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Business Profile

Bank

Tri Counties Bank

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tri Counties Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tri Counties Bank has 65 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a tri counties bank account back in 2021 that I closed IN PERSON. I had moved out of the area and no longer needed the account. I paid all dues at that time. I have just come to find that they have reported me to chexSystems in 2023 due to an owed balance of $449.08. This is ridiculous! I closed the account in person, they won't even allow you to close an account if dues are owed! So how did I close the account in 2021, and then owe $450 in 2023? I'm really confused as to how I owe money on an account after I closed it.

      Business Response

      Date: 03/03/2025

      Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details.

       

      Thank you, 

    • Initial Complaint

      Date:02/14/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dad passed March 2024 and Mom needed help with their ****************************** account. I had Mom fill out a proper CA power of attorney form, sign and notarize it. Went to Tricounties branch with the signed & notarized form, proof of ID, etc. They told me that their attorneys had to look at it, They followed up with the message that they would not accept the power of attorney for Mom. They said there was no reason given and no one at the bank would even talk to me about it. Tried to talk to the branch Manager and she gave the same message. So - they refused to allow a Power of Attorney for Mom. Needing to make a withdrawal, I had to drive Mom to their branch. They gave her lots of trouble to make a withdrawal, Mom was 87 and barely able to walk, which is why the Power of Attorney was necessary. She almost fell down while exiting the branch. It was completely unreasonable to deny her the ability to have a power of attorney with her son. Mom passed shortly after. The account is held in a trust and I am the trustee. I took the Death Certificates and a copy of the Certification of Trust, as requested, so I could transfer the funds to another trust account. They refused to close the account and have locked up the funds. They asked for an original copy of the trust, which is not a reasonable request. They had the certification of trust on file and it matched the one I brought in. I had proper ID, etc This is all that is required, yet they have denied the Trust use of these funds.The Branch manager filed an internal complaint with the Bank and they still refused access to the funds.Tricounties Bank has engaged in Elder Abuse in this situation. Made it impossible for an elder person to get help with a power of attorney. Made an elder with health conditions physically visit a bank branch to access THEIR funds. Locked up and denied access to funds that belong to a trust.

      Business Response

      Date: 02/24/2025

      Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details.

    • Initial Complaint

      Date:10/04/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello! :-) I do not like the schematics and dealings. I do wish to cancel my Tri Counties Bank, $0.82. MAIL: GENERAL DELIVERY, **************. *********; *********. Thank You! :-)Sincerely,****** A. ****** ****************************

      Business Response

      Date: 10/10/2024

      Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details

    • Initial Complaint

      Date:06/24/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank is UNBELIEVABLE! First of all I was charged $1.80 in interest due to their Error as they have never sent me a statement on a Business Line of Credit that has a ZERO BALANCE nor did they send a bill for the annual fee due of $150!! This was due to their error that they didnt have my business address in their computers? What? How did they approve me without a business address??? Now they are refusing to waive the $1.80 in interest due to their ERRORS!!! I was like really? Your bank is refusing to waive less than $2 in fraudulent interest being charged on my credit line when I did not initiate the $150 charges?? They are willing to lose my business of 45 years due to less than $2 incorrect interest charges??? Cant wait to contact ****************** to assist me with all of my BUSINESS and PERSONAL needs. What an idiotic policy to lose customers over $2 ~ I know I have paid thousands and thousands of dollars in interest to this Institution! DO NOT USE THIS BANK AS YOU WILL NOT BE APPRECIATED AS A CUSTOMER ~ THEY ONLY CARE ABOUT MAKING A BUCK OR $2!!

      Business Response

      Date: 07/02/2024

      Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details. 

    • Initial Complaint

      Date:05/14/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a dispute at Tri-County Banks They end up putting the money back into my account At least thats what I thought They said that The money was put in the bank And that Im good they Took the money out of my account and now Im stuck with a huge negative balance almost 2 grand when I went in there with a positive balance

      Business Response

      Date: 05/23/2024

      Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details.

      Customer Answer

      Date: 05/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:04/11/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 13th 2024- fraud on my account 2 transactions that total *******- payments to paypal.****** was identified as a TCB fraud customer service employee.he had my information and called from the 1-88 number associated with the bank' the bank simply denied the *** E request with little to no regard for my loss of money and never did follow up calls or updates on the process. I am requesting a full refund from them as I know this falls under the *** E claim. supporting documents attached.

      Business Response

      Date: 04/24/2024

      Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details. 

      Customer Answer

      Date: 05/03/2024

      I am rejecting this response because:


      I do want this reopened. They sent the "complacent " letter that states financial privacy. I am the one who provided all documents and have included them here again. They have not genuinely looked into my case. They are just denying it. I had someone call me from a verifies bank number that shows on my call log, claiming to be from the fraud dept.  ************* as well as tcb logo on his profile name. I followed those instructions. The bank of tri counties is not taking any accountability for the fraudulent calls and transactions.  Please review. Thank you. 



      Business Response

      Date: 05/13/2024

      Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details. ..

      Customer Answer

      Date: 05/15/2024

      I am rejecting this response because: the bank has still not made any attempt to contact me except for sending one letter that is a general one they send to everyone. It has no mention of anything they did to try and attempt to take any action to file any fraud claims and refund my money. they have not even called me one time. I know that the bank is FDIC insured and has coverage and authority to ***** the payment back to me as fraud. As a customer and previous employee of that bank for over 20 years, I know the rules and regulations. They are not doing due diligence to take action against the person posing as their bank employee. I am very upset with their lack of assistance and commitment to me as a customer.  

      Business Response

      Date: 05/23/2024

      Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details. 

