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TikTok

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1,295 total complaints in the last 3 years.
  • 802 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tiktok temporarily suspended my account for no reason. They wont tell me EXACTLY why or what the cause is. And they are saying its until the 18th. I unfairly cant even log in to my account to file an appeal OR SEE what I was suspended for and they just keep sending the same generic message. They allow racism on there, sexual content, underaged kids, and scammers and NEVER TAKE ANY of the reports seriously, but suspend my account and wont tell me which post it supposedly was or why. My account SHOULD NOT be suspended until the 18th. Or I should at least be able to sign in to make an appeal.

    Business Response

    Date: 04/26/2024

    Hi *****************************,

    We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the BBB. For further assistance, please visit our in-app support center for help. This can be accessed by navigating to the 'Profile' tab in the app > tap the 'three lines' icon in the top right > 'Settings and privacy' > 'Report a Problem'.

    Best,
    The TikTok Team

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PLEASE READ WHOLE EMAIL TikTok name @michelle_smith209 Im in need of urgent help Im getting now where in chat on TikTok, they also did a escalation which went to the team and they replied to me asking for some video but they gave me no way to send them the information. Im getting extremely frustrated with the back and forth. I was sent a task (upload 3 product videos and add 8 items to showcase to get $80 coupon so I did the task and was awarded the coupon, however there is something wrong with my TikTok shop and Im not able to place any kind of order without getting the following error (something is wrong try again later) I have deleted app, signed out and back in, clear cache, added a new credit card, tried to place order without the coupon but nothing will work just get the same error message no matter what but then I go on my husband TikTok account and can place an order there with no problem. I have asked if maybe there is a restriction on my account a month ago I purchased coins and Apple double billed me then they refunded me but then you guys put me in the negative for the coins so I just purchased more and all was good so I thought well did a get blocked because of that, then you guys sent me a message saying to purchase items from spotlight and that was why coupon not working so I tried that and still same error, then I was told my account was not eligible for that coupon but that makes no sense I did the task that you sent me and was gifted the coupon now I have heard from no one else. Im including screen shots and video maybe you can get it to escalation team I dont know but you guys sent me an invite for a beta program and I accepted which will also give me task and coupons but if this dont get fixed then its no good for here are all my other chat request #*******************, 202404081*********************1135501057

    Business Response

    Date: 04/26/2024

    Hi ***************************,

    We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the BBB. For further assistance, please visit our in-app support center for help. This can be accessed by navigating to the 'Profile' tab in the app > tap the 'three lines' icon in the top right > 'Settings and privacy' > 'Report a Problem'.

    Best,
    The TikTok Team

    Customer Answer

    Date: 04/26/2024

     
    Complaint: 21564109

    I am rejecting this response because: unfortunately I did contact them and that was no help a month plus later no one knows why I get the error message and cant place orders.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whoim this may concern , i have an issue on Tiktok Shop which their reps are unable to solver with me . Now i m starting to believe there is a favoritism going on and that US seller are being blocked out . I been trying to list some VERY popular items in my little shop but keep getting suspended for all kinds of reasons like " wrong category " . Its a multi tool , no a weapon not a knife , its a flashlight for outdoors .The item is sold all over Tiktok but mine is flagged . This is my item number : ******************* I attached screenshots as well.Most of the seller that are able to sell this product are seller from ***** . My question is , how are seller from ***** allowed to sell anything on Tiktok USA , Tiktok is banned in ***** .Thank you *********************

    Business Response

    Date: 04/26/2024

    Hi *********************,

    We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the BBB. For further assistance, please visit our in-app support center for help. This can be accessed by navigating to the 'Profile' tab in the app > tap the 'three lines' icon in the top right > 'Settings and privacy' > 'Report a Problem'.

    Best,
    The TikTok Team

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For my order ****************** , The package arrived and was completely empty. It wasnt damaged or tampered with. It looks like shipper error and ** very disappointed. Please refund me. Please do NOT send me another item -- I will be out of town for the next month. Thank you.

    Business Response

    Date: 04/26/2024

    Hi *************************,

    We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the BBB. For further assistance, please visit our in-app support center for help. This can be accessed by navigating to the 'Profile' tab in the app > tap the 'three lines' icon in the top right > 'Settings and privacy' > 'Report a Problem'.

    Best,
    The TikTok Team

    Customer Answer

    Date: 04/26/2024

     
    Complaint: 21562065

    I am rejecting this response because:

     

    it doesnt give you the option to do so for an order. Please refund me. 

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a verified content creator on Tiktok and its been months and I still not have received my payment for doing multiple different advertisements.I have tried multiple times to reach out to TikTok, after working very hard.The app glitched and it is stating my followers are fake an inactive, I have over 102K followers, and am verified, so that should not be happening.I have not been paid, and I do rely heavily on Tiktok for income. I need someone to contact me so I can get my money. I am unable to access the portal because of this glitch. I have tried Linkedin, I have tried messaging though the contact, nobody has answered me. There is an email to contact, I have contacted it mulitple times and still not reply.

    Business Response

    Date: 04/26/2024

    Hi ******'*******, 

    We are in receipt of BBB Complaint #********.  Gabrie'le ****** complaint concerns with payment issues.

    The information provided in the complaint is insufficient for us to locate this case in our records. Therefore, we are unable to provide substantive response to the complaint at this time. 

