Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a Prologue from Honda Concord on September 2, 2024, and was offered a $700 EV card, which the sales representative assured would last through the lease. However, the representative failed to enroll my car in HondaLink and OnStar, claiming she didn't know how to do it but said I could handle it.Despite my efforts, the car was never enrolled, and ****** promised to send an email for enrollment, but I never received it. I contacted the sales representative multiple times and, after months of issues, visited the dealership. There, I was directed back to OnStar, who confirmed the dealership could help, but the sales representative did nothing to ********* February 2025, I contacted Honda Concords management. They claimed to be aware of the issue but never reached out to me. After verifying my info, I was promised an email, which I never received. The manager admitted my car was never properly enrolled and blamed me when I asked who was at fault. After sending me a link to enroll, it failed, and the sales representative told me to contact HondaLink customer service.I am frustrated by having to contact customer service repeatedly to resolve issues caused by Hondas failure. Ive been paying my lease in full since September, yet Honda has not provided the $700 EV card or enrolled my car in HondaLink or OnStar.

• Initial Complaint

  Date:02/20/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For 3 years now I have been attempting to get these people to stop sending junk mail to our house to someone who does not live here. I send the mail back "refused" and "addressee unknown" and "remove from list" and it does nothing. It just keeps on coming.I have emailed them many, many times to no result.I have called a couple times. One time the person angrily told me to "throw it away" and hung ****** time the person started using profanity to me and hung up - all because I'm asking for them to stop harassing us with this junk mail to someone who does not live ******* takes 20 seconds to remove someone's address from their list - they refuse. They'd rather waste paper and postage harassing us for the sake of being jerks. For the life of me I do not get it. Any legit company when asked to stop sending junk mail doesn't want to waste postage and paper on people who don't want it. They're sending this to someone who doesn't exist. They are proud that they're harassing us with this junk ******** do we get them to stop?

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car is dead and was totaled by a plastic garbage can driving 3mph I WANT THE ***** CYBER TRUCK SO I DON'T GET KILLED

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Evening I purchased my 2015 Chevrolet Tahoe from your dealership 9/22. Seven days later the check engine light came on and truck started smoking. I took my truck to FH Daily dealership in ***********, ** for service. The service person at F.H. Daily informed me that my engine was blown and needed to be replaced. The service person at FH Daily contracted my warranty service provider which was fidelity. Fidelity informed the service person at FH Daily dealership that concord Honda sighed off on paperwork prior to selling me the vehicle that it had a blown motor so in return it's not covered. I contacted the service person at concord Honda about the problem with the warranty company not covering my vehicle. Two days later I had my car towed back to concord Honda for them to look at and repair. They had my vehicle for almost three weeks stating they put a new engine in my vehicle. One week after I got the truck back I had the same problem so I called concord Honda once again. This time the service person ***** from concord Honda was extremely rude to me stating that my warranty should cover all new and existing problems. This was not the case at all I have spent over $5000 trying to get this truck right to find out I am back a square one with a blown motor. The dealership can tell that Concord Honda didn't put a new engine nor fix the things they stated on the invoice. My vehicle has been in and out of F.H. Daily dealership so many times with warranty not covering items and concord Honda never fixing the problem nor letting a Chevrolet dealership work on my vehicle. At this point I would like my vehicle fixed by a Chevrolet dealership correctly or all my money back. *************** have tried many times to work these issues out with your staff but nothing has been handled right. When I call they don't return my calls nor emails. I wish for you to call F.H. Daily dealership and have them fix my truck correctly. This is unfair and wrong in so many ways.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Friday, 06-07-2024, I went to Concord Honda (***************************************************************) to purchase a used 2015 ****** Outback, for $15,999. They claimed to have completed all safety inspections that would make it road worthy and legally able to sell. I contacted a mechanic to inspect it the next day, he informed and showed me that they dealer was in violation of California Vehicle Code, VEH *****: No dealer or person holding a retail sellers permit shall sell, offer for sale, expose for sale, or install on a vehicle axle for use on a highway, a pneumatic tire when the tire has less than the tread depth specified in subdivision - subdivision (b)(2): " Four thirty-second (4/32) of an inch tread depth at all points in all major grooves on a tire on the steering axle of any motor vehicle specified in Section *****, and two thirty-second (2/32) of an inch tread depth at all points in all major grooves on all other tires on the axles of these vehicles." My mechanic clearly showed me the front two tires are well below 4/32 of an in standard on major grooves, which I believe they sold me an unsafe car knowingly. I have tried calling them and informing them of this, but they do not want to replace them and instead prompted me to purchase new ones from them. I believe they violated the law, and put my safety at risk.

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired on 5/15/24 to concord Honda regarding a 2018 jeep grand Cherokee Laredo I saw listed on their website for sale. I submitted a credit application with my mom a co applicant. A gentleman named *** worked with me during the sale process. I told him I wanted the extended vehicle repair warranty on the vehicle and the maintenance service package for oil changes. I told him my budget and the monthly payment I wanted for the car and he seemed to make everything happen. He told me during our phone conversation the extended warranty had a $0 deductible. When we came in person to concord Honda to meet and go over everything my mom. Asked if since we were getting both the extended warranty and Maintenance package added if the vehicle could be serviced at Honda . The gentleman said yes, of course. Nothing different was ever mentioned. After purchasing the jeep the A/C had an issue so per being told we could have the car serviced there at Honda I made an appointment only to find out I had to take the car to Jeep AND I was told the deductible was $250. Also service told me they did not see the maintenance package on the car I specifically wanted. Also I noticed a theft device was added that cost $149 that I have no idea what that is. Ive tried contacting Concord Honda since the day I brought the car down. Nobodys contacted me back. Ive tried reaching out to the sales guy. He emailed me and told me that the financial Director would get back to me if she could help me nobody since contacted me and I need to get this solved because I feel deceived. I dont understand the point of Concord Honda. Nobody want to help me from Concord Honda and I need to find out what devices that was added that I never specified I wanted.

