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Find a Location

Castro Valley Animal Hospital has 1 locations, listed below.

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    Business ProfileforCastro Valley Animal Hospital

    Animal Hospital

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2837 Castro Valley Blvd, Castro Valley, CA 94546
    BBB File Opened:
    6/20/2014
    Years in Business:
    11
    Business Started:
    11/28/2012
    Business Started Locally:
    4/16/1981
    Number of Employees:
    20

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Complaint Details Unavailable

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Steve B

    1 star

    04/28/2024

    This business is a SCAM.They prescribe and charge you for medication that knowingly does not treat the specific problem your pet is experiencing. Thats to get you back in to pay for another appointment to have your pet treated The vet(?) speaks to you in a private room with your pet then takes your pet in back (?) and supposedly examines the pet. They then return with a bogus list of issues that your pet needs to be addressed in conjunction with the reason you brought your pet in for. These bogus lists contain items that, on the average, range from $850-$2500 !!!! They then intimidate you by saying if these issues aren't treated then they will continue to worsen.How do I know this? Because we couldn't get an appointment with our normal vet, (very popular) so called Castro Valley Animal Hospital and were Told to " Come on In"Initially they tried to charge us $847 for an inner ear yeast infection Then they demanded to start with an allergy shot which we agreed to yet never witnessed the shot being administered.Follow up appointment 4 days later to see if allergy shot had a positive effect yet they NEVER addressed that issue. They did issue another estimate in the amount of $1700 for issues not even listed on the prior appointment estimate. we objected, just wanted the 10 day oral medication for our pets ear infection ($70)We then got into our regular loved Vet establishment and were told this medication had nothing to do with curing an inner ear yeast infection. Our regular vet also stated all the issues on the Estimates from CVAH were not needed unless there were obvious signs of something wrong. They had also heard horror stories regarding CVAH This CASTRO VALLEY ANIMAL HOSPITAL is DECEITFUL They prey on our love that we have for our pets.The Alameda ************************* also bring in their Police Dogs to CVAH, have their own private room, get charged overpriced and Unnecessary charges because OUR TAXES PAY THEIR BILL !!!!

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