Reviews

This profile includes reviews for Athens Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Athens Services has 6 locations, listed below.

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  Athens Services

  14048 Valley Blvd City of Industry, CA 91746-2801

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  Athens Services

  5355 Vincent Ave Irwindale, CA 91706-2043

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  Athens Services

  1964 Westwood Blvd STE 450 Los Angeles, CA 90025-4683

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  Athens Services

  PO Box 60009 City of Industry, CA 91716-0009

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  Athens Services

  3325 Wilshire Blvd STE 948 Los Angeles, CA 90010-1703

Review Details

• Review fromBradley C

  Date: 02/06/2025

  1 star
  ******** company, horrible employees.Since Athens has started collecting trash in ********* everything about the service has changed. Too many times to count have trash cans been just thrown in the middle of the street bc they are trying to go too fast. They broke my trash can and made a whole in it by doing this which leads me to my other complaint of them putting a note on my trash can saying it was too heavy to dump even though they dumped it and it was only heavy because water got in it when it rained due to them breaking my trash can. Another complaint I have is scheduling a trash pick up. You cant just call, they make you do it online and Ive gotten multiple confirmations that it would happen and never does. My last complaint is I got another note because I had a root from my tree opening the lid. It was maybe lifting the lid a foot up. Extremely disappointing. Everyone that has lived in ********* has seen the change and yet its not getting better.

• Review fromKristie G

  Date: 10/09/2024

  1 star
  I have lived in my home for 53 years and I live on a corner. My trash barrels have always been put out at the side of my house on a public street that has been approved by the city, by waste management who used to pick up our trash and now by Athens. Two years ago their service was chosen by the ************. I have two great drivers who pick up trash and recycle and one driver who chooses not to pick up green garden waste. That driver has decided that he doesn't like to turn the corner to pick up the trash and so he doesn't. I have called multiple times, I have a written a letter to the corporate office and I have asked to speak with a supervisor. My trash is picked up when I call the following day. Having to call each and every week is ridiculous especially when the other drivers have no problem. I have actually talked to some of the drivers and they know who it is and told me he refuses to pick it up and one of them was kind enough to even speak with management. The green barrel was picked up for a couple of weeks and now we're back to no pick up. Must be nice to get a paycheck for not doing your job and that goes for the management too who's not bothering to take care of the problem.I actually watched that driver today pick up trash on both sides of my street, come to my corner, look down and plainly see the barrel and kept on going. He never came back.

• Review fromAudrey H

  Date: 08/20/2024

  1 star

  Audrey H

  Date: 08/20/2024

  Ill preface this by saying Athens has a monopoly on waste management in my city so they dont care about satisfying customers.I have asked for smaller trash receptacles. I was told they would be switched out on August 12. They were not. I called multiple times that week to be told that the new date would be August 19. They were not picked up on August 19. When I called about this, they lied and told me the trash cans were not at the curbThe trash cans have been at the curb since August 11 as every single neighbor is angry about this. Every phone call I make to Athens ends in a lie. I loathe this company. They do not offer discounts on creating last waste as they should. Avoid them if you can -unfortunately I cannot

  Athens Services

  Date: 08/21/2024

  Dear *****************************,
  
  Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience youve encountered. It was a pleasure speaking with you and assisting with your concerns.
  If you have any further questions or need additional assistance, please dont hesitate to call us. We're here to help.
  
  Best regards,
  *******************************
  Franchise Contract Liaison Specialist

• Review fromEd K

  Date: 08/02/2024

  1 star
  I called for a pick up (green waste) that was missed. I spoke with ****** in the call center. She asked a lot of questions: Did I have it out the night before? Did I have it out before Seven? Was it overflowing? I answered, NO, Yes, No. I was told they had until 6pm to do it - it was about 3:30p. I said Thank you. The next day - still full. I called about 1:30p to check on it. I was told that I didnt have my can out by 7. I asked how could they know that? She said they have cameras on the trucks. Ok, I thought it was. I thought it was missed. Here is the issue She said the order was closed after they saw my can wasnt out. I did not receive a call or email to explain this nor did they come empty the can. I said regardless - I asked for it to be emptied. She didnt explain anything. I didnt know that their process was to review the request first, to review cameras first. She made it sound as if they were coming by 6pm. I said, I asked for it to be emptied regardless of your findings, why is it not being picked up? Is that not a service? She said I can schedule it now for you. She then came back and says it will be $27.00 and it would be Monday ( in 3 days). I got very upset and said to cancel it. I asked for a survey to report this call/service and I was told they (Athens dont do that - no wonder) I report this here because I can not find any other way to officially reach a complaint compartment. I report this for you to see where you are falling short in customer service. She could have said they were going to review my request first. She could have explained that an extra pick up isnt offered as a service. She should have said there was a charge first before leaving me on hold to set something up. She could have been less condescending. Unfortunately I have no choice but to have your company or I would not. Ever since they took over our area, there is trash regularly on the streets and in bushes along the curb due to the truck system used.

