Business ProfileforMint Mobile

June 22, 2024 $45 for 3 month plan I purchased a 3 month plan for Mint Mobile to start my service with them (purchased at best buy). All packaging was sealed and labeled 3 month starter plan. The activation code would not work on the *** so I called to speak with a representative. The representative said that the sim card numbers were not matching but not to worry she fixed it and everything was fine. But their systems were down and to call back in 1 or 2 hours. (A flat out lie)I called Mint Mobile back after 2 hours and was then told that I had purchased a $2 7 day-trial. I told them no I had the receipt and the sim card prooving that I purchased a $45 3 month plan. They told me there was nothing they could do and to return the sim card kit to best buy.I went back to best buy to return the sim card kit and they told me there was nothing they could do, it was Mint Mobiles product and sim cards cannot be returned or exchanged. (But on Mint Mobiles website and packaging it states that if for some reason it does not work it is returnable at the store purchased.)I called Mint Mobile for a 3rd time and demanded I speak to a manager. Eventually a manager got on the phone and proceeded to tell me there was nothing they could do, I was out $45 + Tax with no phone service. I walked back into best buy with the manager of Mint Mobile on the phone and talked to the head manager of best buy. After about an hour back and forth, and the best buy manager talking to Mint Mobile manager, the manager of Best *** returned my money. MINT MOBILE DID NOTHING AND DID NOT STAND BEHIND THEIR PRODUCT. It was Mint Mobiles packaging that was messed up from the beginning, their activation codes do not match what they are selling and they will not do anything about it. The manager of best buy pulled all the Mint Mobile Products off the shelf and was contacting corporate to pull Mint Mobile Products as well.