• Initial Complaint

  Date:05/16/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Honda pilot is 8 mo the old with 8000 miles. It broke down 2 hours from my house late at night. I had to get a hotel room. I had to pay for a tow. When the car was done, they wouldnt have it towed down to my home. They wouldnt call me back about anything. A car rental allowance, towing it back to me. I work full time, my husband is deceased. I literally couldnt drive 4 hours for this car. My 78 year old father had to rent a car to go pick up my car. A car this new shouldnt break down.

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2020 Honda Accord turbo from Concord Honda 11/18/23, I had to pay $300+ for the extra key fob to the car and to get it programmed.The car had high mileage ******* at the time of purchase so I also purchased the high mileage warranty.20 minutes after I drive off the Low tire warning light comes on but now service is closed so I was told to bring it back on Monday which I do. They stated that the sensor wasn't reset all the way. Great! Then a few days later I realize there is no wheel lock key for the tires so I have to go back again to get a lock key.Now 6 months later I have ******* which is almost 4000 miles which is not much for 6 months. Suddenly all the warning lights come on in the car at once so I take it to Honda and I am told the car has a bad turbo which the warranty will cover but it was bad when it was sold to me but thats not it.- Back breaks are down to %20 - Need transmission fluid change - Brake fluid flush - Engine air filter& Cabin air filter are restricted ******** Mile tune- up All these are issues I should not have to deal with ***** miles into purchasing the vehicle. I reached to the dealership and was told by the Sales Manager *********************** that the car went through the basic smog and safety inspection including brakes and tires all being above California legal. I understand the regular maintenance schedule but the brakes, filters and the ******* mile service should have been done before they put the car up for sale. I don't think I purchased a reliable vehicle which they knew before they sold it to me. These things don't shouldn't need repair or replacement after less then ***** miles. This dealership is very sneaky and dishonest selling unreliable used cars.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dissatisfaction with the ongoing electrical issues plaguing my 2018 Honda Accord, VIN: [*****************]. Since the initial purchase of the vehicle, I have experienced recurring problems with dashboard lights illuminating unexpectedly, indicating underlying electrical malfunctions.In an attempt to rectify these issues, I have diligently brought the vehicle to authorized Honda service centers on multiple occasions. Despite their efforts, including the replacement of the electrical wiring harness in 2023, the problem persists unabated. Despite extensive diagnostics and repair attempts, the root cause of the issue remains unresolved, leading to significant inconvenience and frustration.Moreover, during one service visit, Honda service personnel erroneously diagnosed a faulty gas pump, resulting in an unnecessary replacement at my expense totaling $1375.00. It is pertinent to note that Honda was already aware of a recall affecting my vehicle, yet failed to rectify the issue under the recall and instead charged me for the repair. Subsequent attempts to seek full reimbursement for this unjust expense were rebuffed by Honda corporate, citing the partial financing of the repairs as a justification for their refusal.To compound matters, on Saturday, April 7, 2024, I once again encountered a recurrence of the dashboard lights issue, signaling a persistent and unresolved defect within the vehicle's electrical system. This ongoing issue has severely compromised the safety, reliability, and enjoyment of my vehicle ownership experience.I am at a loss for further recourse and demand immediate action to address and rectify these persistent electrical issues with my 2018 Honda Accord. I expect Honda to honor its commitment to customer satisfaction and take decisive steps to remedy this situation promptly and comprehensively. Failure to do so will leave me with no choice but to pursue legal avenues to seek redress for the ongoing inconvenience and financial losses incurred.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Timeline of events September 8, 2023: Take Honda in for basic oil change and service. Multipoint inspection. Provided the weather stripping that had come off of the car and was told could attach to the car, not a problem. / Exhibit 1: repair order #******. / Exhibit 2: Email from Manager stating that they did not document the weather stripping repair because it was a courtesy. September 9, 2023: After being told by Honda service member that we need to wait 24 hours to do so, *********************** removed the blue tape that was holding weather stripping to windshield and car, peeling off the paint in 2 places on roof of car, touching windshield. September 25, 2023: After SEVERAL UNRETURNED PHONE CALLS AND VOICEMAILS to Concord Honda, *** and *************************** just drove the Honda Pilot to the dealership in person, to speak to someone about the paint issue. ************ *************** apologized and asked us to go directly to an auto body shop that he recommended as Honda-friendly. *** and *************************** took the car over that hour and a repair estimate was done.Exhibit 3: Photos taken of the peeled paint, clearly showing it was about inch wide, where tape was removed from the car. Exhibit 4: Husteads Auto Body- Concord Repair Estimate by *************************.October 27, 2023: After SEVERAL UNRETURNED PHONE CALLS AND VOICEMAILS (again), *** and *************************** show up in person to Concord Honda to request status on the correction of the paint damage. We were told someone would get back to us in a month or so.January 25, 2024: After more UNANSWERED CALLS to Honda, someone from Honda called us back and provided email address for ************. Emailed ************ who finally returned with an email stating there was nothing they can do and to contact American Honda. Exhibit 5: email thread between Mr. and ********************* and ************.