ComplaintsforConcord Honda
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Complaint Details
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Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Last Friday, 06-07-2024, I went to Concord Honda (***************************************************************) to purchase a used 2015 ****** Outback, for $15,999. They claimed to have completed all safety inspections that would make it road worthy and legally able to sell. I contacted a mechanic to inspect it the next day, he informed and showed me that they dealer was in violation of California Vehicle Code, VEH *****: No dealer or person holding a retail sellers permit shall sell, offer for sale, expose for sale, or install on a vehicle axle for use on a highway, a pneumatic tire when the tire has less than the tread depth specified in subdivision - subdivision (b)(2): " Four thirty-second (4/32) of an inch tread depth at all points in all major grooves on a tire on the steering axle of any motor vehicle specified in Section *****, and two thirty-second (2/32) of an inch tread depth at all points in all major grooves on all other tires on the axles of these vehicles." My mechanic clearly showed me the front two tires are well below 4/32 of an in standard on major grooves, which I believe they sold me an unsafe car knowingly. I have tried calling them and informing them of this, but they do not want to replace them and instead prompted me to purchase new ones from them. I believe they violated the law, and put my safety at risk.Initial Complaint
05/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I inquired on 5/15/24 to concord Honda regarding a 2018 jeep grand Cherokee Laredo I saw listed on their website for sale. I submitted a credit application with my mom a co applicant. A gentleman named *** worked with me during the sale process. I told him I wanted the extended vehicle repair warranty on the vehicle and the maintenance service package for oil changes. I told him my budget and the monthly payment I wanted for the car and he seemed to make everything happen. He told me during our phone conversation the extended warranty had a $0 deductible. When we came in person to concord Honda to meet and go over everything my mom. Asked if since we were getting both the extended warranty and Maintenance package added if the vehicle could be serviced at Honda . The gentleman said yes, of course. Nothing different was ever mentioned. After purchasing the jeep the A/C had an issue so per being told we could have the car serviced there at Honda I made an appointment only to find out I had to take the car to Jeep AND I was told the deductible was $250. Also service told me they did not see the maintenance package on the car I specifically wanted. Also I noticed a theft device was added that cost $149 that I have no idea what that is. Ive tried contacting Concord Honda since the day I brought the car down. Nobodys contacted me back. Ive tried reaching out to the sales guy. He emailed me and told me that the financial Director would get back to me if she could help me nobody since contacted me and I need to get this solved because I feel deceived. I dont understand the point of Concord Honda. Nobody want to help me from Concord Honda and I need to find out what devices that was added that I never specified I wanted.Initial Complaint
05/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My Honda pilot is 8 mo the old with 8000 miles. It broke down 2 hours from my house late at night. I had to get a hotel room. I had to pay for a tow. When the car was done, they wouldnt have it towed down to my home. They wouldnt call me back about anything. A car rental allowance, towing it back to me. I work full time, my husband is deceased. I literally couldnt drive 4 hours for this car. My 78 year old father had to rent a car to go pick up my car. A car this new shouldnt break down.Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a used 2020 Honda Accord turbo from Concord Honda 11/18/23, I had to pay $300+ for the extra key fob to the car and to get it programmed.The car had high mileage ******* at the time of purchase so I also purchased the high mileage warranty.20 minutes after I drive off the Low tire warning light comes on but now service is closed so I was told to bring it back on Monday which I do. They stated that the sensor wasn't reset all the way. Great! Then a few days later I realize there is no wheel lock key for the tires so I have to go back again to get a lock key.Now 6 months later I have ******* which is almost 4000 miles which is not much for 6 months. Suddenly all the warning lights come on in the car at once so I take it to Honda and I am told the car has a bad turbo which the warranty will cover but it was bad when it was sold to me but thats not it.- Back breaks are down to %20 - Need transmission fluid change - Brake fluid flush - Engine air filter& Cabin air filter are restricted ******** Mile tune- up All these are issues I should not have to deal with ***** miles into purchasing the vehicle. I reached to the dealership and was told by the Sales Manager *********************** that the car went through the basic smog and safety inspection including brakes and tires all being above California legal. I understand the regular maintenance schedule but the brakes, filters and the ******* mile service should have been done before they put the car up for sale. I don't think I purchased a reliable vehicle which they knew before they sold it to me. These things don't shouldn't need repair or replacement after less then ***** miles. This dealership is very sneaky and dishonest selling unreliable used cars.Initial Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dissatisfaction with the ongoing electrical issues plaguing my 2018 Honda Accord, VIN: [*****************]. Since the initial purchase of the vehicle, I have experienced recurring problems with dashboard lights illuminating unexpectedly, indicating underlying electrical malfunctions.In an attempt to rectify these issues, I have diligently brought the vehicle to authorized Honda service centers on multiple occasions. Despite their efforts, including the replacement of the electrical wiring harness in 2023, the problem persists unabated. Despite extensive diagnostics and repair attempts, the root cause of the issue remains unresolved, leading to significant inconvenience and frustration.Moreover, during one service visit, Honda service personnel erroneously diagnosed a faulty gas pump, resulting in an unnecessary replacement at my expense totaling $1375.00. It is pertinent