We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Discount Stores

99 Cent Only Stores

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Discount Stores.

Complaints

This profile includes complaints for 99 Cent Only Stores's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

99 Cent Only Stores has 107 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received an old check from December 2023 the week of May 9, 2024. My **** chose to accept it, due to the fact it was within 180 days to cash it. I received a letter from. my **** of ****** of Returned Deposit item. Dated May 20, 2024 , I received the letter on May 29th I got a $15 fee from my **** because of this. I've made phone calls and sent the ****************** an email on May 31st with full details requesting that they reissue my check and reimburse me the fees I incurred on my account. I haven't received any response to my email or phone calls from anyone there. I went to the employer's **** from a suggestion from representative of my **** to see if they would honor the legal copy of my check. Was told it could be used the same way you would the original check. And I wouldn't incur a $15 fee from that ****. I went there, but they couldn't cash it. The clerk recommended that I request a reissuance of the check.

    • Initial Complaint

      Date:04/18/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 16, 2024 I went into the store because the signs in the windows said everything was on sale due to the store closing. When I went to pay and afterward got out to the car and inspected the reciept, I noticed that various items were still rung up at 99 cents and others were charged at more than 1 dollar, I have shopped at this particuliar store for many years and it has always been the policy that if an item has no other price on it then it is 99 cents. 3 of my items that were not priced at any other price were rang up for $1.40. Why would they advertise in every window of the store that the whole store was on sale then when you check out you are charge either regular price or more than the regular price. I feel that the store falsely advertised in this way and are giving other stores that really do discount their items a bad name. And it is very unprofessional to advertise that the whole store is 30 % OFF then to go ahead and charge the consumer full price of the object. I even went back to re read the advertised signs and I had read it correctly the first time. I don't feel that I should be taken advantage in this way just because a store happens to be going out of business. Regardless of the total amount of what I was over charged it is more a matter of principle that when you advertise that something is on sale then you should honor that advertised price and not try to get over on the consumers, just because you feel that many will not even look twice at the reciept so they will never realize that they were taken advantage of.

    • Initial Complaint

      Date:12/21/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to the 99 Cent only Store on **** Union Pacific ...trying To Complete mine Writ of Excursion the For Court Order ...And Notice No Business License Posted By Law and Rules.... Can Send me a Copy or Directions to find their Copy of 99 Cent only store license... Falling to Post Business License by States and Business Requirements

    • Initial Complaint

      Date:12/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      99 CENT ONLY STORE - EMPLOYEE OF CONCERN: ******. ****** IS HAZAZARD TO THE PUBLIC AND NEEDS TO BE PUT ON WATCH. WHILE ****** WAS BAGGING MY FOOD, AND POSSIBLY OTHER CUSTOMERS' FOOD, SHE WOULD PURPOSELY SQUEEZE AND DAMAGE THE FOOD WHILE BAGGING IT AND THEN SHE WOULD TRY A DIVERSION BY OFFERING SOMETHING ELSE ON THE COUNTER LIKE A MAGAZINE OR COUPONS TO DIVERT THE ATTENTION AWAY FROM HER DAMAGING PEOPLES FOOD WHILE BAGGING IT. ****** WILL PURPOSELY DAMAGE, SQUEEZE, TAMPER, AND ALTER THE PACKAGING BY SMASHING FOOD ITEMS AS SHE IS BAGGING THEM. I SAW HER WITH MY OWN EYES AS SHE DAMAGED MY FOOD. I BOUGHT SOME TAMALES ON 11-22-2023 AT 1:53 PM FROM STORE 311 TRANSACTION NUMBER 990311013751369933196833 FROM ****** WHO WAS IN ***** OF THE STORE (****** HEALTH DEPARTMENT FILE NUMBER CO0395671 (888) 700-9995). SHE PRETENDED TO BE NICE BY OFFERING ME A MAGAZINE THAT WAS ON THE ***** COUNTER AS A DIVERSION WHILE SHE PURPOSELY SQUEEZED AND PUNCTURED MY TAMALES WITH HER FIST AND PUNCTURED THE TAMALES WITH HER FINGERNAILS. THIS LADY IS A THREAT TO THE PUBLIC SAFETY. ****** IS A DANGEROUS WOMAN TO TAMPER WITH PEOPLE'S FOOD AS SHE PLACES IT IN THE CUSTOMERS' BAGS AND BORDERLINE MAKES IT CRIMINAL ACTIVITY. ****** NEEDS TO BE FIRED OR DEMOTED AND NOT PUT IN THAT POSITION. PEOPLE CAN GET SICK IF SHE IS REGULARLY DOING THESE ACTS AS SHE DEFINITELY DID TO MY FOOD. ****** IS A BAD WORKER TO PURPOSELY CONTAMINATES PEOPLE'S FOOD.

