Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of identity theft caused by the ************ Breach. These accounts were opened fraudulently and they need to be removed from my credit report **************** Finance CWS acct#******

  

  Business Response

  Date: 03/18/2025

  Dear ******,
  Thank you for reaching out to us regarding your recent concerns. We take matters like these very seriously and understand the frustration that comes with identity theft.
  After reviewing your inquiry, we want to clarify that we have no record of you as a client in our system. As such, we would never have any information or accounts reported to the credit bureaus under your name, including the account you mentioned with Plus Finance CWS (Acct# *******. Its possible that the account in question is tied to another company or a separate incident of fraudulent activity.
  We recommend that you contact the relevant financial institutions or credit reporting agencies to investigate further and resolve any discrepancies. You may also want to consider placing a fraud alert or credit freeze on your accounts with the major credit bureaus to help prevent any further issues.
  If you have any other questions or need further assistance, please dont hesitate to reach out.
  Sincerely,

  ***** ******

  Human Resources

  Priority Plus Financial

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter that was sent from this company and said it was government related but they lied. They flat out told me that I would transfer money to a new account and to stop paying the debt and they will handle the rest. 1st shady move was the loan denial then got approved for there program which doesnt do anything except destroy your credit and makes your phone blow up with calls yet the only people who wont call you back is this company. In there contracts its shady and basically just pushes blame and accountability for there lies away from them and say you have 3 days to cancel but yet dont see everything until first payment is taken out and out in the bank account that is shady also with no exact way to check your amount deposited already and then it takes small amounts out for no reason and no ways to track etc I have all of there lies recorded like they said that it was already but its not because they cant legally tell you to stop payments to credit card companies but yet they do numerous times. Im trying to get my ridiculous scam of a contract destroyed and keeping an eye on my money that they have taken and holding from me and have taken for no dam reason and have heard nothing from no one but will be making sure that they are held accountable for their crimes and will be getting all of my money back and figuring out how to pick myself out of the hole they put me in when I wasnt truly as bad as just the last month alone has done to my life/credit etc. this company is a lie and needs to be stopped and not have this website that should be the one to make sure it happens but all I see is excuses and more shady ways to stay in buisness They need to get back to me and can delete contract they made to do this scam and try to push all blame on someone else but when they tell you its recorded so it doesnt sound fake but yet get told they didnt say the one main illegal thing many times to many people but I was smart enough to record myself ??????

  

  Business Response

  Date: 03/14/2025

  Dear [Clients Name],
  Thank you for sharing your concerns. We take feedback like yours very seriously, and Id like to take this opportunity to clarify a few things regarding your experience.

  First, I want to address the confusion you experienced surrounding the letter you received. Priority Plus Financial does not claim to be a government-related entity. We work with our partners to provide financial solutions, but any assistance in managing or canceling a service should be addressed with *********'s customer service. Furthermore, Ive personally looked into the matter, and I can confirm that your requested cancellation has been processed. You can reach out to ***** (this is the trust account company) at ************ to see the amount of any refund that Alleviate may be processing for you.

  It seems theres been some confusion regarding the loan and program process. At Priority Plus Financial, we carefully evaluate each clients eligibility for a loan through *******. If a client does not qualify for a loan, but they meet the requirements for Alleviates debt settlement program, we may then offer them an alternative solution that could help manage their debt. We understand how it might feel overwhelming if these options arent fully clear at the outset, but we do our best to provide transparent and tailored solutions based on each individual's financial situation. 

  We truly regret the frustration this situation has caused, and we hope this clears up some of the concerns you raised. We are committed to helping our clients find the best financial solutions available, and we are here to assist you with any additional questions or guidance you might need as you work through this process.
  Best regards,
  Priority Plus Financial

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted them about a debt consolidation I was never advised of fees in fact told there were none they were very quick to remove funds from my account. When I asked them to withhold doing so my contact replied I must sacrifice to pay my debt again I asked not to with draw any further funds until March or April and three more withdrawals were made without my consent I had to put a stop payment with my bank and again I was told to sacrifice my funds I had a family emergency and asked them to kindly return my money totaling $1191.00 and change I was then told they needed to take their share first and if anything was left they would mail me a check in 3 months yesterday they said they would only give me $213.00 the rest was theirs I am not willing to accept that as I asked them not to take any funds and they did. I have text message copies of my conversation with the contact I was dealing with I would like this settled without going to court as I really am unable to pay attorney fees. I believe they are predators especially since they are stealing my money and no doubt other people. They need to be held accountable

  

  Business Response

  Date: 03/14/2025

  Thank you for bringing your concerns to our attention. I want to assure you that we take your situation very seriously, and we are currently reviewing all communications, both text and phone calls, that you had with your agent at Priority Plus Financial. We do not take matters like this lightly, and as part of our review, the agent has been temporarily suspended.
  