to note that Honda was already aware of a recall affecting my vehicle, yet failed to rectify the issue under the recall and instead charged me for the repair. Subsequent attempts to seek full reimbursement for this unjust expense were rebuffed by Honda corporate, citing the partial financing of the repairs as a justification for their refusal.To compound matters, on Saturday, April 7, 2024, I once again encountered a recurrence of the dashboard lights issue, signaling a persistent and unresolved defect within the vehicle's electrical system. This ongoing issue has severely compromised the safety, reliability, and enjoyment of my vehicle ownership experience.I am at a loss for further recourse and demand immediate action to address and rectify these persistent electrical issues with my 2018 Honda Accord. I expect Honda to honor its commitment to customer satisfaction and take decisive steps to remedy this situation promptly and comprehensively. Failure to do so will leave me with no choice but to pursue legal avenues to seek redress for the ongoing inconvenience and financial losses incurred.Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Timeline of events September 8, 2023: Take Honda in for basic oil change and service. Multipoint inspection. Provided the weather stripping that had come off of the car and was told could attach to the car, not a problem. / Exhibit 1: repair order #******. / Exhibit 2: Email from Manager stating that they did not document the weather stripping repair because it was a courtesy. September 9, 2023: After being told by Honda service member that we need to wait 24 hours to do so, *********************** removed the blue tape that was holding weather stripping to windshield and car, peeling off the paint in 2 places on roof of car, touching windshield. September 25, 2023: After SEVERAL UNRETURNED PHONE CALLS AND VOICEMAILS to Concord Honda, *** and *************************** just drove the Honda Pilot to the dealership in person, to speak to someone about the paint issue. ************ *************** apologized and asked us to go directly to an auto body shop that he recommended as Honda-friendly. *** and *************************** took the car over that hour and a repair estimate was done.Exhibit 3: Photos taken of the peeled paint, clearly showing it was about inch wide, where tape was removed from the car. Exhibit 4: Husteads Auto Body- Concord Repair Estimate by *************************.October 27, 2023: After SEVERAL UNRETURNED PHONE CALLS AND VOICEMAILS (again), *** and *************************** show up in person to Concord Honda to request status on the correction of the paint damage. We were told someone would get back to us in a month or so.January 25, 2024: After more UNANSWERED CALLS to Honda, someone from Honda called us back and provided email address for ************. Emailed ************ who finally returned with an email stating there was nothing they can do and to contact American Honda. Exhibit 5: email thread between Mr. and ********************* and ************.Initial Complaint
12/21/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I bought my car November 11, it was a total loss on December 11. The dealership does not have the title to provide to the lien holder so the insurance can pay the loan and I may receive the money I put down to get another vehicle. The Dealership sold the vehicle without having a title and now they state the auction they purchased it from has not obtained it from the original seller. I am not receiving the title in a timely manner, and it is causing financial hardship. My down payment was $13,350. I am having to make payments on a car I no longer have.Initial Complaint
11/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
For a year and a half, Concord Honda sends junk mail to a person who does not live here named "***********************." I have emailed them 50 times. We write 'return to sender, addressee not here" on the junk mail and send it back to these shysters who simply throw it away and send more to our house. Telling them the person doesn't exist apparently doesn't mean anything. They absolutely refuse to stop sending this garbage to our house. I do not understand, if we well you a million times the person isn't here, why continue to waste paper and postage harassing us with your junk mail? How do we get these people to remove our address from their database?Initial Complaint
11/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a car the end of september the day I drove it off the lot onto the freeway I notice at 70mph the car was pulling to the right and the steering wheel was vibrating. I called the next day to imformed the dealership of the problem. They told me to bring the car back when I return from vacation because i was leaving the state. I took the car in two or three times and the issue was never fixed. They would not give me any paperwork showing what was done to the car. They informed me that the maserati delership did not give them any paperwork to show what work was done. It was not until I took the car to a local tire shop that I was told the wheel was bent. I again called and they imformed me I bought the car as is, I then stated no one imformed me the wheel was bent. They also had the car ***** days waiting supposely on a part for the mirror. I believe Concord Honda new the wheel was bent and thats why they would not give me any paper work, they wouldn't even tell me which maserati dealership they took the car to. I feel I was sole a car with a defective wheel and they should be liable. I'm sure ill have to pay for the rim but i want people to know about their shady business practices.Initial Complaint
08/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased my 2015 Honda Pilot after the end of my 3 year lease. Roof started peeling in spring of 2022. Not my fault. After speaking with a ex Honda employee, I found out that there was an extended warranty on the paint job because of Honda's poor paint job. This warranty expired before my car started peeling. Went to Honda dealership in winter 2023. They looked at my car and said that Honda never put top coat on my car. It never did have a shiny exterior. So because of Honda's sloppy paint job, I'm stuck with a peeling roof and have no recourse. This was my 6th lease and will be my last. My parents have also been leasing from Honda but this will also be their last. No way to treat loyal customers.
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Customer Complaints Summary
16 total complaints in the last 3 years.
10 complaints closed in the last 12 months.