Business Profile
Home Electronics
Apple Inc.This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Apple Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 9,483 total complaints in the last 3 years.
- 3,479 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/14/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called Apple for my sons AirPods. They told me to take in for repair to Simply Mac in Winston Salem NC on June 7th. Simply Mac told me they failed and I would get new ones however I would have to come to their store to pick them up when they were received from Apple. On June 9th I received an email from a simply Mac letting me know that they went bankrupt and to get with Apple about my products. Apple confirmed that they sent the replacements to Simply Mac. I have called simply Mac and can't get through. I have been dealing with an Apple agent but they don't have a resolution. All they tell me is their team is working on it. Apple truly does not care and is taking this out on their consumer. They sent me to simply Mac so this is not my fault.Business Response
Date: 07/05/2022
Business Response /* (1000, 5, 2022/06/21) */ June 21, 2022 Better Business Bureau **************************************** BBB Case #: ******* Dear Better Business Bureau: Thank you for your recent correspondence regarding the above-referenced case number. Apple appreciates the customer's patience while we worked towards resolving this matter. The customer has been in contact with Apple, and a satisfactory resolution was achieved regarding the customer's AirPods issue. Apple considers this matter closed. Sincerely, Apple Inc.Initial Complaint
Date:06/14/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an IPhone 11 two years ago. I have repeatedly reported issues I am having with this phone over these past 2 years, and have been unable to reach a resolution. Apple's testing won't replicate the problems so they will not replace the phone even though I have AppleCare. The Oakbrook store manager told me corporate policy prohibits them from offering any resolution at the store level. My phone drops calls, loses internet connectivity, people are unable to hear me (which happened today while on the phone with the Apple rep who had to call me back because he couldn't hear me). At other times, the party I am speaking to can hear me, but I can't hear them. I upgraded from my IPHONE 6 which was a mistake because I never had issues with it. I had Waze running on my phone while driving, and it just dropped the sound. I have followed every one of their suggestions up to and including wiping my phone out completely and not reinstall from a backup. This phone is a lemon and Apple needs to address their policies re what to do if a problem can't be diagnosed. Once again I was left with the only resolution being "contact us when it happens again". The rep today said he was just following up on my negative survey responses, and even though he witnessed one of the problems firsthand, there is nothing he can do. I feel Apple should have replaced this phone with a NEW IPHONE 11, not a refurbished one that someone else had problems with, a long time ago. Apple needs to improve their customer service and stand behind the products they sell. This phone has no physical damage and has been well cared for. In addition to a case, I had a screen cover which got thrown away when Apple replaced my defective screen and speaker last week. I have also had ATT replace my home router and reset my phone. I do not have internet issues with any of my other devices. I feel I have been more than cooperative and patient and it is time Apple step up to the plate.Business Response
Date: 07/01/2022
Business Response /* (1000, 5, 2022/06/16) */ June 16, 2022 Better Business Bureau **************************************** BBB Case #: ******* Dear Better Business Bureau: Thank you for your recent correspondence regarding the above-referenced case number. The following AppleCare+ for iPhone excerpt(s) may be viewed at https://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusnaen.html: "1. The Plan This contract (the "Plan") governs the services provided by Apple under the above plans and includes the terms in this document, your Plan Confirmation ("Plan Confirmation"), and the original sales receipt for your Plan." "3. What is Covered? 3.1 Hardware Services for Defects or Consumed Battery ("Hardware Service") If during the Plan Term, you submit a valid claim by notifying Apple that a defect in materials and workmanship has arisen in the Covered Equipment or, in relation to Covered Equipment which uses an integrated rechargeable battery, where the capacity of the Covered Device's battery to hold an electrical charge is less than eighty percent (80%) of its original specifications, Apple will either: (i) repair the defect at no charge, using new parts or parts that are equivalent to new in performance and reliability, or (ii) exchange the Covered Equipment with a replacement product that is new or equivalent to new in performance and reliability." "3.3 Technical Support During the Plan Term, Apple will provide you with access to priority telephone and web-based technical support for Covered Equipment ("Technical Support"). Your Technical Support starts on expiration of the complimentary technical support provided by Apple, which starts on the date you purchase the Covered Equipment. Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (excluding data recovery), including storing, retrieving, and managing files; interpreting system error messages; and determining when hardware service is required or ADH coverage may be applicable." Apple records confirm the customer's iPhone 11 was purchased on May 22, 2020, and it is currently covered by AppleCare+ for iPhone. The customer's iPhone display, which includes the speaker module, was replaced on June 3, 2022, per the terms and conditions of AppleCare+ for iPhone. The customer subsequently reported the speaker issues persisted, and on June 10, 2022, an evaluation of the customer's iPhone by Apple determined the unit functioned within Apple's designed product specifications. Apple, based on the terms and conditions of AppleCare+ for iPhone, declines the customer's request for a repair or replacement without confirming a hardware defect. However, we will continue to provide support for the iPhone under the Plan. If the customer requires further assistance, they may contact Apple Support or schedule an appointment for the nearest Apple Store or Apple Authorized Service Provider at https://getsupport.apple.com. Apple considers this matter closed. Sincerely, Apple Inc.Initial Complaint
Date:06/14/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased apple iphone 13 pro max online for pickup at the Annapolis Store on 5/28, using an existing gift card, the purported trade in value from an older phone I was to mail in and my credit card. On 5/29, I returned/exchanged the iphone 13 pro max for an iphone 13 pro. Because of that exchange, apple determined that the trade in value from the older phone would go to the original gift card I used and not the to offset the new payment as promised. Additionally, apple attempted to only return 601.62 to my credit card despite the receipt that states that I spent 861.62 for the phone. After many calls, I was able to get them to credit the additional amount. However, despite the claims on the website and despite the receipt they provided stating the trade in value would go towards my credit card - apple didn't honor either the website or the receipt they provided. Their rationale was that the gift card was the primary form of payment when only $270 was used from the gift card and and the remaining balance on my credit card was some $861.62. I spent hours trying to resolve and all they did was return to me a gift card after the return period for the new phone. This means that despite the claim this trade in credit could go towards my phone, it was returned in a gift card. This 'primary' determination of card is not written or provided on any of the receipts or via email. And now, I'm stuck with a gift card which is the not what was agreed -- it was supposed to offset the cost of my new phone.Business Response
Date: 07/13/2022
Business Response /* (1000, 5, 2022/06/28) */ 28 June 2022 Better Business Bureau **************************************** Case# ******* Dear Better Business Bureau: Thank you for your recent correspondence to the executive offices of Apple. This office has attempted to contact the customer associated with the above referenced Better Business Bureau case several times. Because we have not received a response, Apple must assume, this issue has been resolved to the customer's satisfaction. Should the customer reply to our outreach attempts, Apple will address any remaining concerns. Sincerely, Apple Online Store Executive Relations Apple Consumer Response /* (3000, 7, 2022/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've called the apple representative and left messages on at least 3 occasions including my cellphone number, work number an email address. Business Response /* (4000, 9, 2022/07/06) */ 6 July 2022 Better Business Bureau **************************************** Case# ******* Dear Better Business Bureau: Thank you for your recent correspondence to the executive offices of Apple. The customer associated with the above-referenced case has been contacted by Apple, and a mutual resolution was achieved regarding the concerns expressed in their complaint to the Better Business Bureau. Apple has invited the customer to contact us directly with any questions or concerns. Sincerely, Apple Online Store Executive Relations Apple Consumer Response /* (2000, 11, 2022/07/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) The Apple representative was very responsive and took the time to listen to my concern. He coordinated a resolution and arranged for me to return to the store and it was resolved in just a few minutes. I wish there was a different route besides Apple Store representatives telling me ... no.Initial Complaint
Date:06/13/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It states that Apple iphone conducts buisness ethically, honestly and in full compliance with the law. I have had two iphones already, and have lost seriously important information. The first time it was just important pictures and some account information. Also My 300 american cash, money should've been enough to purchase the Apple Iphone Product Red. AIDS funding only the three hundred americcan cash money. The second time i have my debit and credit card information three different cards. Alot more important information. It states apple buissness ethically, honestly, and in full compliance with the law.Business Response
Date: 06/28/2022
