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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Online Retailer

Crigne

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 55 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from CRIGNE on February 14, 2025 and received this outfit on February 28, 2025. They advertise made South Carolina online, false advertisement. This was shipped from *****, first complaint. Second complaint, by accident I ordered Two of the same outfit by entering two in the quantity. I immediately contacted them on their website with the order number ******** letting them know to reduce that to quantity one. They had already charged my charge card $123.98. The outfit I ordered was $69.00, and I was to receive a 5% discount. Since they already charged me, they only gave me credit for $47 not the $69 because all they had to do is change the two to a one. What a scam, then I finally received the outfit on February 28, 2025 and the material differs from the top, the pants do not match one is a chiffon and the other is a cotton scratchy material, and I wanted to return it. I have to return through the US mail, which is quite costly. I notified them again asking for a return authorization number. I never received it, but I did receive a message from this company asking me I could just keep the outfit and they would give me $20 credit. What is going on? Im stuck with an outfit I cant wear. I was charged $123.98 because I got the 5% discount so Im paying a lot of money for an outfit that is unwearable . This company needs to be penalized somehow and I want my money back all of it. There was never any mention of a restocking fee and I totally understand that, but they never said that when returning, so I should get full credit and I will return it if they ever give me a return authorization number. Please investigate this company And please get back to me. Thank you so much. PS: My charge card shows $123.98 and at this point Ive only been told Im getting $47 credit!!! Scam/fraud!!

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 items. In the purchase it's said to expect 2 weeks for delivery. After 17 days. I reached out and the company said that one item was delayed and they could ship the item that is available and cancel the other or cancel my order all together. I let them know it was fine to wait until both items were available and ship them both at the same time. I received two items but neither were as advertised. A sweater I received was not the same color, type of material, size of knit or pattern thickness as what was pictured.The other shirt I ordered did have the appropriate pattern, but had 3" cuffs and 2" hemmed waistband at the bottom of the shirt that was not in the picture. The sleeves and torso were barely long enough.When asking for a return label because they offer free returns, I was told they would refund $25 for my order and I could keep it. I replied back that I did not want the items. I wanted a full refund and they replied back offering a $40 refund. On my third reply back. I said I would not accept anything other than a full refund and shipping label to return the items and they said if I wanted to return the items it would be at my own expense. I opened a complaint with ******, since that is how I paid, and the company has given me an address to return the items but no company name or person's attention to send them to. ****** receipt shows Crigne and Dress Fashion on the receipt, but the website I ordered from was Panrila. Email comes from ****************

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received shipping confirmation for my purchase on 7/15/24 (see attached). I placed the order via an advertisement I saw on ******** a few days prior to that. The cost of the item (pants) was $40.99 plus $9.99 for shipping; total charge to my card was $50.98 (see attached). When I received the pants and tried them on I realized they were sewn incorrectly or at least in a very strange way. They didn't fit me and I doubt they would fit anyone properly. I requested permission to return the item since their website states 30 days easy return/exchange (see attached) which I came to realize was very misleading. A number of email exchanges took place in which they offered up to $18 for me to keep the item (see attached). Knowing they weren't wearable it didn't make sense. Finally, I was told I must send the return to ***** in the ******************** (see attached) which would cost (slowest method) $29.70 which is most unreasonable and illogical since the website indicate they ship from the ** or **. The return label on the package I received was in ******** (see attached). Requiring the return to be sent to ***** is unreasonable and again, statements on their website and ******** are completely misleading. If I chose to send a return to *****, I feel certain I would never receive a refund. Can you please help me with a process that allows me to return the pair of pants to a location in the ** and then receive a refund of $40.99. Thank you.

  • Initial Complaint

    Date:07/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received 3 items. One was too small and low quality and the other two were low quality. I never even tried them on. I decided to send them back. I clicked on return and went to the website they suggested. The first time I got an email saying there was no such web site. I then looked up RYABE and found a site to send an email. I saidn( wanted to return my order. I got and email saying they would send $28 dollars of I kept the order. I replied I wanted to send the whole order back. Next I got an email saying if they refunded me $56 dollars would I keep my order. I replied NO. Waiting for them to reply. This company is crooked.

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dress which wad not goid quality snd the fit was strange I simply wsnt to return the merchandise to get a full refund if $58.98. I have sent numerous emails as well as opening a case with paypay providing documentation they never responded but was told I had 30 days to return

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Items purchased from an ad on ******** in late May 2026. Total cost $124. Never received the items or email correspondence.

  • Initial Complaint

    Date:07/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 items from this company. 3 do not fit. I want to return them for refund. There is no way to contact the company to do this.

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchases clothing that took forever to receive. Once I did, it was not as described and not even made in the *** as the website claims. Every piece was poorly made and funky sized. Very disappointed. AND THEN when asked about returning because of how unhappy I was - I was met with 2 return messages still making me pay $85..01 out of $198.94 when I want a full refund and return all of these clothes. Its awful! I wont wear these clothes. I dont understand. They need to be shutdown!

  • Initial Complaint

    Date:06/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 blouses June 9, 2024 from Crigne.com. Received the two blouses June 26, 2024.The blouses do not fit. I ordered according to their size chart. There is not way for a refund The link for help/support on the webpage does not work in Safari browser which tells me it is bogus. See below. From:********************************** To:xxxxxxxx Sat, Jun 15 at 9:42 AM Dear xxxxxx Tracking Number Updated *********** [delivery_confirmation_head] on *************************************** has been updated Click ********************************************************************************************* to track your order or contact seller. This above link is bogus. There is no contact phone number on the Crigne.com webpage and their help/support link does not work/cannot be found. Says made in **************, ***. Doubt that.The advertisement for Crigne.com came in on my ************* page.

  • Initial Complaint

    Date:06/25/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 swimsuits on Crigne.com on May 29, 2024. After a 2 week waiting period, I contacted them to find out why my order had not been processed. They stated that one of the swim suits was not "ready" and agreed to send the 2 that were ready and refund me for the third. Once I received the 2 suits, they were very poor quality, color was not what I ordered and the sizing was incorrect. I read their return/exchange policy and contacted them for a refund. They refused to refund me and offered me $12 to keep the items. I refused, so they offered me $26. I refused. They said I could send the items back to ***** and that I must pay for shipping.. Their website clearly states that they are an ****************** and that all items are made and shipped in the ***. Then, why do I have to pay for shipping to *****??? The package that they shipped the swim suits to me in has a return address of ************ and their website says they are based in **************. The packages the suits came in clearly state "Made in *****."

Crigne is NOT a BBB Accredited Business.

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