    • Initial Complaint

      Date:01/19/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I discovered 4 fraudulent transactions in my checking account, supposedly from ********** The first one occurred 8/23/23. The next occured two months later 10/10/23 followed by two more transactioins 11/9/23 and 12/11/23. I could not find anything online with ********* or in my ********* account as to what these transactions were for. I called ********* and talked to their security department. They could not find any valid transaction within ********* by my banking account number or debit card numbers. ********* encouraged me to file a report with my bank and seek reimbursement from my bank. I have done so and ****************************** denied the claim, stating that it has been more than 60 days from the first transaction. However, I believe these are separate transactions because of the two-month gap between the first transaction on 8/23/23 and the second transaction 10/10/23. TriCounties should reimburse me for all four transactions because they are all obviously fraudulent. At the very least, Tri Counties should treat all of these as separate transactions and reimburse me for the last three on 10/10/23, 11/9/23 and 12/11/23. TriCounties Dispute ID is *****.

      Business Response

      Date: 01/29/2024

      "Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details."

      Customer Answer

      Date: 01/29/2024

      I am rejecting this response because: TRI COUNTIES SAYS ***** HAVE CONTACTED ME DIRECTLY REGARDING THIS COMPLAINT, BUT I HAVE HAD NO INTERACTION WITH TRI COUNTIES REGARDING THIS COMPLAINT. NO PHONE CALLS NO EMAIL FROM THEM, NOTHING.

      Business Response

      Date: 02/09/2024

      The Bank will work directly with the complainant. 

      Customer Answer

      Date: 02/14/2024

      I am rejecting this response because: Tri Counties says theywill work directly with me but they have not done so.

    • Initial Complaint

      Date:01/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tri-Counties Bank opened an account for me in Feb-2023, and set up direct deposit for me to receive my Soc Sec pension check. But a question they never asked me is if I had a Soc Sec Payee, which I do. Without that information it's against their policy to deposit a check with two names on it into an account with only one name on it.So they did open my account with only my name on it, and for the next 9 months they were receiving and depositing Soc Sec checks with both my name and my payee's name on it, in contradiction to their own policy. Yet no one ever caught this.I've made Many phone calls to them. Each time their representative asked me for the same information, including whether "someone else" was on my account. Each time I Iiterally said: "My payee's name Should Be on the account too." Yet NONE of them apparently noticed that there was no payee on my account. The problem started when I ordered a box of paper checks in Dec-2023 & they got lost in the mail. That's when this bank made me open a whole new account, and that's when they Finally WOKE UP to Their blunder on Jan-04-****, when I most needed my pension check to pay my rent and buy food. That is when they told me that the only way that I could get my money is to have my 73 year old payee make the 3 hour road trip from ******* just to appear in their branch to put her signature on a form, only to turn around for the 3 hour road trip back home. And they told me that there is NO Way that I could get my money now without my payee making a physical appearance in their branch.So here I am, a 74 year old disabled retiree with a bad heart, literally stranded by my bank. I really have no way to even buy food today, and this bank is expecting me to Fix THEIR Incompetence regarding THEIR Blunders by me coercing an old woman to undertake an a 6+ hour road trip.So here I am now literally on the Brink of Starvation and this bank won't even lift a finger to help me.

      Business Response

      Date: 01/18/2024

      Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details.

    • Initial Complaint

      Date:03/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This has been hands down, the WORST banking experience I have ever encountered. They neglected to set up access for my online account (which THEY have to do) so I have NO access to my business funds at all. They KNEW my payroll was going to be due. They promised me for *3* days they I would get access. I finally recieved access only after jumping through 4 different people and a bunch of broken promises. I then was unable to connect this account to Stripe (my payment provider) because I had to have my account rebuilt a completely DIFFERENT way. Then I was promised a temporary business card number so I could run payroll, and then was ghosted by ****, who made the promise. AFTER I had signed up, 3 days later they disclose it takes TWO WEEKS to get a card for funds access. I would have NEVER agreed to that. Online banking is a nightmare, Stripe doesn't work out the gate, Paypal couldn't get connected and they don't allow the use of Zelle. They use the excuse of being a small community bank. Perhaps you shouldn't be in the banking industry if you can't provide SIMPLE services for your business clients. HORRIFIC experience. And now they won't give me the money from my savings account, only a cashier's check that they won't honor. Unbelieveable!

      Business Response

      Date: 03/27/2023

      Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details. 

      Customer Answer

      Date: 03/27/2023

      I am rejecting this response because: It's a copout. This was a horrible experience and they don't even offer an appology. As an added insult, they didn't even close the business account necessitating a return visit from us to close it, AGAIN.

      Business Response

      Date: 04/06/2023

      Thank you for bringing this to our attention. We have addressed this directly with the complainant. To protect financial privacy, we can provide no further information. 

      Customer Answer

      Date: 04/07/2023

      I am rejecting this response because: They didn't address the issue, and they are still sending me automated emails about an account that no longer exists.

      Business Response

      Date: 04/19/2023

      Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details. 

    • Initial Complaint

      Date:02/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a home equity line of credit and a checking account with Tri Counties Bank. Last week an investment opportunity came up and I need to take a draw on my home equity line. It would be the first draw I've taken on that line since I opened it up about 9 months ago. I've been trying to get someone from Tri Counties on the phone to ask about rates and the best way to take a large draw, but their phone system has been down for over a week now. I've tried every number on their website and online that I can fin, all lead to the same voicemail that their phone system is down. They are a bank and have no access to a phone system for over a week now! How do they not have another line set up or answer back to any voicemails? It is very unsettling to not be able to get ahold of your bank. I am also out of town for a few weeks due to work so I am not able to go into a branch at this time.

      Business Response

      Date: 03/07/2023

      Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt.

    Tri Counties Bank is NOT a BBB Accredited Business.

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