESPONSIBLE FOR SOMEONE WHO STOLE MY CAR AND GIVES ME NO ACCESSS TO IT.. I WANT TO BE REMOVED FROM THE CONTRACT AND I WANT NO LIABILITY I ALSO WANT MY CAR BACK OR CREDIT TO PURCHASE MY OWN VEHICLE I SHOULDNT BE ON A CONTRACT WHERE SOMEONE ELSE IS THE MAIN BUYER AND I DONT HAVE ACCESS TO THE CAR. LIKE I STATED BEFORE SHE TOOK IT SHE HAS NO LICEENSE AND NO INSURANCE BUT BECAUSE OF WHAT KIA DID AND HOW THEY DID IT.. SHE THINKS SHE HAS A RIGHT

  Business response

  05/25/2022

  Business Response /* (1000, 9, 2022/05/06) */ Hello there. In California, if there are two people on the registration, they are cobuyers. Both parties have the same interest in the vehicle. We can't make any changes to the ownership at this point for that reason. This is something you would have to resolve between the two of you.

• Initial Complaint

  03/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I currently own a 2019 kia optima. Purchase a year and 4 months ago. I don't feel I should have to replace a transmission on a 2019 vehicle. It was damaged when they sold it to me. Now! They asking gor **** to repair or replace it. I still own ***** on the vehicle.

  Business response

  07/07/2022

  Business Response /* (1000, 5, 2022/04/06) */ Hello. Our technicians found that the issue with the transmission is caused by external forces. They found damage to the bottom of the transmission pan. The warranty will not cover external damage, but your car insurance might. This type of damage normally happens from running over something on the freeway. You may want to reach out to them and see about having them cover it.

• Initial Complaint

  03/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I scheduled routine maintenance on 10/8/21 and was told I had 2 recalled parts on my car and they would need to keep my car the entire day. I requested a rental car and was told Kia would cover the total cost of the rental and the ride cost required to obtain it since there was nothing available at the dealership. attached you will find: The service order with the recalled parts the retail car receipt with screenshot proof there was nothing available under the cost I paid. The cost of the lyft home from the dealership the cost of the uber to the rental car facility The total cost of reimbursement = $131.44 I opened a case with Kia on 10/9/21 under case number ******** and have yet to be reimbursed. I've called multiple times and each time I'm told they are reviewing it with a supervisor and they simply just close the case without any notification

  Business response

  04/27/2022

  Business Response /* (1000, 8, 2022/04/12) */ Hello, We will reach out to Kia on your behalf and see if we can expedite things. Normally, they only reimburse a certain amount per day that a car is needed and that number is around $45 a day. We'll see if they make an exception.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