  Once a client is enrolled in a program, requests like these need to be directly handled with the third party, in this case, Alleviate. I sincerely apologize that this was not clearly communicated to you initially, and I understand how frustrating this must have been for you.
  Regarding the refund you requested, Ive confirmed that Alleviate is processing the refund and you can call FORTH directly (this is the trust account company) to see the amount being refunded their number is ************. They will be issuing the funds to you as soon as possible.
  
  Again, I apologize for any confusion or inconvenience this has caused, and I assure you that we are committed to resolving this matter as quick as we can. Please do not hesitate to reach out if you have any further questions or concerns. My direct line is ************, you may call me or text me at any time. 

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Priority plus financial is a scam and I used multiple different aliases. Sends fraudulent checks that appear to be government relief/ economic hardship loans. Do not work work with this company they are 100% fraudulent!

  

  Business Response

  Date: 02/25/2025

  Thank you for sharing your concerns. We understand your frustration and want to clarify our position regarding the issues you've raised.
  We do not issue checks that resemble government relief or economic hardship loans. We take any allegations of fraud seriously and want to assure you that we adhere to strict ethical and legal standards in all our dealings.
  Additionally, we have added your contact information to our Do Not Contact (DNC) list to ensure you will not receive further communications from us.
  If you believe you have encountered fraudulent activity involving another company, we recommend reporting it to the relevant authorities.
  If there is any misunderstanding or if you have additional information you'd like to provide, please feel free to contact us directly. We are here to assist and clarify any concerns you may have.

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Id like to file a bate and switch complaint for priority plus financial. I received what looks like a government check that said economic relief for Kansans. I opened it and it said I was exclusively selected for. 5.5% debt consolidation offer. That sounds great, right?! Like if thats a real thing, where do I start?! Well I went online looking for consumer reviews because its very unlike me to open or believe any junk mail offers. After reading all the comments both here and on Reddit (thanks internet) about how others called and then didnt qualify even though the mailer said they were exclusively selected, I decided to forgo an application. Do better. Stop sending me scam mail.

  

  Business Response

  Date: 02/18/2025

  We take allegations like this very seriously and would like to clarify that our company is committed to transparent and ethical practices.
  We understand your concern regarding the checks you have received, and we want to assure you that any communications from our company are legitimate and related to the financial services we provide. However, it seems there may have been some misunderstanding regarding the appearance or nature of the checks. We are currently reviewing this matter internally to ensure that all materials we send out clearly represent our services and comply with applicable laws and regulations.We want to assure you that we take such matters seriously. As part of our commitment to addressing your concerns, we will include you in our removal process to stop any future mail offers. Please note that it may take some time to process, so you may still receive another offer in the interim, and we apologize for any inconvenience this may cause.
  Additionally, if you prefer to stop receiving "prescreened" credit offers from us and other companies, you can call toll-free at ************ or visit *******************.
  The mailer you received also includes an option to opt out from all mailing lists, not just ours. We obtain your information from the credit bureaus, which is why you may receive offers from other companies as well. For more information, you can also visit the *** website here for instructions on how to be removed from the credit bureaus mailing lists.
  We hope this information helps, and we appreciate your understanding as we work through the removal process.

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail that looks like a government relief package that said economic relief for affected North Carolina families which says I was exclusively selected for an economic relief loan up to $25000. I called and they denied me the loan but offered me a 0% APR debt consolidation. So I signed up and they told me I would pay them $500 a month and they would distribute it to all of my credit cards and loans and that they would negotiate with them. So far Ive given them over $1000 and I am still receiving emails and calls from my credit companies saying Ive missed payments and Im trying to contact priority plus financial and every phone number I try doesnt work anymore. I also tried texting the agent who helped me because she gave me her number and she isnt responding either. I would like to figure out a way to contact them to figure out exactly what is going on

  

  Business Response

  Date: 02/25/2025

  Dear 
  Thank you for reaching out to us with your concerns. We are truly sorry for the frustration and confusion youve experienced. This is certainly not the level of service we aim to provide.
  I want to assure you that our representative will be reaching out to you immediately to personally apologize and discuss your situation in detail. We understand the seriousness of your concerns and are committed to resolving this matter as quickly as possible.
  Please know that your issue is being taken seriously, and we will work to ensure that the necessary steps are taken to rectify the situation.
  We appreciate your patience as we work through this, and we will do everything we can to make this right.
  Sincerely,

  ***** ******

  Customer Answer

  Date: 02/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *********
  
   
  

• Initial Complaint

  Date:02/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It&#**;s been 3- 4 months since dealing with ******* O&#**;*******. They have been taking out $223 twice a month from my bank account. I have not heard from them and no contact with anybody in the last 2 months. It&#**;s been 4-5 months that I have been dealing with them. I would like to hear from them and to not leave me hanging about my account.

