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Business Profile

Auto Accessories

MGP Caliper Covers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Webpage issues when ordering product. Custom paint was an addition $150 charge, should have been lime green. Cart reflected that at checkout, imagine mock up generated with order shows imagine as green. I received black caliper covers. Business offers (yellow, red, and black) standard colors for $299. I was charged $150 for custom paint and received black, a standard colors. Contacted business 3/25/25, one day after receiving product for help and was told they wouldnt refund or exchange product due to being customized. Why would I choose to pay an extra $150 for a standard paint color that is offered at a fraction of the price.

  • Initial Complaint

    Date:02/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order online on 2025-02-11. No email verifying order was received. I attempted to call on four separate occasions where I am forced to leave a message, which I did. I reached out via their website where I received two emails stating that someone would reach out to me in one business day, no contact yet. At this point, I am looking for a refund.

  • Initial Complaint

    Date:01/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of calipers covers from MGP. The front set will not work due to an update to my truck. The rear should work however the dealer made the judgment call that I might want to wait. As many as **************************************************** frustrated. *** only sent an email asking for pictures with wheels on. I did that , no response.

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like so many of the complaints on file, this company is not available for any customer service support. Their email template response promises call backs and or email responses that never come. They never answer the phone and the voice mail prompts have errors and offer no resolution.

  • Initial Complaint

    Date:09/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on 9/3/2024 for custom caliper covers engraved front and rear with offered Batman logo.Order arrived with the *** logo engraved on the covers. Not the Batman logo that I requested.Contacted the company and left a message immediately when I discovered the discrepancy when the covers were delivered on 9/13/2024, requesting an exchange for the correct items.Sent another email requesting help on 9/16 and 9/17. The company has not responded to any of my requests.

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased caliper covers for my new vehicle on 8/22/24. I brought them to three separate dealerships and shops and they all stated they could not be put for safety reasons. Installing caliper covers could result in damage to wheels and calipers and risk of wheels falling off. I emailed the company and they stated that I could not return them because they were not brand new (even though everything is brand new still in packaging except one cover that has a slight scratch). I am well within the 30 day return policy. I sent them pictures of wheels and calipers showing there is absolutely no room to even fit caliper covers and they have ignored all correspondence. I would like a full refund.

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not recommend patronizing MGP. I have a 2022 Kia ********* SX nightfall edition. I plugged this information into MPG website to verify that their caliper covers are listed to fit my vehicle. Their website stated the covers would fit. Upon receiving the covers, I had them installed by the Kia *********** Kia mechanic notes: ...there is a chance the covers will rub the inner wheels because they are not OEM quality and were difficult to install due to not having the exact fitment. Theres not enough front clearance for the cover to fit without rubbing against the inner rim. When I arrived home, I could not slide a sheet of paper between the rim and the caliper covers. On my initial call to MPG regarding this issue, ******* confirmed that my specific model (Rim) had not been tested and MGP would refund my initial cost. When I inquired about a full or partial compensation for the additional labor cost I incurred to have the calipers installed, MGP gave me a myriad of excuses and began to deflect to installment... from suggesting bending the product to purchasing wheel spacers to make it work. I would not have purchased the product if I had to bend it. That defeats the purpose and voids any warranty. In addition, they tried to recant their own admission that the covers were not tested to work with my rims. MPG refuse to take responsibility for the incorrect information provide on their website. **************** and product quality are essential aspects of a business. I do not and will not recommend anyone to do business with MGP.

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with mgp on 3/8/24 for caliper covers for my wife's 2021 Lexus ES350. As of today 4/4/24 still have not recieved.Have called at least 4 times with wait times over an hour each time. Last call was 4/2/2024 was told order would possibly go out later that day but for certain the order would be shipped 4/3/2024.No emails no tracking numbers nothing.The total cost of order is ******. Im disappointed with the lies and misinformation. They claim the order is delayed because I requested a color change....this change was made the next day before production.Their wesite states custom order take 10 to 12 business days...with that in mind my order had not even been proccessed at that point. These people come across as a bunch of over their heads scammers.I certainly dont advise doing business with them. MGP just tell the truth and do people right and everyone can move forward and be happy but Im done with this company

  • Initial Complaint

    Date:03/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to contact this company for resolution via chat, via email 4 times and via 2 phone calls. I was unable to speak with a representative. I ordered caliper covers for my 2021 dodge Challenger and verifed fitment on the companies website. I have verified these dot fit with several outside sources. They do not fit and are about 2 inches too small and brackets do not line up with a secure location. Instructions sent do not match the calipers I have either. I wish to return these at no cost to me as the company website mentioned that they would fit and they are still n original condition not used. Order number is 10-120169 placed on 03/06/2024.

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/18/24 I ordered caliper covers for my 2023 **** Explorer with 2-day shipping. They were to be blue with etched silver **** logo. They were shipped on 1/26/24. On 2/3/23 my husband who is a mechanic attempted to install the covers. They did not fit my vehicle, so he proceeding to take pictures with a tape measure showing measurements and video of the situation. That same day being a weekend I filled out the "Contact Us" form on their website attaching video. I waited a couple day and ne reply. I called their customer service line on 2/6/24 and was #8 in the cue and it gave me an option for a call back in the order the call was received so I took that option. 2 hours later my phone rang and the caller ID was MGP *********************, when I answered they hung up. The next day I sent an email to their customer service again attaching a video and several pictures. I received an automatic reply with a case number but nothing else. I again waited a couple days. Today is Friday 2/9/24 I have been on hold 1 hour and moved from 16 in the cue to 12. I would like to return these for a refund as they are useless to me because they do not fit my vehicle. If I had received better customer service I would try another set but at this point all I want is my $351.09 back.

MGP Caliper Covers is NOT a BBB Accredited Business.

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