    If you need additional help regarding this inquiry, please visit our in-app support center for help. This can be accessed by navigating to the 'Profile' tab in the app > tap the 'three lines' icon in the top right > 'Settings and privacy' > 'Report a Problem'

    Best,
    The TikTok Team

    Customer Answer

    Date: 04/26/2024

     
    Complaint: 21561312

    I am rejecting this response because: I need to know what information you need from me to resolve this... what information do you need to resolve this sissue? I akready visited that area of the site and hit the contact option and nobody was able to help me.

    Sincerely,

    Gabrie'*******

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A month ago i was told i would need ***** followers in order to go live then was told i would need ****** followers now i have 1***** followers and now: President ***** and the crew at tiktok has suspended my account secretively. Im running for city council and ran for us senate and i am a conservative. I am part of the reason *********************** stepped down and ***************** now that ***** has control over tiktok he and the rest of the tik tok crew are playing games with me getting on live i fulfill EVERY REQUIREMENT to go live! I want to take this to teh news if possible ASAP PLEASE HELP!!! IF you cant I will pay to be on the news else where....

    Business Response

    Date: 04/26/2024

    Hi **********************, 


    Thanks for contacting TikTok through the BBB.

    We are sorry to hear that you are experiencing an issue with LIVE.

    This feature is currently only available to a select number of users. We are working to make it better to roll out to more users. 
    Please let us know if there is anything else you may need help with.
    Best,
    The TikTok Team

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have rececently started an E-Commerce businesses, and wanted to use TikTok to promote my product. I have set up an business account and created an ad account, which I funded directly to service my first ads. TikTok suspended my ad account without any fault of mine, stating reasons as to: 1. strong associated behaviors of content posting patterns with known bad actors previously punished. 2. strong identity overlaps with known bad actors previously punished. Therefore, we are unable to reopen it. I have never posted on TikTok before, nor have I commented or anything else.Now the business is refusing to refund me the money I put on the account, due to the account being suspended

    Business Response

    Date: 04/26/2024

    Hi ***********************************,

    We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the BBB. For further assistance, please visit our in-app support center for help. This can be accessed by navigating to the 'Profile' tab in the app > tap the 'three lines' icon in the top right > 'Settings and privacy' > 'Report a Problem'.

    Best,
    The TikTok Team

    Customer Answer

    Date: 04/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as I was able to resolve the issue directly with them.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been an active user in the ********************** Creative Challenge program since June 2023. On January 30, 2024, I went into the TikTok Creative Challenge homepage and noticed when clicking on challenges, that due to violations I have been banned from the program for 365 days. I have reached out to TikTok multiple times through Discord and through TikTok but have been unable to get an actual response as to why they did not follow their own consequence guidelines. Per the consequence guidelines, the first violation is either a 3 or 7 day ban (depending on the violation). I am still not aware of what exactly I violated as TikTok has only given me a generic answer and just lists possible violations. But I never received a 3 or 7 day ban, nor any other warning or notification that I had violated the rules. I was immediately given a 365 day ban that did not follow their own guidelines of the program. Being in this program was a much needed source of income for me, and I dont believe that it is fair that I was given such a lengthy ban that was not in line with their consequences. If I violated, per their own guidelines, I should have received a 3 or 7 day ban FIRST, which did not occur. Tiktok has been unresponsive in telling me why I was not given a short ban first, and how exactly I violated.

    Business Response

    Date: 04/26/2024

    Hi ************;*****,  

    We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the BBB. For further assistance, please visit our in-app support center for help. This can be accessed by navigating to the 'Profile' tab in the app > tap the 'three lines' icon in the top right > 'Settings and privacy' > 'Report a Problem'. 

    Best,
    The TikTok Team

    Customer Answer

    Date: 04/26/2024

     
    Complaint: 21548236

    I am rejecting this response because: I have already sent in multiple tickets through the app for 3 months now and this has still not been resolved. I continue to receive generic responses through the in app support with no helpful response or resolution.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I ordered 5 products from one seller on TikTok shop Anything is Wreathable on March 23, 2024. When the postman came to my door with the 5 boxes he said I need to pay the postage. Of course I was in dismay because the items were all free shipping. The seller confirmed as well. I paid $41.50 in cash and the next day he put a receipt in my mailbox dated 3/27/24. I replied to TikTok customer service numerous times. Sent them the receipt and pictures of each box with postage due. There is 33 messages on this issue. Now they closed my ticket without any resolution. I had to contact them again and repeat myself again with the issue. Supposedly my tickets were sent to experts yet they close the ticket,

    Business Response

    Date: 04/25/2024

    Hi *************************************,

    We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the BBB. For further assistance, please visit our in-app support center for help. This can be accessed by navigating to the 'Profile' tab in the app > tap the 'three lines' icon in the top right > 'Settings and privacy' > 'Report a Problem'.

    Best,
    The TikTok Team

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My tik tok shop creator account has been suspended unfairly and unjustly cause you idiots are racist and bigots. All my original work you guys say I screenshot everything ********. They keep rejecting my appeals for no apparent reason. They only cater to women who take their clothes off and are barely legal

    Business Response

    Date: 04/25/2024

    Hi ***************************,

    We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the BBB. For further assistance, please visit our in-app support center for help. This can be accessed by navigating to the 'Profile' tab in the app > tap the 'three lines' icon in the top right > 'Settings and privacy' > 'Report a Problem'.

    Best,
    The TikTok Team

    Customer Answer

    Date: 04/25/2024

     
    Complaint: 21543758

    I am rejecting this response because: Ive tried to contact them through the app like they said to do but they dont respond

    Sincerely,

    ***************************

TikTok is NOT a BBB Accredited Business.

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