  

  Business Response

  Date: 02/25/2025

  Dear Admonia,

  Thank you for bringing this matter to our attention. We sincerely apologize for the lack of communication youve experienced with *******. At Priority Plus Financial, we place the highest value on clear and timely communication with our clients, as it is crucial to maintaining strong relationships and ensuring smooth business operations.
  She will be reaching out to you immediately. Please rest assured that we take this issue seriously, and the sales *** involved will be ***rimanded to ensure that this situation does not occur again. We will take the necessary steps to reinforce our communication standards with all of our team members.
  We deeply appreciate your understanding and patience as we work to improve. If there is anything else we can do to assist you or if you would like to discuss this further, please dont hesitate to reach out.
  Thank you again for your feedback.
  Best regards,

  ***** ******

   

• Initial Complaint

  Date:02/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from priority plus financial stating it was an economic relief and I could receive up to to ********* with a low interest rate of 5.95%. I spoke with ******** *****, phone number ************ and she informed me this will be a soft review on my credit score and it will not impact my rating. After speaking with my husband I decided not to go through with this company . I called ******** back before 24 hours to cancel my request and to inform her I did not want to move forward with the process. She did not return any of my calls. I left her at least 6 messages and she did not call back. She was supposed to call me back in 3 days to confirm my bank information and to set up an account with *********** which never happened. I was shocked when they deducted $354.23 from my account. This is fraudulent and unacceptable. My credit score also went down by 13 points because it was reported that I opened a new account . I need this to be removed from my credit report also. Please assist . Thank you.

  

  Business Response

  Date: 02/07/2025

  Dear *******,

  I was able to pull up your account in our affiliate program, and I can confirm that you were enrolled on January 4th, 2025. To enroll, you would have needed to go through the ** call and sign the required contracts. As outlined in the documents, you have 3 days after enrollment to cancel. If you wish to proceed with that, you must reach out to the program's customer service team for assistance with the cancellation process.

  I completely understand your frustration with *** *****, and I apologize that she didnt follow up with you as expected. I take this matter seriously, and disciplinary action will be taken to address this oversight. Your experience does not reflect the level of service we strive to provide, and I sincerely apologize for any inconvenience caused. We are committed to improving our processes, and I truly appreciate you bringing this to our attention.
  Thank you for your understanding, and I hope we can move forward positively from here.

  Sincerely,

  ***** ******

  Human Resources, Priority Plus Financial

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sends a formal-looking style fake check and advertises a loan to consolidate credit cards and puts you on hold to speak to a person that is their underwriter. After a lengthy waiting period you are told that you do not qualify but they have the ability to grant you the aforementioned loan after remitting 6 on-time payments of $450+ dollars to be put in an account and all your creditors monthly payments will be dispersed, yet this is less than the minimum that I would normally be able to pay...this is a classic ************* operation! I want this practice to stop and I want this company to be forced to honor my original consolidation loan at 5.95%/$500/5 years!

  

  Business Response

  Date: 01/30/2025

  
  Thank you for your feedback. We understand your frustration and want to clarify the purpose of the check you received. Its part of our marketing campaign designed to spark interest in our debt settlement/loan services. This is not an official loan offer but an initial step to connect with our team for a deeper review.
  Once we speak with you, our underwriters work to understand your individual financial situation and offer the most beneficial plan we can, based on what we have available. We aim to find a solution that works best for you, given your specific circumstances.
  We apologize if this wasnt clear from the start. If you have further questions or need assistance, please feel free to reach out directly.
  Sincerely,
  ***** ******, ***************

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps sending unwanted mail to my address under my maiden name which is ****** ******. I called the opt out number on the junk mail and it asked for my social security number which I am not going to give for them to transfer to other bottom feeders. I want them to take me off their distribution list and have no further contact with me.

  

  Business Response

  Date: 01/28/2025

  Thank you for your message, we apologize for any inconvenience this has caused you. I will go ahead and add you to our "Do Not Contact" list; however, I need to confirm your address. 

  Is this the correct address?

  ****************
  *******, NC 28466-8153
  

  Please call or text my direct line at ************, for a quicker removal process!

  Again, we genuinely apologize for the frustration!

  Sincerely,

  ***** ******

  Priority Plus Financial

  Customer Answer

  Date: 01/29/2025

  Ive reached out to the number that was listed for me to call/text and no answer or response to my text. The address that is in question is certainly my address. I desire no more mail from this company!  

  

  Business Response

  Date: 01/30/2025

  I have replied to your text message! Thank you for letting me help get this resolved and confirming your address!

  Customer Answer

  Date: 02/03/2025

  The company finally responded to my complaint and stated they have put my name on the Do Not Contact list.