773 Customer Reviews
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Review from Jesse W
1 star08/26/2024
My phone became missing I wanted to shut it off to prevent unauthorized use or charges but I was told since I didn't have the phone it would remain active. So I am liable for what happens going forward. I have experienced poor call quality if I needed to call a relative or work I had to walk outside of my house to the elements to use the phone because it didn't work in the house.I am switching to a more reliable network. **************** is horrible.they treat there customers poorly.
Mint Mobile Response
08/27/2024
Dear ***************************,
We deeply regret the frustrations and inconveniences youve experienced with your service and customer support. We sincerely apologize for any issues caused.
Wed like to address your concerns directly and assist you in resolving this matter. Please expect a private message from us shortly, where we can gather more details to investigate and provide a suitable resolution.
Thank you for bringing this to our attention.
Social Media Support,
Mint MobileReview from Paul J
1 star08/24/2024
I opened a family plan and set it up for 4 lines, all of them 20 gb/month for 12 *********** set up two lines correctly, but the other two were set up as unlimited and 3 months.After 7 phone calls to their "customer service", no one at **** was able to make the corrections needed. I finally gave up and changed the plans after the incorrect 3 month plans ended.That's when I discovered that I had beed over-charged. Mint charged me for 6 phone ******** took another 4 calls to customer service to get two refunds issued.Calling customer service is like banging your head against a brick wall. Their personnel are completely incompetent. They refuse to escalate your call to a supervisor, even when the representative admits that they don't have the technical capability or authority to make requested changes. I was connected to a supervisor once out of all my 11 calls, and that call got ********** experience has been horrible and I recommend that NO ONE should use this service unless you're willing to accept whatever plan the set up for you. It doesn't matter what you order; you get what you get and trying to fix it is futile and incredibly frustrating.Mint Mobile Response
08/29/2024
Dear *********************,
We deeply regret the frustrations and inconveniences youve experienced with the setup of your family plan and the challenges you faced with our customer service. We sincerely apologize for any issues caused.
Wed like to address your concerns directly and assist in resolving this matter. We will be reaching out to you privately for further assistance.
Social Media Support,
Mint MobileReview from Randall L
1 star08/22/2024
Not worth the money. service is worst ive used. had att, verizion, sprint, tmobile, xfinity, and now mint.. after the promotion i will switch.. save yourself the trouble and stay awayMint Mobile Response
08/23/2024
Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
Best regards,
Mint MobileReview from Darren M
1 star08/20/2024
We signed up with two lines of service with the Mint Mobile 5G plan. With our previous carrier, we never used more than 3GB in a month. The first month, both Mint lines supposedly went through 5G of data in a few days. After the data reloaded for the next month, we went through another 5G of data OVERNIGHT the first night. WHILE WE WERE SLEEPING. WHAT?? And it doesn't just slow down after you exceed the cap; the phone is pretty much useless. Repeated calls to customer service simply tell me that we're using up all the data and we can try turning mobile data off while we're near ****, which is ridiculous. To make things worse, I'm a dummy and pre-paid for a year to lock in a low rate.Mint Mobile Response
08/21/2024
Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
Best regards,
Mint MobileReview from Rebekah R
1 star08/20/2024
I had purchased a promo understanding that it was for new customers but it wasn't. It was fornonly new customers that where switching from another company and had to bring a phone number.Spoke to a CSR and was advised of this and was told to email to request a refund. Which I have twice and no reply. Having a little ****** search found a form on their website to fill out. Which I have completed and again no reply. Now I'm going to have to *** CSR again and see if I can get a refund. Which I do not have high hopes for. Regretting ordering a new SD card for a new plan. At the time I thought this would be an easy process. But was I wrong. The return process is horrible.Mint Mobile Response
08/21/2024
Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with getting a refund. One of our representatives will get in contact with you by email.
Best regards,
Mint MobileReview from SUNIL K
1 star08/20/2024
We paid for 3 months in advance and they suspended my daughter's service all of a sudden within a month for no reason. As per their record we didn't renew. Also remember that their customer service starts 8 am pacific time, so if you are in eastern or central zone, you cannot even contact them.Total waste of money and time.Will not recommend it for school kids as you may not be able to contact them in time of need.Absolutely disappointing!Mint Mobile Response
08/21/2024
Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
Best regards,
Mint MobileReview from Heather M
1 star08/18/2024
Decided to take a risk and buy a phone from this company as it was discounted from 999 to 559. I ALSO added a year long protection plan from ******** and it showed up on my purchase receipt and delivery receipt. Went to activate my protection plan and now they are claiming I didn't purchase one despite clearly being charged for it. They are now refusing to refund my $79 and are now claiming the phone costed more than I paid. Conveniently $79 dollars more. Clearly fraudulent behavior.Mint Mobile Response
08/19/2024
Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
Best regards,
Mint MobileReview from Tami B
1 star08/18/2024
Am not a customer of this company and they got my debit card number and charged $202.86 to their company. Attempting to get reimbursed at this time but so far no success.Mint Mobile Response
08/19/2024
Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
Best regards,
Mint MobileReview from Chris C
1 star08/16/2024
This company is a joke. Do not join Mint Mobile. Price sounds great and service is okay but wait until you have to renew. 3 total hours with them on the phone today. 5 phone calls. 1 supervisor. $350+ dollars spent because one of their agents made a mistake during the first call so waiting on a refund that could take 7-10 business days and still no working phone line for me. It's like talking with a friendly robot who only knows nice verbal commands but can't do anything to actually help you. Their support is awful. I can't say it enough. Stay away Oh and let me guess what their response will be to this message: Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with getting a refund. One of our representatives will get in contact with you by email.Best regards,Mint MobileMint Mobile Response
08/18/2024
Dear Chris, We sincerely apologize for the inconvenience you've experienced with the service, To address your concerns and provide a personalized solution, we will have a dedicated representative reach out to you via email. They will assist you in troubleshooting the problem further and ensure that you receive the service you expect as a valued Mint Mobile customer. Please keep an eye on your inbox for an email from us.Review from jane p
2 stars08/15/2024
Mint Mobile was great at first, with unlimited service for $35/month. I am consistently having issues with them. I don't even have service right now because they cancelled my service after issuing a refund that I had cancelled that they had "no record of" in their system, then after promising me, and that notes were left on my behalf guaranteeing that I would NOT lose service, Lo and f****** behold, my service is cancelled. Then, I make a payment to "activate" a new plan, and, wait for it, there's yet another issue on THEIR END thats preventing me from getting calls. And of course I am expecting calls, this is more than inconvenient, I am literally in between places right now, I live in a city and NEED my phone. And they said "Sorry, sometimes the activation just gets stuck." HOW THE **** does a DIGITAL SERVICE get stuck? Thanks Mint Mobile for being completely f****** unhelpful and a complete joke!Mint Mobile Response
08/16/2024
Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issuen. One of our representatives will get in contact with you by email.
Best regards,
Mint Mobile
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