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ComplaintsforCrigne
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Received 3 items. One was too small and low quality and the other two were low quality. I never even tried them on. I decided to send them back. I clicked on return and went to the website they suggested. The first time I got an email saying there was no such web site. I then looked up RYABE and found a site to send an email. I saidn( wanted to return my order. I got and email saying they would send $28 dollars of I kept the order. I replied I wanted to send the whole order back. Next I got an email saying if they refunded me $56 dollars would I keep my order. I replied NO. Waiting for them to reply. This company is crooked.Initial Complaint
07/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a dress which wad not goid quality snd the fit was strange I simply wsnt to return the merchandise to get a full refund if $58.98. I have sent numerous emails as well as opening a case with paypay providing documentation they never responded but was told I had 30 days to returnInitial Complaint
07/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Items purchased from an ad on ******** in late May 2026. Total cost $124. Never received the items or email correspondence.Initial Complaint
07/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered 4 items from this company. 3 do not fit. I want to return them for refund. There is no way to contact the company to do this.Initial Complaint
07/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchases clothing that took forever to receive. Once I did, it was not as described and not even made in the *** as the website claims. Every piece was poorly made and funky sized. Very disappointed. AND THEN when asked about returning because of how unhappy I was - I was met with 2 return messages still making me pay $85..01 out of $198.94 when I want a full refund and return all of these clothes. Its awful! I wont wear these clothes. I dont understand. They need to be shutdown!Initial Complaint
06/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchased 2 blouses June 9, 2024 from Crigne.com. Received the two blouses June 26, 2024.The blouses do not fit. I ordered according to their size chart. There is not way for a refund The link for help/support on the webpage does not work in Safari browser which tells me it is bogus. See below. From:********************************** To:xxxxxxxx Sat, Jun 15 at 9:42 AM Dear xxxxxx Tracking Number Updated *********** [delivery_confirmation_head] on *************************************** has been updated Click ********************************************************************************************* to track your order or contact seller. This above link is bogus. There is no contact phone number on the Crigne.com webpage and their help/support link does not work/cannot be found. Says made in **************, ***. Doubt that.The advertisement for Crigne.com came in on my ************* page.Initial Complaint
06/25/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I purchased 3 swimsuits on Crigne.com on May 29, 2024. After a 2 week waiting period, I contacted them to find out why my order had not been processed. They stated that one of the swim suits was not "ready" and agreed to send the 2 that were ready and refund me for the third. Once I received the 2 suits, they were very poor quality, color was not what I ordered and the sizing was incorrect. I read their return/exchange policy and contacted them for a refund. They refused to refund me and offered me $12 to keep the items. I refused, so they offered me $26. I refused. They said I could send the items back to ***** and that I must pay for shipping.. Their website clearly states that they are an ****************** and that all items are made and shipped in the ***. Then, why do I have to pay for shipping to *****??? The package that they shipped the swim suits to me in has a return address of ************ and their website says they are based in **************. The packages the suits came in clearly state "Made in *****."Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Company: Crigne Date ordered: May, 2024 Order #: ********Initial Complaint
06/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I placed an order for clothes on May 31 for ******. I received an email that they received my order but I have not received an email saying it shipped and after multiple attempts to contact them I get no response. I believe they are scammers. I cant find a phone number to call them.Initial Complaint
06/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
At the end of May I had placed an order for 2 different pants suits from Crigne a company I found through ********* On May 29th I received a email indicating they have my order. Order confirmation number *********** was sent from customertocare. When my order came in the color was off which I didnt really like but tried it on. I order a S and M not sure which one would fit. The small fit on the top but the crotch hung down to almost my knees. So I tried 3 days to receive a shipping number to return both items or how to go about returning as there was nothing in my packages as to how to return. I did find a place on line that I had to answer a few questions but then they through me into a website where I had to pay $1 or $29 per month wiith personal information which I would get back my $1 but had to cancel the monthwithin a given amount of time. No personal contact with the company.
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Customer Complaints Summary
52 total complaints in the last 3 years.
26 complaints closed in the last 12 months.