ComplaintsforWestinghouse Electronics, LLC

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  March 24, 2023 $304.49 ****************** from Target on the above date. Picture went out February 2024. Contacted Westinghouse to file against warranty. Got all necessary information along with a copy of the original receipt. They approved the warranty claim on 3/18/2024, and stated a check would be mailed within 45 days. As of today still no check and when I contact them I get the same auto email sorry for the delay we will send you an updated email when the check is processed and mailed.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased television 11/2023, was faulty by 12/2023, in email chains I have provided all requested information for Westinghouse to issue a refund. 02/07/2024 they confirmed they have received all needed information and would issue a refund check 45 business days later. As of today 05/20/2024 I still have no refund and all updates are the same, sorry for the delay, well email you when a check has been issued.Westinghouse has made me miss me any chance of a refund from target where I purchased or any chance at disputing charges through my bank with their promise of a refund that based on other reviews they seemingly never actually issue.

  Customer response

  05/23/2024

  They are the manufacturer of the product which was purchased at Target. So the receipt reflects Targets information. I have recent emails which only lists their phone number, and their call center supervisor stated the only mailing address she is allowed to give me is **********, ****

  What would you like for me to provide?

• Initial Complaint

  05/22/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased a flat screen television for my sons for Christmas nov/2023 stopped working Jan/2024 ******* worked for two months. I had a timeframe to email and send photos for the return after having to sit on the phone with customer service to take care of it forever all to put in my claim for my return. Yet I have to wait weeks and months to get my money back?!? Stated 45 Business days and all I get literally every 8 days is this automated email. Below I have responded to the emails stating my same concerns and frustrations just to receive the same automated response. Ive also attempted to call and no return call or Im told the same 45 business days response which its been well over CASE #******* Greetings!We thank you for your patience for waiting on your refund.We assure you that your refund application has been processed and we are sincerely sorry for the delay.Once your refund check has been issued, you will receive an email from us containing your Check Number and Check Date.An email will also be sent to you upon mailing out your refund check to the shipping address you have provided.We thank you for choosing Westinghouse and we do apologize for any inconvenience this process must have brought you.In case of any questions or in case you need any clarifications, you may reply to this email or you may call us at ***************** at your most convenient time so you can talk to one of our Customer Support Representatives and be assisted real-time. We are open 24/7. If you reach us via email, please allow us 24 to 48 hours to respond to you.Thank you for choosing Westinghouse. Have a great day! Best regards,Westinghouse Electronics Customer Support

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 50" Westinghouse *************** in early 2023, around September of 2023 I noticed that the television was beginning to in and out with different colors, then it began with the complete screen being pixelated, then in the lefthand corner there would a large grey block covering about half the size of the screen and then it would go away, now there are different color lines in the middle of the screen and a permanent grey bar at the bottom of the television the width of the screen, I contacted Westinghouse Electronics **************** back in November of 2023 they gave me a case # *******, however, I became very ill and I wasn't in contact with for several months, in between this time Westinghouse had sent an e-mail requesting pictures of the screen and also they wanted a picture of the serial/model number which I had submitted to them, Westinghouse sent another e-mail stating that the pictures of the serial/model where blurry and the numbers couldn't be made out, when I recovered I called on 3-3-24 @ 7:32 A.M. EST and spoke to ***** and explained to him that I have a Tracfone and I apologized for the low quality but there was there was nothing I could do about it, ***** stated that he would have a manger call me back, which no one ever called, between 3-3-24 until 5-18-24 there were multiple e-mails sent between myself and Westinghouse, them requesting a clearer picture and me stated I couldn't, finally I wrote the model/serial number and all the other numbers which is what they requested and they are still not accommodating me, I just want a TV that doesn't have colored lines in the middle of the screen and a grey bar at the bottom of the screen, they requested the information and I gave it to them what difference does it make that it's not on a picture, they have the information. I just want this resolved, please help, I'm 62 I am not buying a new phone just to send them pictures, thank you for your time and assistance.

• Initial Complaint

  05/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a tv in November for my home upon opening my tv it was discovered to not work. I reached out because I purchased insurance but was told because I had warranty with Westinghouse I had to go through them. I filed a claim and was told a refund would be mailed to me. It was taking a while for me to get a tv so in march I went to best buy and purchased a new tv. I keep getting emails a check is coming but months later still no check I called today at 540pm to find out what's going on and was told I still had to wait it was a delay. This is a extremely long wait for my money to be refunded.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased our 70 westinghouse TV from target in Nov of 2023, in Feb of 2024, just a week after the return window closed, i noticed a dead pixel line in my tv. the tv was rarely being used, so it shouldnt have came up at all. i filed a complaint shortly after. i have received atleast *********************************************************************************************************************************************** 45 business days itll be shipped to me were now near the end of May and i still havent received anything. i reached out a week ago and have still yet to hear back.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought a Westinghouse TV and a couple of months later it started having colored lines. Went through the warranty process with them, and at the beginning of January 2024 was approved for a refund for the tv - case #*******. Their email said it would be resolved within 45 business days which is an insane amount of time to wait for them to cut a check, but I went with it. On March 16th I received an email that the check was cut for the purchase price and I should receive it within 7-14 days. It is now May 14th and I have still not received it. Tried calling them and got a complete run around from the person on the phone. Asked for a supervisor and was refused access - was told to call back in 2-3 hours. This has been a complete nightmare and I will NEVER buy another Westinghouse product again.

• Initial Complaint

  05/10/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I filed a refund request march 21st,they keep assuming me that I would receive my refund with in 45 days,it is well over 45 days and still no check

• Initial Complaint

  04/27/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased TV in Nov., '23 it died in Feb., '24. Submitted documentation to Westinghouse **************** and was told I would receive a refund within 45 days. Beginning 2/10/24 all I get is emails as shown every week.CASE #******* Greetings!We thank you for your patience for waiting on your refund.We assure you that your refund application has been processed and we are sincerely sorry for the delay.Once your refund check has been issued, you will receive an email from us containing your Check Number and Check Date.An email will also be sent to you upon mailing out your refund check to the shipping address you have provided.We thank you for choosing Westinghouse and we do apologize for any inconvenience this process must have brought you.In case of any questions or in case you need any clarifications, you may reply to this email or you may call us at+1 (800) 701-0680at your most convenient time so you can talk to one of our Customer Support Representatives and be assisted real-time.We are open 24/7. If you reach us via email, please allow us 24 to 48 hours to respond to you.below:I'm told their accounting office is slow and behind in processing. I requested to speak to a Supervisor and someone left me a voicemail with basically the same excuse and thank you for your patience spiel. I am beginning to think its all a scam and will never see a refund for their faulty product.

• Initial Complaint

  04/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In January 2024 I put in a TV warranty claim for my TV that stopped working. The refund was approved, however, it is April 2024, and I still do not have a working TV and have not received any refund. I requested for a supervisor to call me several times and have received nothing but excuses and lies.

  Business response

  04/24/2024

  Hello,

  We are pleased to inform you that Case ******* has been successfully finalized. Our team has completed the *** request on your behalf of this Customer, dated 4/22/24. As per their instructions, the deposit will be made to the account provided.

   

  Westinghouse Electronics Support 

  Customer response

  04/25/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Its unfortunate that it took me filing a Better Business Bureau complaint to get resolution, but thank you for your assistance.

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