Business Response /* (1000, 5, 2022/06/15) */ June 15, 2022 Better Business Bureau **************************************** BBB Case #: ******* Dear Better Business Bureau: Thank you for your recent correspondence regarding the above-referenced case number. The following Apple Support article 'How to delete your Apple ID account' excerpt(s) may be viewed at https://support.apple.com/en-us/HT208504: "How to permanently delete your Apple ID Sign in to your Apple ID account pageInitial Complaint
Date:06/12/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought an iPhone from www.apple.com, however, I noticed that Apple charged extra sales tax than it should have. They charged about 3% extra. I contacted their customer support service but didn't hear back on any resolution for the same.Business Response
Date: 07/05/2022
Business Response /* (1000, 5, 2022/06/22) */ June 22, 2022 Better Business Bureau *************************************************************** Dear Better Business Bureau: Thank you for your recent correspondence to the executive offices of Apple. The customer referenced above has been contacted by Apple, and a mutual resolution was achieved regarding their concerns. Should the customer need additional assistance, Apple has invited them to contact us directly. Sincerely, Apple Retail Executive RelationsInitial Complaint
Date:06/12/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Apple requires users/customers/owners of their devices to have an apple ID even if you never buy anything from their App store or iTunes etc. If you forget your Apple ID password, the recovery/reset time frame is 14 (fourteen) days. This is totally unreasonable, and locks owners out of the device they are paid for and own unnecessarily. Set up with well meaning, but absolutely flawed design/CEX, intent of ensuring stolen devices are not accessed (sensitive data) or used/wiped by expert thieves (who have processes to get around this and there are videos on the web for OWNERS to also hack their own devices given Apple's outrageous policy of locking customers out of access). Apple should be required to provide reasonable recovery periods, and given banks, where you might have millions of dollars on deposit, can authenticate you on select information, there is absolutely no reason that Apple cannot do the same. Don't be fooled into thinking this is necessary. I had a prior ID, and created a new ID when I could not recover a password. Roll forward 5 years, I want to use my old iPad that has the prior ID set up on it. I can access the device but need cloud/App store access which requires ID set up on machine (1) in order to remove that ID and put my new ID on it, and (2) to put apps on it I need for use such as Zoom (only available through could/App store). A 14 days wait. Same authentication on both accounts - same email I have had for 20 years, device only been in my name ever, same phone number authentication, and the old ID is the same as my current email on record attached to my new ID. Apple can auto check between IDs, authenticate me (as my bank can), and reset in minutes not weeks. I suspect it takes 14 days as they are so BACKED UP with work given they clearly have no technology to auto check actual customers vs. thieves who merely workaround and hack anyway. Disgraceful. I want access to my devices in minutes and I have every right to it.Business Response
Date: 07/05/2022
Business Response /* (1000, 5, 2022/06/18) */ June 18, 2022 Better Business Bureau 1112 S. Bascom Avenue San Jose, CA 95128 BBB Case #: ******* Dear Better Business Bureau: Thank you for your recent correspondence regarding the above-referenced case number. We appreciate the customer's feedback regarding Apple ID two-factor authentication, as Apple treats all customer concerns with paramount importance. Two-factor authentication is an extra layer of security for your Apple ID designed to ensure you're the only person who can access your account, even if someone knows your password. To keep your account as secure as possible and help ensure you never lose access, you should remember your Apple ID password, use a device passcode on all your devices, keep your trusted phone number(s) up to date, and keep your trusted devices physically secure. If you can't sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your accountInitial Complaint
Date:06/12/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a honest apple customer for over 5 years now. Along with my Family. Four iphones and a Macbook. I recently purchased an Apple watch on apple store, and I returned it right away. Right away in the sense that it has not been even delivered to me. I filed a return request and they finalized the return from UPS store. I financed it through Apple Card. The order number is : *********** I financed $549 + Tax. The return has been completed by Apple and the Tax has been refunded. I had a three way call with Apple representative and the Goldman sachs representative they kept saying that $549 financed has been refunded. But the thing is regarding the $549 they already deducted the $22.87 (first month installment fees). However they did not refund that after return !!! How can this happen, if I literally did not even touch the package. The apple representative nor GoldmanSachs representative is not helpful at all. Goldman Sachs have no idea what they are talking about. WHY AM I BEING CHARGED FOR THE FIRST INSTALLMENT IF I AM NOT USING THE PRODUCT???????? I Could not even report an issue on GoldMan Sachs CardBusiness Response
Date: 06/28/2022
