Business ProfileforThe Ridge Wallet LLC
Current Alerts For This Business
In February 2021, BBB investigated The Ridge Wallet LLC's business practices. This investigation was prompted by consumer complaints which allege the business fails to deliver orders and honor their satisfaction guarantee and warranty policies. Additionally, some consumers reported a poor customer service experience as the company fails to respond to consumer inquiries.
BBB sent an email to The Ridge Wallet on February 9, 2021 asking the business to address and provide BBB with the following:
- Information on how and/or where consumers can communicate with the business
- Details regarding the fulfillment and shipping process of customer orders
- A copy of the business's warranty policy and procedures
Additionally, BBB requested The Ridge Wallet to modify, substantiate, or discontinue claims made on their website (https://www.ridgewallet.com) that read;
- "Free Shipping and Returns"
- "We offer Free Returns + Exchanges and will provide you with a Prepaid USPS label".
BBB's Code of Advertising Section 1 Basic Principles of the Code requires that advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB. Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
As of February 26, 2021, the business has not responded to BBB's request.
Before you place an online order make sure to review the company’s website, see if there is any negative information about the company, or check to see if BBB has any complaints reported. Also, check the website for contact information such as phone numbers, emails, and mailing addresses. Consumers want to make sure the company can be easily contacted if any issues may arise.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 5900 Katella Ave Ste C100, Cypress, CA 90630-5065
- BBB File Opened:
- 7/5/2018
- Years in Business:
- 11
- Business Started:
- 2/6/2013
- Business Incorporated:
- 6/23/2014
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- The Ridge
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
40 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
27 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Justin W
07/18/2024
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