    • Initial Complaint

      Date:10/05/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the 99 Cent Only store in **************** ** on 9/9/23 to advantage of the advertisement of items from their store application. I purchase various other items that were being advertised on the app that day. The item in question was for the 12 pack of 16oz **** bottle waters for 99cents. The advertisement did not specify there was a limit you could purchase as well. I went to purchase 6 cases of the water only to be told that the waters were 99 cents each. I informed and showed the store employee that is not what the app showed. Still would not honor the price and informed me that I would have to call their corporate office for resolution. I called while I was at the location and left a message as no one answered. Days went by and I called a few more times still without any response. I finally sent a email and attached the screen shot of their advertisement and finally on 9/19/23 I got a response and they apologized for the inconvenience and offered to send me a gift card for the trouble. I followed back up with asking what was the amount of the gift card and when should I expect to receive it. I have not received any response from them since. I have reached out few more times since and my last response indicated that if I do not hear back from them I will escalate the complaint. This is why I am submitting this complaint with the BBB. As this is false advertisement and depending on how they handle the issue will determine how or if I proceed from here.

    • Initial Complaint

      Date:09/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a person with many physical injury bankrupted and limited disabilit benefit, i carry a rolling bag to make groicery purchases..the security does not allow me to enter 99cents store with my personal bag and demand it to be left by door with no receipt or safe guarding promise of its content or return after purchase..so that i could loose mybag the medicine clothes or drinking water,phone inside my bag as security claims that he has top walk-way guarding people bag by door and no one can enter the store with their personal rolling bag *******************

    • Initial Complaint

      Date:08/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date the transaction was made on was August 16. I was making a purchase last night and the cashiers name was *****. She racially discriminated against myself and my four children. She put another family ahead of us in line and she told us that we can wait and when I started to question why we had to wait, she said she wasnt gonna be able to make my transaction, the security guard even asked to help and she told him that I could wait so I had to go to another line to make my transaction due to myself and my kids, racial background and color of our skin I ask for a manager. She told me she was the manager I asked for another manager. She said he was busy and he wouldnt be able to help me.

    • Initial Complaint

      Date:08/01/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      El Pasado viernes 28 de ***** al hacer mis compras en esta ubicaci&#***;n, los precios no ***ron los correctos, estos articulos en general *** estaban colocados en una base giratoria son lentes de doferentes graduaci&#***;nes y para sol con el precio se&#***;alado de $1.19 *** de echo al marcarlos en la caja se cobra la tienda a $1.20 y uno de los 3 *** ******************** a $1.50 le pedi a la cajera *** ajustar&#***; este precio, ella *** a checar y dijo *** era de otro lugar, *** Yo lo hab&#***;a agarrado de un lugar qu no era su precio, habiendo en este mostrador mucho de este mismo estilo. Yo le ped&#***; *** lo arreglara, ya *** la ley de pesos y medidas si hay art&#***;culos con el precio marcado en ************, el nogocio o establecimientp deber&#***; darme y respetarme ese precio.La cajera dijo *** no y le pedi a ella *** llamara al manager de esta tienda .99 cents Store, se presento una persona muy joven de nombre ***** y le ped&#***; lo mismo, y se reuso a respetar ese precio marcado de todos los lentes *** moatraban ese precio de $1.19 *** en caja se cobraba por $1.20 en donde uno de los 3 lo cobraban por $1.50 *** de echo una cliente *** venia en seguida me ofreci&#***; .25ctvs y Yo &#***;e expli*** a ella *** ese no era el punto, ellos la tienda estan cometiendo un robo, si son centavos, centavos *** cada cliente debemos de pagar, como lo marca &#***;*********, ahora ellos ya sabian ***, como dij&#***; el manager *****, *** luego hay ni&#***;os *** mueven lps articulos, Yo les hice ver en ese momento *** entonces ellos como empliados deben de tener todos y cada uno de los art&#***;culos como marca la ley, no soy Yo, ni son ellos, es un servicio por ley *** se debe de dar a los consumidores en cualquier negocio.El manager se reuso a ajustar el precio, y como dije Yo *** ese precio no pagar&#***;a le dije *** lo quitar, por lo tanto este mismo ***** a&#***;n m&#***;s en negarme la compra de los otros 2 art&#***;culos.Posteriormente se acerco un se&#***;or de seguridad *** se metio, sin ser llamado por el manager o alguien de la tienda, a este, Yo &#***;e dije *** se callara, para s&#***;lo recibir de este se&#***;or de seguridad insultos, *** el mismo manager ***** escucho sus insultos hacia mi, Yo le dije al ******** esta esnla clase de seguridad *** tienen? El manager con una risa en su expresi&#***;n contest&#***;, son solo centavos.Y para terminar todav&#***;a el Sr de seguridad me insulto una vez m&#***;s con el dedo medio r&#***;gido de su mando, y nunca vi, ni recib&#***; asistencia *** el joven manager de nombre ************* pase a retirarme.

    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stopped working there May.19,2023 for many personal reasons. I applied for Medical and food stamps through the state shortly after. The state needs my income for 2023, a letter stating I do not work there since May.19,2023. Which they will not provide nor will they give me my own income they are withholding. I've been trying for about 2 months and get nowhere with the store manager *************************. She is very **** and hangs up on the DES people calling to verify I do not work there anymore.

    • Initial Complaint

      Date:06/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The name of the business is 99 cent ONLY store, but sell numerous things that are not 99 cents. If they're going to sell items for more than 99 cents, then they should change the name. That's false advertising. It's the name of the store... They have it on the walls, etc.

    99 Cent Only Stores is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.