ComplaintsforCrigne
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Received 3 items. One was too small and low quality and the other two were low quality. I never even tried them on. I decided to send them back. I clicked on return and went to the website they suggested. The first time I got an email saying there was no such web site. I then looked up RYABE and found a site to send an email. I saidn( wanted to return my order. I got and email saying they would send $28 dollars of I kept the order. I replied I wanted to send the whole order back. Next I got an email saying if they refunded me $56 dollars would I keep my order. I replied NO. Waiting for them to reply. This company is crooked.Initial Complaint
07/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a dress which wad not goid quality snd the fit was strange I simply wsnt to return the merchandise to get a full refund if $58.98. I have sent numerous emails as well as opening a case with paypay providing documentation they never responded but was told I had 30 days to returnInitial Complaint
07/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Items purchased from an ad on ******** in late May 2026. Total cost $124. Never received the items or email correspondence.Initial Complaint
07/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered 4 items from this company. 3 do not fit. I want to return them for refund. There is no way to contact the company to do this.Initial Complaint
07/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchases clothing that took forever to receive. Once I did, it was not as described and not even made in the *** as the website claims. Every piece was poorly made and funky sized. Very disappointed. AND THEN when asked about returning because of how unhappy I was - I was met with 2 return messages still making me pay $85..01 out of $198.94 when I want a full refund and return all of these clothes. Its awful! I wont wear these clothes. I dont understand. They need to be shutdown!Initial Complaint
06/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchased 2 blouses June 9, 2024 from Crigne.com. Received the two blouses June 26, 2024.The blouses do not fit. I ordered according to their size chart. There is not way for a refund The link for help/support on the webpage does not work in Safari browser which tells me it is bogus. See below. From:********************************** To:xxxxxxxx Sat, Jun 15 at 9:42 AM Dear xxxxxx Tracking Number Updated *********** [delivery_confirmation_head] on *************************************** has been updated Click ********************************************************************************************* to track your order or contact seller. This above link is bogus. There is no contact phone number on the Crigne.com webpage and their help/support link does not work/cannot be found. Says made in **************, ***. Doubt that.The advertisement for Crigne.com came in on my ************* page.Initial Complaint
06/25/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I purchased 3 swimsuits on Crigne.com on May 29, 2024. After a 2 week waiting period, I contacted them to find out why my order had not been processed. They stated that one of the swim suits was not "ready" and agreed to send the 2 that were ready and refund me for the third. Once I received the 2 suits, they were very poor quality, color was not what I ordered and the sizing was incorrect. I read their return/exchange policy and contacted them for a refund. They refused to refund me and offered me $12 to keep the items. I refused, so they offered me $26. I refused. They said I could send the items back to ***** and that I must pay for shipping.. Their website clearly states that they are an ****************** and that all items are made and shipped in the ***. Then, why do I have to pay for shipping to *****??? The package that they shipped the swim suits to me in has a return address of ************ and their website says they are based in **************. The packages the suits came in clearly state "Made in *****."Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Company: Crigne Date ordered: May, 2024 Order #: ********Initial Complaint
06/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I placed an order for clothes on May 31 for ******. I received an email that they received my order but I have not received an email saying it shipped and after multiple attempts to contact them I get no response. I believe they are scammers. I cant find a phone number to call them.Initial Complaint
06/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
At the end of May I had placed an order for 2 different pants suits from Crigne a company I found through ********* On May 29th I received a email indicating they have my order. Order confirmation number *********** was sent from customertocare. When my order came in the color was off which I didnt really like but tried it on. I order a S and M not sure which one would fit. The small fit on the top but the crotch hung down to almost my knees. So I tried 3 days to receive a shipping number to return both items or how to go about returning as there was nothing in my packages as to how to return. I did find a place on line that I had to answer a few questions but then they through me into a website where I had to pay $1 or $29 per month wiith personal information which I would get back my $1 but had to cancel the monthwithin a given amount of time. No personal contact with the company.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
52 total complaints in the last 3 years.
26 complaints closed in the last 12 months.