Business Response /* (1000, 5, 2022/06/23) */ 23 June 2021 Better Business Bureau **************************************** Case# ******* Dear Better Business Bureau: Thank you for your recent correspondence to the executive offices of Apple. The customer associated with the above referenced Better Business Bureau case was contacted by Apple regarding his concerns. We are actively working with the customer to resolve the issue. Apple has invited the customer to contact us directly with any remaining questions or concerns. Sincerely, Apple Retail Executive Relations Apple Consumer Response /* (2000, 7, 2022/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Apple had GoldmanSachs contact me. A representative from GoldmanSachs explained to me how things are being charged, and how their statement has been modified. I requested to wait until July first week, to make sure that would be the case.Initial Complaint
Date:06/12/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an issue with my iwatch it stopped working then I received a rash. I took ito the apple story they sent it off to have it anaylized they say oh it's nothing wrong that I need to keep it out of the sun.. I am never in the sun I work from home. They tel me of clean the watch that I have numerous occasions. I am dissatisfied with their response and the outcome. I paid $200 for the phone that is a lot me. I feel as though Applw was. not accommodating in trying to help or resolve the problem. I like iwatchea but I do not feel it's fair to buy another oneBusiness Response
Date: 06/27/2022
Business Response /* (1000, 5, 2022/06/14) */ June 14, 2022 Better Business Bureau 1112 S. Bascom Avenue San Jose, CA 95128 BBB Case #: ******* Dear Better Business Bureau: Thank you for your recent correspondence regarding the above-referenced case number. The following Apple One (1) Year Limited Warranty excerpt(s) may be viewed at https://www.apple.com/legal/warranty/products/warranty-us.html: "WHAT IS COVERED BY THIS WARRANTY? Apple Inc. of One Apple Park Way, Cupertino, California, U.S.A. 95014 ("Apple") warrants the Apple-branded hardware product and Apple-branded accessories contained in the original packaging ("Apple Product") against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Apple's published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications." A great deal of care and research goes into choosing materials for all our devices. In addition to ensuring all materials adhere to existing regulations, we developed our own specification for Apple Watch that goes beyond those requirementsInitial Complaint
Date:06/12/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ref; Apple cases numbers,************,*****************,************** Apple rma#, Apple repair # We purchased a new Apple I-Mac, 24inch, Retina, with the new M1 Chip, set up for Ethernet. Within a very short time, the computer started having trouble with multiple Apps, and programs, then stopped working altogether, and we were unable even to log in. We were well within our factory warranty, and company replaced it, based on defective hardware. We received a second computer , exactly the same, and within a few months, a horizontal line appeared on the screen. This line goes across the whole screen, and is there as long as the computer is on. Also we cannot get the computer to recognize it's own keyboard and mouse. Apple say's it's defective hardware again, and I had to drop it off for a major repair. A mother board replacement I believe. Apparently, taking into consideration two computers in a row are bad, and the same type complaints showing on line, these computers are designed incorrectly, and are going to have hardware problems forever. Problem is that I paid $1600.00 for this unit, and my warranty runs out soon. The only thing Apple is offering, is for me to purchase, at list price, a 3 year warranty extension. This last repair is estimated to be at least $600.00, and take at least one month, waiting for parts. Now I am supposed to accept a computer that had to be disassembled, and have a major part replaced by hand, as new. New is what I paid for. What I want is to return the computer for a full refund. That is the only thing that would be fair. Otherwise, as soon as the warranty runs out and something goes wrong, We will have nothing left to show for our $1600.00.Business Response
Date: 08/08/2022
Business Response /* (1000, 9, 2022/07/07) */ July 7, 2022 Better Business Bureau 1112 S. Bascom Avenue San Jose, CA 95128 BBB Case #: ******* Dear Better Business Bureau: Thank you for your recent correspondence regarding the above-referenced case number. The following Apple One (1) Year Limited Warranty excerpt(s) may be viewed at https://www.apple.com/legal/warranty/products/embedded-mac-warranty-us.html: "WHAT IS COVERED BY THIS WARRANTY? Apple Inc. of One Apple Park Way, Cupertino, California 95014, U.S.A. ("Apple") warrants the Apple-branded hardware product and Apple-branded accessories contained in the original packaging ("Apple Product") against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Apple's published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications." "WHAT WILL APPLE DO IN THE EVENT THE WARRANTY IS BREACHED? If during the Warranty Period you submit a claim to Apple or an AASP in accordance with this warranty, Apple will, at its option: (i) repair the Apple Product using new or previously used parts that are equivalent to new in performance and reliability, (ii) replace