• Review fromLucille T

  Date: 07/10/2024

  1 star

  Lucille T

  Date: 07/10/2024

  6/10/24 when I reported their trash pick up truck broke the lid of my trash bin & so I requested an exchange. A month later, it still has not been changed. I totally understand the notice in their website it may take 2-4weeks. But over the 4 week period they had given me 4 dates (with emphasis on leave the bin in the curb from 6am-6pm & it will be switched out by a different truck) but it was never switched. For the inconvenience of moving trash bags from bin to bin & moving the broken bin in & out to the curb on those pick up dates, I have called their customer service for I guess 7 or 8 times already & all of them stated the same- I will escalate this & will schedule it once I hear from them. Just tell me up front if there is no bin available & I am a very patient customer but dont give me false promises & empty words. I cant even convince myself to give them 1 star for their inefficiency & dishonesty.

  Athens Services

  Date: 07/11/2024

  Dear *******,

  We sincerely apologize for any inconveniences.We can assure you that were addressing the issue promptly.

  Our operation team went out there to exchange your cart today. Thank you for your patience and understanding.

• Review fromkeith j

  Date: 05/26/2024

  1 star

  keith j

  Date: 05/26/2024

  Athens, neighboring apt building has a broken Athens dumpster bin that's been sitting on the street for weeks despite neighbors like me contacting Athens to pick up their broken dumpster bin (it's missing a wheel) Athens customer service assured me it was being picked up last week. But wasn't. I guess they don't really care about taking care our of community here in *********. No, I am not a client, just a concerned neighbor trying to get this company to pick up their broken dumpster bin or fix it and return it to their client to use. It's also filling up with trash that's not being emptied either. Address for dumpster, ***************************

  Athens Services

  Date: 05/28/2024

  Good afternoon ******************,
  
  Thank you for bringing this issue to our attention. We sincerely apologize for the delay and inconvenience this may have caused. We would like to inform you that the issue has been resolved at ****************************************, as we have removed the bin. We understand your frustration and appreciate your concern for the well-being of your neighborhood.
  
  If you have any further concerns or need additional assistance, please do not hesitate to contact us directly.
  

  Best Regards,
  Athens Services
  ************

• Review fromElena V

  Date: 03/26/2024

  1 star
  I have small apartment building in this company's fiefdom. When they were awarded this contract, my bill tripled. I now pay $500+ a month.1. When establishing trash, I was never informed that I had an option to have 1xweek or 2x week service. Naturally, I'd been billed for 2x week pickup. Tried getting that refunded. No.2. Informed that green compostibles now must part of pick up service as of 2024. It is now March and no pick up has occured. An agent assured me twice she would come with brochures and compost bins for each unit to explain what goes in the green bin. She no showed twice.3. I am being charged each month $150 for gate opening...which they have not done in years as my manager leaves it open on pick up days. It is still not refunded, but I am warned to pay my bill in full or face penalties.

• Review fromAl K

  Date: 01/18/2024

  1 star
  Athens came to ****** ** and tripled my trash price. They are a monopoly because no other company can operate in ****** besides them. They wont give me a comparable price to my prior provider. It almost feel like they are turning into a Communist party since its their way and you cant cancel or get a competitive rate from someone else. Stay away from them if you can they wont even accept payment plans or give you aid for small struggling businesses.

• Review fromBEN M

  Date: 11/03/2023

  1 star
  They hit my car with their dumpster and would not admit to it!

• Review fromStar L

  Date: 08/16/2023

  1 star

  Star L

  Date: 08/16/2023

  Athens Services has poor customer service and have their loud dumpster picking up trash on a Saturday Morning around 6AM-7AM. I tried reaching their customer service line but can not get a hold of anyone. Their chat to talk to a customer service also does not or ever work. They service a building in **************** at ********************************. *********** ** and have their loud beeping dumperster coming to pick up trash on the weekend which many of us work and need our weekend sleep. Their response is that it is how they have to pick up trash because that's their schedule. YOU ARE OPERATING A LOUD FREAKING GIGANTIC VEHICLE AT 6AM ON A WEEKEND, with trash bins banging everywhere and vibrates our windows.. I am sure it is valid for a NOISE COMPLAINT. I think it is ridiculous that they can't push out their schedule to 8AM and Athens have disturbed my sleep for 4 years now.

  Athens Services

  Date: 08/17/2023

  We have received and reviewed your complaint regarding service hours. After reviewing location it does show we service trash anywhere from 11:00am-12:00pm. The service that is provided earlier will be for the recycle around 6:30-8:00am. Per city rules and regulations were are able to service from 6:00am-6:00pm, however I did send out a message to our area supervisor to see if he can accommodate a later service time for this  location preferably after 8:00am on Saturday. Please keep in mind this request cannot be guaranteed. We apologize for any inconvenience you may have experience.