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Business Profile

Online Retailer

Crigne

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 55 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company: Crigne Date ordered: May, 2024 Order #: ********

  • Initial Complaint

    Date:06/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for clothes on May 31 for ******. I received an email that they received my order but I have not received an email saying it shipped and after multiple attempts to contact them I get no response. I believe they are scammers. I cant find a phone number to call them.

  • Initial Complaint

    Date:06/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of May I had placed an order for 2 different pants suits from Crigne a company I found through ********* On May 29th I received a email indicating they have my order. Order confirmation number *********** was sent from customertocare. When my order came in the color was off which I didnt really like but tried it on. I order a S and M not sure which one would fit. The small fit on the top but the crotch hung down to almost my knees. So I tried 3 days to receive a shipping number to return both items or how to go about returning as there was nothing in my packages as to how to return. I did find a place on line that I had to answer a few questions but then they through me into a website where I had to pay $1 or $29 per month wiith personal information which I would get back my $1 but had to cancel the monthwithin a given amount of time. No personal contact with the company.

  • Initial Complaint

    Date:06/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The clothing that I ordered was to be shipped between 7 to 11 days. Since the order has been placed there hasn't been any updates to the order. I sent an email today following up to the items ordered no response. I received an email stating that the mail was undeliverable. The address on website claims they are located and items will be shipped from **************. When following up the address for the company is in **. Order ID# is ***********. I saw the advertising on an advertisement on *********

  • Initial Complaint

    Date:05/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is so bad. I don't understand how this is allowed. What I ordered and what I received are not even close to being the same. Trying to get my money back is a nightmare.They offered me $25 for over $80 worth of products. I am sick over this.

  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product not as described Ad stated it was a knit - NOT NO RETURN INFO PROVIDED No phone number Definitely a ripoff company, bait and switch

  • Initial Complaint

    Date:04/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dress Fashion - Invoice Number #******** - Transaction ID *****************. Item was a dress. It did not fit and all I want to do is to return item and receive credit on my Paypal account. It said to contact ******************** but when I try nothing comes up. I received this yesterday, April 24, 2024. Any help would be greatly appreciated. People are always getting ripped off. Not right. Thanks for any help you can give to me.

  • Initial Complaint

    Date:04/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 25, 2024 I purchased a black & white day wear pants &blouse set. Upon arrival I tried it on and it was way to big. I contacted them that I would like to exchange it for another outfit because I did not like the outfit after trying it on or a full refund. They have offered me three different refunds of $7, then $14, then $22 and that they don't accept changing to another outfit. I told them that was unacceptable for the money they were offering.

  • Initial Complaint

    Date:02/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Can not get any response from the company to see where the order is. Tired to cancel order. the address for company is a house in ********* and the phone number is in ******. When tracking order it just says pending.

  • Initial Complaint

    Date:01/16/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 clothes items prior to Christmas. It took 6 weeks to deliver order #***********. The company policy states you must contact ********************************** to receive return information and they will only address quality issues. I have emailed 6 times specifically stating the quality issues with each item. They have offered me $14, $28, and $45. They have not responded to my last two emails requesting return and refund information. They state on their website that the clothes are US made in **. There are no made in *** tags. I see there are plenty of complaints about the company on the internet. ** should not allow them to sell in **! It is all smoke and mirrors! The emails come from a variety of addresses making it very difficult to contact them. This seems to be an international company hiding under an umbrella of different names. I just want to return the merchandise for a full refund. Thank you

Crigne is NOT a BBB Accredited Business.

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