the Apple Product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or (iii) exchange the Apple Product for a refund of your purchase price." "HOW TO OBTAIN WARRANTY SERVICE? Please access and review the online help resources described below before seeking warranty service. If the Apple Product is still not functioning properly after making use of these resources, please contact an Apple representative or, if applicable, an Apple owned retail store ("Apple Retail") or AASP, using the information provided below. An Apple representative or AASP will help determine whether your Apple Product requires service and, if it does, will inform you how Apple will provide it. When contacting Apple via telephone, other charges may apply depending on your location." Apple records confirm the customer's iMac was purchased on August 30, 2021, and it is currently covered by the Apple One (1) Year Limited Warranty. On June 27, 2022, the customer's iMac was serviced, and parts replaced, per the terms and conditions of the Apple One (1) Year Limited Warranty, and no issues have been reported to Apple since. Apple, based on the terms and conditions of the Apple One (1) Year Limited Warranty, declines the customer's request for a refund. However, we will continue to provide support for the MacBook Pro under the Warranty. If the customer requires further assistance, they may contact Apple Support or schedule an appointment for the nearest Apple Store or Apple Authorized Service Provider at https://getsupport.apple.com. Apple appreciates the customer providing Apple feedback regarding our products. Please be assured Apple considers all of our customers' concerns to be important. We invite the customer to visit http://www.apple.com/feedback to submit feedback on Apple products and services. Apple appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests; we apologize we were not able to do so in this instance. Apple considers this matter closed. Sincerely, Apple Inc. Consumer Response /* (3000, 11, 2022/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of 7-13-22, the computer issues are NOT resolved. Since. the display was replaced, there are multiple new problems. Tech said it seems like software problems, but after a user delete, and a software reinstall, the problems persist, and now there are even more. When we dropped it off for the display replacement, there were other problems listed also. Those problems were never addressed, and the problems still exist, despite the apple store taking a little over a month to do a repair. This computer is a lemon, and I believe it was a customer return, NOT a new one. What I want is a refund, or a NEW computer, with a year warranty. That is what I paid you for.Ref case #************ Business Response /* (4000, 13, 2022/07/20) */ July 20, 2022 Better Business Bureau 1112 S. Bascom Avenue San Jose, CA 95128 BBB Case #: ******* Dear Better Business Bureau: Thank you for your recent correspondence regarding the above-referenced case number. Apple's July 7, 2022, response to the Better Business Bureau remains unchanged. Apple considers this matter closed. Sincerely, Apple Inc.Initial Complaint
Date:06/12/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/12/2022 I received a text message from my financial institution, Wright Patt Credit Union that they had noticed suspicious activity on my debit/credit card. I contacted the fraud department and $100.00 had already been posted and paid to Apple.com. There were 3 other transactions that were in pending status amounting to $175.00. They shut down my debit/credit card and said to contact Apple to work with the Vendor on the posted transaction for $100.00. I contacted Apple and spoke with a representative there and after explaining what had happened he was submitting a request for a refund for the $100.00. I then told him my bank had shut down the debit/credit card and he said he wanted me to contact my bank before he did this to make sure that the refund could go back on that card and be deposited in my checking account. I hung up from him and then contacted the WPCU fraud department again and was told that the refund would go back into my checking account. I then called Apple again and the next rep after being placed on hold several times told me they would not issue a refund as all sales were final. I was escalated to "*****" who I guess was a supervisor who preceded to tell me they would not refund as all sales are final. I contacted WPCU fraud dept again and they are disputing the charge for $100 which will take some time so I have to wait till June 17 when they will issue a temporary credit for the $100 until the dispute is over. Now I was told to monitor my account to watch to see if the pending charges go thru which Apple told me they cant stop or do anything about those either. So if they go thru I now have to have WPCU file disputes for those which take time and probably have to wait 5-6 days for a temporary credit for those to go back to my account. I am 60 years old and cant believe that Apple cant refund my money which they have thru fraudulent means and I cant believe they cant stop the 3 pending charges from going thru.Business Response
Date: 06/16/2022
Consumer Response /* (2000, 6, 2022/06/13) */ You can close this case as I called back today and it was explained to me that my card was used as a gift card somehow and they can't refund it. Thank you
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